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Citrus Hotel Cardiff by Compass Hospitality

3.0 star property
Hotel with a 24-hour front desk, steps from Cardiff International Arena

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Photo gallery for Citrus Hotel Cardiff by Compass Hospitality

Interior entrance
Exterior
View from property
Triple Room | Hypo-allergenic bedding, blackout drapes, soundproofing
Cleanliness standards

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Twin Room

Standard Twin Room | Hypo-allergenic bedding, blackout drapes, soundproofing

Standard Twin Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, blackout drapes, soundproofing

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, blackout drapes, soundproofing

Standard Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for (Top Floors) Deluxe King room with view

Hypo-allergenic bedding, blackout drapes, soundproofing

(Top Floors) Deluxe King room with view

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for (Top Floors) Deluxe Twin room with view

Hypo-allergenic bedding, blackout drapes, soundproofing

(Top Floors) Deluxe Twin room with view

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, blackout drapes, soundproofing

Triple Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 24 sq m
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Map
Bute Terrace, Cardiff, Wales, CF10 2FE

What's nearby

  • Cardiff International Arena - 1 min walk - 0.0 miles
  • St. David's - 8 min walk - 0.4 miles
  • Cardiff Castle - 11 min walk - 0.6 miles
  • Bute Park - 12 min walk - 0.7 miles
  • Principality Stadium - 1 min drive - 0.5 miles

Getting around

  • Cardiff Queen Street Station - 6 min walk
  • Cardiff International Airport (CWL) - 32 min drive

Restaurants

  • ‪Bru Coffee & Gelato - ‬2 min walk
  • ‪YO! Sushi - ‬3 min walk
  • ‪The Place to Eat in John Lewis - ‬3 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Nando's - ‬4 min walk

About this property

Citrus Hotel Cardiff by Compass Hospitality

Hotel near Cardiff International Arena
Located close to Cardiff Metropolitan Cathedral of St David and Cardiff Tourist Information Centre, Citrus Hotel Cardiff by Compass Hospitality has plenty to offer. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), self parking (surcharge), and coffee/tea in the lobby
  • Laundry services, a vending machine, and smoke-free premises
  • Luggage storage, an elevator, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 81 rooms have comforts such as free WiFi and sound-insulated walls. Guest reviews give good marks for the clean rooms at the property.
More conveniences in all rooms include:
  • Heating and portable fans
  • Bathrooms with tubs or showers and free toiletries
  • Electric kettles, housekeeping, and phones

Languages

English, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 12 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 8.95 for adults and GBP 5 for children
  • Coffee and tea in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from October 1 2024 to December 31 2025 (dates subject to change).
This property will be closed from November 27 2023 to October 1 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 8.95 for adults and GBP 5 for children
  • Self parking fee: GBP 12.00 per night
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Big Sleep Cardiff
Citrus Hotel Cardiff Compass Hospitality
Big Sleep Hotel Cardiff
Big Cardiff Hotel Sleep
The Big Sleep Hotel Cardiff, Wales
Big Hotel Sleep
Citrus Cardiff Compass Hospitality
Big Sleep Cardiff Compass Hospitality
The Big Sleep Hotel Cardiff By Compass Hospitality Wales
Big Sleep Hotel Cardiff Compass Hospitality
Big Sleep Compass Hospitality
Citrus Hotel Cardiff by Compass Hospitality Hotel
Citrus Hotel Cardiff by Compass Hospitality Cardiff
Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff

Frequently asked questions

Is Citrus Hotel Cardiff by Compass Hospitality pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 20 per pet, per stay. Service animals are exempt from fees.

How much is parking at Citrus Hotel Cardiff by Compass Hospitality?

Self parking is available for GBP 12.00 per night. Limited spots are available.

What time is check-in at Citrus Hotel Cardiff by Compass Hospitality?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of GBP 10.00 (subject to availability).

What time is check-out at Citrus Hotel Cardiff by Compass Hospitality?

Check-out is at 11 AM. Late check-out is available for GBP 10.00 (subject to availability).

Where is Citrus Hotel Cardiff by Compass Hospitality located?

