See all properties

The Cross Keys Hotel

3.0 star property
Adults-only inn in Castle Douglas with free parking

Choose dates to view prices

Photo gallery for The Cross Keys Hotel

Exterior
Economy Double Room, Ensuite | 1 bedroom
Interior
Bar (on property)
View from property

Popular amenities

  • Breakfast available
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | 1 bedroom

Standard Double Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
Wardrobe or closet
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite | 1 bedroom

Standard Twin Room, Ensuite

8.0 out of 10
Very good
(1 review)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
Wardrobe or closet
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite | 1 bedroom

Standard Triple Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
Wardrobe or closet
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite | 1 bedroom

Superior Double Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
Digital channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Ensuite

Economy Double Room, Ensuite | 1 bedroom

Economy Double Room, Ensuite

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
Wardrobe or closet
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Ernespie House Hotel

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 58 reviews
Ernespie House Hotel

About the neighborhood

Map
High Street, New Galloway, Castle Douglas, Scotland, DG7 3RN

What's nearby

  • The Lane - 9 min walk - 0.5 miles
  • New Galloway Golf Club - 5 min drive - 0.9 miles
  • Galloway Forest Park - 8 min drive - 6.5 miles
  • Lock Ken - 10 min drive - 8.7 miles
  • Loch Ken Marina - 13 min drive - 7.5 miles

Getting around

  • Glasgow International Airport (GLA) - 106 min drive

Restaurants

  • ‪The Clachan Inn - ‬4 min drive
  • ‪The Smithy - ‬2 min walk
  • ‪CatStrand - ‬2 min walk
  • ‪The Clachan Inn - ‬4 min drive
  • ‪The Smithy - ‬2 min walk

About this property

The Cross Keys Hotel

Property highlights
The Cross Keys Hotel provides everything you need. Stay connected with free WiFi in public areas.
Other perks at this inn include:
  • Free self parking
  • Breakfast (surcharge), luggage storage, and smoke-free premises
  • Multilingual staff
More conveniences in all rooms include:
  • Wardrobes/closets, electric kettles, and heating

Languages

English, French, German

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Breakfast available for a fee

Conveniences

  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Bathtub or shower

Entertainment

  • TV

Food and drink

  • Electric kettle

More

  • Heating

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Food and water bowls are available

Children and extra beds

This property welcomes adults only

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Cross Keys Hotel Castle Douglas
Cross Keys Hotel Castle Douglas
Cross Keys Castle Douglas
Hotel The Cross Keys Hotel Castle Douglas
Castle Douglas The Cross Keys Hotel Hotel
The Cross Keys Hotel Castle Douglas
Hotel The Cross Keys Hotel
Cross Keys Hotel
Cross Keys
Cross Keys Castle Douglas
The Cross Keys Hotel Inn
The Cross Keys Hotel Castle Douglas
The Cross Keys Hotel Inn Castle Douglas

Frequently asked questions

How much is parking at The Cross Keys Hotel?

Self parking is free at this property; nearby parking is also free.

What time is check-in at The Cross Keys Hotel?

Check-in start time: 4:30 PM; Check-in end time: 11:00 PM.

What time is check-out at The Cross Keys Hotel?

Check-out is at 10:00 AM.

Where is The Cross Keys Hotel located?

Situated in Castle Douglas, this inn is within a 15-minute walk of Gills Loch, The Lane, and Roods Loch. New Galloway Golf Club is 0.9 mi (1.4 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Cross Keys Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 24 out of 55 reviews
Rating 8 - Good. 20 out of 55 reviews
Rating 6 - Okay. 4 out of 55 reviews
Rating 4 - Poor. 4 out of 55 reviews
Rating 2 - Terrible. 3 out of 55 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

4.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and peaceful

The hotel itself is lovely. Sadly the dining room and bar are closed but the hotel side is open for business! Clean rooms, comfy bed and delightful host. Breakfast was cooked fresh to order and was perfectly done. Really lovely place to stay to take in the surrounding villages and towns. Peaceful village with cafes
Stayed 3 nights in Sep 2022

