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ZiOne Luxury Hotel Cartagena

Property class: 3.5

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Photo gallery for ZiOne Luxury Hotel Cartagena

A hot tub with a clear view of the city skyline in the background. - ZiOne Luxury Hotel Cartagena (Cartagena)
A modern bedroom with a city view, a peacock-themed wall, and a large bed with white and blue bedding. - ZiOne Luxury Hotel Cartagena (Cartagena)
A rooftop terrace with two patterned lounge chairs, a small table, and two potted plants. - ZiOne Luxury Hotel Cartagena (Cartagena)
A person in a hallway with a view of tall buildings outside. - ZiOne Luxury Hotel Cartagena (Cartagena)
A reception area with a wooden reception desk, a blue sofa, and a large window offering a view of the outdoors. - ZiOne Luxury Hotel Cartagena (Cartagena)
Located close to Bocagrande Beach and Castillo Grande Beach, ZiOne Luxury Hotel Cartagena provides free continental breakfast, an airport shuttle, and a poolside bar. Free in-room WiFi is available to all guests, along with a rooftop terrace and a garden.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Bar

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a large window, a painting on the wall, and a view of the city.

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(26 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a bed, bedside table, and a desk with a chair.

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(18 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view

A modern hotel room with a bed, bedside table, lamp, artwork, and a flat-screen TV mounted on the wall.

Junior Room, 1 King Bed, Non Smoking, Hot Tub - No view

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Jetted Tub

A modern bedroom with a city view, a peacock-themed wall, and a large bed with white and blue bedding.

Superior Suite, 1 King Bed, Jetted Tub

  • Sea view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with living Room - No view

A hotel room with a large bed, a bedside table with a phone and a remote, a bench, and a view of the outside through a sliding glass door.

Superior Room with living Room - No view

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 Double Bed, Non Smoking - No view

A hotel room with a large bed, a bedside table with a lamp, a bench, and a painting on the wall.

Business Room, 1 Double Bed, Non Smoking - No view

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located near the beach, ZiOne Luxury Hotel Cartagena is in Bocagrande, a neighborhood in Cartagena. Clock Tower and Walls of Cartagena are notable landmarks, and the area's natural beauty can be seen at Bocagrande Beach and Castillo Grande Beach. Cartagena de Indias Convention Center and San Felipe de Barajas Castle are two other places to visit that come recommended. Visit our Cartagena travel guide
Map
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001

What's nearby

  • A coastal cityscape with a beach, high-rise buildings, and a clear blue sky.
    Bocagrande Beach
    5 min walk - 0.3 miles
  • Centro Comercial Nao
    3 min walk - 0.2 miles
  • Rio Cartagena Casino
    5 min walk - 0.3 miles
  • Castillo Grande Beach
    11 min walk - 0.6 miles
  • El Laguito Beach
    11 min walk - 0.6 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG)
    20 min drive

Restaurants

  • Pool Bar Intercontinental
    3 min walk
  • Italian Pizza & Pasta
    1 min walk
  • Restaurante DUNIA
    3 min walk
  • Arepas Pues
    2 min walk
  • Di Silvio Trattoria
    4 min walk

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  • Breakfast included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Doorbell and phone notification
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 1 building
  • 14 floors
  • Built in 100
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 51-inch flat-screen TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Administrative fee: COP 9500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 900904020-2
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number RNT 60221

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does ZiOne Luxury Hotel Cartagena have a pool?

Yes, this property has an outdoor pool.

Is ZiOne Luxury Hotel Cartagena pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at ZiOne Luxury Hotel Cartagena?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at ZiOne Luxury Hotel Cartagena?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does ZiOne Luxury Hotel Cartagena provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is ZiOne Luxury Hotel Cartagena located?

