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Santa Cruz Cartagena

4.0 star property
Guesthouse with free breakfast, a short walk to Clock Tower

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Photo gallery for Santa Cruz Cartagena

Balcony
Reception
In-room safe, iron/ironing board, free cribs/infant beds, free WiFi
Exterior
Balcony

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Bar
  • Breakfast included
  • Room service
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Standard Double Room

Highlights

Free cribs/infant beds
TV
Private bathroom
Cable channels
In-room massage
Daily housekeeping
In-room safe
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Triple Room

Highlights

Free cribs/infant beds
TV
Private bathroom
Cable channels
In-room massage
Daily housekeeping
In-room safe
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Quadruple Room

Highlights

Balcony
Free cribs/infant beds
TV
Private bathroom
Cable channels
In-room massage
Daily housekeeping
In-room safe
  • 44 sq m
  • Sleeps 6
  • 3 Twin Beds

View all photos for Standard Room

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room

Highlights

Free cribs/infant beds
TV
Private bathroom
Cable channels
In-room massage
Daily housekeeping
In-room safe
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

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Neos Hotel Cartagena

About the neighborhood

Map
Centro Historico Calle De La Moneda 7-54, Cartagena, Bolivar, 13001

What's nearby

  • Clock Tower - 3 min walk - 0.2 miles
  • Walls of Cartagena - 5 min walk - 0.3 miles
  • Cartagena de Indias Convention Center - 6 min walk - 0.4 miles
  • Bolivar Square - 6 min walk - 0.4 miles
  • Bocagrande Beach - 3 min drive - 1.3 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 17 min drive

Restaurants

  • ‪Restaurante Candé - ‬2 min walk
  • ‪Pezetarian - ‬1 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪La Esquina del pan de Bono - ‬2 min walk
  • ‪XO Rooftop - ‬1 min walk

About this property

Santa Cruz Cartagena

Upscale guesthouse near Clock Tower
Cartagena de Indias Convention Center is located near Santa Cruz Cartagena, which provides free English breakfast, an airport shuttle, and a free manager's reception. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Airport drop-off service (surcharge), express check-out, and express check-in
  • Concierge services, barbecue grills, and a 24-hour front desk
Room features
All guestrooms at Santa Cruz Cartagena have comforts such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • 20-inch TVs with cable channels
  • Free infant beds, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 1 km
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • Free manager's reception

Family friendly

  • Babysitting
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 12:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: COP 90000
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle
  • Late check-out fee: COP 90000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Santa Cruz Cartagena
Santa Cruz Cartagena
Hotel Santa Cruz Cartagena
Santa Cruz Cartagena Cartagena
Santa Cruz Cartagena Guesthouse
Santa Cruz Cartagena Guesthouse Cartagena

Frequently asked questions

How much is parking at Santa Cruz Cartagena?

Self parking is free at this property.

What time is check-in at Santa Cruz Cartagena?

Check-in start time: 3 PM; Check-in end time: 12:30 AM.

What time is check-out at Santa Cruz Cartagena?

Check-out is at 1 PM. Late check-out is available for COP 90000 (subject to availability).

Does Santa Cruz Cartagena provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of COP 60000 per vehicle applies.

Where is Santa Cruz Cartagena located?

Located in Cartagena Walled City, this guesthouse is within a 5-minute walk of Fernandez Madrid Park and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mi (2 km).

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Santa Cruz Cartagena Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 103 reviews
Rating 8 - Good. 38 out of 103 reviews
Rating 6 - Okay. 28 out of 103 reviews
Rating 4 - Poor. 12 out of 103 reviews
Rating 2 - Terrible. 8 out of 103 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10

Stayed 4 nights in Mar 2020

8/10

Good location. Basic services.
Stayed 1 night in Feb 2020

10/10

The staff is very friendly, the rooms are nice and comfortable and the localization is perfect, in the middle of the old town.
Stayed 5 nights in Jan 2020

6/10

La atención del personal es buena, son amables y respetuosos. La limpieza creo debe mejorarse, si embargo, por el precio qué más se puede esperar?.
Stayed 1 night in Dec 2019

8/10

Stayed 4 nights in Dec 2019

6/10

O hotel tem problema com o escoamento de água do chuveiro, o chuveiro sai com pouca pressao e agua quente é ruim. Nao ha geladeira no quarto, nem mesmo janelas, o que é um pouco comum nos hoteis da parte velha da cidade. O café da manhã tem opções razoáveis, entretanto o ambiente onde ele se realiza é horrivel, nao há sombra nem ventiladores. O quarto é minusculo, ha pouco espaço para se colocar as malas.
Stayed 3 nights in Dec 2019

10/10

Stayed 2 nights in Aug 2019

10/10

I love this small, clean and friendly hotel in downtown Cartagena. Better than a lot of "boutique hotels" that are pricy and noisy. Staff is very friendly and you feel like you are at home
Stayed 2 nights in Oct 2019

6/10

It is a small room, the lights does not work correctly, but it is OK to know the city
Stayed 4 nights in Jul 2019

8/10

Stayed 3 nights in Jun 2019

2/10

this place does not fit the definition of a Hotel -it is an hold trash house with bunch of boxes called rooms. Do not Book and if you made a mistake - do yourself a favor and cancel your booking. Absolute trash room you will feel that someone put you in a dirty box. Bed sheets, towels old and dirty. Internet crap does not even work. Very difficult to find this hotel and staff demand more money if your friend visit you for a beer.
Stayed 3 nights in Jun 2019

