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Upper House

2.5 star property
Hotel with 2 outdoor swimming pools, 5-minute walk to Clock Tower

Choose dates to view prices

Photo gallery for Upper House

Premium House | Terrace/patio
45-inch flat-screen TV with cable channels
Rooftop terrace
Premium House | Premium bedding, in-room safe, free WiFi, bed sheets
Deluxe Room | Premium bedding, in-room safe, free WiFi, bed sheets
Near Clock Tower and Cartagena de Indias Convention Center, Upper House provides free continental breakfast, a rooftop terrace, and a garden. Guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, free WiFi, bed sheets

Standard Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
Bathrobes
Cable channels
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
Bathrobes
Cable channels
In-room safe
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony, Courtyard View

Premium bedding, in-room safe, free WiFi, bed sheets

Junior Room, Balcony, Courtyard View

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
Bathrobes
Cable channels
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony, Courtyard View

Premium Room, Balcony, Courtyard View | Premium bedding, in-room safe, free WiFi, bed sheets

Premium Room, Balcony, Courtyard View

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
Bathrobes
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Premium House

Premium House | Premium bedding, in-room safe, free WiFi, bed sheets

Premium House

Highlights

Patio
Separate dining area
Private pool
Private rooftop hot tub
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Flat-screen TV
  • 700 sq m
  • 9 bedrooms
  • Sleeps 18
  • 9 King Beds

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About the neighborhood

Map
7-76 Cl. 37, Cartagena, Bolívar, 130001

What's nearby

  • Clock Tower - 5 min walk - 0.3 miles
  • Walls of Cartagena - 5 min walk - 0.3 miles
  • Cartagena de Indias Convention Center - 8 min walk - 0.4 miles
  • San Felipe de Barajas Castle - 14 min walk - 0.8 miles
  • Bocagrande Beach - 3 min drive - 1.3 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 14 min drive

Restaurants

  • ‪Restaurante La Mulata - ‬1 min walk
  • ‪Mistura - ‬1 min walk
  • ‪Restaurante Carmen - ‬2 min walk
  • ‪Los Tacos Del Gordo - ‬1 min walk
  • ‪Townhouse Rooftop - ‬1 min walk

About this property

Upper House

Hotel near Clock Tower
Near Cartagena de Indias Convention Center, Upper House provides free continental breakfast, a rooftop terrace, and a garden. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 2 outdoor pools
  • Smoke-free premises, outdoor furniture, and concierge services
Room features
All guestrooms at Upper House offer thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Showers, hair dryers, and shampoo
  • 45-inch flat-screen TVs with cable channels

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Casa Pierre

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  • Breakfast included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 99135

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Upper House Hotel
Upper House Cartagena
Upper House Hotel Cartagena

Frequently asked questions

Does Upper House have a pool?

Yes, this property has 2 outdoor pools.

Is Upper House pet-friendly?

No, pets are not allowed at this property.

How much is parking at Upper House?

Upper House doesn't offer parking.

What time is check-in at Upper House?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM.

What time is check-out at Upper House?

Check-out is at noon.

Where is Upper House located?

Located in Cartagena Walled City, this hotel is within a 10-minute walk of Iglesia de Santo Toribio de Mangrovejo and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mi (2 km).

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Upper House Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 32 out of 45 reviews
Rating 8 - Good. 8 out of 45 reviews
Rating 6 - Okay. 5 out of 45 reviews
Rating 4 - Poor. 0 out of 45 reviews
Rating 2 - Terrible. 0 out of 45 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice place :)
Stayed 4 nights in Jul 2025

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptional and the bed is beyond comfortable.
Stayed 2 nights in Jun 2025

10/10 Excellent

Yessica

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very beautiful, Angel was a very helpful person he was very kind and very helpful in everything
Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were fantastic. The only reason for a 4 star on the property condition is that they were presently doing some maintenance on the property but that didn't get in our way. The staff was excellent and friendly, gave us tips on where to go and provided a laundry service for us. The breakfast was great. I would definitely stay there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Pros! Dining everywhere. Safe walking around at night. Property had two pools and a large jacuzzi pool on the rooftop. Very attentive on supplied wonderful breakfast. Con's! Stairs felt unsafe every time I walked on them..
Stayed 7 nights in May 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms, great shower and water pressure. Walls a bit thin, noisy but good value at price
Stayed 4 nights in Feb 2025

10/10 Excellent

Leida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Everything was great. Location, clean and service.
Stayed 2 nights in Jan 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience but with a few important details : broken sun umbrella by the pool, window hublot in the room not clean, visible cleaning or logistics products next to my room..
Stayed 2 nights in Aug 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible stay, location, staff etc

A really lovely stay here. The rooftop pool is wonderful and private away from the rooms. There’s no time restriction on when you can be there so it’s lovely to have a night swim if you like or early morning swim. Location is INCREDIBLE and so perfect for getting everywhere. It’s an intimate yet lovely vibe, with breakfast included being the best arepas we have had on our trip. The staff were like friends- letting us watch how to make arepas with the chef and talking us through how to have them in traditional ways. Overall such a good stay and a huge highlight. Thank you!!
Stayed 4 nights in Jan 2025

