Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

Citrus Hotel Cardiff by Compass Hospitality

3.0 star property
Hotel with a 24-hour front desk, steps from Utilita Arena Cardiff

Choose dates to view prices

Photo gallery for Citrus Hotel Cardiff by Compass Hospitality

Interior entrance
Triple Room | Hypo-allergenic bedding, blackout drapes, soundproofing
Exterior
Cleanliness standards
Hypo-allergenic bedding, blackout drapes, soundproofing
Citrus Hotel Cardiff by Compass Hospitality is centrally located. The staff's helpful attitude stands out. Guests enjoy in-room WiFi, complimentary coffee and tea in the lobby, and practical luggage storage that simplifies their city visit.

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet friendly
  • Parking available
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, blackout drapes, soundproofing

Standard Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Hypo-allergenic bedding, blackout drapes, soundproofing

Standard Twin Room

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, blackout drapes, soundproofing

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, blackout drapes, soundproofing

Triple Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for (Top Floors) Deluxe King room with view

Hypo-allergenic bedding, blackout drapes, soundproofing

(Top Floors) Deluxe King room with view

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for (Top Floors) Deluxe Twin room with view

Hypo-allergenic bedding, blackout drapes, soundproofing

(Top Floors) Deluxe Twin room with view

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

You may also like

Ad
Exterior

voco St David's Cardiff by IHG

Butetown
  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
9.0 out of 10, Wonderful, 1,031 reviews
voco St David's Cardiff by IHG

About the neighborhood

Map
Bute Terrace, Cardiff, Wales, CF10 2FE

What's nearby

  • Utilita Arena Cardiff - 1 min walk - 0.0 miles
  • St. David's - 6 min walk - 0.4 miles
  • Cardiff Castle - 11 min walk - 0.6 miles
  • Bute Park - 12 min walk - 0.7 miles
  • Principality Stadium - 1 min drive - 0.5 miles

Getting around

  • Cardiff Queen Street Station - 6 min walk
  • Cardiff International Airport (CWL) - 32 min drive

Restaurants

  • ‪Costa Coffee - ‬3 min walk
  • ‪Brü - ‬4 min walk
  • ‪TGI Fridays - ‬4 min walk
  • ‪Espresso Bar - John Lewis - ‬3 min walk
  • ‪The Place to Eat - ‬3 min walk

About this property

Citrus Hotel Cardiff by Compass Hospitality

Hotel near Utilita Arena Cardiff
Located close to Cardiff Metropolitan Cathedral of St David and St. David's, Citrus Hotel Cardiff by Compass Hospitality has plenty to offer. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), self parking (surcharge), and smoke-free premises
  • Laundry services, an elevator, and a 24-hour front desk
  • Luggage storage, a vending machine, and coffee/tea in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All 81 rooms have comforts such as free WiFi and sound-insulated walls. Guest reviews give good marks for the clean rooms at the property.
More conveniences in all rooms include:
  • Heating and portable fans
  • Bathrooms with tubs or showers and free toiletries
  • Electric kettles, housekeeping, and phones

Similar properties

Lobby

Radisson Blu Hotel Cardiff

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.4 out of 10, Very Good, 1,003 reviews
Radisson Blu Hotel Cardiff

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (GBP 12 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 8.95 for adults and GBP 5 for children
  • Coffee and tea in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 1960
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from October 1 2024 to December 31 2025 (dates subject to change).
This property will be closed from November 27 2023 to October 1 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 8.95 for adults and GBP 5 for children
  • Self parking fee: GBP 12.00 per night
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Big Sleep Cardiff
Citrus Hotel Cardiff Compass Hospitality
Big Sleep Hotel Cardiff
Big Cardiff Hotel Sleep
The Big Sleep Hotel Cardiff, Wales
Big Hotel Sleep
Citrus Cardiff Compass Hospitality
Big Sleep Cardiff Compass Hospitality
The Big Sleep Hotel Cardiff By Compass Hospitality Wales
Big Sleep Hotel Cardiff Compass Hospitality
Big Sleep Compass Hospitality
Citrus Hotel Cardiff by Compass Hospitality Hotel
Citrus Hotel Cardiff by Compass Hospitality Cardiff
Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff

Frequently asked questions

Is Citrus Hotel Cardiff by Compass Hospitality pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 20 per pet, per stay. Service animals are exempt from fees.

How much is parking at Citrus Hotel Cardiff by Compass Hospitality?

Self parking is available for GBP 12.00 per night. Limited spots are available.

What time is check-in at Citrus Hotel Cardiff by Compass Hospitality?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of GBP 10.00 (subject to availability).

What time is check-out at Citrus Hotel Cardiff by Compass Hospitality?

Check-out is at 11 AM. Late check-out is available for GBP 10.00 (subject to availability).

Where is Citrus Hotel Cardiff by Compass Hospitality located?

