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Enjoy Chiloé

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View from property - Enjoy Chiloé (Castro)
Cafe - Enjoy Chiloé (Castro)
Lobby - Enjoy Chiloé (Castro)
Spa - Enjoy Chiloé (Castro)
View from room - Enjoy Chiloé (Castro)
Luxury
4.5 star property
8.4

Very good

Luxury hotel near Plaza de Armas

Located close to Museo Regional de Castro and Church of San Francisco, Enjoy Chiloé provides free continental breakfast, a casino, and a nightclub. Hit the jackpot at this hotel with amenities such as 4 casino gaming tables, 30 slot machines, and a casino VIP room. Take some time to relax at the onsite spa. The on-site restaurant, LA BARQUERA, features Argentinean cuisine. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, Non Smoking

Room

Superior Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, Non Smoking

Room

Standard Room, Non Smoking

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Non Smoking

Room

Suite, Non Smoking

  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Room

Room

Presidential Room

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio

Room

Studio

7.0 out of 10
Good
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Junior Studio

Room

Junior Studio

  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Bed

About the neighborhood

Castro is home to Enjoy Chiloé. The area's natural beauty can be seen at Parque Alto Muro Aventura and Tongoy Beach, while Museo Regional de Castro and MAM Chiloé are cultural highlights. Church of San Francisco and Plaza de Armas are two other places to visit that come recommended. Visit our Castro travel guide
Map
Ruta 5 Sur, 2053, Castro, Los Lagos, 5700000

What's nearby

  • Museo Regional de Castro
    2 min drive - 1.1 miles
  • Lillo Handicraft and Market Fair
    2 min drive - 1.3 miles
  • Church of San Francisco
    2 min drive - 1.3 miles
  • Plaza de Armas
    2 min drive - 1.3 miles
  • Costanera Castro
    3 min drive - 1.5 miles

Getting around

  • Dalcahue (MHC-Mocopulli)
    32 min drive

Restaurants

  • Descarriada
    3 min drive
  • Cafe Restaurant Plaza
    2 min drive
  • Bonsai Sushi
    3 min drive
  • Ovo Discotheque
    3 min walk
  • Restaurant Mary's
    19 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA BARQUERA
  • SOE

Things to do

  • 30 slot machines
  • 4 gaming tables
  • Casino (1,076 square feet of space)
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Sauna

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Portable fan

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Pool fee: USD 5 per person per stay
  • Spa fee: USD 5 per person per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Guests under 10 years old are not allowed in the spa

Frequently asked questions

Does Enjoy Chiloé have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Enjoy Chiloé pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Enjoy Chiloé?

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Enjoy Chiloé?

Check-out is at noon.

Where is Enjoy Chiloé located?

Situated in Castro, this luxury hotel is within 1 mi (2 km) of Plaza de Armas, Museo Regional de Castro, and Church of San Francisco. Lillo Handicraft and Market Fair and Yumbel Peasant Fair are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Enjoy Chiloé Reviews

8.4

Very Good

8.8

Cleanliness

9.0

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 160 out of 299 reviews
Rating 8 - Good. 80 out of 299 reviews
Rating 6 - Okay. 27 out of 299 reviews
Rating 4 - Poor. 14 out of 299 reviews
Rating 2 - Terrible. 18 out of 299 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. Booked a suite and they upgraded us no extra charge. We asked to stay another night - to which they happily let us and we stayed in our upgraded suite. Amazing pool.. amazing hot tub. If we are ever back in Chile we will come here again. 10/10. Breakfast was amazing. View was amazing. Great hotel!
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like ground floor rooms, no view, no air, no paint on walls or carpet on floor, thin walls, very noisy 😞 Higher floor had better views and were more spacious. Restaurants had little choice, having run out of most choices we made.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels in that area. Very friendly staff. There was a construction going on upstairs and they started working on 7.10AM , that was the only negative thing for this hotel!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views from the hot tub!

Everything was nice. Clean rooms and helpful staff. The spa is one of the reasons i stay at this property- although the steam was was not operational. I stayed there again a week afyer and it still was not functional. Overall a great stay.
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Amazing view, great food, friendly staff. Unfortunately the path to the grounds below the hotel was in disrepair and not accessible, and a few things seemed like they hadn't been updated or repaired recently. Overall a great experience, but a bit rough around the edges.
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
Maybe i came off season, little or no staff, installations looked worn. Not a place where you feel welcome.
Stayed 1 night in Apr 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
I loved the view I hate de bad condition of the property. The hotel is in a bad condition and requires an adequate maintenance
Stayed 4 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Our assigned room 210 had a problem with the spa pipes and made it unbearably hot. In addition the window was sealed so it could not be opened. This should have been fixed before assigning this room to any guest. In general it somehow represents a certain malaise in maintenance throughout the hotel. It seems a bit tired and needs upkeep. However, the location is wonderful and service is very good.
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo perfecto
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel está muy mal mantenido, las habitaciones no están muy limpias. Hay cantos donde se ve suciedad acumulada
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Edificio sin mantenimiento, nos tuvimos que cambiar de habitación por que se puso a llover y empezó a salir agua del suelo, la habitación completa se inundó, desayuno muy básico, falta de personal
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Además de estos.buenos servicios, el personsl de recepcion muy amables y dispuestos a solucionar los requerimientos nuestros
Stayed 7 nights in Jan 2026
Verified review

