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NH Collection Royal La Merced

3.0 star property
Hotel with an outdoor pool, a short walk to Clock Tower

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Photo gallery for NH Collection Royal La Merced

Massage
Outdoor pool
Interior
Exterior
Minibar, free cribs/infant beds, free WiFi, alarm clocks

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Business services

Room options

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About the neighborhood

Map
Calle Don Sancho No 36- 165, Cartagena, Bolivar

What's nearby

  • Walls of Cartagena - 1 min walk - 0.0 miles
  • Bolivar Square - 5 min walk - 0.3 miles
  • Clock Tower - 6 min walk - 0.4 miles
  • Cartagena de Indias Convention Center - 8 min walk - 0.5 miles
  • Bocagrande Beach - 3 min drive - 1.5 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Cafe La Manchuria - ‬3 min walk
  • ‪Pink Dolphin - ‬3 min walk
  • ‪Pastelería Mila - ‬3 min walk
  • ‪Cafe De La Mañana - ‬2 min walk
  • ‪Restaurante Robert Sazon Monposino - ‬2 min walk

About this property

NH Collection Royal La Merced

Boutique hotel near Clock Tower
Close to Cartagena de Indias Convention Center, NH Collection Royal La Merced provides a conference center, a restaurant, and a bar. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and laundry services
  • Free newspapers, concierge services, and a front-desk safe
Room features
All guestrooms at NH Collection Royal La Merced have amenities such as free WiFi, minibars, and espresso makers.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Restaurants on site

  • Dona Carmen

Things to do

  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Turndown service

Business services

  • Conference center

More

  • 1 building

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Espresso maker
  • Minibar

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 50000 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms

Property is also known as

Merced Royal
Merced Royal Cartagena
Merced Royal Hotel
Merced Royal Hotel Cartagena
NH Collection Cartagena Merced Royal Hotel
Collection Merced Royal Hotel
NH Collection Cartagena Merced Royal
Collection Merced Royal
La Merced Royal
NH Collection Royal Merced Hotel Cartagena
NH Collection Royal Merced Hotel
NH Collection Royal Merced Cartagena
NH Collection Royal Merced
NH Collection Cartagena La Merced Royal
NH Collection Royal La Merced Hotel
NH Collection Royal La Merced Cartagena
NH Collection Royal La Merced Hotel Cartagena

Frequently asked questions

Does NH Collection Royal La Merced have a pool?

Yes, this property has an outdoor pool.

What time is check-in at NH Collection Royal La Merced?

Check-in begins at 3 PM.

What time is check-out at NH Collection Royal La Merced?

Check-out is at noon.

Does NH Collection Royal La Merced provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 50000 per vehicle applies.

Where is NH Collection Royal La Merced located?

Located in Cartagena Walled City, this boutique hotel is within a 10-minute walk of Teatro Heredia and Clock Tower. Cartagena de Indias Convention Center and Bocagrande Beach are also within 1 mi (2 km).

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NH Collection Royal La Merced Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 57 reviews
Rating 8 - Good. 21 out of 57 reviews
Rating 6 - Okay. 4 out of 57 reviews
Rating 4 - Poor. 0 out of 57 reviews
Rating 2 - Terrible. 2 out of 57 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10

Excelente atención, muy tranquilo y buena ubicación
Stayed 2 nights in May 2018

10/10

Stayed 5 nights in Feb 2018

8/10

O ar condicionado estava quebrado e tive que trocar de apt
Stayed 4 nights in Feb 2018

8/10

Stayed 4 nights in Feb 2018
This review was submitted before 2018 and has not been verified.

8/10

Ótima localização, um atendimento carinhoso. Hotel bem pequeno com apenas 9 quartos. Piscina pequena sem muito espaço...
Stayed 4 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10

MUY BUEN SERVICIO Y EXCELENTE UBICACION, LO RECOMIENDO AMPLIAMENTE
Stayed 3 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10

EL HOTEL NO CUENTA CON SERVICIO DE BAR O DESAYUNO BUFFETTE. PESIMO WI FI.
Stayed 2 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10

Right in centro of the walled city. Staff was incredibly nice and helpful. We were on our honeymoon, so the staff decorated our new one night with roses shaped in a heart. Would highly recommend
Stayed 6 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10

Excellent location. Charming little hotel with great service. Our room was not the best in it, on the small side and condition could be better, but deficiencies made up with common areas, including the top floor terrace and the swimming pool in the lobby.
Stayed 3 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

10/10

This review was submitted before 2018 and has not been verified.

