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Tsai Hotel and Residences

3.0 star property
Hotel with 2 restaurants, near Ayala Center

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Photo gallery for Tsai Hotel and Residences

Hallway
Standard Double Room | Desk, blackout drapes, rollaway beds, free WiFi
Suite | Balcony view
Reception
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Triple Room

Desk, blackout drapes, rollaway beds, free WiFi

Standard Triple Room

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Bidet
Free bottled water
Electric kettle
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Double Room

Desk, blackout drapes, rollaway beds, free WiFi

Standard Double Room

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Bidet
Free bottled water
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | Desk, blackout drapes, rollaway beds, free WiFi

Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Dining table
LED TV
Blackout drapes/curtains
Separate bedroom
  • 36 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, blackout drapes, rollaway beds, free WiFi

Standard Twin Room

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Bidet
Free bottled water
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Twin Room

Desk, blackout drapes, rollaway beds, free WiFi

Basic Twin Room

Highlights

Balcony
Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Bidet
Free bottled water
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Exterior

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About the neighborhood

Map
11 Wilson St., Lahug, Cebu City, 6000

What's nearby

  • Ayala Malls Central Bloc - 10 min walk - 0.6 miles
  • Waterfront Cebu City Casino - 15 min walk - 0.8 miles
  • Cebu Taoist Temple - 16 min walk - 0.9 miles
  • Ayala Center - 4 min drive - 1.6 miles
  • SM City Cebu - 4 min drive - 2.1 miles

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 41 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪The Ching Palace - ‬3 min walk
  • ‪G-Spot - ‬4 min walk
  • ‪Dessert Factory -SSY Business Center - ‬2 min walk
  • ‪Fung's Noodle House - ‬2 min walk

About this property

Tsai Hotel and Residences

Hotel near Waterfront Cebu City Casino
Close to Ayala Center, Tsai Hotel and Residences provides a terrace, 2 coffee shops/cafes, and 2 restaurants. Stay connected with free in-room WiFi.
Other perks include:
  • Free self parking
  • Concierge services, a 24-hour front desk, and luggage storage
Room features
All 70 rooms have comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and bidets
  • 40-inch LED TVs with cable channels
  • Wardrobes/closets, balconies, and daily housekeeping

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants

Restaurants on site

  • Burrow unlimited chicken
  • Tazza cafe & Patisserie

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PHP 1000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PHP 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: PHP 1000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Tsai Hotel Cebu
Tsai Hotel
Tsai Cebu
Tsai Hotel Residences
Tsai And Residences Cebu City
Tsai Hotel and Residences Hotel
Tsai Hotel and Residences Cebu City
Tsai Hotel and Residences Hotel Cebu City

Frequently asked questions

Is Tsai Hotel and Residences pet-friendly?

No, pets are not allowed at this property.

How much is parking at Tsai Hotel and Residences?

Self parking is free at this property.

What time is check-in at Tsai Hotel and Residences?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Tsai Hotel and Residences?

Check-out is at noon.

Where is Tsai Hotel and Residences located?

Located in Lahug, this hotel is 0.8 mi (1.3 km) from Waterfront Cebu City Casino and within 3 mi (5 km) of Ayala Center and SM City Cebu. Ayala Malls Central Bloc and Sugbo Mercado are also within 1 mi (2 km).

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Tsai Hotel and Residences Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 67 out of 217 reviews
Rating 8 - Good. 94 out of 217 reviews
Rating 6 - Okay. 31 out of 217 reviews
Rating 4 - Poor. 16 out of 217 reviews
Rating 2 - Terrible. 9 out of 217 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sheena Joy

Liked: Staff & service
I like that it’s convenient, transportation is easy in the area as well. I didn’t really like the amenities especially the bathroom, shower area water flow is not separated so it tends to flood.
Stayed 3 nights in May 2025

10/10 Excellent

Winda Tesoro

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very convenient for us and the staff are very helpful and friendly.
Stayed 1 night in Aug 2023

8/10 Good

Stevo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendlyl staff
Stayed 5 nights in Nov 2023

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near & convenient to all restaurant
Stayed 3 nights in Oct 2022

8/10 Good

Sven Jonas

Liked: Staff & service

Value for money

Value for money but not in the best neighborhood. Safe but dirty.
Stayed 3 nights in Oct 2024

8/10 Good

Anthea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great location. The room was good but the bathroom is too small.
Stayed 2 nights in Sep 2022

6/10 Okay

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. No hot water!
Stayed 4 nights in Jun 2024

10/10 Excellent

ROMEO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheapest

cheapest and clean
Stayed 3 nights in Oct 2023

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
I have stayed many places so far and I do not have the highest expectations, but this was not worth staying. The party on the roof across the street was so loud, I left my stay early. I am not so sensitive to noise, but wow.
Stayed 3 nights in Aug 2024

8/10 Good

DAVID

Liked: Cleanliness, staff & service
Tsai hotel was beautiful 6 years ago. It’s need updating on the paint and toilet. There was no refrigerator or TV in the room.
Stayed 1 night in May 2024

6/10 Okay

Veronica

Liked: Cleanliness, staff & service
staff are good but can’t sleep the whole night dogs are barking.
Stayed 1 night in Apr 2023

6/10 Okay

Charles

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was ok. They played strange music in entry. Bed had no blanket and internet was terrible.
Stayed 4 nights in Aug 2022

2/10 Terrible

Mathias Stephan

Disliked: Cleanliness, staff & service, amenities
There was absolutely nothing to like.
Stayed 10 nights in Mar 2023

6/10 Okay

Hapfy

Liked: Cleanliness, staff & service
I hope there would be a hot and cold shower. The hot is not functioning in my room. It would be better if you have a hand shower.
Stayed 1 night in Dec 2022

6/10 Okay

Marya

Little disappointed with loud construction sounds.

Stayed 2 nights and every morning little past 8am banging starts probably renovating but as a hotel most of the guests are tourists and obviously liked to sleep-in instead woken with loud sounds. They could have at least start it after 10am to 4pm. Towels were too rough, half full water bottles in the fridge, no shower curtain. Rooms looks and feels clean.
Stayed 1 night in May 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will Never Recommend

Very bad customer service experience! After booking and paying online, they denied the room I booked and they wanted me to pay additional payment so I can get the room I booked and paid online! Very bad experience! The Manager is not deserving of his position! Overall, I will definitely not come back and will not recommend!
Stayed 1 night in Mar 2024

2/10 Terrible

anil

Disliked: Cleanliness, amenities, property conditions & facilities
The Pictures are completely misleading. Maintenance is terrible; as an example: Aircon has no remote and canot be adjusted. There are no blankets or quilts available at all. The airconditioner is kept on Max Cold, so you can either shut it off and stop all airflow or leave it ON and freeze. Plumbing is inadequate; the shower is a trickle and the hot water barely works and is cold. The linen is threadbare. I could go on and on, but siffice it to let my actions speak for me as follows: I was booked for 4 nights. I stayed 1 night and checked out into another hotel.
Stayed 3 nights in Jan 2023

10/10 Excellent

Hanah Gail

Stayed 2 nights in Feb 2025

8/10 Good

Sheena Joy

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Cielo

Stayed 3 nights in Jun 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

HYEONGYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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Stayed 1 night in Feb 2024

8/10 Good

Maria Fe

Stayed 2 nights in Feb 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Daisuke

Stayed 8 nights in Dec 2023