Located in Cardiff City Centre, this hotel is steps from Cardiff International Arena and Cardiff Metropolitan Cathedral of St David. Capitol Shopping Centre and Cardiff Tourist Information Centre are also within 10 minutes. Cardiff Queen Street Station is 6 minutes by foot and Cardiff Central Station is 8 minutes.

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Citrus Hotel Cardiff by Compass Hospitality Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 180 out of 574 reviews
Rating 8 - Good. 225 out of 574 reviews
Rating 6 - Okay. 82 out of 574 reviews
Rating 4 - Poor. 46 out of 574 reviews
Rating 2 - Terrible. 41 out of 574 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10

Friendly staff , convenient for location & lovely breakfast
Stayed 1 night in Jun 2022

10/10

First time staying at this property, spacious room ,clean , staff were amazing ,nothing was too much for them, breakfast was also good and plenty of choice.
Stayed 3 nights in Jul 2023

8/10

Hotel staff where very nice and helpful. Room was OK and location ideal for us. I will stay there again
Stayed 2 nights in Oct 2023

8/10

Hotel was right next to the arena so that was great!
Stayed 1 night in Oct 2022

10/10

The property was very central everything within walking distance, staff very friendly immaculate room happily stay again
Stayed 3 nights in Mar 2023

8/10

Good spot walking distance into city mall.
Stayed 1 night in Jun 2023

8/10

Citrus is easy to find & is a great hotel with far more potential. The rooms are a good size with decent en-suite bathrooms & the beds are exceptionally comfortable.
Stayed 2 nights in Mar 2023

8/10

Bed was super comfy...great location for central Cardiff...was on a solo trip but felt safe.
Stayed 1 night in Sep 2023

10/10

The hotel is clean, the staff is fantastic. Don't expect it to be fanzy, it's very simple but the price is very good.
Stayed 1 night in Apr 2023

10/10

Lovely hotel. Very central and breakfast was yummy. Perfect for a girls trip away. We drive due to rail stiles but it is also a close walk from the train station.
Stayed 1 night in Nov 2022

10/10

Lovely property and good location if you’re looking to shop or just enjoy cardiff in general. Really pleased and easy check in and out. Highly recommended
Stayed 1 night in Oct 2023

8/10

Friendly staff at reception and a big, clean room. Thank you!
Stayed 1 night in Nov 2023

10/10

Really helpful & friendly staff. Very good value.
Stayed 1 night in Jul 2022

10/10

It was good for a night out in Cardiff
Stayed 1 night in Oct 2023

6/10

We stay here quite often, car park onsite which is good value. Central location. Room lovely and spacious. Bed and pillows were a little hard but always bring my own pillow! Will definitely stay again.
Stayed 1 night in Nov 2023

10/10

Had a great stay but there was a lot of noise
Stayed 2 nights in Oct 2023

10/10

This is a modern hotel, but I had a rate that was comparable to a hostel.
Stayed 2 nights in Sep 2023

8/10

The staff were friendly and helpful. The room was spacious and clean. The bathroom was clean. Would recommend to people.
Stayed 4 nights in Aug 2023

4/10

Very basic hotel. Breakfast awful: avoid.
Stayed 1 night in Oct 2022

10/10

Cheap and cheerful
Stayed 1 night in Oct 2023

8/10

Good room could do with more cleaning

8/10

Within walking distance of all that l wanted to see in Cardiff. Parts of the hotel seemed to be under renovation such as the general lounge area which would be good. Good breakfast option in hotel. Provided two fans and free water during my stay because of the heat to make things more comfortable.
Stayed 5 nights in Jul 2023

8/10

Although furnitures inside the room is a bit old and quite a lot of tear and wear, the cleaniness is fine. Staff are nice with courteous service.
Prime location, close to Cardiff Central Station, Cineworld and St. David’s Shopping Center
Stayed 1 night in Aug 2022

8/10

We have been recently stayed in the hotel and checked in by member of staff Andrea who has excellent customer service, who has knowledge of needs and requirement of the guest. Who she go above and beyond for us. Our stayed been great due to her service😊😊😊
Stayed 1 night in Oct 2023

10/10

Citrus is in a great location in Cardiff, close to attractions ,shopping and transport.Special requests such as extra pillows were quickly provided. Front desk helpful and friendly took care of us nicely.Thanks to David in particular
Stayed 3 nights in May 2023