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Hotel Cartagena Plaza

4.0 star property
This tropical oasis near Bocagrande Beach offers both poolside relaxation on sun loungers and nighttime entertainment at the in-house nightclub

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Photo gallery for Hotel Cartagena Plaza

Outdoor pool, sun loungers - Hotel Cartagena Plaza (Cartagena)
Business Room, Tower | In-room safe, desk, free WiFi, bed sheets - Hotel Cartagena Plaza (Cartagena)
Outdoor pool, sun loungers - Hotel Cartagena Plaza (Cartagena)
Breakfast, lunch and dinner served - Hotel Cartagena Plaza (Cartagena)
Lobby sitting area - Hotel Cartagena Plaza (Cartagena)
Hotel Cartagena Plaza welcomes families to its upscale setting steps from the beach. Start the day with a breakfast buffet, book spa treatments, and choose between two restaurants for meals. The outdoor pool offers a refreshing spot to unwind between activities.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | In-room safe, desk, free WiFi, bed sheets

Superior Room, 2 Double Beds

7.0 out of 10
Good
(7 reviews)

Highlights

Air conditioning
LCD TV
Sofa bed
Private bathroom
Hair dryer
In-room safe
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
LCD TV
Sofa bed
Private bathroom
Hair dryer
In-room safe
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, Club Lounge Access

Executive Room, Club Lounge Access | In-room safe, desk, free WiFi, bed sheets

Executive Room, Club Lounge Access

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Private bathroom
Hair dryer
Minibar
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Ocean view

Superior Room, Ocean view | In-room safe, desk, free WiFi, bed sheets

Superior Room, Ocean view

8.0 out of 10
Very good
(9 reviews)

Highlights

Air conditioning
LCD TV
Sofa bed
Private bathroom
Hair dryer
Daily housekeeping
In-room safe
Iron/ironing board
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Woman Room

Woman Room | In-room safe, desk, free WiFi, bed sheets

Woman Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Private bathroom
Hair dryer
Minibar
Daily housekeeping
In-room safe
Iron/ironing board
Desk
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Room (Tematic Room)

Room (Tematic Room) | In-room safe, desk, free WiFi, bed sheets

Room (Tematic Room)

Highlights

Air conditioning
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
Minibar
Daily housekeeping
Iron/ironing board
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Business Room, Tower

Business Room, Tower | In-room safe, desk, free WiFi, bed sheets

Business Room, Tower

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Private bathroom
Hair dryer
Minibar
In-room safe
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior

In-room safe, desk, free WiFi, bed sheets

Room Superior

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2

View all photos for Room Standard

In-room safe, desk, free WiFi, bed sheets

Room Standard

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4

View all photos for Room Superior with Street View

In-room safe, desk, free WiFi, bed sheets

Room Superior with Street View

  • 30 sq m
  • Sleeps 4

View all photos for Room Superior with Sea View

In-room safe, desk, free WiFi, bed sheets

Room Superior with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 4

View all photos for Room Executive

In-room safe, desk, free WiFi, bed sheets

Room Executive

  • 30 sq m
  • Sleeps 2

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About the neighborhood

Located in Bocagrande, a neighborhood in Cartagena, Hotel Cartagena Plaza is in a shopping district and on the waterfront. Bodeguita Dock and Cartagena Fishing Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bocagrande Beach and Castillo Grande Beach. Rio Cartagena Casino and Plaza Bocagrande Commercial Center are two other places to visit that come recommended. Visit our Cartagena travel guide
Map
Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar, 130001

What's nearby

  • 0_1439R-1036090
    Bocagrande Beach
    1 min walk - 0.1 miles
  • Rio Cartagena Casino
    3 min walk - 0.2 miles
  • Centro Comercial Nao
    3 min walk - 0.2 miles
  • Castillo Grande Beach
    14 min walk - 0.8 miles
  • Plaza Bocagrande Commercial Center
    15 min walk - 0.8 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG)
    19 min drive

Restaurants

  • KFC
    4 min walk
  • Hotel Capilla del Mar
    3 min walk
  • Juan Valdez Café
    1 min walk
  • Leña Y Carbón
    4 min walk
  • La Fonda Antioqueña
    2 min walk

