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Hotel Playa Azul

Property class: 2

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Photo gallery for Hotel Playa Azul

Front of property - Hotel Playa Azul (Catemaco)
Property grounds - Hotel Playa Azul (Catemaco)
Interior - Hotel Playa Azul (Catemaco)
Property grounds - Hotel Playa Azul (Catemaco)
Children's play area - outdoor - Hotel Playa Azul (Catemaco)
Located close to Carmen Basilica and Nanciyaga Ecological Reserve, Hotel Playa Azul provides a terrace, shopping on site, and a coffee shop/cafe. Indulge in a massage, a body treatment, and a body scrub at the onsite spa. Be sure to enjoy a meal at Tonalitzin, the on-site restaurant. A garden, a playground, and laundry facilities are available to all guests.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Parking included
  • Restaurant

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Room options

View all photos for Basic Room, 2 Double Beds, Garden View

Basic Room, 2 Double Beds, Garden View | In-room safe, alarm clocks, bed sheets

Basic Room, 2 Double Beds, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Queen Beds, Garden View

Premium Room, 2 Queen Beds, Garden View | In-room safe, alarm clocks, bed sheets

Premium Room, 2 Queen Beds, Garden View

  • Garden view
  • 10 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Catemaco, Hotel Playa Azul is in the city center and near the bay. Carmen Basilica is a notable landmark, and the area's natural beauty can be seen at Los Tuxtlas Biosphere Reserve and Laguna Catemaco. Nanciyaga Ecological Reserve and Cascada Salto de Eyipantla are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Catemaco travel guide
Map
Carretera Sontecomapan Km 2 s/n, Catemaco, VER, 95870

What's nearby

  • Laguna Catemaco
    1 min walk - 0.1 miles
  • Los Tuxtlas Biosphere Reserve
    1 min walk - 0.1 miles
  • Nanciyaga Ecological Reserve
    10 min drive - 3.5 miles
  • Sontecomapan Lagoon
    41 min drive - 12.8 miles
  • Salto de Eyipantla Waterfalls
    56 min drive - 12.1 miles

Restaurants

  • Restaurante Y Bar La Moyotera
    3 min drive
  • Restaurant La Casona
    3 min drive
  • Taqueria Beto's
    3 min drive
  • Café Oro De Los Tuxtlas
    4 min drive
  • La Ola
    3 min drive

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Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transportation

  • Free extended parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Tonalitzin

Things to do

  • Children's pool
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the bay
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Mud bath
  • Reflexology
  • Spa open select days
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 28-inch TV with cable channels

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Important information

Optional extras

  • Laundry fee: MXN 30 per day
  • Spa fee: MXN 346 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 9 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Hotel Playa Azul have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel Playa Azul pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hotel Playa Azul?

Check-in start time: 3 PM; Check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Playa Azul?

Check-out is at 12:30 PM.

Where is Hotel Playa Azul located?

Located in the heart of Catemaco, this spa hotel is steps from Los Tuxtlas Biosphere Reserve and Laguna Catemaco. Carmen Basilica and Nanciyaga Ecological Reserve are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Playa Azul Reviews

7.0

Good

7.0

Cleanliness

8.0

Location

6.8

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 8 out of 30 reviews
Rating 8 - Good. 8 out of 30 reviews
Rating 6 - Okay. 8 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 4 out of 30 reviews

Reviews

Verified review

2/10 Terrible

Jorge J

Disliked: Cleanliness, staff & service, property conditions & facilities
This property should be remove from any travel site is worst than a motel. Unsafe dirty I stayed 1 hour and had enough. Lost the money I paid for two room and did not care, my family was not going to be safe.
Verified review

