Does Giannoulis – Santa Marina Beach have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Giannoulis – Santa Marina Beach pet-friendly?

No, pets are not allowed at this property.

How much is parking at Giannoulis – Santa Marina Beach?

Self parking is free at this property.

What time is check-in at Giannoulis – Santa Marina Beach?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Giannoulis – Santa Marina Beach?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Giannoulis – Santa Marina Beach provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of EUR 60 per room applies.

Are there all-inclusive benefits at Giannoulis – Santa Marina Beach?

Some rate plans available at this hotel are all-inclusive.

Where is Giannoulis – Santa Marina Beach located?

Nestled on the beach, this Chania hotel is within a 15-minute walk of Stalos Beach and Agia Marina Beach. Golden Beach and Limnoupolis Water Park are also within 6 mi (10 km).

6/10 Okay

Laura

Sep 21, 2025

Liked: Staff & service

The property was inconveniently located. The all inclusive meal plan was the same every day. No variation to speak of. Transportation is tricky since it’s a distance from town. The showers leak.

Stayed 3 nights in Sep 2025

10/10 Excellent

Ismo

Jul 30, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was excellent. Beach was also very nice.

Stayed 10 nights in Jul 2022

10/10 Excellent

Juhani

Jun 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything worked really well, clean place, great pools and amazing beach. Food excellent, nice rooms with air conditioning. Many nice trips which could be booked from the reception, buss route near by. Very friendly staff. Great vacation, great hotel!

Stayed 6 nights in Jun 2024

4/10 Poor

Inna

Aug 14, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is very outdated. The towels are over laundered and the rooms are run down. The rooms are small and severely over priced for what it accommodates. The beach has no attendants and you must wake up early to reserve a lounge chair. We waited for 30 minutes to get clean towels. I have traveled all over Europe and never stayed in such a hotel. I would never recommend this hotel.

Stayed 4 nights in Aug 2025

10/10 Excellent

Pia

Jul 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room - beachfront - absolutely worth paying extra for this, beach is lovely and kept clean. Water clean, warm and can walk in approx 100ft into the sea and still touch sea floor. Perfect environment for families with young children. All staff were impeccably polite , attentive and aimed to please, from hotel reception, bar staff, housekeeping, restaurant staff Food in restaurant was excellent- superb range of foods on buffet, delicious desserts, always topping up fresh watermelon, honey due melon, pineapple, oranges, apples, peaches, bananas in abundance Food was very tasty , great selection of breads, cheeses. Entertainment was available on some of the nights , violin player, singer, saxophone player all were great Lovely range of shops within walking distance , and bus and taxi straight into Chania old town. Had a very relaxing time and will go back again!

Stayed 5 nights in Jul 2024

10/10 Excellent

Emmanuel

Oct 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly helpful staff.

Stayed 8 nights in Oct 2025

2/10 Terrible

Alexander

Jul 28, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation

I stayed at this hotel for one week and paid 170 euros per night. It states that its a 4 star hotel. Its maximum a 3 star hotel. Whoever states otherwise hasent travelled in their life. Rooms are like 100 years old. Bathrooms are old and the waterpipes loud. In the room you cab here your neighbor talk, go to the toilet and whenever a neighbor door closes its like a bomb going of. Impossible to sleep. Mosquitoes in the room and i spent the night killing all of them because it’s impossible to sleep aince they keep biting you. So take into consideration to apend 2 hours every night killing mosquitoes. Pool was old and very few sunbeds. If you are not the first person to the pool you will have to amtry and get a bed at the beach. Beach area not so nice. Too many rocks before getting into the water. Breakfast was the worst experience ever. Very few varieties and tasteless and to so attractive at all. Restaurant had no aircondition so you start the dlday sweating or you can sit outaide and sweat in the sun. The dont have a lugageroom which is important since there are many people with a later flight than morning flights. If going to grecce if you dont book a 5 star hotel dont go there. And for the prices they are charging it’s definitely not worth going. They have such a low standard that it’s ridiculous. Around the hotel area there are shops and restaurants. All the shops prives are ridiculously high. Alomst a scam for what they are charging tourists.

