See all properties
Entire apartment

Garden & City Cauterets Balneo

3.0 star property

Choose dates to view prices

Photo gallery for Garden & City Cauterets Balneo

An indoor swimming pool with clear blue water, a modern architectural design, and a seating area with a sofa and potted plants. - Garden & City Cauterets Balneo (Cauterets)
Superior Double Room | Free WiFi, bed sheets - Garden & City Cauterets Balneo (Cauterets)
A modern hotel lobby with a central buffet area, seating arrangements, and a reception desk. - Garden & City Cauterets Balneo (Cauterets)
A town with traditional European architecture, including multi-story buildings with sloped roofs and balconies. - Garden & City Cauterets Balneo (Cauterets)
Superior Double Room | Free WiFi, bed sheets - Garden & City Cauterets Balneo (Cauterets)
Garden & City Cauterets Balneo, near Puntas Gondola, offers sun-drenched outdoor and warm indoor pools. The spa provides massages, facials, and manicure/pedicure services. Multilingual staff helps plan cycling routes, and dry cleaning services keep adventure gear fresh.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Laundry

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Studio for 2

A hotel room with a bed, a nightstand with a lamp, and a view of buildings outside.

Studio for 2

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for 2 communicating studios for 8 people

Private kitchen

2 communicating studios for 8 people

  • 50 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Twin Bunk Beds, 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Apartment for 10 people

A modern kitchen with white cabinets, a microwave, and a stove. There is a dining area with a table and chairs, and a living room with a beige sofa and a TV on a stand.

Apartment for 10 people

  • 70 sq m
  • 3 bedrooms
  • Sleeps 10
  • 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 2 Double Sofa Beds
  • Free WiFi

View all photos for Studio for 2

A town with traditional European architecture, including multi-story buildings with sloped roofs and balconies.

Studio for 2

  • Mountain view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Free WiFi, bed sheets

Superior Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Studio for 4

Studio for 4 | Free WiFi, bed sheets

Studio for 4

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Comfort Duplex, 1 Bedroom (For 6)

Comfort Duplex, 1 Bedroom (For 6) | Living area | Flat-screen TV, foosball

Comfort Duplex, 1 Bedroom (For 6)

  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Apartment for 10 people

Apartment for 10 people | Living area | Flat-screen TV, foosball

Apartment for 10 people

  • 70 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 Double Beds, 2 Twin Bunk Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Single Double Room

Single Double Room | Free WiFi, bed sheets

Single Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Cauterets, Garden & City Cauterets Balneo is near a boardwalk/promenade. The area's natural beauty can be seen at Pyrénées National Park and Lac de Gaube, while Cirque du Lys Gondola and Puntas Gondola are popular area attractions. Pont d'Espagne is another place to visit that comes recommended. Take in the nearby slopes with snowboarding and a ski shuttle, or check out other outdoor activities such as snowmobiling and snowshoeing. Visit our Cauterets travel guide
View more Residences in Cauterets
Map
11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110

What's nearby

  • A sign indicating Lac de Gaube at 1725 meters, surrounded by mountains and a turquoise lake with people around.
    Pyrénées National Park
    4 min drive - 1.6 miles
  • A sign indicating Lac de Gaube at 1725 meters, surrounded by mountains and a turquoise lake with people around.
    Lac de Gaube
    12 min drive - 4.5 miles
  • Cauterets Baths
    3 min walk - 0.2 miles
  • La Galipette
    5 min walk - 0.3 miles
  • Cirque du Lys Gondola
    5 min walk - 0.3 miles

Getting around

  • Lourdes Station
    27 min drive
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    50 min drive

Restaurants

  • Le Commerce
    1 min walk
  • Assiette Gourmande l'
    3 min walk
  • Pizza Planet
    10 min drive
  • Auberge Les Bruyères
    24 min drive
  • Jardin D'oh
    2 min walk

Similar properties

Front of property
Le Lion d'Or
Cauterets
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
9.8 out of 10, Exceptional, 109 reviews
Le Lion d'Or
Compare similar properties

Property amenities

Ski

  • Close to skiing
  • Ski passes
  • Ski shuttle nearby
  • Ski storage
  • Snowboarding nearby

