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The Parkgate Hotel

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Reception hall - The Parkgate Hotel (Cardiff)
Lobby lounge - The Parkgate Hotel (Cardiff)
Infinity pool - The Parkgate Hotel (Cardiff)
Exterior - The Parkgate Hotel (Cardiff)
Reception hall - The Parkgate Hotel (Cardiff)
Luxury
4.0 star property
9.4

Exceptional

Historic retreat in Cardiff centre

Sumptuous velvet furnishings and historic architecture grace this Cardiff landmark turned luxury hotel. The top-floor spa features rejuvenating massages and hydrotherapy pools for a fee. Nearby attractions complement exceptional cuisine at The Sorting Room restaurant with attentive staff.

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Double Room

In-room safe, laptop workspace, free WiFi, bed sheets

Double Room

9.6 out of 10
Exceptional
(71 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Standard Double or Twin Room

9.4 out of 10
Exceptional
(26 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Double or Twin Room

9.2 out of 10
Wonderful
(27 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Junior Suite

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Luxury Suite

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Double Room

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Twin Room

9.4 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Signature Queen

  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Signature King

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Signature Junior Suite

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Signature King with Sofa

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Cardiff City Centre, The Parkgate Hotel is in a walkable area in Cardiff with great shopping. Notable landmarks in the area include Cardiff Castle and Caerphilly Castle, and travelers wishing to experience a bit of culture can try Wales Millennium Centre. Looking to enjoy an event or a game? See what's going on at Principality Stadium or Utilita Arena Cardiff. Guests love the hotel's central location. Visit our Cardiff travel guide
Map
Westgate Street, Cardiff, Wales, CF10 1DA

What's nearby

  • Cardiff Castle
    Cardiff Castle
    5 min walk - 0.3 miles
  • D6WYKM Aerial photograph of the Cardiff Motorpoint Arena
    Utilita Arena Cardiff
    9 min walk - 0.5 miles
  • Main building of Cardiff University - Wales; Shutterstock ID 289260233; purchase_order: Comps; job: ; client: ; other:
    Cardiff University
    15 min walk - 0.9 miles
  • Pierhead Building, a Grade One listed building of the National Assembly for Wales in Cardiff Bay, Wales. A Cardiff's landmark taken from Cardiff Bay.
    Cardiff Bay
    17 min walk - 0.9 miles
  • St. David's
    4 min walk - 0.3 miles

Getting around

  • Cardiff Central Station
    7 min walk
  • Cardiff International Airport (CWL)
    42 min drive

Restaurants

  • The Prince of Wales
    6 min walk
  • Coffee #1
    2 min walk
  • McDonald's
    2 min walk
  • Borough
    2 min walk
  • Black Sheep Coffee
    2 min walk

About this property

The Parkgate Hotel

Upscale hotel near Principality Stadium
Located close to Cardiff Castle and Utilita Arena Cardiff, The Parkgate Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. Treat yourself to a facial, a body scrub, or a body wrap at the onsite spa. Be sure to enjoy a meal at The Sorting Room, the on-site brasserie. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), massage treatment rooms, and a front-desk safe
  • A 24-hour front desk, 3 meeting rooms, and a banquet hall
  • Guest reviews say great things about the dining options, breakfast, and overall value
Room features
All 169 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes. Guest reviews highly rate the clean, comfortable rooms at the property.
More amenities include:
  • Bathrooms with hair dryers
  • Wardrobes/closets, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch LED TV

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 28 for adults and GBP 16 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Is The Parkgate Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at The Parkgate Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Parkgate Hotel?

Check-out is at 11:00 AM.

Where is The Parkgate Hotel located?

Located in Cardiff City Centre, this spa hotel is within a 10-minute walk of Principality Stadium, Cardiff Castle, and Utilita Arena Cardiff. Cardiff Bay and Cardiff University are also within 1 mi (2 km). Cardiff Central Station is 7 minutes by foot and Cardiff (CFW-Cardiff Train Station) is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Parkgate Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1383 out of 1784 reviews
Rating 8 - Good. 242 out of 1784 reviews
Rating 6 - Okay. 105 out of 1784 reviews
Rating 4 - Poor. 30 out of 1784 reviews
Rating 2 - Terrible. 24 out of 1784 reviews

Reviews

Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff. Close to many sites and good restaurants. Would definitely stay here next time.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and stay at The Parkgate, a historical building with modern updates. Pleasant staff managing check in and out, housekeeping and maintenance. Great location for train travel, shopping and restaurants.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and looks like it’s just been decorated. Comfy bed, large shower and bathroom area
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. We booked it to use the hot tub while we were there. We were disappointed to learn that there was a steep charge to enter and you had to make a reservation which gave you an hour. Overall, the hotel was in an excellent location but without parking. The luggage drop off is also tricky. The breakfast buffet was huge.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely love the place .. from decor, reception, the staff are lovely very friendly and welcoming 5 star plus.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and professional. Dinner was delicious and the beds are very comfortable. Plan to stay on my next trip to Cardiff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Clean room, friendly and efficient staff members. Great location of hotel and good amenities within.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean room, breakfast great, spa great
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Lindsey

Liked: Cleanliness, staff & service
Hotel was lovely as were the staff and restaurant - check in and out times are pretty tight considering the price per night
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel friendly staff great location amazing
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Great decor and high quality hard and soft furnishings. Good sound proofing, great bar and restaurant. Very good hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Luxury five star rooms and service great place to stay!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities
spacious room and very comfortable bed. Big shower. Great breakfast
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities
Very friends check in staff. Room was clean and comfortable. Great location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and lovely staff!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, well ran with brilliant friendly, helpful staff.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice and clean, staff were all friendly
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Large room, great location!
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Nick

Staff were courteous and the hotel was very nice and
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Hannah

Friendly and professional staff, comfortable and spotlessly clean room.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, good service and lovely surroundings
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was of high quality , staff friendly and helpful
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent , food in the restaurant superb especially the evening meal. We were served by Massimiliano who was friendly and attentive k, professional without being over the top or stuffy and pretentious - his style suited us perfectly and made for a very enjoyable evening. With no parking very close by dropping luggage off in the rain was tricky. We if possible I would travel my train and with a little less luggage as a result of this. The spa is excellent albeit a little expensive and limited to 90 mins but it is quite small so this controls the numbers in there at anyone time to a comfortable amount and ensures a peaceful experience. Rooms facing the road can be a little noisy with late night revellers on a Friday and Saturday but not too disruptive. Overall a very pleasant stay.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff. Hotel is spotless and bar cosy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mr R D

Liked: Cleanliness, staff & service, amenities
Very efficient polite staff at reception. Lovely clean room with great views.
Stayed 1 night in Dec 2025