See all properties

The Cross Keys Hotel

Property class: 3

Choose dates to view prices

Photo gallery for The Cross Keys Hotel

A cozy restaurant with wooden walls and a bar area. - The Cross Keys Hotel (Castle Douglas)
A bedroom with a wooden bed, two bedside tables with lamps, and three framed pictures on the wall. - The Cross Keys Hotel (Castle Douglas)
A serene lake surrounded by dense forest. - The Cross Keys Hotel (Castle Douglas)
Two dogs standing on a piano. - The Cross Keys Hotel (Castle Douglas)
A white building with the sign "Cross Keys Hotel" and a black roof. - The Cross Keys Hotel (Castle Douglas)
The Cross Keys Hotel provides everything you need. Guests can connect to free WiFi in public areas.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room, Ensuite

A bedroom with a wooden bed, two bedside tables with lamps, a wicker chair, and a painting on the wall.

Standard Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Ensuite

A bedroom with a wooden headboard, a white bedspread, two fluffy pillows, and bedside lamps on wooden nightstands.

Economy Double Room, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Ensuite

A bedroom with a wooden bed, two bedside tables with lamps, and three framed pictures on the wall.

Superior Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Ensuite

A bedroom with a wooden bed, a bedside table with a lamp, and a nightstand.

Standard Triple Room, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Twin Room, Ensuite

A bedroom with two beds, a nightstand, a lamp, and framed pictures on the wall.

Standard Twin Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Castle Douglas is home to The Cross Keys Hotel. Threave Castle and MacLellan's Castle are local landmarks, and the area's natural beauty can be seen at RSPB Ken-Dee Marshes Reserve and Blackcraig Wood. Galloway Activity Centre and Cally Gardens are also worth visiting. Discover the area's water adventures with kayaking and water skiing nearby, or enjoy the great outdoors with horse riding and mountain biking. Visit our Castle Douglas travel guide
View more Inns in Castle Douglas
Map
High Street, New Galloway, Castle Douglas, Scotland, DG7 3RN

What's nearby

  • A bird of prey in flight against a clear sky.
    Lock Ken
    3 min drive - 1.7 miles
  • The Lane
    18 min walk - 1.0 mile
  • Galloway Forest Park
    10 min drive - 6.5 miles
  • Dalscone Farm Fun
    47 min drive - 32.9 miles
  • Mossyard Beach
    48 min drive - 30.7 miles

Getting around

  • Glasgow International Airport (GLA)
    106 min drive

Restaurants

  • Galloway Scottish Pasta
    1 min walk
  • The Lochinvar
    4 min drive
  • Cross Keys Hotel
    1 min walk
  • The Ken Bridge Hotel
    17 min walk
  • The Clachan Inn
    4 min drive

Similar properties

Exterior
The Thistle Inn
Castle Douglas
  • Breakfast included
  • Parking included
  • Restaurant
  • Tennis court
9.4 out of 10, Exceptional, 51 reviews
The Thistle Inn
Compare similar properties

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Breakfast available for a fee

Conveniences

  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bathroom

  • Bathtub or shower

Entertainment

  • TV

Food and drink

  • Electric kettle

More

  • Heating

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: 11:00 PM

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Food and water bowls are available

Children and extra beds

This property welcomes adults only

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Frequently asked questions

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at The Cross Keys Hotel?

Check-in start time: 4:30 PM; Check-in end time: 11:00 PM.

What time is check-out at The Cross Keys Hotel?

Check-out is at 10:00 AM.

Where is The Cross Keys Hotel located?

Situated in Castle Douglas, this inn is within 1 mi (2 km) of The Lane and New Galloway Golf Club. Lock Ken is 1.4 mi (2.2 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Cross Keys Hotel Reviews

8.4

Very Good

8.6

Cleanliness

8.4

Location

8.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 29 out of 63 reviews
Rating 8 - Good. 23 out of 63 reviews
Rating 6 - Okay. 4 out of 63 reviews
Rating 4 - Poor. 4 out of 63 reviews
Rating 2 - Terrible. 3 out of 63 reviews

Reviews

Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities
breakfast was excellent fresh
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Carrie

Liked: Cleanliness, staff & service, room comfort

Good find

Nice little place at a good price as we were going to The Open at Troon. No services in the village but next village has a great food pub and hotel that does decent pub Faye. when we visited the hotel bar and restaurant was closed for refurb but they did do a good breakfast
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

s

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly and brilliant breakfast
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and peaceful

The hotel itself is lovely. Sadly the dining room and bar are closed but the hotel side is open for business! Clean rooms, comfy bed and delightful host. Breakfast was cooked fresh to order and was perfectly done. Really lovely place to stay to take in the surrounding villages and towns. Peaceful village with cafes
Stayed 3 nights in Sep 2022
Verified review