8/10 Good

Carrie

Liked: Cleanliness, staff & service, room comfort

Good find

Nice little place at a good price as we were going to The Open at Troon. No services in the village but next village has a great food pub and hotel that does decent pub Faye. when we visited the hotel bar and restaurant was closed for refurb but they did do a good breakfast
Stayed 2 nights in Jul 2024

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed over for one night passing through on a cycling trip. The host was extremely friendly, welcoming and helpful storing and charging our bikes. Only open for B&B but fortunately the local tearoom opens on weekend evenings for meals. Well stocked community shop next door and community pub at the end of the street. Great village and area.
Stayed 1 night in May 2023

4/10 Poor

R

Disliked: Staff & service
no food on service or breakfast on offer, tele was to small.
Stayed 2 nights in Aug 2023

2/10 Terrible

Katrina

Disliked: Amenities
Very old needs updating staff/owner not friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Lorna

Liked: Cleanliness, staff & service, room comfort

Adequate for a short stay,

A former coaching house with very friendly owner, Susan. Perfectly adequate for a short stay. We know the area well and did know in advance that it’s not “Castle Douglas”. Others travellers should be aware!
Stayed 1 night in May 2024

4/10 Poor

Fiona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Timothy

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

8/10 Good

Tracey

Stayed 2 nights in Aug 2022

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

Hidden Gem 💎

Just returned from four nights at the Cross Keys ...... Susan the owner and staff are more than welcoming ...... New Galloway is tranquility it’s self !!!!! And a hidden gem for those looking to escape for a while .... a piece of Scottish charm and well worth a visit ..... but don’t tell too many people 😁
Stayed 4 nights in Jun 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight in New Galloway

Arrived late and departed early unfortunately so didnt eat or drink. A very warm welcome and a comfy bed was had,no street parking to be found around the hotel but there is a large free car park 5 mins walk away uphill
Stayed 1 night in Sep 2021

10/10 Excellent

Melvyn, Market Drayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a beautiful town. Very quiet at night. Friendly staff.
Stayed 1 night in Sep 2021

8/10 Good

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay - thank you

Solo traveller on a motorcycle trip, small country inn, owner and staff were friendly, great value and whilst rustic and a little dated, the room was spotless, food was home cooked good and plentiful and a great wee bar - good food, clean room, decent bed and a few beers for very little money.
Stayed 1 night in Sep 2021

4/10 Poor

Alexander

Disliked: Staff & service

ross Keys

Bad experience. No Sunday food, no Sunday bar. No where in village to get these items. Central heating poor.
Stayed 1 night in Jan 2020

6/10 Okay

Ann

Liked: Staff & service
Disliked: Room comfort

New Galloway

The food was fabulous both breakfast and dinner. Both ladies were pleasant and beyond helpful. Having paid extra for a large room, we were disappointed with our room which could not by any stretch of the imagination be large.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel under the impression it had a garden as advertised “not true” We booked a four day stay arriving on Sunday the bar and restaurant was closed throughout our stay only opening for the quiz night Wednesday nothing to do with us being there hence we left a day early truly feeling let down and disappointment which having to pay for the night we did not stay with this in mind we would like to request a refund for one night For your info the hotel is for sale! Kind regards Ian Bottomley M 07870686955
Stayed 4 nights in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleepy hollow bolt hole

Really friendly hotel with lots of quirks. The village is a sleepy hollow and the hotel is a great spot. Some may say it is a little dated, but I’d say if you want new, clean lines, city clone the you could stay in a Holiday in served by disinterested staff with no reason to make your stay special. Come to a place like the Cross Keys and you get the real thing, warts and all. Not that there are any, just some tiny midgy bites. Our lives would be a lot poorer without places like this.
Stayed 1 night in Jun 2019