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Best Western Pontypool Metro Hotel

3.0 star property

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Photo gallery for Best Western Pontypool Metro Hotel

A breakfast table with plates of toast, eggs, beans, and bacon, along with condiments and a coffee cup. - Best Western Pontypool Metro Hotel (Pontypool)
A hotel room with two beds, a bedside table with a lamp, a bottle, and a glass. - Best Western Pontypool Metro Hotel (Pontypool)
A bar counter with various bottles of alcohol, a glass, and a decorative item. - Best Western Pontypool Metro Hotel (Pontypool)
A spacious lobby with a large window offering a view of the outdoors, a reception desk, and seating arrangements. - Best Western Pontypool Metro Hotel (Pontypool)
A Best Western hotel with outdoor seating and a 'Welcome' sign. - Best Western Pontypool Metro Hotel (Pontypool)
Take advantage of a coffee shop/cafe, a garden, and dry cleaning/laundry services at Best Western Pontypool Metro Hotel. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a bed, a nightstand, a lamp, and a chair.

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(58 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Room, 1 Double Bed, Non Smoking

A hotel room with a wooden desk, a chair, a lamp, a phone, a laptop, a mug, and a mirror.

Family Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

A hotel room desk with a laptop, a phone, and a magazine.

Standard Room, 2 Twin Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room

Bathroom | Eco-friendly toiletries, hair dryer, towels

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for 2 Single Beds, Non-Smoking, Disabled Adapted Room

Desk, laptop workspace, iron/ironing board (on request), WiFi (free)

2 Single Beds, Non-Smoking, Disabled Adapted Room

  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Pontypool, Best Western Pontypool Metro Hotel is in the city center. Bowlplex Cwmbran and Aber Rocks Climbing Centre are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Llantarnam Grange Arts Centre and Caerleon Arts Centre. Looking to enjoy an event or a game while in town? See what's happening at Rodney Parade or Newport Stadium. Visit our Pontypool travel guide
Map
Lower Mill Field, Pontypool, Wales, NP4 0XB

What's nearby

  • A wrought iron gate with intricate designs, a bench, and a paved walkway in a park.
    Pontypool Park
    12 min walk - 0.7 miles
  • A waterfall cascading into a calm pool surrounded by lush greenery and rocky cliffs.
    Brecon Beacons National Park
    16 min drive - 13.8 miles
  • A waterfront cityscape at dusk with a prominent Ferris wheel, a clock tower, and a calm harbor reflecting the sunset.
    Cardiff Bay
    40 min drive - 24.1 miles
  • A modern stadium with a unique architectural design, a river in the foreground, and a bridge connecting to another area.
    Principality Stadium
    42 min drive - 24.5 miles
  • Shell Grotto
    7 min drive - 1.1 miles

Getting around

  • Pontypool & New Inn Station
    12 min walk
  • Cardiff International Airport (CWL)
    55 min drive

Restaurants

  • McDonald's
    1 min walk
  • Shaheen Tandoori
    3 min drive
  • Ashbridge Inn Table Table
    3 min drive
  • KFC
    1 min walk
  • Little Crown Inn
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend self-serve breakfast available 7:00 AM to 10:00 AM for a fee: GBP 11 for adults and GBP 5.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 0.01 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for self-serve breakfast: approximately GBP 11.00 for adults and GBP 5.50 for children
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

Property class

This property has received its official star rating from Visit Wales.

Frequently asked questions

Is Best Western Pontypool Metro Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Pontypool Metro Hotel?

Check-in start time: 2:00 PM; Check-in end time: 7:00 AM. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Pontypool Metro Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 10.00 (subject to availability).

Where is Best Western Pontypool Metro Hotel located?

Located in Pontymoile, this hotel is within 1 mi (2 km) of Pontypool Park and Shell Grotto. Grosmont Castle and G-Force Karting are also within 3 mi (5 km). Pontypool & New Inn Station is 12 minutes by foot.

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Reviews

Best Western Pontypool Metro Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.0

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 514 out of 1006 reviews
Rating 8 - Good. 346 out of 1006 reviews
Rating 6 - Okay. 79 out of 1006 reviews
Rating 4 - Poor. 34 out of 1006 reviews
Rating 2 - Terrible. 33 out of 1006 reviews

Reviews

Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we wanted to go. Clean and tidy. Very helpful staff. Ok parking
Stayed 1 night in Jul 2026
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean functional room, easy access from the motor way and clean parking. I'd stay again if I was in the area.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process, room clean & hotel quiet.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Lienite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure car park, clean rooms. Friendly stuff and lot of places to eat near by.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

LEE

Useful location, price not too bad, does the job.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything as expected , room clean facilities good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely stay, bed was so comfortable, room was spotless. Staff friendly and nice to have a bar, after 5 hours driving. Breakfast was lovely full English buffet and plenty of cereal, pastries, yogurt etc. would definitely stay again
Stayed 1 night in Feb 2026
Verified

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here many many times when working in the area and always find it clean and comfortable. Unfortunately on this occasion I was disappointed in room (207) as the window would not close and the room faces onto the busy main road which is very noisy. Also the TV was broken so had no choice but to listen to the boy racers and motorbikes outside instead. Just unlucky it was the last double room available. However that said I'm sure the issues will be rectified by the wonderful staff at Ponty BW. Terry.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - friendly staff and well priced
Stayed 1 night in Aug 2025
Verified

4/10 Poor

D

Liked: Cleanliness
Clean and tidy room No air conditioner it was extremely hot over 31 degrees celsius and the window could not be opened due to a window safety cable. We had to cut our stay shorts it was just too hot and we could not sleep in the room. Very stuffy fan just circulated hot air. Very disappointing thought Best Western had a minimum standard across the chain this one certainly did not compare to others.....
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab staff, great shower, comfortable bed, lots of parking
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Good clean room quiet .friendly staff
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Margot

Liked: Cleanliness, staff & service
Friendly staff, really good breakfast even though it was only a continental type breakfast. Pastries, cold meat (nice quality) and cheese, fruit, yoghurts, fruit juices, cereals & toast but plenty for everyone and all fresh. The rooms were a reasonable size. All in all a good experience.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Malikha

Liked: Staff & service
Disliked: Cleanliness
The hotel was good. Staff very pleasant- only down fall the room could have been cleaner and shower curtains refreshed!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

mark andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.stayed a number of times
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park clean rooms
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Iona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great wee hotel

Really lovely hotel, staff were so friendly and helpful. Rooms clean and perfect for our needs.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff friendly and helpful
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Cavan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful, friendly staff and rooms were of a very high standard. Would stay again if in the area.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Friendly and courteous Staff, Room was Clean and well maintained. We stayed for Two Nights but the Maid didn't Service the Room after the first Night which was disappointing but it didn't spoil Our Experience on the whole.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and friendly hotel, perfect for our overnight stay, very comfy
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Ansar

Liked: Cleanliness, amenities, property conditions & facilities
Professional staff, brilliant service. Thank you
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for quick overnight stop driving to customer, clean and quiet despite being next to the road
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay there and staff are very welcoming
Stayed 1 night in Jun 2024