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Park Plaza Cardiff

Property class: 4

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Photo gallery for Park Plaza Cardiff

A modern indoor swimming pool with clear glass walls, allowing natural light to illuminate the space. - Park Plaza Cardiff (Cardiff)
A lobby with a Christmas tree, seating areas, and decorative lights. - Park Plaza Cardiff (Cardiff)
A modern indoor swimming pool with clear glass walls, a tiled floor, and a bench along the side. - Park Plaza Cardiff (Cardiff)
A bar area with a polished reflective surface, a bartender preparing a drink, and a variety of bottles in the background. - Park Plaza Cardiff (Cardiff)
A spacious lobby with multiple seating areas, a fireplace, and modern lighting fixtures. - Park Plaza Cardiff (Cardiff)
Near Cardiff Castle and Principality Stadium, Park Plaza Cardiff provides a terrace, dry cleaning/laundry services, and a fireplace in the lobby. Indulge in aromatherapy, a hot stone massage, and a body wrap at the onsite spa. The on-site local cuisine restaurant, Laguna Kitchen and Bar, offers breakfast, lunch, dinner, light fare, and al fresco dining. Fitness classes are offered at the health club; the property also has a bar, conference space, and a steam room. Guests can connect to free WiFi in public areas.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 King Bed (Tree Line View)

A modern bathroom with a glass-enclosed shower, a large mirror, and a dark-toned vanity.

Superior Room, 1 King Bed (Tree Line View)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A hotel room with a bed, desk, chair, and a sofa.

Executive Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

A hotel room with a large bed, two bedside lamps, and a framed artwork above the bed.

Superior Room

9.2 out of 10
Wonderful
(126 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Tree Line View)

A hotel room with a large window, a chair, and a lamp.

Superior Room, 1 King Bed (Tree Line View)

9.2 out of 10
Wonderful
(35 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a sofa, a nightstand with a lamp, and a framed picture on the wall.

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Cardiff City Centre, a neighborhood in Cardiff, Park Plaza Cardiff is near a train station. Cardiff Castle and New Theatre are local landmarks, and travelers looking to shop may want to visit Queen Arcade and Capitol Shopping Centre. The Gate Arts and Community Centre and Parc All Weather Play are also worth visiting. Guests love the hotel's central location. Visit our Cardiff travel guide
Map
Grey friars Road, Cardiff, Wales, CF10 3 AL

What's nearby

  • A historic stone castle with a flag, surrounded by grassy hills and trees.
    Cardiff Castle
    4 min walk - 0.3 miles
  • A historic castle with multiple towers and a spire, surrounded by lush greenery.
    Bute Park
    5 min walk - 0.3 miles
  • An aerial view of a stadium surrounded by parking lots and roads.
    Utilita Arena Cardiff
    12 min walk - 0.7 miles
  • New Theatre
    1 min walk - 0.1 miles
  • St. David's
    6 min walk - 0.4 miles

Getting around

  • Cardiff Queen Street Station
    6 min walk
  • Cardiff International Airport (CWL)
    39 min drive

Restaurants

  • McDonald's
    6 min walk
  • Executive Lounge Hilton
    4 min walk
  • Burger King
    3 min walk
  • Greggs
    5 min walk
  • Falafel Corner
    3 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Laguna Kitchen and Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

This property has received its official star rating from Visit Wales.

Frequently asked questions

Does Park Plaza Cardiff have a pool?

Yes, this property has an indoor pool.

Is Park Plaza Cardiff pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Park Plaza Cardiff?

Check-in begins at 3:00 PM.

What time is check-out at Park Plaza Cardiff?

Check-out is at noon.

Where is Park Plaza Cardiff located?

