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Novotel Cardiff Centre

Property class: 4

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Photo gallery for Novotel Cardiff Centre

A swimming pool with lounge chairs and potted plants, surrounded by large windows. - Novotel Cardiff Centre (Cardiff)
Exterior - Novotel Cardiff Centre (Cardiff)
A modern interior with glass walls, a staircase, and a seating area with tables and chairs. - Novotel Cardiff Centre (Cardiff)
A spacious indoor area with a high ceiling and large windows, featuring a bar area with stools and tables, and a seating area with cushioned chairs. - Novotel Cardiff Centre (Cardiff)
A modern interior with exposed brick, metal railings, and industrial-style lighting fixtures. - Novotel Cardiff Centre (Cardiff)
Close to Utilita Arena Cardiff and Principality Stadium, Novotel Cardiff Centre provides a coffee shop/cafe, a garden, and dry cleaning/laundry services. Treat yourself to some rest and relaxation at Novotel, the onsite spa. The on-site restaurant, Elements, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a health club.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a TV, and a window.

Executive Room, 1 Queen Bed with Sofa bed

7.0 out of 10
Good
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

A hotel room with a large bed, a desk with a chair, a small round table, and a TV displaying "NOVOTEL".

Superior Room, 1 Queen Bed

8.0 out of 10
Very good
(18 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Balcony

Room

Junior Suite, 1 Queen Bed with Sofa bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed, Balcony

A modern hotel with a flat roof, a visible Novotel sign, and traditional brick buildings in the background.

Junior Suite, 1 Queen Bed, Balcony

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Double Bed with Sofa bed, Balcony

A balcony with a table set with fruit and a bottle of Brut champagne, overlooking a cityscape.

Suite, 1 Double Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, desk, chair, TV, and a Novotel sign.

Standard Room, 1 Queen Bed with Sofa bed

8.2 out of 10
Very good
(66 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Located in Cardiff City Centre, a neighborhood in Cardiff, Novotel Cardiff Centre is near a train station. Cardiff Castle and Cardiff Metropolitan Cathedral of St David are local landmarks, and travelers looking to shop may want to visit St. David's and Capitol Shopping Centre. Looking to enjoy an event or a game? See what's going on at Utilita Arena Cardiff or Principality Stadium. Spend some time exploring the area's activities, including golfing. Visit our Cardiff travel guide
Map
Schooner Way, Atlantic Wharf, Cardiff Bay, Cardiff, Wales, CF10 4RT

What's nearby

  • A waterfront cityscape at dusk with a prominent Ferris wheel, a clock tower, and a calm harbor reflecting the sunset.
    Cardiff Bay
    1 min walk - 0.1 miles
  • An aerial view of a stadium surrounded by parking lots and roads.
    Utilita Arena Cardiff
    9 min walk - 0.5 miles
  • A modern building with large letters spelling "HORIZONS" and "ALIVE".
    Wales Millennium Centre
    16 min walk - 0.9 miles
  • A historic stone castle with a tower, surrounded by a grassy hill and trees.
    Cardiff Castle
    17 min walk - 0.9 miles
  • St. David's
    14 min walk - 0.8 miles

Getting around

  • Cardiff Queen Street Station
    11 min walk
  • Cardiff International Airport (CWL)
    42 min drive

Restaurants

  • Knoops
    11 min walk
  • Nando's
    9 min walk
  • Shake Shack Cardiff
    9 min walk
  • PizzaExpress
    9 min walk
  • Costa Coffee
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured self parking on site (GBP 24 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Full-service spa
  • Health club
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Conference center (2,259 square feet of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Airport shuttle fee: GBP 30 per vehicle (one-way)
  • Secured self parking fee: GBP 24.00 per night
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property class

This property has received its official star rating from Visit Wales.

Frequently asked questions

Does Novotel Cardiff Centre have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Novotel Cardiff Centre pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15.00 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for GBP 24.00 per night.

What time is check-in at Novotel Cardiff Centre?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Cardiff Centre?

Check-out is at noon. Late check-out is available for GBP 10.00 (subject to availability).

Does Novotel Cardiff Centre provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 30 per vehicle applies.