Located in Bocagrande, this hotel is within a 10-minute walk of Bocagrande Beach and Castillo Grande Beach. Clock Tower and Cartagena de Indias Convention Center are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ZiOne Luxury Hotel Cartagena Reviews

8.2

Very Good

8.8

Cleanliness

8.4

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 314 out of 633 reviews
Rating 8 - Good. 152 out of 633 reviews
Rating 6 - Okay. 82 out of 633 reviews
Rating 4 - Poor. 37 out of 633 reviews
Rating 2 - Terrible. 48 out of 633 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was always fresh and staff were extremely friendly.
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
English: From the moment we arrived, the staff were incredibly friendly, welcoming, and helpful. Everyone, from the breakfast staff, on the 11th floor to Hector at the front desk, made us feel very well taken care of. A special mention to the lovely ladies who took care of our room. They were always friendly, kind, and did a great job keeping everything clean and comfortable. Our room, 904, had an amazing view of both the city and the ocean, which made our stay even more enjoyable. The hotel is also perfectly located, close to banks, restaurants, shops, and everything we needed. Overall, Hotel ZiOne Luxury was a fantastic place to stay. We had a great experience and would happily stay here again on our next visit to Cartagena!
Stayed 7 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The doorman, Martin was super nice, helping with luggage to the room and when we left to catch our Uber. All other staff except the young lady that worked the desk overnight (her paperwork was more important than providing good customer service) were very polite and gave great customer service. The room and breakfast was pretty decent.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
They only have a pool, good location, easy walk to the beaches, short drive to wall city, Place was nosy from the street, with no ear plug available, nor have they considered it, so i have stayed they three times now, this was the worst, nose was higher, horns from the street.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, cute property, good service.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
They are very accommodating and friendly. 10/10 recommend.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at ZiOne Luxury Hotel was very pleasant, it is located in an area with a lot of commerce around it and tourism options,
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing Area and Staff
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience very close to everything.The staff was excellent
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The pool area and clean rooms
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Had an AMAZING stay at this hotel! Walking distance from the beach, restaurants and many places. This hotel was very updated and clean, best part was the AC of the room and hallway along with the rooftop pool and bar.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Our room had a great view of the city. Overall great time.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location & great all around service.

The room was very well kept. The staff was friendly. Service at breakfast was also good. Overall pleasant experience. Easy walk to the beach as well. I would stay there again.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was safe, quiet and walking distance to the beach. It was also so convenient.
Stayed 4 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel, good location

Rooms look nice, rooftop pool is great, location is safe and convenient. Check-In quite late (15:00) and our room was ready til nearly 16:00. Other than that great place to stay and recommendable.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the service, cleaning etc.
Stayed 6 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good average stay

It’s an average hotel for the price paid. Just needed it one night and it was good for what I needed it. Would stay here again.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Safe area everything is accesible to walk get tours and know the city and beaches. have easy access to bank and money exchange area.
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such an excellent stay at this hotel! The staff is really OUTSTANDING! They are extremely helpful, warm, respectful,.and welcoming. My room was clean and very comfortable. The bathroom was amazing! Great shower and jacuzzi. I will definitely stay with them again. Oh, and the breakfast was good!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

The view was amazing. Loved the privacy. I will greatly recommend it and try to stay once again. Thanks ZI one
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay overall. The pool bar didn't have much there and there were some expensive fees I wasn't made aware of when I booked the hotel. It was very clean and the restaurant and pool were nice. I felt safe the whole stay.
Stayed 4 nights in Mar 2024
Verified review

6/10 Okay

Was not luxury, bathroom needs attention, toilet cover or lid was broken , tiles needs to be regrouted, toliet did not flush properly. and they charge to bring a guest, even if you register for two.location was good, for walking to either beaches. Two supermarkets less than two blocks away
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated like VIP guests by Joe or Jorge and front desk staff. They made our visit to Cartagena fabulous. I highly recommend this hotel and the restaurant offers great breakfast and menus. We took a sunset cruise and a City tour and we enjoyed it even though there was some hiccups to find out tour groups.
Stayed 1 night in Jan 2025