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Hôtel Pont Rouge, Carcassonne

Property class: 3

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Lobby - Hôtel Pont Rouge, Carcassonne (Carcassonne)
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Desk, laptop workspace, blackout drapes, soundproofing - Hôtel Pont Rouge, Carcassonne (Carcassonne)
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Lobby sitting area - Hôtel Pont Rouge, Carcassonne (Carcassonne)
The Originals City, Hôtel Pont Rouge, Carcassonne offers a charming retreat near Saint-Jean Locks. Explore the historic Narbonnaise Gate and Theatre Jean Deschamps nearby or unwind on the hotel's sun-kissed terrace with shopping on site. Connect to WiFi in your room or meet with colleagues in one of the meeting rooms. Other perks include concierge services, coffee/tea in the lobby and free self parking.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room

Double Room | Desk, laptop workspace, blackout drapes, soundproofing

Double Room

9.0 out of 10
Wonderful
(22 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, laptop workspace, blackout drapes, soundproofing

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Desk, laptop workspace, blackout drapes, soundproofing

Quadruple Room

9.2 out of 10
Wonderful
(12 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Standard Triple Room (3 Beds)

Standard Triple Room (3 Beds) | Desk, laptop workspace, blackout drapes, soundproofing

Standard Triple Room (3 Beds)

8.8 out of 10
Excellent
(5 reviews)
  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Desk, laptop workspace, blackout drapes, soundproofing

Superior Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room

Desk, laptop workspace, blackout drapes, soundproofing

Double Room

  • Sleeps 2

View all photos for Standard Twin Room

Desk, laptop workspace, blackout drapes, soundproofing

Standard Twin Room

  • Sleeps 2

View all photos for Quadruple Room

Desk, laptop workspace, blackout drapes, soundproofing

Quadruple Room

  • Sleeps 6

View all photos for Standard Triple Room (3 Beds)

Desk, laptop workspace, blackout drapes, soundproofing

Standard Triple Room (3 Beds)

  • Sleeps 3

View all photos for Superior Double Room

Desk, laptop workspace, blackout drapes, soundproofing

Superior Double Room

  • Sleeps 2

About the neighborhood

Located in Carcassonne, Hôtel Pont Rouge, Carcassonne is connected to a shopping center. Notable landmarks in the area include Basilica of Saint-Nazaire and Château Comtal, and travelers wishing to experience a bit of culture can try Theatre Jean Deschamps. Saint-Jean Locks and Aude Gate are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Carcassonne travel guide
Map
Rue Yves de Kerguelen - ZI Pont Rouge, Carcassonne, Aude, 11000

What's nearby

  • Saint-Jean Locks
    11 min walk - 0.6 miles
  • Château Comtal
    7 min drive - 3.0 miles
  • Narbonnaise Gate
    7 min drive - 3.0 miles
  • Theatre Jean Deschamps
    8 min drive - 3.0 miles
  • Aude Gate
    8 min drive - 3.0 miles

Getting around

  • Carcassonne Station
    4 min drive
  • Carcassonne (CCF-Pays Cathare)
    14 min drive

Restaurants

  • La rotonde
    5 min drive
  • Cafe Cornella
    6 min drive
  • Domino's Pizza Carcassonne
    5 min drive
  • Smash & Co
    4 min drive
  • Saquette by fred du Bristol
    5 min drive

About this property

Hôtel Pont Rouge, Carcassonne

Hotel near Saint-Jean Locks
Located close to Narbonnaise Gate and Theatre Jean Deschamps, Hôtel Pont Rouge, Carcassonne provides a terrace, shopping on site, and a snack bar/deli. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Continental breakfast (surcharge), an electric car charging station, and multilingual staff
  • An elevator, a banquet hall, and coffee/tea in the lobby
Room features
All 50 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, free infant beds, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:00 AM to 10:00 AM for a fee: EUR 13.50 for adults and EUR 5 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Ecotours
  • Shopping

Family friendly

  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children aged 7 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 13.50 for adults and EUR 5 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Balladins Pont Rouge
Balladins Pont Rouge Carcassonne
Hotel Balladins Pont Rouge
INTER-HOTEL Carcassonne Hotel
INTER-HOTEL Carcassonne
Hotel Originals Carcassonne
Originals Carcassonne
Pont Rouge, Carcassonne
Hôtel Pont Rouge, Carcassonne Hotel
Hôtel Pont Rouge, Carcassonne Carcassonne
Hôtel Pont Rouge, Carcassonne Hotel Carcassonne
The Originals City Hôtel Pont Rouge Carcassonne

Frequently asked questions

Is Hôtel Pont Rouge, Carcassonne pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hôtel Pont Rouge, Carcassonne?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hôtel Pont Rouge, Carcassonne?

Check-out is at 11:30 AM.

Where is Hôtel Pont Rouge, Carcassonne located?

Situated near a boardwalk/promenade, this hotel is 0.5 mi (0.8 km) from Saint-Jean Locks and within 6 mi (10 km) of Basilica of Saint-Nazaire and Château Comtal. Theatre Jean Deschamps and Aude Gate are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel Pont Rouge, Carcassonne Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 376 out of 740 reviews
Rating 8 - Good. 261 out of 740 reviews
Rating 6 - Okay. 76 out of 740 reviews
Rating 4 - Poor. 22 out of 740 reviews
Rating 2 - Terrible. 5 out of 740 reviews

Reviews

Verified

10/10 Excellent

Tony M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
We really enjoyed , very relaxing
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Dave W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
This place offered the perfect amount of amenities. From the cozy fireplace to the entertainment in the garage via the pool table, air hockey table and foosball table. We only had to leave the cabin if we wanted to. It was an enjoyable getaway right after the holidays. My family and I will definitely be looking to stay here again in the near future as we love visiting the area.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Ashley S.

