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Mercure Cergy Pontoise Centre

4.0 star property
Hotel in Cergy with a 24-hour front desk and a bar

Choose dates to view prices

Photo gallery for Mercure Cergy Pontoise Centre

Classic Room, 1 Double Bed | In-room safe, blackout drapes, soundproofing, free cribs/infant beds
Bar (on property)
Continental breakfast on weekdays (EUR 1718 per person)
Sports facility
Exterior
Located in a shopping district, Mercure Cergy Pontoise Centre offers dry cleaning services and WiFi. Guests can enjoy the arcade or visit a nearby health club for exercise. Previous visitors consistently praise the attentive staff who enhance their stay.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Room, 1 Double Bed

In-room safe, blackout drapes, soundproofing, free cribs/infant beds

Classic Room, 1 Double Bed

7.6 out of 10
Good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | In-room safe, blackout drapes, soundproofing, free cribs/infant beds

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Superior Room, 1 Double Bed with Sofa bed

Privilege, Superior Room, 1 Double Bed with Sofa bed | In-room safe, blackout drapes, soundproofing, free cribs/infant beds

Privilege, Superior Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Flat-screen TV
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | In-room safe, blackout drapes, soundproofing, free cribs/infant beds

Classic Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Map
3 rue des Chênes Émeraude, Cergy, Val-d'Oise, 95000

What's nearby

  • CY Cergy Paris University - 5 min walk - 0.3 miles
  • Piscine Cergy - 11 min walk - 0.6 miles
  • Essec Business School - 14 min walk - 0.8 miles
  • Pontoise Cathedral - 5 min drive - 1.6 miles
  • Cergy Pontoise Leisure Island - 8 min drive - 1.7 miles

Getting around

  • Cergy Préfecture Station - 11 min walk
  • Acheres-Grand-Cormier Station - 11 min drive
  • Paris Charles de Gaulle Airport (CDG) - 36 min drive

Restaurants

  • ‪Buffalo Grill - ‬8 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪KFC - ‬7 min walk
  • ‪Le Studio - ‬9 min walk

About this property

Mercure Cergy Pontoise Centre

Upscale hotel in a shopping district
Take advantage of a shopping mall on site, an arcade/game room, and dry cleaning/laundry services at Mercure Cergy Pontoise Centre. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Additional perks include:
  • Continental breakfast (surcharge), self parking (surcharge), and access to a nearby health club
  • Meeting rooms, bicycle parking, and multilingual staff
  • Laundry services, luggage storage, and an elevator
Room features
All 57 rooms feature comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
Other amenities include:
  • Free infant beds and free extra beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • 40-inch flat-screen TVs with premium channels
  • Electric kettles, heating, and daily housekeeping

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 8 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Weekday continental breakfast available 6:30 AM to 10:30 AM for a fee: EUR 1,718 for adults and EUR 18 for children
  • A bar/lounge

Restaurants on site

  • Astree

Things to do

  • Arcade/game room
  • Bicycle storage
  • Shopping mall
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 840 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at noon
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 200 per stay
  • A tax is imposed by the city: EUR 6.18 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 1718 for adults and EUR 18 for children
  • Covered self parking fee: EUR 8 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Cergy Pontoise Centre
Mercure Pontoise
Mercure Pontoise Hotel
Mercure Pontoise Hotel Cergy Centre
Mercure Cergy Pontoise Centre Hotel
Mercure Pontoise Centre Hotel
Mercure Pontoise Centre
Mercure Cergy Pontoise Cergy
Mercure Cergy Pontoise Centre Hotel
Mercure Cergy Pontoise Centre Cergy
Mercure Cergy Pontoise Centre Hotel Cergy

Frequently asked questions

Is Mercure Cergy Pontoise Centre pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Mercure Cergy Pontoise Centre?

Self parking is available for EUR 8 per night.

What time is check-in at Mercure Cergy Pontoise Centre?

Check-in begins at noon. Early check-in is available for a fee of EUR 30 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure Cergy Pontoise Centre?

Check-out is at noon. Late check-out is available for EUR 30 (subject to availability).

Where is Mercure Cergy Pontoise Centre located?

Located in the heart of Cergy, this hotel is within a 15-minute walk of CY Cergy Paris University, Piscine Cergy, and Les 3 Fontaines Shopping Center. Essec Business School and Aren'Ice are also within 2 mi (3 km). Cergy Préfecture Station is 11 minutes by foot and Pontoise Station is 29 minutes.

