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Express Inn - Cebu Hotel

3.0 star property

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Lobby - Express Inn - Cebu Hotel (Cebu City)
Exterior - Express Inn - Cebu Hotel (Cebu City)
Meeting facility - Express Inn - Cebu Hotel (Cebu City)
Breakfast, lunch and dinner served - Express Inn - Cebu Hotel (Cebu City)
Soundproofing, free WiFi, bed sheets - Express Inn - Cebu Hotel (Cebu City)
Close to SM City Cebu and Ayala Center, Express Inn - Cebu Hotel provides amenities like a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Twin Room

Superior Twin Room | Soundproofing, free WiFi, bed sheets

Superior Twin Room

  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Soundproofing, free WiFi, bed sheets

Superior Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Mabolo, a neighborhood in Cebu City, Express Inn - Cebu Hotel is in a shopping district and near a metro station. Colon Street and Magellan's Cross are notable landmarks, and travelers looking to shop may want to visit SM City Cebu and SM Seaside City Cebu. Jpark Island Waterpark and Cebu Botanical Garden are also worth visiting. Visit our Cebu City travel guide
Map
M.J. Cuenco Avenue, Mabolo, Cebu City, Cebu, 6000

What's nearby

  • Ayala Center
    Ayala Center
    3 min drive - 1.0 mile
  • Cebu City, Philippines - May 17, 2024: The NUSTAR Resort and Casino, a premier 5-star integrated resort, and the mountains near the city.
    Waterfront Cebu City Casino
    4 min drive - 1.2 miles
  • SM City Cebu
    5 min walk - 0.3 miles
  • IEC Convention Center of Cebu
    16 min walk - 0.9 miles
  • Cebu Business Park
    18 min walk - 1.0 mile

Getting around

  • Mactan - Cebu Intl. Airport (CEB)
    28 min drive

Restaurants

  • Jollibee
    7 min walk
  • Andok's
    1 min walk
  • Luy's Classic Tea House
    7 min walk
  • Joven’s Grill
    5 min walk
  • Tom N Toms Coffee - APM Centrale Mall Branch
    5 min walk

About this property

Express Inn - Cebu Hotel

Hotel near SM City Cebu
Close to Ayala Center, Express Inn - Cebu Hotel provides amenities like a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Smoke-free premises, an elevator, and ATM/banking services
  • Luggage storage, a 24-hour front desk, and a front-desk safe
Room features
All 84 rooms feature comforts such as air conditioning, as well as perks like free WiFi and sound-insulated walls.
Other amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 24-inch LCD TVs with cable channels
  • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Sammys Cafe

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 24-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Free daily newspapers
  • Free local calls
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Express Inn - Cebu Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Express Inn - Cebu Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Express Inn - Cebu Hotel?

Check-out is at 12:30 PM.

Where is Express Inn - Cebu Hotel located?

Located in Mabolo, this hotel is within 1 mi (2 km) of SM City Cebu and Ayala Center. Carmelite Monastery and Robinsons Galleria Cebu are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Express Inn - Cebu Hotel Reviews

6.0

6.4

Cleanliness

6.0

Location

6.6

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 14 out of 140 reviews
Rating 8 - Good. 41 out of 140 reviews
Rating 6 - Okay. 35 out of 140 reviews
Rating 4 - Poor. 26 out of 140 reviews
Rating 2 - Terrible. 24 out of 140 reviews

Reviews

Verified

2/10 Terrible

Roselyn

Disliked: Cleanliness, amenities, property conditions & facilities
toilet cover seat was gone. its hard to get a taxi. no security in the lobby. shower look like they never clean up.
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
This property is so far from the photos and amenities described. DO NOT BOOK. The walls and plaster are peeling the bathrooms mild and mildew. Only one bed was made and the second was vinyl. AC was noisy and outside the window was a vent which started at 6am like a freight train. The area is less than desirable.
Stayed 2 nights in Feb 2023
Verified

2/10 Terrible

Sherry Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the room for my brother but since I’m not so good with online stuff. I didn’t get to put his name in the booking. I called Expedia customer service to ask for help but was told that it’s the hotel that could not help me. So I just paid something that I didn’t get to avail. So disappointed for both Expedia and the Express Inn Cebu
Stayed 1 night in Oct 2022
Verified

2/10 Terrible

Elizabeth

Disliked: Staff & service, amenities, property conditions & facilities
They should stop their online reservation until they fix their system, its inconvenient for the people who will going to rent and they already charge your credit card because you do not know that they have problem in their system and its too late for you to cancel the reservation and when you get to their building you need to pay cash over your pocket because you no longer have a choice. Very tirreble, its good thing that I bring extra peso during my vacation or else I dont know where to stay, I cant withdraw money and I have appointments close to that area the next morning, thats why I rented that place. What a terrible place. I will not coming back again. Until now I did not yet get my refund.
Stayed 2 nights in Sep 2024
Verified

4/10 Poor

ian francis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel's only strong point: hot shower

