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Mercure Cergy Pontoise Centre

Property class: 4

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Photo gallery for Mercure Cergy Pontoise Centre

A historic building with multiple towers and a large tree in the foreground. - Mercure Cergy Pontoise Centre (Cergy)
A modern interior with a round window, red sofas, a white coffee table, and a potted orchid. - Mercure Cergy Pontoise Centre (Cergy)
A hotel room with a bed, pillows, a telephone, a wall-mounted lamp, and a view of a lake and bridge. - Mercure Cergy Pontoise Centre (Cergy)
A modern restaurant with red seating, large windows, and a flat-screen TV. - Mercure Cergy Pontoise Centre (Cergy)
A dining area with a large window, multiple tables, and chairs. - Mercure Cergy Pontoise Centre (Cergy)
A shopping mall on site, an arcade/game room, and a bar are just a few of the amenities provided at Mercure Cergy Pontoise Centre. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Room, 1 Double Bed

A modern bathroom with a white sink, chrome faucet, and a large mirror. There is a towel rack and a glass shower door.

Classic Room, 1 Double Bed

7.8 out of 10
Good
(9 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 Double Bed

A modern bathroom with a large mirror, a white sink, and a glass partition.

Superior Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Privilege, Superior Room, 1 Double Bed with Sofa bed

A modern hotel room with a flat-screen TV mounted on the wall, a sofa, a coffee table, and a patterned curtain.

Privilege, Superior Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

A hotel room with a bed, bedside table with a lamp, a TV mounted on the wall, and a window with curtains.

Classic Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Cergy, Mercure Cergy Pontoise Centre is in the city center and near a boardwalk/promenade. Axe Majeur and Pontoise Cathedral are local landmarks, and some of the area's activities can be experienced at Ecopark Adventures and Parkid's Amusement Center. Ready for a night out? Consider EMB Sannois and Théâtre Alexandre Dumas. Looking to get your feet wet? Water tubing and swimming adventures can be found near the property. Visit our Cergy travel guide
Map
3 rue des Chênes Émeraude, Cergy, Val-d'Oise, 95000

What's nearby

  • CY Cergy Paris University
    5 min walk - 0.3 miles
  • Les 3 Fontaines Shopping Center
    9 min walk - 0.5 miles
  • Parc François Mitterrand
    12 min walk - 0.7 miles
  • Essec Business School
    14 min walk - 0.8 miles
  • Cergy Pontoise Leisure Island
    9 min drive - 2.5 miles

Getting around

  • Cergy Préfecture Station
    11 min walk
  • Acheres-Grand-Cormier Station
    11 min drive
  • Paris Charles de Gaulle Airport (CDG)
    36 min drive

Restaurants

  • Campanile Cergy Pontoise
    17 min walk
  • KFC
    7 min walk
  • McDonald's
    2 min walk
  • City Rock
    8 min walk
  • Bean
    14 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 8 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 18 for children
  • A bar/lounge

Restaurants on site

  • Astree

Things to do

  • Arcade/game room
  • Bicycle storage
  • Shopping mall
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 840 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Elevator (30 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (30 inches high)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Communal living room
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at noon
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 200 per stay
  • A tax is imposed by the city: EUR 6.18 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 18 for adults and EUR 18 for children
  • Covered self parking fee: EUR 8 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Mercure Cergy Pontoise Centre pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 8 per night.

What time is check-in at Mercure Cergy Pontoise Centre?

Check-in begins at noon. Early check-in is available for a fee of EUR 30 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure Cergy Pontoise Centre?

Check-out is at noon. Late check-out is available for EUR 30 (subject to availability).

Where is Mercure Cergy Pontoise Centre located?