Stayed 7 nights in Jul 2022

6/10 Okay

Sylvie

Jun 15, 2022

Liked: Cleanliness

Front desk did not give any information related to the all inclusive perks. We could not reserve a la carte dining because we did not know we had to reserve 24 hours ahead. We received the info the next day in English. They would not give us a late check out, even by an hour and did not offer a place to shower in the interim. Our room was a good distance from all activities by the beach. People would reserve beach chairs early and not use them. No one was enforcing the rules. No water sports or hotel activities at this location. Housekeeping was good The rooms were clean and large. Nice and clean pools. The beaches are very nice there.

Stayed 2 nights in Jun 2022

8/10 Good

Anne

May 19, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Isommat huoneet 28 neliötä,allasnäkymällä.Ei sovi liikunta rajoitteelliselle. Huoneet monen rapun jälkeen ja ovat ylhäällä. Patio tai parveke ,ei mitään yksityisyyttä.Huoneet ei ole äänieristetty

Stayed 7 nights in Apr 2022

8/10 Good

tuomas

May 1, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sunny was shining. Place was nice

Stayed 7 nights in Apr 2022

10/10 Excellent

Uriel

Aug 26, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Awesome place all the staff are amazing really helpful. Everything sorted on sofe. Pcr teats, excursions. Great location too.

Stayed 7 nights in Aug 2021

8/10 Good

shawkat

Jul 31, 2021

Liked: Cleanliness, staff & service

Nice but very tiny place

The room and the bathroom are too small but overall the place is clean

Stayed 7 nights in Jul 2021

10/10 Excellent

Bianca

Sep 5, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

All spaces are very nice designed and well maintained - from loby to pools areas Love a lot the restaurant and bar terrace with an amaizing sea view Very calm and relaxing place

Stayed 2 nights in Aug 2019

2/10 Terrible

Antonietta

Aug 29, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quattro stelle scadente

La struttura non é un 4 stelle. Sono più strutture assemblate. Salone ristorante con sedie con cuscini sporchi e maleodoranti. Pochi ombrelloni in spiaggia e nelle due piscine. Animazione inesistente, in una settimana i bambini sono stati coinvolti nei giochi in piscina una sola volta e per breve tempo. Bella la zona nuova ma vecchio tutto il resto. Nel bagno la porta sbatteva contro il gabinetto. Lenzuola e teli mare forati e macchiati. La vista giardino era inquietante. La struttura é attraversata dalla strada principale e per raggiungere spiaggia e ristorante c'è un tunnel sporco da attraversare. Personale per nulla cordiale ad eccezione di pochi. Il mare non eccezionale. Cibo nella norma, buoni veramente solo i dolci. Forse un tre stelle. Inesistente il supporto di hotel.com ma le lamentele per questo saranno gestite in separata sede.

Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveler

Aug 18, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Value for money excellent service we can’t ask more then what they provided to us brilliantly service thanks

Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Aug 7, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

De la réception, en passant par les bars, les restaurants et la chambre, tout était très bien

Stayed 7 nights in Jul 2019

10/10 Excellent

Olga

Jul 15, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place for a family vacation

Very nice friendly personnel. Great place, location, food, animation program in the day and evening, quit clean beach and pool - everything one needs for a nice vacation. All the requests we had were handled quickly. We highly recommend this place for a family vacation.

