The beds were very uncomfortable. We were in a room designed for ADA and so i was hoping the beds would be a little more geared towards comfort. But they were very uncomfortable. My RA flared up bad because of the beds. Our thermostat was also not functioning properly. We indicated we wanted the room cooler and after one cycle of that the heat would kick on and the room got unbearably hot. On top of the uncomfortable beds, my husband and I were getting up multiple times in an attempt to keep the room cool. At one point we shut off the thermostat but twenty minutes later, it turned itself back on.
At checkout we mentioned how uncomfortable we had been and no one at the front desk had been able to help even though we mentioned it multiple times. I asked for a discount but they said they couldn't do anything because we didn't book the room through them. So we came back from vacation more tired and burnt out because of how uncomfortable our room was.