1. i can deal with poor/so-so facilities. even if the hotel does not look good, even if you have very very old/overused towels, even if the toilet bowl is a bit dirty and the shower head, a bit rusty, all good with me. 2. i just wish the hotel staff were a little bit more considerate during checkin. i already showed you my payment receipt. you still wouldn't let me checkin just because it's not reflected in your system. you didn't even offer to help sort the problem out. 3. i hope you don't enter the guests room before they checkout. your excuse/reason for doing so is unacceptable. it also caused inconvenience on my part because i had to wait until you find the person who has the key to my room.
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Stéphane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ma pire expérience depuis 10 ans

Hôtel de plus en plus sale, des cafards dans les chambres, la fenêtre de la chambre qui ne ferme pas, de l'eau rarement chaude, très bruyant mais le comble a été de nous demander de payer 3500 PHP de plus que le prix payé à l'origine car les conditions ont changé depuis que nous avons réservé, notamment le petit déjeuner est compris... Hormis le fait que le petit déjeuner ne coûte que 150php, je trouve inadmissible de nous obliger à payer 3500php de plus certainement pour se faire de l'argent car c'est le weekend du Sinulog. Je ne recommande pas cet hôtel et après 10 ans que ma femme et moi venons régulièrement dans cet hôtel, nous n'y viendrons plus.
Stayed 3 nights in Jan 2024
Verified

2/10 Terrible

Aileen

Disliked: Cleanliness, amenities, property conditions & facilities
It was terrible. Dirty, dusty, toilet flush is broken, many cockroach. Towel 3-4 days used before they change it.
Stayed 2 nights in May 2022
Verified

10/10 Excellent

HERMINIA VERA ALITA

Liked: Staff & service, property conditions & facilities, room comfort

Very good

Nice
Stayed 2 nights in May 2022
Verified

8/10 Good

Randy

Liked: Cleanliness, staff & service

Cold shower

The room was decent. The bed was a common uratex 6" foam mattress. It wasn't good for my back but I survived. The price was fair. The shower was unfortunately cold.
Stayed 1 night in Mar 2022
Verified

2/10 Terrible

Dirk

Disliked: Staff & service, amenities
I did not like being changed twice for my one day stay at the hotel. Despite my best efforts to explain and attempt to explore options, I was being required to pay again. If you two (Expedia &hotel) would communicate, I would not be mistreated. It became so miserable that I booked a different hotel, using a different agent, for my remaining 25 days in the Philippines. And to Expedia, according to Google maps, I traveled 2.9 times around the world. I stayed in hotels, and traveled 352 days. You will see me do it again this year. But not a penny through Expedia. Four different years in my dozen years of travel, I used you, same bad results.
Stayed 1 night in Mar 2022
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude upon check-in and refused to help my pregnant wife with her luggage. 1st room she was given wasn’t cleaned, 2nd room she was infested with roaches. checked out and went to another hotel.
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was elated to check out of The Roach Motel from Hell plus plus. During my check in experience.I was told per the male night counter boy to have a seat while they waited on guest checking in after me. I asked the counter boy. What am i waiting over 20 minutes for? He gave my reservation to Ms. Kim the Manager. She started to rush on my reservation because she was ashamed of me waiting so long. I then checked into my room #403. I was greeted by 2 roaches and black/white bath towels and bath mat. I called the front desk and i explained my finding to Ms.Kim. She told me that they cant do anything about the roaches. I asked Ms.Kim ( do you expect me to kill all your roaches all night). She said yes you can kill roaches all night. I excuse, you need to bring roach spray here and clean towels. I hung up the phone. Later the phone rang, it was guy whom said he would come to check the room. The guy arrived and i showed him area in the bathroom where the roaches were. The Amored Roache i killed came back to life and walked away. He sprayed the bathroom. Also he left another dirty black/white dirty towel. This is Poor /Disgrace structure of a Roach Venue. Also smoke detector is missing battery and face cover.
Stayed 1 night in Apr 2019
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot shower and traffic noise is terrible. The location is good, food was alright.
Stayed 2 nights in Jan 2019
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

No Air-conditioning, management unsympathetic

As promised on their hotel.com site, the facility had Air-conditioner (AC), because sleeping the Philippines without AC is not very comfortable. The AC in the room did not work. Called to complaint, and was visited by house keeping to check the AC. As suspected the staff declared the AC non-functional. Requested for a room transfer, nothing was available, for a fan, no fan in the hotel. At this point, leaving the hotel in the middle of the night was not an option. The first night was hell on earth, with the Philippine heat turning the room into an oven. The overnight staff was apologetic and I would not dare blame the front end for this debacle. The morning after I called for compensation, at minimum the first of three nights, to be comp. In the beginning of the conversation, Admin manager Ruby's tactic was, blame the guest, making sure I was aware that all their AC was checked and fully functional. I was trying to interpret what she meant, was it that I broke the AC or the malfunction never happened. Ruby and the person she had a conversation with while I was on the phone, possibly feeding her answers, were not sympathetic to how that room felt overnight. For a hotel chain that is aspiring to expand into the touristy area, they have a long way to go. I blame all this on the inept regional manager Ray, for not training and empowering his staff to service their customers properly. Sorry Ray I did not have the opportunity to chat with you, as Ruby made sure of that.
Stayed 3 nights in Jul 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cockroach in the Room