Located in Cardiff City Centre, this hotel is steps from Utilita Arena Cardiff and Cardiff Metropolitan Cathedral of St David. Capitol Shopping Centre and Cardiff Tourist Information Centre are also within 10 minutes. Cardiff Queen Street Station is 6 minutes by foot and Cardiff Central Station is 8 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Citrus Hotel Cardiff by Compass Hospitality Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 180 out of 574 reviews
Rating 8 - Good. 225 out of 574 reviews
Rating 6 - Okay. 82 out of 574 reviews
Rating 4 - Poor. 46 out of 574 reviews
Rating 2 - Terrible. 41 out of 574 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Tara

Liked: Staff & service
Disliked: Cleanliness
Hotel was right next to the arena so that was great!
Stayed 1 night in Oct 2022

8/10 Good

Euryn

Liked: Cleanliness, staff & service
Hotel staff where very nice and helpful. Room was OK and location ideal for us. I will stay there again
Stayed 2 nights in Oct 2023

8/10 Good

Gareth

Liked: Cleanliness, staff & service
Citrus is easy to find & is a great hotel with far more potential. The rooms are a good size with decent en-suite bathrooms & the beds are exceptionally comfortable.
Stayed 2 nights in Mar 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy Bed

Bed was super comfy...great location for central Cardiff...was on a solo trip but felt safe.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful & friendly staff. Very good value.
Stayed 1 night in Jul 2022

6/10 Okay

Karen

Liked: Cleanliness, staff & service
We stay here quite often, car park onsite which is good value. Central location. Room lovely and spacious. Bed and pillows were a little hard but always bring my own pillow! Will definitely stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
This is a modern hotel, but I had a rate that was comparable to a hostel.
Stayed 2 nights in Sep 2023

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The room was spacious and clean. The bathroom was clean. Would recommend to people.
Stayed 4 nights in Aug 2023

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and cheerful
Stayed 1 night in Oct 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service
Simple. Clean. Staff very helpful and friendly
Stayed 1 night in Jul 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citrus is in a great location in Cardiff, close to attractions ,shopping and transport.Special requests such as extra pillows were quickly provided. Front desk helpful and friendly took care of us nicely.Thanks to David in particular
Stayed 3 nights in May 2023

8/10 Good

Charles

Liked: Amenities
Good room could do with more cleaning

8/10 Good

Shilu

We have been recently stayed in the hotel and checked in by member of staff Andrea who has excellent customer service, who has knowledge of needs and requirement of the guest. Who she go above and beyond for us. Our stayed been great due to her service😊😊😊
Stayed 1 night in Oct 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms with large en-suite bath & shower. Climate control could be improved & the windows on the tower could do with being cleaned throughout or replaced.
Stayed 3 nights in May 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities
Get what you pay for being one of the cheapest at location
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

24/09 review

Hotel staff were friendly and explained the arrangements on checking on in. Room was spacious for 3 individuals. Our only compliant was that the mattress as lumpy
Stayed 2 nights in Sep 2022

10/10 Excellent

Craig

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveler

Liked: Staff & service
The carpet is very dirty. Toilet is neat and tidy. Room is big. Limited parking spaces so do arrive earlier if you need one. The price aren't cheap but given the higher price in other better hotel, this option is not bad...
Stayed 1 night in Jul 2023

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Budget hotel but clean and convenient location

This is a budget hotel in the city centre and we stayed for one night. The room and bedding were clean. We were told to keep the curtains closed to keep the room cool and the window had a film over it and there was a fan. We parked in their car park which was handy. The reception staff were very friendly and helpful. My only negative was the one pillow which was quite solid foam.
Stayed 1 night in Jun 2023

8/10 Good

Larry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great start being able to park on site , easy access to city centre . Room felt dirty and unloved, massive gap under door which meant hallway light invaded the room , no service to room carried out during our stay had to go to reception to ask for basics...i e toilet roll , coffee etc which reception staff seemed embarrassed but aided with our needs .
Stayed 2 nights in Oct 2023

4/10 Poor

Fern

Disliked: Amenities
So unclean it was awful
Stayed 1 night in Oct 2023

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very dirty and outdated. Prior to the booking, it is not made clear that there are limited parking spots available and that it is more money. We were told we can park around the corner at a public lot. I would not stay here again to recommend it.
Stayed 1 night in Jun 2022

4/10 Poor

Poppy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mould in the shower. Graffiti mark on the wall in the room. some buttons on the tv remote not working and windows so thin you can hear every noise outside. Very expensive for the quality of the property, looked more like a hostel than a hotel.

6/10 Okay

Richard

Liked: Staff & service, property conditions & facilities, room comfort

Citrus hotel.

I was initially confused by my booking through no fault of the hotel. Other than that i had a relatively pleasant stay and was comfortable. The breakfast was good too. The place was easy to find and was in a good prime place for places to eat and drink. I suppose its biggest selling point is that its across the road to motorpoint arena. For music lovers thats a real plus. One negative to me was the aircon was down on a very hot day but these things happen. We recieved two fans for our room and were allowed cold bottles of water by the reception. So they made sure they had alternatives. Will stay again.
Stayed 1 night in Jun 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed is an understatement

The decor is dated, the walls are paper thin the doors don’t fit the frame so hallway lighting fills the room, the car keys are crap, the windows are peeling ….and I was awoken but drunken people singing and bouncing off the walls all night, value for money is shocking
Stayed 1 night in Aug 2023

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.