Vacations Close To Cascada Cola de Caballo

Great place. Easy self parking. New place.

The host was not clear about housekeeping. No fresh towels/washcloths without a charge was inconvenient, especially since I didn't know beforehand. Cigarette burn in the comforter—hair in the shower. Nice view. Nice shower and jetted tub. Nice-sized space. Comfy bed.

Our experience in this hotel was terrible. The staff at the front desk do not understand what good customer service is. We got a person in our room coming in at 1am saying that the reception gave him our same room. They called security and they wanted us to leave the room when it was ours. When we complained in the reception: the first told us they were going to give us a free night and $250 in credit for the misunderstanding. We had to go and fight in three different occasions. because the staff at the front desk were trying to minimize what had happened. The curtains on the room were not closing completely, letting a ton of light come in. One of the mattresses was sinking on the bed because it did not have the proper support. Staff was disrespectful. We will definitely not come back to this hotel. This terrible service definitely comes from the management.

Great clean rooms, excellent staff, great food options and great entertainment venues