About this property

Hotel Cartagena Plaza

Upscale family-friendly hotel near Bocagrande Beach
Located close to Rio Cartagena Casino and Castillo Grande Beach, Hotel Cartagena Plaza provides a free breakfast buffet, a nightclub, and a poolside bar. The on-site restaurant, Restaurant Le Place, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a playground and an arcade/game room.
Other perks include:
  • An outdoor pool along with sun loungers
  • Babysitting (surcharge), beach towels, and luggage storage
  • Tour/ticket assistance, smoke-free premises, and a 24-hour front desk
  • A banquet hall, concierge services, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 311 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Daily housekeeping, desks, and phones

All inclusive details

All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant Le Place

Things to do

  • Arcade/game room
  • Children's club
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting room

Outdoors

  • Beach towels
  • On the waterfront
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Cartagena Plaza
Cartagena Plaza Hotel
Hotel Cartagena Plaza
Hotel Cartagena Plaza Hotel
Hotel Cartagena Plaza Cartagena
Hotel Cartagena Plaza Hotel Cartagena

Frequently asked questions

Does Hotel Cartagena Plaza have a pool?

Yes, this property has an outdoor pool.

Is Hotel Cartagena Plaza pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Cartagena Plaza?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at Hotel Cartagena Plaza?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Cartagena Plaza?

Some rate plans available at this hotel are all-inclusive.

Where is Hotel Cartagena Plaza located?

This family-friendly Cartagena hotel is located on the waterfront, within a 5-minute walk of Bocagrande Beach and Rio Cartagena Casino. Plaza Bocagrande Commercial Center and Castillo Grande Beach are also within 1 mi (2 km).

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Reviews

Hotel Cartagena Plaza Reviews

7.6

Good

8.2

Cleanliness

8.6

Location

7.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 283 out of 893 reviews
Rating 8 - Good. 298 out of 893 reviews
Rating 6 - Okay. 181 out of 893 reviews
Rating 4 - Poor. 74 out of 893 reviews
Rating 2 - Terrible. 57 out of 893 reviews

Reviews

8/10 Good

todd

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff. Buffett very good
Stayed 5 nights in Jan 2026

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at an excellent area facing the beach from one side and the skyline view from the other. Staff are exceptionally friendly. Rooms are clean with comfortable beds. You can walk and find restaurants, shopping center and pharmacies. Overall, i recommended for families as well as individuals.
Stayed 4 nights in Oct 2025

8/10 Good

Maria C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location easy check in & out
Stayed 5 nights in Feb 2025

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional.
Stayed 7 nights in Apr 2025

10/10 Excellent

Ayded

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and hotel was always maintained clean.
Stayed 7 nights in May 2024

10/10 Excellent

Roberto

We had all inclusive, with special Mediterranean restaurant, the breakfast was served in special room….. in general……great service
Stayed 10 nights in Apr 2024

8/10 Good

Romy

Liked: Staff & service, property conditions & facilities
Staff was wonderful
Stayed 4 nights in Nov 2023

10/10 Excellent

Rosalía Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars!
Stayed 4 nights in Nov 2024

10/10 Excellent

Stateson

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Good price for what we get. The staff is excellent. We stayed 12 days and were very happy with every thing.
Stayed 12 nights in Feb 2024

6/10 Okay

ANA

Liked: Staff & service
I LIKE THE LOCATION OF THE HOTEL. I DID NOT LIKE THE ALCOHOLIC DRINKS THEY SERVED. THEY DID NOT HAVE ALCOHOOL, EXCEPT FOR THE WINE.
Stayed 7 nights in Jun 2024

8/10 Good

jasvinder

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Maintenance

Good experience all around asked for my air-condition to be checked they never bothered
Stayed 4 nights in Dec 2024

10/10 Excellent

Marvin

Liked: Staff & service, amenities, property conditions & facilities
I like the attention the service ..
Stayed 5 nights in Dec 2023

2/10 Terrible

Luis

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The hotel have everything. But nothing work properly. Breakfast. Gym etc.
Stayed 6 nights in Dec 2023

8/10 Good

Chris

Liked: Staff & service, amenities
Not a lot of people speaking English. People save sun chairs and never use them. Spa was fantastic
Stayed 7 nights in Apr 2024