Located in Cardiff City Centre, this spa hotel is within a 10-minute walk of New Theatre and Cardiff Castle. Principality Stadium and Cardiff Bay are also within 1 mi (2 km). Cardiff Queen Street Station is 6 minutes by foot and Cathays Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Park Plaza Cardiff Reviews

8.8

Excellent

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 614 out of 1008 reviews
Rating 8 - Good. 235 out of 1008 reviews
Rating 6 - Okay. 97 out of 1008 reviews
Rating 4 - Poor. 37 out of 1008 reviews
Rating 2 - Terrible. 25 out of 1008 reviews

Reviews

Verified review

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel,great location and very friendly staff
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and a lovely spacious room.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is was excellent. Reception manager and supervisor were kind, polite and accommodating. Restaurant food was great. You can’t miss by booking here.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay from start to finish. No faults whatsoever. Staff are extremely polite and helpful. Would definitely return
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very central to shops and castle and eateries.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the spacious rooms. Free bottle of water was a nice gesture. The rooms are nice and quiet - beds and pillows very comfortable. Bathrooms could possibly benefit from some updates - looking a little tired. Breakfast was good value for money - plenty of choice and nice food. Bar area is lovely - great wine list! All the staff we encountered during our stay were friendly and super helpful. Highly recommend a stay here
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Harvey

Liked: Cleanliness, amenities, property conditions & facilities
Decent room, included access to the pool was really nice,
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay and all the staff were so helpful. The location was perfect and the room was clean and comfortable. Breakfast was also very good.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Standards very high. Excellent location for Cardiff city centre, Principality Stadium and Cardiff Castle
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good central location close to the castle and various bars and restaurants as well as the main shopping precinct. All the staff we spoke to were very polite and helpful. The pool, steam room and jucuzzi were a good size and very clean. The hotel bar and associated external terrace was a nice place to relax and the bar prices were quite reasonable for a city centre hotel. We did not eat dinner at the hotel but the breakfast was a good standard. There is no parking at the hotel but there are several multi-storey car parks near by ranging in price from £26-£35 for 24hrs at the time of our visit.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities
Once again lovely stay staff amazing great location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are visiting Cardiff I highly recommend staying at the Park Plaza in Cardiff. Efficient and smooth check-in. Spacious comfortable rooms, with beds that are so comfortable, sleep is no problem at all! Peaceful too. Great choice at breakfast, with a check-out time of midday that allows you to go for a swim in the fabulous pool, enjoy the jacuzzi and the steam room. The perfect start to any day. Great location, right by Cardiff Castle & everything Cardiff has to offer. Don't forget your swimmers!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern clean hotel and helpful staff. there was nothing to fault the trip.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel with nice rooms , very large comfy bed and great shower . Pool very good
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome reception was excellent, room was good massive bed. Breakfast was of plenty of choice to eat.
Stayed 1 night in May 2026
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location with good pool and friendly staff
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Daanyaal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service from staff overall. Only comment was slow to respond to calls in morning. Spa/massage excellent.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa area was one of the cleanest I’ve used in a hotel for a long time, which was a real highlight. Breakfast was tasty, and the staff were generally very friendly and welcoming. A couple of things did let the stay down, though. Our room wasn’t ready by the 3pm check-in time, and unfortunately the parking discount is no longer available. I also found one particular lady on the front desk to be quite sharp in her manner, which could have been handled a little more warmly. Overall, there were some lovely aspects to the stay, but a few areas that could be improved.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Bathroom was well designed with (very rare for the UK) a powerful shower. The bedroom was a little stuffy as we were unable to open any windows, the ac was fine. Breakfast was fine, not sure why more seasonal fruit is not available but that still seems to be the norm nowadays. Swimming pool was a plus. Overall a very good hotel.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and well maintained. The staff were very helpful and breakfast was lovely and well organised. Thank you!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Kayleigh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’ve been staying at this hotel since 2010, and it’s always been our go‑to place when visiting Cardiff. We’ve loved it for so long that even our now 11 year old looks forward to staying here. The staff are consistently helpful, the location is ideal, and the facilities have always contributed to a really enjoyable stay. However, this is the first visit where I’ve felt the hotel is overdue for a refurbishment. The rooms and bathrooms are showing their age, and the spa facilities in particular need attention. The changing rooms look very tired, and the rainfall shower experience is barely functioning. One additional point, although not the hotel’s fault, is the walk from the city centre. The area now has a large number of homeless individuals, and while I understand the complexity of the issue, it did make the walk back feel uncomfortable when I was alone with my son in the late evening.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Donatas

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and facilities
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay , staff very happy to help, extremely knowledgeable and very polite and professional
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay staff excellent good and clean room with excellent restaurant
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really accommodating for a last minute booking including providing interconnected rooms. I actually requested rooms on the same floor but the interconnected was offered and was perfect!
Stayed 1 night in Mar 2026