There was a ROACH in my room. When we talked to the front desk to get a new room, the new room is a major downgrade. The original room was a suite with a Double and a King bed. It was spacious and had a vanity that lights up, and 2 TVs. Neither TV worked, but until the roach, we were okay. Now, this new room looks less clean, has two doubles, and is cramped, minimal walking space. The TV in this room is ALSO not working. They did offer to separate one member of our group of 3 girls to a different room for the King bed. I am SO not happy with this experience. I want a refund.