Located in the heart of Cergy, this hotel is within a 15-minute walk of CY Cergy Paris University, Les 3 Fontaines Shopping Center, and Parc François Mitterrand. Essec Business School and Aren'Ice are also within 2 mi (3 km). Cergy Préfecture Station is 11 minutes by foot and Pontoise Station is 29 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Cergy Pontoise Centre Reviews

7.8

Good

8.0

Cleanliness

6.4

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 72 out of 225 reviews
Rating 8 - Good. 85 out of 225 reviews
Rating 6 - Okay. 35 out of 225 reviews
Rating 4 - Poor. 20 out of 225 reviews
Rating 2 - Terrible. 13 out of 225 reviews

Reviews

Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, all are really friendly
Verified review

10/10 Excellent

yannick

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Steve

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I expected more from a mecure, this was poor to say the least.
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Saeid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not go there !
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Francesco

Liked: Staff & service, property conditions & facilities, room comfort

Maercre standard

Standard Mercure hotel. Acceptable breakfast, garage available at 7€/night. Local tax very high (6,8€/day/pax). A dead fly down the windows was not removed for two days (maybe is still there ...)
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 6 nights in May 2023
Verified review

6/10 Okay

Nicolas

Disliked: Amenities, property conditions & facilities
Ras
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Eric

Liked: Staff & service
Disliked: Property conditions & facilities
Oui
Stayed 1 night in Apr 2026
Verified review

8/10 Good

FABIEN

Liked: Cleanliness
Disliked: Amenities
Dans la moyenne. Pas un souvenmir imperissable non plus !
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es belle chambre maxi confort et personnel très agréable
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Härligt luftigt rum med bra yta, fanns plats för armhävningar och situps.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities, room comfort

Parking payant

Chambre correcte mais parking necessaire (pas de place a proximité) et cher à l'hôtel. Pas clair lorscde la reservation...
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

muriel

Liked: Cleanliness, staff & service
Une douche au lieu d'une baignoire serai bien plus pratique pour les personnes âgées
Stayed 1 night in May 2025
Verified review

4/10 Poor

Thibaud

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très loin des standards Mercure. Un 4 étoiles? Impossible.. Vétusté, mauvaise literie, portes qui grincent, etc.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Hôtel confortable avec un parking souterrain. Un restaurant indien est disponible à quelques mètres de l’hôtel !
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Habib

Liked: Cleanliness, staff & service

Hotel convenable pour un séjour de passage

Hotel convenable, sans plus. Grandes chambres mais literie peu confortable. L'hôtel a l'avantage d'avoir une réception ouverte la nuit et un parking en sous-sol. Personnel courtois.
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Francine

Liked: Cleanliness
Disliked: Room comfort
Chambres sans climatisation sous 37 degrés à l’hombre Grande difficulté pour changer les 2 chambres
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Sarah Anais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niquele
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Luis Amadeu

Liked: Cleanliness, staff & service
Disliked: Room comfort

Velhinho !!!

Banheiros minúsculos, hotel velho e sem reforma
Stayed 3 nights in Apr 2024
Verified review

8/10 Good

Marie laure

Liked: Cleanliness, staff & service
Hotel propre , acceuil sympa mais insonorisation moyenne et literie un peu usagée.
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grande douche, chambre correcte. Isolation avec la rue moyen on entend la circulation de l'extérieure.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

GRAH FELIX

Liked: Cleanliness, property conditions & facilities
Très bel hôtel pour le standing proposé
Stayed 3 nights in Jul 2023
Verified review

2/10 Terrible

HELENE

Liked: Cleanliness
Disliked: Staff & service
M ETANT TROMPEE dans la date de réservation,5LUNDI 31 AU LIEU DE LUNDI 17) je reprends ds la foulée une autre chambre d hotel POUR LE LUNDI 17 JUILLET et la surprise l hôtel ne veut pas me rembourser ma chambre du 31 JUILLET. HONTEUX MERCI : je ne mettrai plus jamais les pieds ds cette hotel et ds les hotels du groupe accor; j espère avoir rapidement une indemnisation
Stayed 1 night in Jul 2023
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Clients hotels.com traités comme sous-clients.

Chambre avec fauteuil en mauvais état, belle douche mais qui s'évacue très mal. Bas de porte en très mauvaise état ( dégât des eaux ?). Refus catégorique de fournir une facture car les clients hotels.com ne sont, d'après eux, pas leurs clients. Sentiment d'être un client de deuxième classe.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Bernardine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel franchement 10/10
Stayed 2 nights in Jan 2023