4/10 Poor

Delia

Liked: Cleanliness, amenities, property conditions & facilities
I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading: Beach umbrellas and chairs are not included – you have to pay extra. The “minibar” is just an empty fridge – it doesn’t contain anything. The all-inclusive plan only covers the buffet. The other two restaurants require additional payment. So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing. On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay. I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered.
Stayed 8 nights in May 2025

4/10 Poor

Isha

Liked: Staff & service
The building need update. During my stay they was no air conditioner. They had stand up fan in everyroom. At night the heat was horrible. The staff were great. But my stay wasn't what I imagine. I would give my experience a 1star.
Stayed 11 nights in Jun 2024

4/10 Poor

John Freddy

Disliked: Property conditions & facilities, room comfort

Pictures can lie

Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated...
Stayed 2 nights in Dec 2024

6/10 Okay

Chanda

Liked: Cleanliness
Overall its a nice place. Pros: clean, secure, across from the beach, close to shops and 10 minutes from the major sites. Cons: not a lot of food options. Paid for all inclusive it only included buffet option. As a plant based pescatarian most choices had diary and meat so I had to pay to eat at other places. There was construction happening all day and loud music mid day to late night so it was hard to rest and work remotely.
Stayed 4 nights in Feb 2024

8/10 Good

Shalanyuy Ayeh

Liked: Cleanliness, staff & service, amenities
I had the pleasure of staying at this hotel with my close friend. Cesar and Alfredo made the stay very pleasant and welcoming and I appreciate them. The room cleaning was excellent however I feel like they went through my belongings but I do not know for sure. The food was pretty nasty but the drinks and fruits offered were delicious. For the price you pay I guess that is expected. The rooms were nice and not a catfish and it was very easy and affordable to call cabs directly to and from the hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

hasib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: - service staff - VIP rooms cleaned well with free minibar refills, and beach towels refills, modern power control, fan, Netflix etc. - beautiful room despite some visible aesthetic damage here and there - close proximity to beach & stores/restaurants - free breakfast butlers lounge area Negatives: - by some standards general areas surrounding hotel could be considered run down but this would apply to the entire town - rooftop pool is small in size and pretty full. Rooftop views not good as screen blocks your view - free breakfast was mediocre not enough meat-free options Overall 5/5
Stayed 7 nights in Dec 2023

10/10 Excellent

Tawana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay
Stayed 4 nights in May 2025

10/10 Excellent

Escarlet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the hotel the pool is a little small but overall good
Stayed 3 nights in Jun 2025

4/10 Poor

Ivania

I choose this hotel because Is rated 5 stars ,but it doesn't even reach 4 . Almirante Cartagena Is rated 5 stars and is a really good and nice place . Defenily 5 stars .
Stayed 1 night in Aug 2025

2/10 Terrible

ralph

Disliked: Amenities, property conditions & facilities
Where to start.....ignore the pictures you are not that close to the beach. All inclusive is a waste of your money as you are severely limited to what you may have. The staff for the most part are pleasant however absolutely no communication between them. One person says you can do one thing and then the other says no. It is very family driven and not sure why it showed up when I used adults only filter. I was talked into upgrading my all inclusive package to fit my requests.......they did not. Also I was quoted one price which was not so bad. After reviewing my credit card I was not charged the $121 and cents I was charged $709. They claim language barrier yet show me on their phone. I speak Spanish semi well enough to understand. And after all this going to check out they charged me for 6 beers I did not have. However they were the beers I wanted. My credit card company is handling this experience currently since Expedia themselves were absolutely no help from day one when I called and wasted my vacation time to get some help.
Stayed 7 nights in Jan 2026

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, amenities
The worst hotel I have ever stayed at. When we arrived at Cartagena Plaza Hotel, we were shocked to find out that one of our rooms had been canceled without any prior notice, despite having a confirmed reservation. The so-called solution they offered was completely unreasonable: to accommodate two additional people, they wanted to charge USD 1,100, while the original room cost USD 685. An outrageous and unjustified price. The customer service was poor, unhelpful, and unprofessional. The hotel is extremely overcrowded, making it impossible to enjoy any of the facilities. This hotel does not deserve a 4-star rating at all — not even half a star. The experience was so bad that we checked out the very next day, and to make matters worse, they refused to refund the week that had already been paid. A terrible experience from start to finish. I would not recommend this hotel under any circumstances.
Stayed 8 nights in Dec 2025