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Best Western Premier Heronston Hotel & Spa

4.0 star property
Hotel in Bridgend with a fitness center and spa services

Choose dates to view prices

Photo gallery for Best Western Premier Heronston Hotel & Spa

Desk, laptop workspace, iron/ironing board, free WiFi
Interior
Reception
Exterior
Terrace/patio
Located in the city center, Best Western Premier Heronston Hotel & Spa offers an eco-friendly retreat. Enjoy body treatments or hot stone massages at the spa, relax with free WiFi, and savor a drink from the bar. The helpful staff consistently earns high praise from visitors.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking

Highlights

Heating
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
Daily housekeeping
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(5 reviews)

Highlights

Heating
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
Daily housekeeping
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Non Smoking

Highlights

Heating
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
Daily housekeeping
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Double Bed, Non Smoking

Highlights

Heating
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
Daily housekeeping
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
Daily housekeeping
  • 40 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed

Standard Double Room

  • Sleeps 2

Superior King Room-Non-Smoking

  • Sleeps 2

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Deluxe Room, 2 Twin Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 2 Twin Beds, Non Smoking

Highlights

Heating
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

Deluxe Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds) | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking (Converts to 2 Twin Beds)

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Heating
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking (with Sofabed)

Deluxe Room, 1 Double Bed, Non Smoking (with Sofabed) | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(8 reviews)

Highlights

Heating
LCD TV
Sofa bed
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking (with Sofabed)

Junior Suite, 1 Queen Bed, Non Smoking (with Sofabed) | Desk, laptop workspace, iron/ironing board, free WiFi

Junior Suite, 1 Queen Bed, Non Smoking (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
LCD TV
Sofa bed
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed, Accessible, Ground Floor (Walk-in Shower)

Deluxe Room, 1 Double Bed, Accessible, Ground Floor (Walk-in Shower) | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Accessible, Ground Floor (Walk-in Shower)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
LCD TV
Private bathroom
Hair dryer
Shower/tub combination
Coffee/tea maker
Cable/satellite channels
Daily housekeeping
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Deluxe Double Bed Room

  • Sleeps 2

Deluxe Double Bed Room with Sofa Bed

  • Sleeps 3

Standard Room with One Double Bed and Two Single Beds

  • Sleeps 4

Deluxe Twin Room with Skylight Window

  • Sleeps 2

Junior Queen Suite

  • Sleeps 3

Honeymoon Suite With Double Bed-Non-Smoking

  • Sleeps 2

1 Double 1 Single, Non-Smoking, Family Room, 3rd and 4th Beds Single

  • Sleeps 5

View all photos for Accessible-1 Double, Mobility Accessible, Walk in Shower, Ground Floor, Deluxe Room, Grab Bar, Non-Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Accessible-1 Double, Mobility Accessible, Walk in Shower, Ground Floor, Deluxe Room, Grab Bar, Non-Smoking

  • Sleeps 2

Superior Double Room

  • Sleeps 2

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About the neighborhood

Map
Ewenny Road, Bridgend, Wales, CF35 5AW

What's nearby

  • Southerndown Golf Club - 4 min drive - 2.3 miles
  • Coed-Y-Mwstwr Golf Club - 6 min drive - 3.1 miles
  • Trecco Bay - 13 min drive - 7.7 miles
  • Porthcawl Rest Bay Beach - 16 min drive - 9.2 miles
  • Royal Porthcawl Golf Club - 17 min drive - 9.2 miles

Getting around

  • Bridgend Station - 8 min drive
  • Cardiff International Airport (CWL) - 36 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Domino's Pizza - ‬3 min drive
  • ‪Cabo Roche - ‬13 min walk
  • ‪Coast Coffee - ‬12 min walk
  • ‪Old Castle Pub - ‬14 min walk