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not helpful. The hot water was turned off. We had to ask them to turn off the hot water tank serving the two rooms we had booked. After a week of travelling we had dirty clothes needing to be laundered. The receptionist said the laundry would be ready the afternoon the day after we arrive. But when we returned the next afternoon the laundry had not be sent out. As for amenities and condition of the room. The shower was dirty and did not drain properly. The hotel has closed is bar and restaurant, although it is too far to walk into town for a meal, The taxi service recommended by the hotel was very slow. What a lousy hotel!
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Joan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel de los 90's

En términos generales el hotel es cómodo para estar de paso, tiene muchos servicios y es limpio y cuidado, pero sus instalaciones son algo viejas. Se siente como un hotel de los 90's. Aunque el personal fue muy amable
Stayed 1 night in Jul 2024
Verified review

8/10 Good

José

Liked: Cleanliness, amenities
el baño de la habitacion tenía una fuga en el piso se salia el agua del retrete, y no me agrado
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Hector

Desayuno incluido

No me gustó que por contratar el hospedaje a través de la aplicación hoteles. com, No tenemos derecho al desayuno que se incluye si reservas directo con el hotel
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Carmen

Liked: Property conditions & facilities
Muy bonito su alberca está increíble
Stayed 2 nights in May 2024
Verified review

8/10 Good

Alis

Es un hotel con una alberca buena el desayuno es rico pero ya le falta mantenimiento en general , la estancia fue aceptable con algunos detalles pero si regresaríamos
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

Jaime

Disliked: Staff & service, property conditions & facilities
Sin internet mala señal de tv
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

violeta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bonito pero el servicio es terrible. Los cuartos viejos y maltratados. No nos quisieron servir desayuno porque había un grupo. En general pésimo todo. No lo recomiendo.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Buenas vistas y paisajes.
Stayed 1 night in Aug 2023
Verified review

2/10 Terrible

Lic. Araceli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sirve la tele, ni el aire acondicionado, alto precio para las instalaciones, el lugar no tiene mantenimiento, esta descuidado
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities
Muy buena atencion, las habitaciones muy limpias, pero el restaurante estaba fuera de servicio, yo espero que por remodelacion por que si hace falta
Stayed 2 nights in Mar 2023
Verified review

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities
Le falta mantenimiento a la propiedad de pintura y algunas áreas
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Raúl Katt

Liked: Cleanliness, staff & service, amenities
Su ubicación. No me gustó su internet, ni su TV, clima viejo y ruidoso
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

José Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos fue muy bien, un hotel amplio y confortable
Stayed 2 nights in Jul 2021
Verified review

6/10 Okay

Verified traveler

Catemaco es increible

Toda mi familia y yo nos divertimos mucho en la piscina, que es muy amplia y funcional. Mucho espacio de estacionamiento y muchos lugares para visitar y descansar.
Stayed 1 night in Jul 2021
Verified review

6/10 Okay

Sarai

Disliked: Cleanliness

En genera regular

El hotel le hace falta mantenimiento, limpieza regular, de las 3 habitaciones 1 de ellas no servía. En la noche quisimos comprar y no había nadie en recepción. El temazcal y masaje muy bien, se cobra aparte.
Stayed 1 night in Jul 2021
Verified review

6/10 Okay

Verified traveler

No lo pude usar porque porque no aceptan tarjetas y para mi es indispensable pagar con tarjeta para poder hacer deducible el gasto en mi empresa, gracias.
Stayed 2 nights in Jul 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estacionamiento, limpieza todo bien

Mi unica petición fue facilidades acceso handicap en silla de ruedas, ayudaria que el baño las tuviera, ya que es muy angosto y no cabe una silla de ruedas y en el caso de handicaps el area de regadera favor de manejarla unicamente con cortina.
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

MARIBEL

REGULAR

El hotel limpio aunque no muy cómodo, es ruidoso, hay un solo contacto en el baño y no había servicio en las habitaciones por que tuvieron evento.
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Marco Antonio

Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Sergio

Stayed 2 nights in Jun 2023
Verified review

4/10 Poor

Ana Lilia

Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Jessica

Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Isauro

Stayed 1 night in Jul 2022