Vacations Close To Prof. Nestor Agundez Martinez Cultural Center

We are from Canada, we pay a greater amount for all travel than many other countries, maybe we are setting our standards too high. We believe the staff are doing the best they can with what they have to work with. We understand tourism in this area is down up to 40% and the funds aren’t available for overall property maintenance but basics and standards can still be met. Our experience at this hotel has been extremely disappointing. The level of cleanliness, maintenance, hygiene, and service is simply unacceptable. The pools, and hot tubs are slimy, green and you cannot see to the bottom. They did not clean the main pool until we made comments. The mold/musty odor in our room is extremely strong, particularly at night. It is so bad that we had difficulty sleeping and woke up with a sore throat. This has seriously affected our comfort and enjoyment of our stay. One of the chairs in the dining area of our room has visible mold. The dining area is also poorly maintained. The chairs appear to have mold, and the curtains are dirty and in poor condition. Even more concerning, one morning at the breakfast buffet, we found visible mold on the sliced bread. Food with visible mold should never be available for guests to consume. The staff removed the two slices but not the entire loaf of slices. There is also a water leak directly outside of our room. The floor becomes extremely slippery, creating an obvious safety hazard. Instead of properly repairing the leak, the hotel has simpl

This was one of my favorite hotels and the property was gorgeous and private! The best thing though was the service. Of all the places I have traveled, this was probably the best service I have ever received! We will definitely be back!!!

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.

Loved it!!