Where is Novotel Cardiff Centre located?

Located in Cardiff City Centre, this spa hotel is within a 10-minute walk of Cardiff Bay and Utilita Arena Cardiff. Principality Stadium and Cardiff Castle are also within 1 mi (2 km). Cardiff Queen Street Station is 11 minutes by foot and Cardiff Central Station is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Cardiff Centre Reviews

8.0

Very Good

8.0

Cleanliness

8.2

Amenities

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 433 out of 1003 reviews
Rating 8 - Good. 273 out of 1003 reviews
Rating 6 - Okay. 168 out of 1003 reviews
Rating 4 - Poor. 83 out of 1003 reviews
Rating 2 - Terrible. 46 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room. Nice adjoining bar. Good facilities. Easy access to city centre. Free parking.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel, staff very friendly.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazon hotel, amazing location and amazing amenities
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.Clean room
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great breakfast. Comfy bed.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, lovely breakfast.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, modern, great staff and facilities. Breakfast was lovely, everywhere super clean. Decent gym and pool. The rooms were perfectly nice but the bathrooms could do with a bit of modernising (maybe a retile to walls and floors?). Also great little kids area. Would thoroughly recommend (especially compared to the price and standard of a well known hotel in the city centre that some family members were staying at...)
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids, friendly staff
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 5th time staying here, the new play area is just fantastic. As always the staff are so helpful, the gym/pool is great and it's generally a great place to stay with a young family.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm welcome, and a good location, close to the main railway station, but also close to the Harbour. The breakfast was good, the staff on the front desk and in the restaurant were incredibly helpful and the leisure facilities were all working well. Last but not least, the soft play area is a great amenity for families with toddlers. Definitely recommend. Thank you.
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Breakfast was good, lots on offer for my coeliac son, and the man working in the bar and on breakfast was lovely and helpful with a lovely big smile. The room was ok but carpets are in need of updating and the bathroom door didn't shut at all. Was ok for me as was there with my children but would've been a real issue otherwise.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Kids loved the pool
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were put into an accessible room, which was not required. no sockets by the bed, only at the opposite end of the room. Other than that, it was lovely, with great facilities.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good room with aircon. Some of the staff were really helpful. Good breakfast. The cleaner were really great!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located and very nice. We had a lovely time. The staff were super helpful and very friendly.
Stayed 13 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The family room was good, although the sofa bed is a little narrow for two teenagers. We had two nights in another budget chain prior to arriving at the Novotel, where they provide two single fold-up beds which we found to be a much better arrangement amd more comfortable for the children. The room was clean. The pool, jacuzzi, steam room and sauna are excellent and were very welcome. The food in the restaurant was good, only the service being a little slow let it down. We thought the hotel parking at £24 for the day was expensive, until looking at the local multi-story alternatives that were £31 a day?! There are a few spaces on the road outside that are free between 18:00-08:00 that you can take advantage of. We would definitely stay there again.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a bit 15 to 20 minutes walk tk city Center and the Cardiff Bay. But locations was quiet and clean. Staff was great except the one bartender named Sayad. Very grumpy and rude to customers.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great full English breakfast, very friendly and helpful staff. Had parking on site and right in the centre of the city centre. Amenities were great with pool and even a small play area for kids with slid. Would highly recommend.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Nice hotel, lovely friendly staff. Room size was good and beds were comfortable. The spa was lovely, clean and not busy. My only comment was that the room was quite warm and the climate system just didn't manage to cool it down.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at novatel cardiff bay. Staff were friendly, hotel was clean, amenities were fab, and the breakfast amazing! We will definitely be staying again soon, and highly recommended.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel for 4nights with the family, the spa and swimming was very good for the children. I would say the rooms weren't 100% clean, we wouldn't get fresh mugs everyday te same mugs would be wiped down and placed back. They were cleaned in the bathroom sinks, my childrens toilet door handle broke then she got stuck in the toilet. I complained to reception and they said they would send maintenance, nobody came 😒, overall we weren't happy with the hotel but the kids loved spa and swimming.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great room, location and facilities.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality hotel w great fitness facility and sauna/steam/pool.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, close to the arena
Stayed 1 night in Apr 2026