Liked: Cleanliness, check-in, communication, location, listing accuracy
We had a great family visit! The cabin was spacious and we enjoyed spending evenings there playing games and getting in the hot tub.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Steven P.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Everything was clean and comfortable. Convenient location. Dan was really friendly and quick with communications. Would definitely choose his cabin again!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Zach G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The cabin felt cozy and felt like home. We didn’t use the hot tub much. The game room was nice!
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and amenities
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with clean and comfortable. I did have trouble with my internet connection though
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Robert M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Everything was great! We saw a bear the first day we were there. He was on the porch looking in the window. Space was AMAZING, my grandson loved all the indoor space to run in. Hot tub was in eco mode when we got there, but the property owner sent us how to fix that. Property owner was very responsive. Only thing was that we thought it was as more secluded than it was. But it was a beautiful property and will plan to stay there again!
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Nick S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great family getaway

Convenient location, the game room was great for the kids, host was responsive and helpful with all requests.
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Aelisha B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful Cabin in the Gatlinburg

Great location! Plenty of space for the entire family.
Stayed 3 nights in Aug 2024
Verified

4/10 Poor

Brandyn M.

Liked: Communication
Disliked: Cleanliness
Disappointed with how dirty the cabin was. We couldn’t use the pull out couch in the family room due to dirt and leftover pistachios from a previous renter. Spiderwebs, dirt, and dust in almost every corner. The kitchen wasn’t outfitted well for the size of the listing, the pots and pans were very old and cheap, and many of the shelves were broken/not in use. The bedding and towels were paper thin and rough in texture. The outside porch was rotting with a few nails sticking up. The game room/garage was the best part of the house. The hot tub was nice but had a layer of dirt in almost every seat corner.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kevin B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay

Location of the property was great for us. Very close to town but plenty of peace and quiet. The property was clean and the host was great to communicate with. We will definitely stay again.
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Sunny B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent place to stay

This was an excellent little cabin for me my husband and our five kids the layout was great kids loved the game room and hot tub of course Not too far off the road, but enough to be private Well, definitely more than likely to book this location again The owner was very easy to communicate with and answered any questions that I have within a few minutes
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Kelly M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Place

Absolutely amazing place to stay. This cabin was perfect for our stay with plenty of room for everyone to be comfortable. We would absolutely stay here again if we are able to get back to Tennessee .
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Gary C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Spring break

Very nice house with excessively large tvs (it was nice) and the game room was a big hit and kept my teens occupied and off their phones. Made some great memories and the host was very easy to work with.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Rachel B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The cabin was clean and just as expected per the website description. Host was friendly and easy to communicate with, and responded quickly to the few questions we had upon arrival. The only con was not having a key to the upstairs loft bedroom. We shared the cabin with a another couple and wanted to keep that area closed off from their 2-year old twins. The door can be locked/unlocked from the inside as long as someone is upstairs, but it can't be locked while not in use since there's no key to unlock it. Even so, I still give 5 stars based on the rest of the cabin and on exceptional service.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent place in Gatlinburg!

The property was perfect for our family getaway! Location was excellent and it provided plenty of peace and entertainment for the whole family! Highly recommend! The owners were great at communicating during the entire stay.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Nicole C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Our happy place

Absolutely love this cabin!! Second time staying in the past 4 months and hopefully it will be available for my next trip! We visit Gatlinburg quite often. The location, size and cleanliness is perfect! Highly recommend it is a family favorite!The Conway family
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Nicole R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect!

This cabin was the perfect stay for us again! The location is perfectly set between downtown Gatlinburg and Pigeon Forge. The game room was perfect for when we wanted to just hang out, the hot tub was nice to relax in, and the fully equipped amenities made life easy. Thank you for another amazing getaway!
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

H W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Feels like home

The location and place was fantastic. Communication with owner was super. My family is already planning our next stay. We felt very blessed to be able to stay here and share some family time.
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Robynne W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Awesome Property, Great Host

Wonderful cabin, close to all the local attractions. Spacious with a game room that was a huge hit with the kids. The host Dan was so accommodating and welcoming, letting us check in a few hours early. Would stay again and highly recommend this cabin!
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Amber A.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Felt like home

We loved everything about this cabin. The super easy check in process and the cleanliness was welcoming. The location was top notch to food, shops and hanging on the strip! We lived it and hope to rent again.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Amber H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place to stay!

Our family of 7 visited and had an amazing time! Perfect location close to everything, but also in the woods! Owner was super responsive and able to help with anything we needed quickly! No chores list at checkout=AMAZING! Definitely plan to come back to this property for our next trip!
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Bobby P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Peaceful home, Great location

This home was lovely! It is peacful and felt secluded. It is beautifully decorated down to every little detail and had everything we needed. The location was great.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

SHANE M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful cabin!

We spent the week in this beautiful cabin and enjoyed every minute. Ths property was just as listed, very clean, and more than we expected. The gameroom was so much fun, we slent hours enjoying family time in there. The hot tub was also very clean and relaxing. If we head back to the area we will for sure be looking to stay here again!
Stayed 5 nights in Mar 2024