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Best Western Pontypool Metro Hotel

3.0 star property
Hotel in Pontypool with a 24-hour business center and a 24-hour front desk

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Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Family Room, 1 Double Bed, Non Smoking | Bathroom | Eco-friendly toiletries, hair dryer, towels
Standard Room, 2 Twin Beds, Accessible, Non Smoking | 1 bedroom, desk, laptop workspace, iron/ironing board
Food and drink
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Separate bedroom
Sofa bed - double
Private bathroom
Eco-friendly toiletries
Shower/tub combination
Hair dryer
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Twin Beds, Accessible, Non Smoking

Highlights

Heating
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Standard Family Room

  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB

What's nearby

  • Pontypool Park - 11 min walk - 0.6 miles
  • Llanfrechfa Grange Hospital - 6 min drive - 4.9 miles
  • Celtic Manor Resort Golf Club - 13 min drive - 12.0 miles
  • International Convention Centre Wales - 13 min drive - 12.0 miles
  • Big Pit National Coal Museum - 18 min drive - 8.7 miles

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's Pontypool - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Subway - ‬1 min walk
  • ‪The Open Hearth - ‬5 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

Hotel located in Pontymoile
A coffee shop/cafe, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Best Western Pontypool Metro Hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour business center.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Continental breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
  • Concierge services, a porter/bellhop, and a vending machine
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms have comforts such as laptop-friendly workspaces, as well as amenities like free WiFi. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and heating

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Is Best Western Pontypool Metro Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Pontypool Metro Hotel?

Self parking is free at this property.

What time is check-in at Best Western Pontypool Metro Hotel?

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. Early check-in is available for a fee of GBP 10.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Pontypool Metro Hotel?

Check-out is at 11 AM. Late check-out is available for GBP 10.00 (subject to availability).

Where is Best Western Pontypool Metro Hotel located?

Located in Pontymoile, this hotel is within 1 mi (2 km) of Pontypool Park and Shell Grotto. Grosmont Castle is 2.2 mi (3.5 km) away. Pontypool & New Inn Station is 12 minutes by foot.

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Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1004 reviews
Rating 8 - Good. 363 out of 1004 reviews
Rating 6 - Okay. 60 out of 1004 reviews
Rating 4 - Poor. 25 out of 1004 reviews
Rating 2 - Terrible. 25 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10

Good hotel convenient
Stayed 3 nights in May 2025

8/10

Very nice stay.
Stayed 2 nights in Apr 2025

8/10

Ok for a night or two. Nice shower!
Stayed 1 night in May 2025

10/10

Really lovely Hotel stay!
Stayed 2 nights in Feb 2025

10/10

Very easy to access; well maintained.
Stayed 1 night in Apr 2025

10/10

Young person at reception was very helpful and the bedroom was lovely and clean
Stayed 1 night in May 2025

8/10

Three night stay for business. Don’t usually stop in Best Western but was pleasantly surprised by this hotel . Good room Good breakfast Good WiFi Free parking . Would use again .
Stayed 3 nights in Apr 2025

10/10

Very helpful, friendly staff and rooms were of a very high standard. Would stay again if in the area.
Stayed 1 night in Feb 2025

10/10

Great stay , lovely place
Stayed 2 nights in Feb 2025

8/10

Would recommend to other travelers
Stayed 2 nights in Mar 2025

8/10

Easy to find. Plesant staff. I found the bed incredabley uncomfortable
Stayed 1 night in Jun 2025

8/10

Nice hotel for the money
Stayed 2 nights in Feb 2025

8/10

Nice and clean service very good but location is near busy roundabout so was noisy
Stayed 2 nights in Apr 2025

10/10

Simple easy check-in , the carpark was secure and well lit which is a bonus The room was clean and tidy bed was comfy
Stayed 1 night in Jan 2025

10/10

Nice hotel, very quiet despite being on a main road. The room was warm and very clean, good tv and tea and coffee making facilities.
Stayed 1 night in Jan 2025

10/10

All of the staff were very friendly and helpful. The room was a bit on the small side, in my view, but it was clean and tidy Water pressure in the shower wasn't as strong as I would have like but that might just be a personal preference rather than anything else
Stayed 2 nights in May 2025

10/10

Well maintained and friendly hotel, perfect for our overnight stay, very comfy
Stayed 1 night in Nov 2024

10/10

For the budget it was comparable with much more expensive hotels and very well appointed for the price
Stayed 1 night in Dec 2024

10/10

Major fast food outlets available close buy
Stayed 3 nights in Mar 2025

10/10

Conveniently close to M4 but without too much noise
Stayed 3 nights in Jan 2025

10/10

Easy to find once we came off M4. This is our second visit here.
Stayed 3 nights in Jan 2025

10/10

Very clean. Well equipped. Quiet room. Quite good breakfast. Easy parking.
Stayed 1 night in Mar 2025

10/10

Good for short stay.
Stayed 1 night in Nov 2024

10/10

Clean hotel friendly helpfull staff
Stayed 1 night in Oct 2024

8/10

The hotel was clean & tidy, with helpful staff. There is a car park security barrier and cameras which is reassuring when you have a work vehicle parked there.
Stayed 2 nights in Feb 2025