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Best Western Pontypool Metro Hotel

3.0 star property
Hotel in Pontypool with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Garden
Exterior
Standard Room, 2 Twin Beds, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
Daily continental breakfast (GBP 8.50 per person)
Take advantage of a coffee shop/cafe, a garden, and dry cleaning/laundry services at Best Western Pontypool Metro Hotel. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Room options

Check availability for these dates

Tonight

Sep 10 - Sep 11
Check availability for tonight Sep 10 - Sep 11

Tomorrow

Sep 11 - Sep 12
Check availability for tomorrow Sep 11 - Sep 12
Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(45 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)

Highlights

Heating
Flat-screen TV
Sofa bed
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Private bathroom
Electric kettle
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Twin Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Standard Family Room

  • Sleeps 3

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About the neighborhood

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB

What's nearby

  • Pontypool Park - 11 min walk - 0.6 miles
  • Llanfrechfa Grange Hospital - 6 min drive - 4.9 miles
  • Celtic Manor Resort Golf Club - 13 min drive - 12.0 miles
  • Big Pit National Coal Museum - 17 min drive - 8.7 miles
  • Principality Stadium - 29 min drive - 23.4 miles

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Ashbridge Inn Table Table - ‬3 min drive
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪The Unicom - ‬2 min drive
  • ‪Little Crown Inn - ‬4 min drive

About this property

Best Western Pontypool Metro Hotel

Hotel located in Pontymoile
A coffee shop/cafe, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Best Western Pontypool Metro Hotel. Free in-room WiFi and a bar are available to all guests.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Continental breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
  • A vending machine, a TV in the lobby, and a porter/bellhop
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms have comforts such as laptop-friendly workspaces, as well as amenities like free WiFi. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and heating

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Is Best Western Pontypool Metro Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Pontypool Metro Hotel?

Self parking is free at this property.

What time is check-in at Best Western Pontypool Metro Hotel?

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Pontypool Metro Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 10.00 (subject to availability).

Where is Best Western Pontypool Metro Hotel located?

Located in Pontymoile, this hotel is within 1 mi (2 km) of Pontypool Park and Shell Grotto. Grosmont Castle is 2.2 mi (3.5 km) away. Pontypool & New Inn Station is 12 minutes by foot.

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Reviews

Best Western Pontypool Metro Hotel Reviews

8.8

Excellent

9.2

Cleanliness

7.8

Location

9.2

Staff & service

8.4

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 524 out of 1002 reviews
Rating 8 - Good. 360 out of 1002 reviews
Rating 6 - Okay. 67 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

Reviews

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - friendly staff and well priced
Stayed 1 night in Aug 2025

10/10 Excellent

Cavan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Sep 2025

10/10 Excellent

Gilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for our needs.
Stayed 2 nights in Jul 2025

10/10 Excellent

mark andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel.stayed a number of times
Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with bar and in nice area to visit places
Stayed 1 night in Apr 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 2 nights in Apr 2025

8/10 Good

John

Liked: Amenities
Wasn’t expecting much from a Best Western property, but this is the best one I’ve stayed at.
Stayed 1 night in Jul 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel convenient
Stayed 3 nights in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Excellent staff
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer-lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

With friends

Lovely stay
Stayed 1 night in Apr 2025

8/10 Good

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great value for your money . Clean lovely property. It was great for us as we were travelling through the area ... gas and food super close
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Provided fan.
Stayed 1 night in Aug 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and functional. Helpful staff, soft bed.
Stayed 1 night in Jul 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, clean and the receptionist when checking in was very helpful and friendly.
Stayed 1 night in May 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice condition good facilities

Good stay
Stayed 1 night in Apr 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as usual

Great stay , lovely place
Stayed 2 nights in Feb 2025

6/10 Okay

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was fine, though I found the bed badly affected my back
Stayed 1 night in Aug 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here. Awesome staff. Very friendly. It would be nice to have a fridge and maybe a microwave. Will stay again
Stayed 11 nights in Jun 2025

10/10 Excellent

Ethan

Really lovely Hotel stay!
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good stay

We had a good stay at the hotel. We were put into one of the accessible rooms which was a little tired but comfortable. Breakfast was great and the service was good too.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed by this hotel, it was only really a bed for a night so I had low expectations but I was absolutely happy with how clean and comfy the room was. I wasn’t expecting a bar either or the secure free parking so this was all a nice surprise. Will definitely be using this hotel again.
Stayed 1 night in Jun 2025

10/10 Excellent

Bronwen

Liked: Cleanliness, property conditions & facilities, room comfort

Quiet Room

Nice relaxing nights stay.. Quiet room.... Good parking.. Very pleasant check in staff...
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable to stay

the room & bathroom were clean and tidy, it was comfortable to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of litter and rubbish by KFC next to the hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cardiff finals

Great quiet spot for the rugby weekend, train station close by although the lack of a footpath makes it a longer walk. Staff were nice and the place is clean and tidy, couldn’t ask for more.
Stayed 3 nights in May 2025

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