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Reviews

Mercure Cergy Pontoise Centre Reviews

7.8

Good

8.0

Cleanliness

6.4

Location

8.2

Staff & service

7.6

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 66 out of 211 reviews
Rating 8 - Good. 83 out of 211 reviews
Rating 6 - Okay. 31 out of 211 reviews
Rating 4 - Poor. 20 out of 211 reviews
Rating 2 - Terrible. 11 out of 211 reviews

Reviews

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities, room comfort

Parking payant

Chambre correcte mais parking necessaire (pas de place a proximité) et cher à l'hôtel. Pas clair lorscde la reservation...
Stayed 2 nights in Jun 2025

10/10 Excellent

muriel

Liked: Cleanliness, staff & service
Une douche au lieu d'une baignoire serai bien plus pratique pour les personnes âgées
Stayed 1 night in May 2025

4/10 Poor

Thibaud

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très loin des standards Mercure. Un 4 étoiles? Impossible.. Vétusté, mauvaise literie, portes qui grincent, etc.
Stayed 1 night in Apr 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Hôtel confortable avec un parking souterrain. Un restaurant indien est disponible à quelques mètres de l’hôtel !
Stayed 3 nights in Jan 2025

8/10 Good

Francesco

Liked: Staff & service, property conditions & facilities, room comfort

Maercre standard

Standard Mercure hotel. Acceptable breakfast, garage available at 7€/night. Local tax very high (6,8€/day/pax). A dead fly down the windows was not removed for two days (maybe is still there ...)
Stayed 4 nights in Nov 2024

8/10 Good

Habib

Liked: Cleanliness, staff & service

Hotel convenable pour un séjour de passage

Hotel convenable, sans plus. Grandes chambres mais literie peu confortable. L'hôtel a l'avantage d'avoir une réception ouverte la nuit et un parking en sous-sol. Personnel courtois.
Stayed 1 night in Oct 2024

2/10 Terrible

Francine

Liked: Cleanliness
Disliked: Room comfort
Chambres sans climatisation sous 37 degrés à l’hombre Grande difficulté pour changer les 2 chambres
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah Anais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niquele
Stayed 1 night in Jul 2024

6/10 Okay

Luis Amadeu

Liked: Cleanliness, staff & service
Disliked: Room comfort

Velhinho !!!

Banheiros minúsculos, hotel velho e sem reforma
Stayed 3 nights in Apr 2024

8/10 Good

Marie laure

Liked: Cleanliness, staff & service
Hotel propre , acceuil sympa mais insonorisation moyenne et literie un peu usagée.
Stayed 1 night in Apr 2024

8/10 Good

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grande douche, chambre correcte. Isolation avec la rue moyen on entend la circulation de l'extérieure.
Stayed 1 night in Oct 2023

2/10 Terrible

Saeid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not go there !
Stayed 3 nights in Sep 2023

8/10 Good

GRAH FELIX

Liked: Cleanliness, property conditions & facilities
Très bel hôtel pour le standing proposé
Stayed 3 nights in Jul 2023

2/10 Terrible

HELENE

Liked: Cleanliness
Disliked: Staff & service
M ETANT TROMPEE dans la date de réservation,5LUNDI 31 AU LIEU DE LUNDI 17) je reprends ds la foulée une autre chambre d hotel POUR LE LUNDI 17 JUILLET et la surprise l hôtel ne veut pas me rembourser ma chambre du 31 JUILLET. HONTEUX MERCI : je ne mettrai plus jamais les pieds ds cette hotel et ds les hotels du groupe accor; j espère avoir rapidement une indemnisation
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Clients hotels.com traités comme sous-clients.

Chambre avec fauteuil en mauvais état, belle douche mais qui s'évacue très mal. Bas de porte en très mauvaise état ( dégât des eaux ?). Refus catégorique de fournir une facture car les clients hotels.com ne sont, d'après eux, pas leurs clients. Sentiment d'être un client de deuxième classe.
Stayed 2 nights in May 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 6 nights in May 2023

10/10 Excellent

Bernardine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel franchement 10/10
Stayed 2 nights in Jan 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, all are really friendly

6/10 Okay

Mahamane

Liked: Cleanliness
Impossible d'être dépanné avec de l'argent liquide contre un paiement par carte. N'importe quel supermarché ou station service le fait dans d'autres pays (Canada notamment). Décevant pour un hotel qui se prétend être un 4 étoiles! Aussi, la climatisation ne marche pas.
Stayed 2 nights in Oct 2022

8/10 Good

Loïc

Liked: Cleanliness, staff & service, room comfort

Ca va

Chambre a rafraichir. Mais pour le prix très bas que nous avons payé, on va dire que c'était très bien
Stayed 1 night in Sep 2022

10/10 Excellent

Dondo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Stayed 2 nights in Jul 2022

4/10 Poor

Gaël

Disliked: Staff & service, property conditions & facilities, room comfort

Decevant

Tres decevant pour cette chaine... faudrait refaire lhotel et mieux former les salaries a laccueil et la rapidite!
Stayed 1 night in Jan 2022

4/10 Poor

Vincent

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Les photos des chambres sont trompeuses !! Les chambres sont plus petites en réalité , les appareils sont démodés comme le téléphone et le boîtier pour la Clim Salle de bain trop petite et très peut fonctionnel Le radiateur fait du bruit Il est avait une odeur désagréable comme si tout était ancienne sauf la couette et les cousins
Stayed 1 night in Jan 2022

10/10 Excellent

tiphaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 1 night in Dec 2021

4/10 Poor

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Rapport qualité prix médiocre.

Chambre spacieuse certes, mais mal éclairée. Une seule table de nuit pour un lit double. Salle de bain exiguë. Mais côtés positifs: réfrigérateur et coffre-fort.
Stayed 1 night in Oct 2021

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