Pool/Spa

  • Body scrubs
  • Facials
  • Full-service spa
  • Indoor pool
  • Manicures/pedicures
  • Massage
  • Pool loungers
  • Sauna
  • Steam room
  • Turkish bath

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Ski shuttle nearby

Family friendly

  • Children's pool
  • Playground

Dining

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 17 for adults and EUR 12 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV
  • Games
  • TV in common areas

Outdoor areas

  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 538 square feet of conference space
  • Business center
  • Meeting room

Comfort

  • Heating

Pets

  • Pet friendly
  • One pet total
  • Fee: EUR 12 per pet per day (maximum EUR 54 per stay)
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Gym
  • Ski passes
  • Ski storage
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 136 units
  • 2 buildings
  • 6 floors
  • Banquet hall

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from February 25 to March 23:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per day (maximum EUR 54 per stay)
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 17 for adults and EUR 12 for children
  • Pet fee: EUR 12 per pet, per day (maximum EUR 54 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Garden & City Cauterets Balneo have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Garden & City Cauterets Balneo pet-friendly?

Yes, this property allows pets (limit 1 total). There's a fee of EUR 12 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

There is free parking nearby.

What time is check-in at Garden & City Cauterets Balneo?

Check-in start time: 4:00 PM; Check-in end time: midnight. Early check-in is available for a fee of EUR 30 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Garden & City Cauterets Balneo?

Check-out is at 10 AM. Late check-out is available for EUR 30 (subject to availability).

Where is Garden & City Cauterets Balneo located?

This family-friendly Cauterets residence is located near a boardwalk/promenade, within 2 mi (3 km) of Cirque du Lys Gondola and Pyrénées National Park. Lac de Gaube and Pont d'Espagne are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Garden & City Cauterets Balneo Reviews

8.2

Very Good

8.4

Cleanliness

8.6

Location

8.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 102 out of 271 reviews
Rating 8 - Good. 107 out of 271 reviews
Rating 6 - Okay. 37 out of 271 reviews
Rating 4 - Poor. 22 out of 271 reviews
Rating 2 - Terrible. 3 out of 271 reviews

Reviews

Verified

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Earl

Liked: Cleanliness, property conditions & facilities, communication
Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance.
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

Rod

Liked: Cleanliness, property conditions & facilities, communication
Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, check-in, communication, listing accuracy
Very nice hotel, great staff and restaurant. The town is wonderful and there are incredible walks from it where you can walk above the clouds.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

florence

Liked: Cleanliness, check-in, communication, listing accuracy
Très beau séjour en fin de saison. Personnel très agréable. Les espaces communs sont propres et modernes. La chambre supérieure a une grande douche et un grand lit. La piscine de la balnéo est assez grande pour faire quelques longueurs . Le petit déjeuner est bon . Parking gratuit en bas de la rue.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

GERARD

Liked: Cleanliness, check-in, communication, listing accuracy
Nous étions côté rue mais insonorisation excellente. Très propre , manque juste une petite hotte dans la kitchenette. Deco refaite récemment plutôt sympa. Balneo très agréable après les efforts mais il faut y aller assez tôt car à 17h c’est bondé. Personnel souriant et très sympa.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Pieyre

Liked: Cleanliness, check-in, communication, listing accuracy
Parfait pour un voyage en famille
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ronaldo

Liked: Cleanliness, amenities, communication
Localizacao do hotel excelente na rua principal e perto do teleferico que leva a estação . Limpo, renovado .
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Benjamin.

Liked: Cleanliness, amenities, communication
Logement correct et très propre mais qui manque cruellement de rangement. Le personnel et notamment la réception est très sympathique et toujours prêt à répondre à vos besoins. La balneo est un plus mais l’eau de la piscine est un peu froide.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Edouard

Liked: Cleanliness, amenities, communication
Hébergement parfait pour une famille avec enfant !
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

elodie

Liked: Cleanliness, communication
Rapport qualité-prix pas au niveau. Il y a une piscine mais froide avec le toit abîmé. On a payé 350€ la nuit, trop cher pour les prestations. On attendait de l'espace balnéo un endroit cocooning pour se détendre en fin de journée mais la température de l'eau ne le permettait pas... Dommage
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, room comfort
Lieu idéal pour un séjour en famille, nous avons particulièrement apprécié la piscine et l’espace jeux qui est un vrai plus avec des enfants.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Audrey