10/10

Ficamos no melhor quarto .Inconveniente subir 3 lances de escada.
This review was submitted before 2018 and has not been verified.

10/10

I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. Lovely small hotel in an excellent location. It's all about the sercive and everyone was so nice and readily available to help. Fernando at the "restaurant" also was friendly and spoiled us with a delicious breakfast.
This review was submitted before 2018 and has not been verified.

10/10

Excelente atención por parte de todo el personal del Hotel, siempre pendientes de ofrecer recomendaciones y brindar atenciones. La ubicación del hotel es otro aspecto a destacar, vista al mar desde su terraza, cercano a diversas áreas de entretenimiento sin sufrir de congestión o ruidos.
This review was submitted before 2018 and has not been verified.

6/10

Nice. But looks more better in pictures that in reality. Theyou say it has pool and what they have is not a pool. Location is great. Thare are so many things near
This review was submitted before 2018 and has not been verified.

10/10

Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great
This review was submitted before 2018 and has not been verified.

10/10

Just returned from our 7 day Cartagena trip! We booked 4 rooms from the boutique hotel! Staff was amazing !!!breakfast amazing!! Everything was fabulous! The staff seriously went out of their way to make sure we were always taken care of! By the end of our trip, we felt like we were saying bye to our family .. Very emotional leaving this place! Would defiantly return! Amazing experience ! while in Cartagena check out. Havana club!!!!! Also visit the arepa guy outside the hotel! Best cheese arepas!
This review was submitted before 2018 and has not been verified.

8/10

Foi ótima pois os funcionários são muito atenciosos e solícitos. Menu do café da manhã diferenciado. A localização é ótima por estar dentro da muralha e próximo de tudo: restaurantes, museus,pontos turísticos de interesse ,cafeteria etc.
This review was submitted before 2018 and has not been verified.

10/10

El trato del personal fue amable, la ubicación muy buena en el centro histórico. La vista en la terraza junto al jacuzzi es excelente!
This review was submitted before 2018 and has not been verified.

10/10

El hotel esta muy bien ubicado y es simplemente hermoso. Es una casona colonial transformada en hotel boutique pero conserva todo el encato y calidez que uno espera. Nos alojamos por 3 noches en la habitacion doña Merce y estuvimos super comodos. Tambien tiene una picinita en el medio del patio central y un jacuzzy en la terraza con una vista fantastica. El personal fue muy amable y demostraron estar siempre dispuestos a colaborar en todo para hacer que nuestra estancia sea lo mejor posible. Al señor Leandro, en especial lo recuerdo. Una persona muy amable y correcta. Usar el yacuzzy
This review was submitted before 2018 and has not been verified.

6/10

Hotel bem localizado, próximo a excelentes restaurantes e aos principais pontos turísticos dentro da cidade amuralhada. O quarto é amplo, confortável e limpo. O serviço é fraco e pouco atencioso. O atendimento do café da manhã é extremamente demorado e os garçons desaparecem.
This review was submitted before 2018 and has not been verified.

8/10

Hotel pequeno, acolhedor, atendentes gentis, bom quarto e localizado na cidade amuralhada em área próxima às principais atrações de Cartagena e de bons bares e restaurantes.
This review was submitted before 2018 and has not been verified.

2/10

when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places.
This review was submitted before 2018 and has not been verified.

2/10

LLegamos a las 2 y 30 pm y nos dijeron que habían tenido problemas con sus calentadores y aires acondicionados que si queríamos nos fueramos a otro hotel, si nos quedabamos nos daban un descuento del 20%. Aceptamos quedarnos, pero una de las habitaciones la entregaron a las 4 y 30 pm porque, dijeron, la estaban arreglando. Estaba sucia, en especial el piso sin barrer. No había cocina, no se podía pedir nada de room service salvo si el portero lo hacía. El check out duró media hora, porque el señor de la recepción no sabía manejar el data phone, se le dijo que dividiera el pago de la tarjeta en tres cuotas y lo hizo solo en una, sin siquiera una disculpa. Al hotel le falta mantenimiento, pintura en general. Lástima.
This review was submitted before 2018 and has not been verified.

8/10

We had a short stay but it was pleasant and very comfortable. There was a problem with the Direct TV in our room, so no channels available but we didn't care becuase we were out most of the time visiting the beautiful walled city. Highly recommended!
This review was submitted before 2018 and has not been verified.

10/10

Hotel agradavel, excelente localização, staff simpático, café da manhã incluido na diaria, quarto enorme e bem decorado.