8/10

Stayed 1 night in Mar 2019

4/10

Muy mala experiencia. A la entrada hay un cartel que indica que "no se hace servicio por horas" así que se puede inferir el resto... Las fotos que se muestran no dan tan mala impresión pero sí que es un sitio al que le falta mantenimiento y buen gusto; tambien habría que aclarar que para acceder al espacio donde se desayuna hay que subir unas incomodas escaleras tipo marinero. Fuimos 3 amigas y teníamos 2 habitaciones reservadas por 10 noches pero al llegar y ver lo terrible de lo que nos ofrecían pasamos la primera noche en una sola habitación pues la segunda no tenía niguna ventilación y la humedad y el olor eran desagradables. En la noche se escucha considerablemente el ruido de la calle. Afortundamente no habíamos hecho el pago online y en el hotel sólo pagamos por la primera noche (obvio nos cobraron las 2 habitaciones) y al día siguiente salimos volando. No lo recomendaría de ninguna manera.
Stayed 8 nights in Mar 2019

2/10

Unclean. Used towels and toilet paper visible when we arrived. Bad experience with management.
Stayed 4 nights in Feb 2019

10/10

Buena ubicacion
Stayed 1 night in Nov 2018

10/10

impeccable
Stayed 1 night in Nov 2018

2/10

Procuramos em diversos sites sobre o Hotel Santa Cruz e tivemos um retorno positivo dos comentários,porém não contávamos com o fato de sermos roubadas em nosso próprio quarto.O caso ocorreu quando nos ausentamos para fazermos o passeio até a Isla del Rosário no dia 09/11.Na confiança em que nosso dinheiro estaria seguro no cofre,tivemos a segurança em deixa-lo,pois acreditávamos que estaria seguro. Porém a história teve uma decepção tremenda,não pelo fato da perda financeira, mas o fato de termos sido violadas em nosso próprio quarto.Respiramos e decidimos não comunicar o Hotel para que não houvesse ainda mais desgastes.Nos dias 11/11 a 14/11 nos ausentamos novamente para nos hospedarmos na Isla Tintipán.Como o passeio é realizado através de uma lancha,ñ seria possível levarmos nossas malas grandes,então deixamos no hotel.Com o ocorrido preferimos deixar todos os pertences dentro das malas e colocamos cadeado,assim teríamos mais segurança.Porém como não fizemos nenhuma queixa ao Hotel,a pessoal se sentiu na confiança de tentar roubar novamente.Ao chegarmos da Ilha,notei que o cadeado da minha mala ñ estava no lugar onde eu havia deixado,pois o havia colocado na ponta da fechadura e ao chegar estava no meio.Graças a Deus não tiveram interesse em roubar minhas roupas e sapatos.Gostaria de alertar as pessoas que pensam em se hospedar no Hotel Santa Cruz para que procurem outro lugar.Um hotel que você não pode deixar seus pertences em segurança não deveria receber hospedes.
Stayed 8 nights in Nov 2018

8/10

Stayed 2 nights in Oct 2018

8/10

Stayed 2 nights in Oct 2018

10/10

The location is fabulous right in the heart of the old Cartagena. The staff were friendly and helped us in every way.
Stayed 2 nights in Oct 2018

8/10

Descent place, stayed one night with friends. Great access point for touring walled-city. We were able to come and go several times during the day. Stored our luggage at the front until the room was ready. AC rooms are a plus!
Stayed 1 night in Oct 2018

6/10

Not bad for one night, small room, bathroom so so.
Stayed 1 night in Jul 2018

8/10

O hotel fica dentro da cidade Amurallada, então perto de todas as atrações turísticas do centro histórico. Havia lido antes sobre o café da manhã e fui não esperando muita coisa, mas me surpreendi. Você escolhe entre as opções do cardápio (você só pode escolher uma opção de prato) com opções de bebidas quentes e geladas. Tinham omeletes, mas em todos os dias optei pelo misto quente (que vem no prato 2 por pessoa) e suco. No primeiro dia ainda me ofereceram mamão picado pra finalizar. O que deixa um pouco a desejar é a localização do café da manhã que fica tipo na “laje” do hotel, com pouca sombra. Voce toma o café da manhã com sol e muito calor. Quando chove eu não sei como eles fazem. O chuveiro não esquentou, apesar de fazer muito calor na cidade, o quarto fica com o ar condicionado ligado 24h, então acho que o chuveiro poderia esquentar mais. A cama não tem o conforto que normalmente temos em casa, mas para os poucos dias que fiquei (3) estava ótima. Quando reservei as diárias havia entendido que tinha transfer gratuito para o aeroporto, mas na impressão da reserva li as letras pequenas e vi que havim taxas para obter esse benefício. No hotel eles não me ofereceram transfer, e eu também não pedi, pois na porta do hotel passam vários táxis a todo o momento. Quando encerra a sua diária e você precisa fazer tempo para ir para o Porto ou aeroporto, por exemplo, é possível deixar as malas na recepção enquanto você almoça ou da mais um passeio pelas ruas do centro histórico.
Stayed 2 nights in Jun 2018

6/10

The place has a good location. Unfortunately the room conditions are not good. There are no windows on rooms.
Stayed 3 nights in May 2018

2/10

Terrible hotel! No Save (just a box), no shelves in room nor bathroom, no garbage can, no night stand, no phone, no WiFi in room, torn off bed sheets, air-condition isn't working, wait few minutes to get hot water running, 1 broken bed with separated bedhead, and 2nd bed just frame with mattress (no bed), no refrigerator, no cups
Stayed 7 nights in Apr 2018