We made a reservation more than a week prior to arrival, and we checked in late, after 10pm, which should be enough time for the hotel to ensure that our reservation, and room are all in-order. When we arrived, they looked for our reservation, and have to check a few times if payment had been made. When we got to our room, found a few cockroaches. We went down to reception and asked for another room. The staff were hesitant, I have to show them a photo of the cockroach, and only then did they check if there is a room available. They were not even apologetic for this. The next room that was given, blinds are spoiled. During check-out, we told the lady at Reception that we are checking out, that we will be having breakfast first and we will come back. After breakfast, which was about 30mins later, they still have not checked if all the items in the room are in order, and if we can check out. No, we are definitely not be coming back. There are other hotels at the same price range with better service, and with much much better rooms.
Stayed 1 night in Jul 2018
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort

場所良し、部屋は微妙

場所は良くSMモールまで歩いていけます。隣にはコンビニ的な店もあります。 値段が安いので部屋はそれほど良くはないです。 一番気になったのは毎日ゴキブリが出たことです。もう泊まらないです。
Stayed 3 nights in May 2018
Verified

8/10 Good

RICA

Liked: Cleanliness, room comfort
the area is nice, the room is clean and somewhat comfortable. near SM and Sea Ports so I recommend book it on the last day of your vacation
Stayed 1 night in May 2018
Verified

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities

Hôtel correct, personnel sympa

Hôtel plutôt bien placé, à 10 minutes à pied de SM, tout ce qu'il faut autour (restos, jeepney...) le personnel est sympathique, à l'écoute. L'hôtel est dans l'ensemble propre. Petit problème avec le lit, il était bancal mais le mobilier se faisant vieux, c'est normal... Chambre côté rue très bruyante... Mais pour le prix on ne peut pas trop en demander
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Relativt billigt, men det finns bättre alternative

Hotellets skick är sämre än bilderna förmedlar. Frukosten är inte ens värt mödan att gå till restaurangen för. Består av två skivor vitt bröd, ägg och du får välja mellan ett glas utspätt juice eller en kopp snabbkaffe... Badrummet känns inte alls fräscht. Varmt och svettigt i korridorer och hissen... Men personalen i receptionen är fantastikt vänliga och hjälpsamma i övrigt! Hotellet har förfallit avsevärt sedan mitt förra besök för ca 4 år sedan...
Stayed 3 nights in Dec 2017
Verified

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good first night hotel

This was a nice hotel to stay at before leaving for the islands. The staff are all friendly and have warm smiles. The hotel is a little old but they are trying to do their best with what they have. There is a shopping mall just around the corner that is worth seeing. Just make sure to pick up a good cheap SIM card for the rest of your journey. Also, this hotel is close to the North Bus Terminal, which you will need to use if you are going anywhere in Cebu.
Stayed 1 night in Dec 2017
Verified

4/10 Poor

Matt

Disliked: Cleanliness, property conditions & facilities, room comfort

Express-ly a shower/sleep facility

Booked after recommendation by friend Cebu local. Economy/affordability is strong suite. First was given room with broken door lock. Asked for & got different room. Small Aircon unit labors to cool room well. Bed/mattress is 5 inch foam only on slat frame. The pillows were of good quality. Every night there were cockroaches (killed 6 during stay) crawling the walls & ants patrol walls by day. Neighbors TV was clearly heard. Missing vertical window blind slats presented a creativity challenge to maintain privacy. Several front desk staff didn't always present friendly visages, however restaurant staff was wonderful. Local food/gift vendors line the nearby streets each night, adding a magical Cebu City urban cultural color & flavor to the visit.
Stayed 15 nights in Dec 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

Hotel close to SM City mall

Hotel located 10 minutes walking from SM City Mall, where is also a jeepney terminal and MyBus terminal. Mybus goes to the airport for 25 PHP in 20 minutes if no traffic jam. Rooms are clean, OK size with very small windows. Breakfast standard served from 6 am. Staff too formal and some procedures like breakfast vouchers too complicated.
Stayed 3 nights in Nov 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Stayed 1 night in Apr 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通便利，附近有SM商场，楼下有便利店、ATM机，住的是临街的客房，晚上街边的车声比较吵，直到凌晨2、3点都有挺多车的，睡眠不好的可以在预定时留言给酒店前台要求不安排住临街的房间。
Stayed 1 night in Apr 2017
Verified

8/10 Good

Verified traveler

Express Inn Mabolo review

Check-in was good. However, staying in the room was a bit uncomfortable since we saw a cockroach inside and the remote control for the tv wasn't working. The bed sheets looked like they weren't changed. We could hear noises outside the window. We didn't get complimentary slippers. Good thing we brought ours.The toilet rooms exhaust fan wasn't working. But maybe it was just our room. On the good side, they did have hot and cold shower and the place was a walking distance to the mall and pharmacy.
Stayed 1 night in Jul 2017