6/10 Okay

Robert

Liked: Staff & service
Bad breakfast. Door knob to my room was super loose. Shower was dirty
Stayed 5 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Boutique hotel right in the heart of the walled City. Staff were wonderful, always smiling and nothing was too much trouble. While some were more fluent in English than others communication was never an issue, and their English was alway a great deal better than my Spanish. We particularly enjoyed the breakfast, it wasn't a large buffet but an option of a North American or Colombian option. Always served with fresh fruit and a large glass of fresh squeezed Orange juice. Breakfast was always served around a large communal dining table. It gave an opportunity to interact with other guests. This was nice and intimate given the small number of rooms in the hotel. We enjoyed our week and would not hesitate to return to the Upper House.
Stayed 7 nights in Jan 2025

6/10 Okay

John

Liked: Cleanliness, amenities, property conditions & facilities
I liked the location. But wifi did not work and there was no hot water.
Stayed 3 nights in Aug 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar esta muy bien ubicado, el personal es muy atento y pendiente.
Stayed 3 nights in Jul 2025

10/10 Excellent

Nathalye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorei!!!! Super bem localizado em uma rua linda! Funcionários muito carinhosos!
Stayed 3 nights in Jul 2025

10/10 Excellent

Bjarne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was recently renovated. It looks absolutely beautiful. The pool area is very nice beautiful lounges very nice area. Perfect for families to stay perfect for honeymooners. Area surrounding it is very walkable very nice.
Stayed 3 nights in Jul 2025

8/10 Good

Ilka

Liked: Room comfort

Estancia de dos días

Su ubicación es excelente y céntrica en la ciudad amurallada. En una calle tranquila pero cerca de todo. Las instalaciones necesitan mantenimiento. No lo consideraría propiamente un hotel, es una casa grande con varias habitaciones, el personal es escaso un muchacho en recepción por cierto vale la pena decir que siempre con la mejor disposición. Sirven desayuno, la cocinera llega todas las mañanas. El desayuno lo sirven en una mesa ubicada en el patio central para todos los huéspedes. Las habitaciones son grandes , la camas cómodas pero se siente mucho olor a humedad. Para estancia cortas vale la pena por el precio y lo céntrico que esta, pero dista mucho de considerase un hotel como tal.
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Localização e serviço bom, desde que no chova

Hotel com a localização perfeita, equipe muito solicita e confortável. Único pesar é num dia de tempestade, por o forro ser antigo, começou a chover no quarto e molhou meu carregador de celular, foi praticamente 1000 reais outro no site da Apple, falei com o pessoal e disseram que era a piscina que estava vazando.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute lage
Stayed 5 nights in Feb 2025

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nuevo bien ubicado en centro histórico
Stayed 2 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar para descansar

Lugar comodo para descansar en Cartagena. Habitación justa para una pareja.
Stayed 2 nights in Feb 2025

8/10 Good

ANTONIO

Liked: Staff & service
Disliked: Room comfort

Opinion excelente atencion pero falta mobiliario

Hotel muy bien ubicado dentro de la muralla de la ciudad de Cartagena, muy buena atencion de parte de los encargados, limpio en su estado general. Las habitaciones son pequeñas, dos personas con dos maletas y dos carry on no podiamos abrir. No hay espacio para guardar la ropa, no hay ninguna silla en la habitacion, hay una pared en el cuarto y en el baño que se cae la caliza. La caja de seguridad no esta asegurada a ningun lado, el desayuno es básico, buena fruta, cafe y huevo frito o revuelto con arepa o pan tostado (en terminos generales bien pero no hay variedad si te quedas varios dias) No me volveria a quedar alla, vi muchas otras opciones mejores.
Stayed 3 nights in Apr 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 2 nights in Apr 2025

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, the administrator Angel went out of his way to make us feel comfortable. Carmen prepared a lovely breakfast. My only disappointment was that I reserved a deluxe room with a king size bed and upon arrival was given a small room with a queen bed. I had to sleep in the small room the first night. The following day I found out that their was a suit available with a king size bed and I was not offered it the first night. They preferred compromising my comfort instead of having a happy guest. Most unfortunate.

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para pasar unos días

El personal fue genial. Nos ayudaron con todas nuestras inquietudes y siempre hicieron todo lo posible por hacernos sentir como en casa. La piscina y el area de la terraza si estaba un poco descuidada. Las habitaciones están un poco pequeñas pero el resto el hotel es un lujo. El desayuno fue de lo mejor.
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan Camilo

Liked: Property conditions & facilities, room comfort

Estadia y comodidad a la orden del día.

La casa esta genial, limpia ordenada y muy bonita, estuvimos 3 días, lo unico que falto fue hacer limpieza 1 de los 3 días como minimo. no hicieron aseo adentro de la habitación en ningun momento. de resto todo genial.
Stayed 3 nights in Apr 2025

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