10/10 Excellent

Jenny M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The proprietor
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed over for one night passing through on a cycling trip. The host was extremely friendly, welcoming and helpful storing and charging our bikes. Only open for B&B but fortunately the local tearoom opens on weekend evenings for meals. Well stocked community shop next door and community pub at the end of the street. Great village and area.
Stayed 1 night in May 2023
Verified review

6/10 Okay

Lorna

Liked: Cleanliness, staff & service, room comfort

Adequate for a short stay,

A former coaching house with very friendly owner, Susan. Perfectly adequate for a short stay. We know the area well and did know in advance that it’s not “Castle Douglas”. Others travellers should be aware!
Stayed 1 night in May 2024
Verified review

4/10 Poor

R

Disliked: Staff & service
no food on service or breakfast on offer, tele was to small.
Stayed 2 nights in Aug 2023
Verified review

2/10 Terrible

Katrina

Disliked: Amenities
Very old needs updating staff/owner not friendly
Stayed 1 night in Sep 2023
Verified review

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

Hidden Gem 💎

Just returned from four nights at the Cross Keys ...... Susan the owner and staff are more than welcoming ...... New Galloway is tranquility it’s self !!!!! And a hidden gem for those looking to escape for a while .... a piece of Scottish charm and well worth a visit ..... but don’t tell too many people 😁
Stayed 4 nights in Jun 2022
Verified review

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight in New Galloway

Arrived late and departed early unfortunately so didnt eat or drink. A very warm welcome and a comfy bed was had,no street parking to be found around the hotel but there is a large free car park 5 mins walk away uphill
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Melvyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a beautiful town. Very quiet at night. Friendly staff.
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay - thank you

Solo traveller on a motorcycle trip, small country inn, owner and staff were friendly, great value and whilst rustic and a little dated, the room was spotless, food was home cooked good and plentiful and a great wee bar - good food, clean room, decent bed and a few beers for very little money.
Stayed 1 night in Sep 2021
Verified review

4/10 Poor

Alexander

Disliked: Staff & service

ross Keys

Bad experience. No Sunday food, no Sunday bar. No where in village to get these items. Central heating poor.
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Ann

Liked: Staff & service
Disliked: Room comfort

New Galloway

The food was fabulous both breakfast and dinner. Both ladies were pleasant and beyond helpful. Having paid extra for a large room, we were disappointed with our room which could not by any stretch of the imagination be large.
Stayed 1 night in Sep 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel under the impression it had a garden as advertised “not true” We booked a four day stay arriving on Sunday the bar and restaurant was closed throughout our stay only opening for the quiz night Wednesday nothing to do with us being there hence we left a day early truly feeling let down and disappointment which having to pay for the night we did not stay with this in mind we would like to request a refund for one night For your info the hotel is for sale! Kind regards Ian Bottomley M 07870686955
Stayed 4 nights in Aug 2019
Verified review

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleepy hollow bolt hole

Really friendly hotel with lots of quirks. The village is a sleepy hollow and the hotel is a great spot. Some may say it is a little dated, but I’d say if you want new, clean lines, city clone the you could stay in a Holiday in served by disinterested staff with no reason to make your stay special. Come to a place like the Cross Keys and you get the real thing, warts and all. Not that there are any, just some tiny midgy bites. Our lives would be a lot poorer without places like this.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxed, enjoyable stay

Well looked after in friendly, comfortable establishment. Local area has much of interest, including forest walks, wildlife, gardens and scenery.
Stayed 2 nights in Jun 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Would not stay at the Cross Keys again

Bed linen had strong, damp, musty smell that kept me awake. Quite unfriendly host, unwilling to accommodate even small requests. Dining room very cold. Limited choice of food since the ovens had been out of commission for a week. However, parking was convenient and off-road.
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, room comfort

Clean, comfy and convenient

Well situated for exploring the Galloway Forest and surrounding area. Comfortable rooms and a good breakfast to start the day.
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy

Friendly staff, small pub,cosy.
Stayed 1 night in Dec 2017
Verified review

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet little hotel.

Cozy hotel with a good restaurant , friendly hostess.
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Upgraded and champagne at breakfast Amazing xxx

We stayed here on our wedding night 5th of august 2017 after our fantastic wedding at Overton house. We checked in over the phone and on arrival were unexpectedly upgraded to the honeymoon suite a lovely room with gorgeous furniture. we were greeted at breakfast with a glass of champagne and a very welcoming host. The breakfast was lovely with best eggs i have ever tasted. We were welcomed with congratulations on arrival and a champagne breakfast couldn't have asked for more. Highly Recommend A+
Stayed 1 night in Aug 2017
Verified review

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities

Quiet town and nice place in New Galloway

Enjoyed the hotel, be aware that cash is still king in New Galloway so bring some with you! Liked the wee pub attached on site and the breakfast was good.
Stayed 1 night in Jun 2017