About this property

Best Western Premier Heronston Hotel & Spa

Upscale hotel in the city center
At Best Western Premier Heronston Hotel & Spa, you can look forward to a terrace, a garden, and dry cleaning/laundry services. Treat yourself to spa services, such as a hot stone massage, a facial, or a body scrub. The on-site restaurant, Crane, offers breakfast and dinner. Free in-room WiFi is available to all guests, along with a bar and a gym.
You'll also find perks like:
  • Free self parking
  • Full breakfast (surcharge), an electric car charging station, and an elevator
  • A 24-hour front desk, massage treatment rooms, and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All 75 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like free WiFi.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

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The Coed-Y-Mwstwr Hotel

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 158 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Crane
  • Ewennys Bar & Grill

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator (31 inch wide door)
  • Grab bar near toilet (26 inches high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The property hosts various banquet events throughout the year. Guests may be able to hear event related noise at any time.

Renovations and closures

The following facilities or services will be unavailable from August 5 2025 to January 31 2026 (dates subject to change):
  • Sauna
  • Swimming pool
The property will be renovating from August 5 2025 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Sauna
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Tuesday:
  • Full-service spa
The following facilities are closed on Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides access to the Leisure Club and Spa for guests under 17 years old from 7 to 9 AM and from 5 to 7 PM. The Leisure Club must be booked in advanced through reception.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 17 years old are not allowed in the swimming pool, fitness facility, or hot tub, while guests under 17 years old are only allowed in the swimming pool and fitness facility with adult supervision

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Heronston Hotel Bridgend
Best Western Heronston Hotel
Best Western Heronston Bridgend
Best Western Heronston
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, Wales
Premier Heronston & Bridgend
Best Western Heronston Hotel Spa
Best Western Premier Heronston Hotel Spa
Best Western Premier Heronston Hotel & Spa Hotel
Best Western Premier Heronston Hotel & Spa Bridgend
Best Western Premier Heronston Hotel & Spa Hotel Bridgend

Frequently asked questions

Is Best Western Premier Heronston Hotel & Spa pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 10.00 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Best Western Premier Heronston Hotel & Spa?

Self parking is free at this property.

What time is check-in at Best Western Premier Heronston Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: 3 AM. Late check-in is available during limited hours.

What time is check-out at Best Western Premier Heronston Hotel & Spa?

Check-out is at 10:30 AM.

Where is Best Western Premier Heronston Hotel & Spa located?

Located in the heart of Bridgend, this hotel is 0.9 mi (1.4 km) from Ewenny Priory Church and within 3 mi (5 km) of Church of St Aengus and Southerndown Golf Club. Ogmore Castle and Candleston Castle are also within 3 mi (5 km). Bridgend Station is 20 minutes by foot.

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Reviews

Best Western Premier Heronston Hotel & Spa Reviews

8.0

Very Good

9.2

Cleanliness

8.4

Amenities

8.8

Staff & service

7.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 54 out of 118 reviews
Rating 8 - Good. 30 out of 118 reviews
Rating 6 - Okay. 18 out of 118 reviews
Rating 4 - Poor. 9 out of 118 reviews
Rating 2 - Terrible. 7 out of 118 reviews

Reviews

10/10 Excellent

ALFRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and clean with friendly staff’s
Stayed 1 night in Dec 2024

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice refurbished room, quite spacious.
Stayed 3 nights in Dec 2024

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing the only issue is the floors needed a little more sweeping and dry mopping.
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Eve and Christmas night stay. Friendly staff, brilliant rooms and great breakfast. A++++
Stayed 2 nights in Dec 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peace and relaxation

Excellent stay. Friendly staff. The sauna, steam and gym facilities were just what I needed. I enjoyed the pool as well.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed… pool is nice and the place may look shabby on the outside but is really together on the inside! Friendly staff!
Stayed 1 night in Aug 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night Business trip

Friendly welcoming staff, Bar restaurant no back on par with great good choice and prompt service
Stayed 3 nights in Feb 2025