Stayed 8 nights in Jul 2019

8/10 Good

Werner

Jun 16, 2019

Liked: Cleanliness, staff & service, room comfort

Great family holiday,go during UK school holiday

This hotel is made by the staff, they are awesome and all deserve a pay rise. We had some hick ups with the room and the misunderstanding about what’s included in the Ultra All Inclusive upgrade. But everything was sorted promptly by the amazing staff even the general manger knew who we was and come to check we’re happy. Iftihis in a la cart restaurant was amazing and really good with our 2 year old girl. Staveros was amazing and makes the best cocktails(attention to detail) Anna at Guest relations was very friendly and kind and Christina at check in was super helpful and kind. It has to be said that the Ultra Inclusive is still only partially inclusive but it’s WELL WORTH the money!!!!! The only unpleasant we had was with the other guests! But the hotel can’t help that their in the business of filling rooms and large groups of people from the old eastern block do just that!!! It must be a cultural thing but we found them very very rude and unfriendly, a pair of old couples nearly push my daughter down the stairs cause they was in a hurry and didn’t even say sorry. They never say hello or smile and my little girl desperately tried to play with the other kids but they wasn’t interested instead they pushed her over. Maybe we went wrong time of year for guest from UK(early June). I just want to confirm we had an amazing holiday and would go again and I’m only mentioning it so guest can make an informed decision. We will miss Santa Marina, until next 😀

Stayed 6 nights in Jun 2019

6/10 Okay

Viktorija

Oct 21, 2018

Liked: Cleanliness, staff & service

Myg og dårlig internet på værelset

Det var rent og pent på hotellet, personale venlig, men vi kunne ikke sove roligt pga myg om natten... derudover næsten ingen internet på værelset og den samme noget kedelig morgenmad. Vi har savnet pandekager eller spejleg som bliver lavet når vi kommer til morgenmad, maden har tit været lun eller for kold især ved luknings tid.

Stayed 7 nights in Oct 2018

10/10 Excellent

Erik

Oct 10, 2018

Liked: Cleanliness, staff & service, room comfort

ideales Relaxhotel entlang dem schönen Strand

Upgrade zu Marina Plaza; ruhigere Lage, schöne Meeressicht, tolles Frühstücksbuffet, genügend Platz, kühler Pool

Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Sep 24, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr Strandnah und gemütlich

Insgesamt schönes Hotel. Ein Teil am Strand der andere durch einen Tunnel mit dem anderen Teil (Straße gegenüber) verbunden. Wir waren auf der Seite ohne Strand dafür hat es den Pool. Essen war gut und das Personal sehr nett. Was man sich sparen kann ist die hauseigene Masseurin, fast das gleiche Preis wie in Deutschland aber wesentlich schlechter!

Stayed 8 nights in Sep 2018

6/10 Okay

Verified traveler

Sep 14, 2018

Not very impressed

Bed and facilities were good, but room and bathroom were tiny and we asked to move to accommodate my pregnant wife but they did not allow this. The customer service was not great. The food at breakfast was also not great. Location was good and the beach and the pool were great.

Stayed 3 nights in Sep 2018

10/10 Excellent

Odd Ragnar

Sep 9, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flott basseng og fin strand

Stayed 7 nights in Sep 2018

6/10 Okay

Verified traveler

Sep 9, 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Nice, just needs a few tweaks

The hotel was nice and the staff were friendly although not always that attentive. Rooms are quite small and there not enough sunloungers for the guests.

Stayed 1 night in Sep 2018

6/10 Okay

Peter, UK

Sep 4, 2018

Liked: Cleanliness, staff & service

Disliked: Room comfort

Best part is location and setting but...

Beach setting and courtyard dining under the stars and trees were the highlight. But room was very small, shower room tiny. air conditioning poor (did not cool very much), buffet was good selection but was not kept very hot so luke warm food was the norm and what ever time you ate. All inclusive was fair. Staff were mostly pleasant, friendly and efficient. Mani at the hotel bar was brilliant at remembering your drink choices. When complained about AC at main desk was told by one gentleman 'that this is Greece'. We were not impressed - We paid for AC...

Stayed 10 nights in Aug 2018

Giannoulis – Santa Marina Beach

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