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Mercure Cardiff

4.0 star property
Travelers can unwind in the peaceful garden setting or energize for a day of exploring Cardiff's historic landmarks just a short distance away

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Photo gallery for Mercure Cardiff

Property entrance - Mercure Cardiff (Cardiff)
Exterior - Mercure Cardiff (Cardiff)
A long dining table with chairs, lit table lamps, and a white tablecloth. - Mercure Cardiff (Cardiff)
Bar (on property) - Mercure Cardiff (Cardiff)
Classic Room, 1 Double Bed, Accessible | 20 bedrooms, premium bedding, memory foam beds, in-room safe - Mercure Cardiff (Cardiff)
Mercure Cardiff North Hotel offers a quiet retreat in central Cardiff with a garden and The Bay Restaurant. Guests can use the 24-hour gym, in-room WiFi, rent bikes, and store luggage. The staff is consistently praised for their helpfulness.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Double Room, 1 Double Bed

20 bedrooms, premium bedding, memory foam beds, in-room safe

Classic Double Room, 1 Double Bed

8.4 out of 10
Very good
(100 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | 20 bedrooms, premium bedding, memory foam beds, in-room safe

Classic Room, 2 Twin Beds

8.8 out of 10
Excellent
(15 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | 20 bedrooms, premium bedding, memory foam beds, in-room safe

Privilege, Room, 1 King Bed

8.4 out of 10
Very good
(10 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Double Bed, Accessible

Classic Room, 1 Double Bed, Accessible | 20 bedrooms, premium bedding, memory foam beds, in-room safe

Classic Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Llanedeyrn, a neighborhood in Cardiff, Mercure Cardiff is in a shopping district and near a boardwalk/promenade. National Museum Cardiff and Wales Millennium Centre are cultural highlights, and some of the area's notable landmarks include Cardiff Castle and Castell Coch. Looking to enjoy an event or a game? See what's going on at Utilita Arena Cardiff or Principality Stadium. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails and horse riding in the area. Visit our Cardiff travel guide
Map
Circle Way East, Cardiff, Wales, CF23 9XF

What's nearby

  • Roath Park
    Roath Park
    4 min drive - 1.9 miles
  • Principality Stadium
    Principality Stadium
    10 min drive - 4.0 miles
  • Big Wheel, Pier head building and ferris building located in Mermaid Quay of Cardiff Bay - Cardiff, Wales, United Kingdom at Night
    Cardiff Bay
    11 min drive - 5.5 miles
  • Pentwyn Leisure Centre
    5 min drive - 1.3 miles
  • St Martin's Church
    6 min drive - 1.9 miles

Getting around

  • Heath High Level Station
    5 min drive
  • Cardiff International Airport (CWL)
    38 min drive

Restaurants

  • McDonald's
    2 min drive
  • Mitch's Kitchen
    1 min drive
  • Greggs
    2 min drive
  • Spice Island
    3 min drive
  • Costa Coffee
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (GBP 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 12.50 to 14.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Bay Restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1971
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12.50 to 14.50 per person
  • Uncovered self parking fee: GBP 10.00 per night
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Frequently asked questions

Is Mercure Cardiff pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for GBP 10.00 per night.

What time is check-in at Mercure Cardiff?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Cardiff?

Check-out is at noon.

Where is Mercure Cardiff located?

Located in Llanedeyrn, this hotel is 2.6 mi (4.2 km) from National Museum Cardiff and 2.9 mi (4.6 km) from Cardiff Castle. Utilita Arena Cardiff and Principality Stadium are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Cardiff Reviews

8.2

Very Good

8.6

Cleanliness

7.8

Amenities

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 452 out of 1004 reviews
Rating 8 - Good. 295 out of 1004 reviews
Rating 6 - Okay. 143 out of 1004 reviews
Rating 4 - Poor. 66 out of 1004 reviews
Rating 2 - Terrible. 48 out of 1004 reviews

Reviews

Verified

6/10 Okay

Himanshu

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Positive: Onsite Parking, Spacious rooms, decent breakfast (Savita and team were very helpful), staff was polite and helpful Negative: Dated property, malfunctioning lift, lack of onsite cleaner (as I was informed by the reception when I mentioned after check-in that the bin was full of rubbish)
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delighted with all aspects especially staff comms and assistance.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
Room was very comfortable. Great to be able to check-in early and departure being 12 noon. Towels were changed daily which was lovely.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Simon

Liked: Staff & service, amenities
Lovely stay ,front of house staff very pleasant, waited in main reception area which was very nice and cosy , room very spacious and clean , all you can eat breakfast was super
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Liam

Liked: Cleanliness
Disliked: Staff & service, amenities
Room - nice and big and clean. Staff - ignorant and incompetent, food (after a 40 minute wait) awful, beer - (when you get served) overpriced. Local food delivery service - very good.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room, friendly staff
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sandra

Liked: Property conditions & facilities, room comfort

Lovely 1 night stay

Perfectly located for us, good facilities, comfortable and friendly staff
Stayed 1 night in Aug 2025
Verified

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness
The star rating for this hotel was 4 stars - so we expected quite a high standard. We were disappointed when we didn’t find that to be the case. We wanted a double bedded room but were given a twin bedded room. There was no wardrobe for clothes - just a rail. On the way to the room, something looking like crisps had been spilled on the carpet. It was still like that hours later. We had breakfast during our stay. We were told that breakfast started at 7am. On the first day, we arrived at just after 7am to find the dining room was already nearly full. The orange juice had already run out! The cooked breakfast was good with a good standard choice at the buffet. On our last evening we were unable to park in the disabled / blue card bays. My wife is a Blu card holder because she is registered with serious sight impairment. Not all cars in the blue card bats were displaying a blue card. So, for us, not the best of stays. We were expecting better.
Stayed 2 nights in May 2026
Verified

8/10 Good

Claire

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful and the room was comfortable and clean. I would have liked more pillows is my only criticism. We only stayed one night and we didn't eat but from our short stay I would recommend the Mercure.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff helpful
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Misty

Disliked: Cleanliness, staff & service, amenities
Moldy areas of window frame and the place smells musty as soon as you walk in. My son was having coughing fits. Staff was mediocre (I get that English people aren't as warm and fuzzy as other people, but...I didn't feel like anyone was happy we were spending money there). Great price, though, and beds are 8/10 comfy.
Visible black mold on window frame
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great to get around easily located my room friendly staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great service warm clean room excellent food very enjoyable stay
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior, lovely rooms and a great selection at breakfast.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Vincent

Liked: Staff & service
Late Check in wasn't any issues. Room was okay ensuite can do with a refurb n upgrading. Breakfast was good.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

angharad

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at the bar!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic comfy bed excellent food staff were very helpful
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, comfortable hotel, with excellent facilities.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and comfortable and very convenient location for our needs.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service
Good breakfast very good room
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The room was cold and unheated upon arrival and it took a long time for the heater, (which had no instructions) to take the chill off. Outside temp was about 5 degrees. There was also only one pillow per person provided. We requested an additional heater and pillows for the second night. Other guests had the same issues. Nonetheless, staff were very helpful and courteous, breakfast options were good and beds were comfy.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Marcel

Liked: Staff & service, property conditions & facilities
Good hotel in great location. The staff was very friendly and helpful.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a business stay. Room was well appointed and clean. Better lighting to work by would be useful. I didn’t have breakfast.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay comfortable and clean room 10/10 recommended
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and polite helpful staff. Nice room comfortable stay
Stayed 1 night in Nov 2024