Liked: Cleanliness, amenities, communication
Le personnel était très courtois et avenant
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Louisa

Liked: Cleanliness
Disliked: Room comfort, communication
Télévision HS de notre arrivée jusqu’à 22h00 avec insistance
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Valérie

Liked: Cleanliness, communication
Disliked: Amenities
Trop cher piur les prestations proposées
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

georges

Liked: Cleanliness, room comfort, communication
Séjour détente. Chambre confortable. Parking non utilisé car un peu cher. Peut mieux faire concernant la propreté : un peu poussiéreux sous le lit, table mal essuyée (du gras ).
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, room comfort, communication

Excellent

Note séjour dans cet hôtel a été super à tous les niveau Logement Accueil balneo Situation de l'hôtel
Stayed 3 nights in Jul 2025
Verified

8/10 Good

nadège

Liked: Cleanliness, room comfort, communication

Très bon séjour

Hôtel très bien situé. Pas de bruits. Chambres propres et confortable. Balnéo très bien.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, room comfort, communication
Hotel tres bien situe, conforme a la description lors de la reservation. Personnel tres agreable et souriant. Seul petit bemol le prix du petit dejeuner est un peu excessif.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Agnès

Liked: Cleanliness, room comfort
Disliked: Communication
Nuits très bruyante côté rue. 4 soirs sur 7 clientèle café du commerce. Demande de changement de chambre pour être côté montagne sans réponse de la part de l’hôtel. Piscine extérieure condamnée deux années d’affilée.
Stayed 7 nights in Jun 2025
Verified

6/10 Okay

Frédérique

Liked: Cleanliness, room comfort, communication

M

Séjour appréciable surtout grâce à la piscine, dont nous avons beaucoup profité. La chambre réservée n'était pas celle prévue àcause d'un bug informatique à priori : nous avons eu des lits séparés. Le restaurant de l'hôtel : une catastrophe. La majorité ce qui était indiqué sur la carte n'était pas disponible. Malgré un resto presque vide, le service était très long (2h pour une entrée et un plat). Le bar : pareil. Impossible de commander, plus de ci ou de ça. Nous avons apprécié : sa localisation, les jeux a disposition, le personnel.
Stayed 3 nights in Jun 2025
Verified

8/10 Good

Eric

Liked: Cleanliness, room comfort, communication

Hôtel Cauterets

Séjour en couple.Tres sympathique. Lit confortable. Chaleur insupportable dans la chambre. Personnel à l'accueil prévenant. Serveurs au restaurant très gentils mais anglophones. Ce qui peut poser problème aux clients qui ne parlent pas anglais
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, room comfort, communication
Parfait
Stayed 1 night in May 2025
Verified

4/10 Poor

Geneviève

Liked: Cleanliness, room comfort
Disliked: Communication

Incident coffre-fort

À notre arrivée, le 20/04/2025, nous avons été surclassés, ce qui nous a paru sympathique. Nous sommes allés à l espace aquatique en laissant téléphones portables, papiers, CB, clefs et bijoux dans le coffre dans le placard de notre chambre. Les peignoirs, marqués XL, sont trop étroits. L espace aquatique est assez petit car l hôtel n était pas complet et il y a très peu de chaises et de transats disponibles. De plus, les enfants y sont autorisés et c est donc très bruyant. L eau du bassin n est pas très chaude. En remontant dans notre chambre, impossible de réouvrir le coffre. Il a fallu qu on insiste fortement auprès de la personne à l accueil pour qu elle fasse venir la personne de la maintenance pour l ouvrir car elle nous disait qu il fallait attendre le lendemain matin. Nous avons été obligés de manger au restaurant attenant où, au bout d une heure, la réceptionniste est venue nous dire que le coffre était ouvert... Nous trouvons anormal qu une personne soit rentrée dans notre chambre pour ouvrir le coffre sans notre présence. De plus, aucune excuse et un manque total d empathie de la part de la réceptionniste que ce soit le soir même et également le lendemain lors de notre départ. Des petits déjeuners offerts auraient été bienvenus pour faire passer cet incident.
Stayed 1 night in Apr 2025