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Hotel Fenix Beach Cartagena

Property class: 4

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Photo gallery for Hotel Fenix Beach Cartagena

A beach with wooden lounge chairs, a thatched roof, and a view of a city skyline across the water. - Hotel Fenix Beach Cartagena (Cartagena)
Creator video - submitted by Annie’s Shop
A spacious lobby with a bamboo ceiling, a reception desk, and a seating area with a sofa and chairs. - Hotel Fenix Beach Cartagena (Cartagena)
Exercise/lap pool - Hotel Fenix Beach Cartagena (Cartagena)
A bedroom with a bed, bedside tables, a bench, a sofa, and a window with curtains. - Hotel Fenix Beach Cartagena (Cartagena)
Located close to Bocagrande Beach, Hotel Fenix Beach Cartagena provides free full breakfast, a swim-up bar, and a beach bar. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and beach cabanas. Treat yourself to a deep-tissue massage or other spa services. The on-site restaurant offers breakfast, lunch, dinner, and light fare. Enjoy the health club, as well as activities like kayaking, volleyball, and ecotours. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a free daily manager's reception.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Superior Bungalow

A bedroom with a bed, a sofa, a lamp, and a wall-mounted air conditioner.

Superior Bungalow

  • Sleeps 4
  • 1 Twin Bed and 1 King Bed

View all photos for Two-Bedroom Family Bungalow

A bedroom with a bed, a TV, a staircase, and a view of the outdoors.

Two-Bedroom Family Bungalow

  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa Bed, Sea View

A bedroom with a bed, a desk, a chair, a TV, and a balcony with a view.

Presidential Suite, 1 King Bed with Sofa Bed, Sea View

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

A bedroom with a bed, bedside table, bench, canopy, window, mirror, and door.

Superior Double Room

9.4 out of 10
Exceptional
(33 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Bungalow, 2 Bedrooms

A bedroom with a bed, bedside tables, a wooden bench, a staircase, and a window with shutters.

Family Bungalow, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Superior Bungalow

A bedroom with a bed, bedside tables, a bench, a ceiling fan, and a window with curtains.

Superior Bungalow

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

A spacious bedroom with a large bed, wooden wardrobe, wicker chairs, a small table, and a view of palm trees through large windows.

Presidential Suite, 1 King Bed with Sofa bed, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Villa

A pool area with lounge chairs, a hammock, and a thatched-roof building.

Luxury Villa

8.8 out of 10
Excellent
(3 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Casa Deluxe - Casa Playa

A covered outdoor dining area with a view of the beach, wooden furniture, and a patterned floor.

Casa Deluxe - Casa Playa

  • Ocean view
  • 140 sq m
  • 4 bedrooms
  • Sleeps 9
  • 3 King Beds, 1 Twin Bunk Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Family Villa

A poolside view of a building with a thatched roof, surrounded by lush tropical plants.

Family Villa

  • 120 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 4 Twin Sofa Beds

View all photos for Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

A bedroom with a bed, bedside tables, a bench, a ceiling fan, and a window with curtains.

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Bungalow

A bedroom with a canopy bed, bedside table, and wall art.

Standard Bungalow

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Cartagena, Hotel Fenix Beach Cartagena is in the suburbs and on a private beach. San Fernando Fort and San Felipe de Barajas Castle are notable landmarks, and if an activity is on the agenda, check out Port of Cartagena. Bocagrande Beach and Cartagena de Indias Convention Center are two other places to visit that come recommended. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and hiking/biking trails nearby. Visit our Cartagena travel guide
Map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018

What's nearby

  • Playa de Punta Arena
    1 min walk - 0.0 miles

Restaurants

  • Restaurante Santa Cruz
  • Society Bar At Hilton
  • Marketing
  • Riquisimo BBQ Restaurante
  • Charlie’s Coffee

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Ecotours
  • Health club
  • Kayaking
  • Library
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 90000 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 4 years old)
  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
There is limited hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hotel Fenix Beach Cartagena have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Fenix Beach Cartagena pet-friendly?

Yes, this property allows pets (limit 2 total). There's a fee of COP 90000 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Hotel Fenix Beach Cartagena doesn't offer parking.

What time is check-in at Hotel Fenix Beach Cartagena?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Fenix Beach Cartagena?

Check-out is at 11:30 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Fenix Beach Cartagena provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of COP 60000 per vehicle applies.

Where is Hotel Fenix Beach Cartagena located?