4/10 Poor

Buena paisajes.pero casi no hay visitas y menos servicio .es obvio.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Halte sympa

détente après randonnées. Hôtel situé à l'arrière d'une salle de jeux, Casino. "ENJOY Chiloé" conception architecturale originale. Les couloirs d'accès aux chambres sont peints en gris anthracite, trés sombre et le sol peinture noire laquée, donnent l'aspect d'un parking. chambre confortable avec des rideaux noires petite fenêtre pour la notre ( chambre standard) au niveau zéro. restaurant avec vue sur le canal, au plein mer. Piscine agréable. Cause de pluie , nous n'avons pas profité des Jaccuzzi . Avec le soleil, cela doit être encore plus agréable. Salons trés séduisants.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Nos quedamos una noche junto a nuestro hijo de un año… disfruto de las piscinas, jacuzzi y tinajas. Desayuno muy variado. La calefacción o aire acondicionado sonaba extraño y pasamos frío. Mejoraría la limpieza más profunda, pudimos encontrar algunas telarañas en rincones. Las tinajas deben ser reservadas y las personas no respetan el horario y el personal tampoco se preocupa de que las personas se retiren cuando ya es la hora. Además, personas se metian sin reservar. El segundo día quedamos sin tinaja a pesar de haber reservado y no había nadie en recepción.
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Disliked: Staff & service
No quisieron cambiar la fecha de mi reserva Y cobraron el dinero Segun los términos y condiciones no hay reembolso no cambio de fecha Pero hay muchos Hoteles que tienen las mismas condiciones y cuando uno les pide que hagan una esepcion lo han echo . Les interesa más el dinero que los clientes
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
En malas condiciones
Stayed 3 nights in Jul 2024
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
Muy mala experiencia en Enjoy castro. Primero llegué a una habitación extremadamente oscura ( ni con todas las lámparas encendidas subía la luz ) Pedí cambio de habitación( pagando la diferencia que no era menor ) Al lllegar a la segunda habitación, me doy cuenta que el frigobar no funciona, el teléfono para llamar a la recepción tampoco. En la pieza hacía mucho calor, cuando intento abrir la ventana, me doy cuenta que está bloqueada. Yo fui con mi mamá de 71 años para que descansara. Habían puesto una máquina de aire acondicionado, que sonaba muchísimo y era imposible dormir con ella encendida por el ruido. A la mañana siguiente el termómetro de la habitación, marcaba 29.6. Pedí retirarme una noche antes y no me autorizaron la devolución de mi dinero ( por haber hecho la transacción por acá ) lo único q me daban era un nuevo cambio de pieza ( mi mamá haciendo maletas una vez más. Y acarreando cosas por los pasillos ) Una muy mala experiencia, cero descanso.
Stayed 5 nights in Feb 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La atención es buena. Me acomodaron en otra habitación, porque la que había reservado no estaba en buen estado. Pasillo frío, no funcionaba equipo de calefacción central, sólo aire acondicionado, el frío se colaba por la puerta. La nueva habitación tenía la temperatura ideal y muy buena vista. Pero se puede observar que no hay una buena mantención, ducha con sellos rotos y de diferentes tipos, con hongos y un sector cerca de la ventana con gotera. Las habitaciones no están aisladas y se escuchan los ruidos de los vecinos.
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sugerencias para mejorar

Muy buen ubicado, poco cuidado de huéspedes por ingreso o en las noches o madrugada muy ruidosos Falta incluir hervidor en todas las piezas y frigobar equipado
Stayed 3 nights in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala mantencion y todo cerrado

muy mal el hotel calefaccion mala goteras en general restaurant cerrados , imposible volver un desastre
Stayed 4 nights in Jun 2023
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Un poco descuidado el Hotel, en la parte del part hotel, la calefaccion no funciona bien. Tuvimos un problema con pagar con dolares inicialmente.
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación y el personal del hotel muy bien! El desayuno pocas alternativas y para personas con formas de alimentación tipo vegana y vegetariana sin posibilidades más allá de comer fruta
Stayed 2 nights in Jun 2023