10/10 Excellent

PHILIP

Liked: Cleanliness, amenities, property conditions & facilities
All good as always
Stayed 2 nights in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night business trip

several weeks and all have been good
Stayed 3 nights in Nov 2024

2/10 Terrible

David

Disliked: Staff & service
Double charged for the stay. Loud event on that evening and the carpark is quite loud when the windows are open. Breakfast was below the expected standard for such a busy hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort

A little Trip

Food was disappointing but hotel and staff very nice
Stayed 2 nights in Nov 2024

6/10 Okay

CoachMiles

Liked: Cleanliness, staff & service, room comfort

Ok

Location and rooms great. Breakfast awful. Room was next to function suite and kept awake by very loud music.
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night trip

Same as the last 4 reviews
Stayed 3 nights in Dec 2024

4/10 Poor

Tanveer

Disliked: Staff & service, amenities, property conditions & facilities
3 poor night's sleep out of 4 night stay. Very noisy due to disco in the hotel and people running and screaming down the corridors.
Stayed 4 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, rooms are not very soundproofed, could hear a lot of noise from the rooms next door and upstairs
Stayed 1 night in Sep 2024

8/10 Good

Hugo

Liked: Staff & service, property conditions & facilities, room comfort

Good value for money

Spacious room and very friendly staff. Good Wi—Fi connectivity (might seem like a strange thing to mention but several hotels fail at this). Breakfast in the restaurant was served quickly, was generous and very good. One downside to mention is the lack of air conditioning. Seems like many UK hotels are still allergic to them, for some reason. Seems like in this day and age having an AC should be the bare minimum. Fortunately the temperature was not too high. Otherwise I would have to use a small fan provided.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Should have a better rating but restaurant service very slow
Stayed 1 night in Nov 2024

6/10 Okay

Krista

Liked: Cleanliness, staff & service
Firstly, the reception staff were very helpful allowing us to check in early as we had a wedding to attend to elsewhere. The waiting staff were great too However, a very busy private wedding at the hotel made the very small bar and garden area inaccessible. Later in the evening the noise from these guests interrupted our sleep for most of the night till 3am.There is very limited disabled parking and a long way to walk to disabled friendly rooms. Therfore, I would not stay here again
Stayed 1 night in May 2025

6/10 Okay

Sarah

Liked: Staff & service, amenities, property conditions & facilities
Room was fine and the breakfast was good. The pool was closed
Stayed 1 night in Aug 2025

8/10 Good

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had recently had an uplift all area's felt clean and modern. Good clean, spacious room, comfortable bed. Unfortunately swimming pool was out of order which was a disappointment, as,it was something we had looked forward to enjoying. Staff helpful and pleasant, good parking.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nosher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed mattress was a little hard other than that great
Stayed 1 night in Aug 2025

6/10 Okay

Joanna

Liked: Cleanliness
The staff were lovely. Breakfast was a bit slow and it was difficult to see who was directing operations. Sound-proofing was not great - a room near us (perhaps above) was chatting from 4 am on our first night and playing dance music loudly for much of our second night. As there was no air conditioning we had opened the windows to try to cool down but had to close them in an effort to stop the noise but it didn’t do much. Unfortunately we also had a fire alarm go off while we were still in bed and had been given a code for the safe which locked it and it took 24 hours to regain access to our valuables. Overall there was just something ‘off’ about the service (the problem with the safe not being passed on to the next shift; being referred to by our room number not our name; being suggested that we open the bottle of champagne ourselves etc) and we thought that staff training might have been a bit lacking. The potential was there, it just needed refinement.
Stayed 2 nights in Jun 2025

4/10 Poor

David

Disliked: Staff & service
Breakfast is chaotic every morning. 1st morning 30 minute wait after ordering. 2nd morning my order was forgotten to the point I had to leave before being served, waiter came back 20 minutes later to advise the order was forgotten and I can reorder again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Spa slippers and some rubbish floating around for length of stay, room 28.
Stayed 2 nights in Jun 2025

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good have stayed here many times now always reliable
Stayed 3 nights in Apr 2025

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