On a private white sand beach in Cartagena, this hotel is within the vicinity of Bocagrande Beach, Port of Cartagena, and San Fernando Fort. Area attractions also include Cartagena de Indias Convention Center and San Felipe de Barajas Castle.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Fenix Beach Cartagena Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 454 out of 687 reviews
Rating 8 - Good. 123 out of 687 reviews
Rating 6 - Okay. 49 out of 687 reviews
Rating 4 - Poor. 23 out of 687 reviews
Rating 2 - Terrible. 38 out of 687 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Fenix itself was awesome and the amenities were great. But the staff is really what makes this place special. Ernesto, Sam, Julian, and the whole team were so helpful and went above and beyond to make our stay special.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing stay at Hotel Fenix, the staff did an amazing job at taking care of us and making sure we had everything we needed. Ernesto specifically did a great job at helping coordinate ATV rides, Boat Days, Dinner reservations, and went out of his way to ensure we were well taken care of. Thank you for such a great stay!
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent two nights here in a beachfront villa, and it exceeded expectations.Location: Direct, private access to a clean, quiet stretch of beach—no crowded or loud vendors.Rooms: Impeccably clean, cold AC, and a private pool where we watched the sunset every night.Service: The front desk expedited our paperless check-in, and the beach attendants regularly checked in with fresh towels and ice water.Tip: Request a villa on the north side of the property for maximum quiet. Highly recommended!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with great concept integrated into the nature of the island and with huge attention to detail. Great place to relax and completely forget the everyday life.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Very relaxing hotel … New Year’s party was amazing
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view was amazing and the food options were delicious.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
I loved my stay and the staff was very attentive
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Beach service was amazing.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and made it a great experience.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Our room was gorgeous. The grounds were kept clean. Lots of beds on the beach, available all day.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! We came as a family of 4 and really enjoy our time. So pleased about the service and the friendliness of the staff. Food and drink choices/taste were excellent. Room confort, beyond expected. Definitely recommended it. Looking forward to our next trip.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed at this hotel for 3 nights in a room with a private pool. The room itself was nice and comfortable, although the private pool was not very impressive and didn’t add much to the experience.The hotel has only one restaurant available and unfortunately the food there was not very good. Also, there is not much to do around the property, so it can feel a bit boring if you are looking for activities.However, if you are looking for a quiet place to completely relax and disconnect, it can be a good option. The staff were very nice and friendly, and we especially loved the dogs around the property 🐕, which added a charming touch to the stay
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
The staff are the best part. The beach is rocky and a boat is required to leave the property.
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at fenix beach club! We stayed in the deluxe bungalow which was very nice and cleaned daily. Though the downfalls of fenix for us were the food price for relatively mediocre food as well as the slow service during breakfast and dinner time as we waited on average of 45 minutes just to be served. However the staff were very kind and helpful which made the overall stay at fenix very enjoyable and we would recommend staying there to anyone in the future.
Stayed 5 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beautiful property. There’s so many beautiful areas for photos and the beds are super comfortable. The beach view is great and the staff were amazing. We did find the food and drinks a bit pricey and there was a slight odor in our room. Also we did not know about boat times and we sent several messages and the response time was very slow so we ended up canceling three of the days we were going to stay there due to not being able to get a boat after our flight or before our early morning flight out and they refused to refund that day which was pretty disappointing since we didn’t stay there however I would recommend but be sure to read all fine print and contact them way in advance
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to the port on a Tuesday afternoon and it was easy to find the staff. They also communicate by WhatsApp. The boat rides went fine. The staff at the resort were very friendly and helpful. If you want a second cup of coffee during the breakfast, you'll have to flag the staff down. The hotel room was good and we liked the bed. Lots of beach loungers with shade available during the midweek. Food was good, but a bit pricey. Beach was nice, the water could be rough if boats pass by. The water isn't as clear as the other islands but this one is much closer to the city. The resort dogs and cats were friendly. There are day pass visitors but we didn't feel like impacted the service level from the staff. We didn't like that the jet ski staff would ride into the designated swim spot. Seems like an accident could happen and it also makes the water quality worse. One thing to note about the property is that they asked for reviews from us several times.
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
The property was unorganized and on a remote island where we had to pay cash to a local boater to take across the Atlantic ocean to get too. I understood there was a storm beforehand but that doesnt excuse the fact that we had no running water. I could've been okay with no hot water temporarily but no water equals rough times. We luckily had a private pool and used this for water in the toilet for both my wife and myselfs bathroom sessions to be able to flush the toilet. No fun! There also were many dogs on the island in which is not a problem if there were a just a few and taken care of. But there was feces in the sand throughout the property and unfortunately at night you cant see it. So on top of no water, feces on my shoe and the mosquito fiasco we were not happy.
Stayed 2 nights in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
My toilet in my room kept overflowing even after it was fixed the first time. No phone so I would have to leave my room if I desired anything for me or for the room. Early morning construction woke me up. At night dogs around the property would bark at night, and worse if it starts to rain. I saw dogs without their leash and saw two cats around the reception area. I mean why have animals wandering around the property? One of the dogs barked at me as it was blocking the path to go to my room. Furniture at the beach were dirty and covered with ants. I went to gag some breakfast and I sat down waiting for 15 minutes to be served. I lost my patience and left. Thank goodness there were snacks in my room and water in my minibar. I miss the hop on and off bus tour because the boat couldn’t make it on time to the hotel due to the rain. Plus as I walked around to explore the property the walkway had cracks and I almost fell. I was miserable
Stayed 7 nights in Sep 2025
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Unfortunately the hotel communication is terrible resulting in a number of issues. The hotel has no hot water, but this is not made clear when booking The manager and hotel director are incredibly helpful, and want to do a good job but unfortunately there are multiple issues. The view is gorgeous, there’s a dj during the day. The hotel has a lot of potential but Expedia position this as 4star, it is not. It is mid 3 star. My suggestion would be to lower expectations. Food is expensive for the standard here
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blimey, what a spot. Absolutely stellar stay. You’re right on the beachfront, which is ideal for pretending you're in a movie until a wave hits your ankles. The skyline views of downtown are a bit of a looker, too. Food was gorgeous, and the staff were absolute legends—sorted us out with zero fuss. Honestly, 10/10, would willingly risk the sunburn to stay here again.
Stayed 6 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities
Average at best, staff had an attitude
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Hotel Fenix. The staff is friendly and very helpful, The onsite restaurant had plenty of food options and you can't beat the location.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackson our server was amazing , he is the best. The staff was also very attentive and rooms were clean and spotless
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really loved our overnight stay at Fenix; the staff was very friendly and helpful, and the food was absolutely amazing! I highly recommend this place for anyone wanting a nice little Island getaway. My wife and I both give two thumbs up and highest recommendations
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was gorgeous and I love it
Stayed 1 night in Apr 2026