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Mercure Carcassonne la Cite Hotel

Property class: 4

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Photo gallery for Mercure Carcassonne la Cite Hotel

A swimming pool with lounge chairs, surrounded by greenery and a castle in the background. - Mercure Carcassonne la Cite Hotel (Carcassonne)
A reception area with a curved counter, a seating area with chairs, and a large window providing natural light. - Mercure Carcassonne la Cite Hotel (Carcassonne)
A garden with a white bench, a pathway, and a building with a tiled roof. - Mercure Carcassonne la Cite Hotel (Carcassonne)
An outdoor seating area with tables and chairs, surrounded by lush greenery and a large tree. - Mercure Carcassonne la Cite Hotel (Carcassonne)
A conference room with long tables set for a meeting, equipped with chairs, tables, and a projector screen. - Mercure Carcassonne la Cite Hotel (Carcassonne)
Located close to Le Musée de la Torture de Carcassone and Château Comtal, Mercure Carcassonne la Cite Hotel provides a poolside bar, a terrace, and a garden. The on-site local cuisine restaurant, La Table de l'Olivier, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room, Classic Twin Room, 2 Twin Beds

A bedroom with a bed, a wall-mounted abstract painting, a bedside table with a book, and a nightstand.

Twin Room, Classic Twin Room, 2 Twin Beds

8.6 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege Room with 1 double bed and 1 single sofa bed

A hotel room with a bed, a desk, a chair, a wardrobe, and a mirror.

Privilege Room with 1 double bed and 1 single sofa bed

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Classic Room, 1 Double Bed

A hotel room with a large bed, two bedside lamps, a wooden headboard, and a window with blinds.

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

A hotel room with a bed, a desk, a chair, a wardrobe, and a mirror.

Privilege Room - two single beds and a trundle bed for 2 people

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Located in Carcassonne, Mercure Carcassonne la Cite Hotel is in the city center and near the airport. Le Musée de la Torture de Carcassone and Theatre Jean Deschamps are cultural highlights, and some of the area's notable landmarks include Basilica of Saint-Nazaire and Basilica of St. Nazaire and St. Celse. Château Comtal and Pont-Neuf de Carcassonne are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Carcassonne travel guide
Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000

What's nearby

  • A historic castle with yellow stripes and a spiral staircase.
    Historic Fortified City of Carcassonne
    6 min walk - 0.4 miles
  • Château Comtal
    6 min walk - 0.4 miles
  • Le Musée de la Torture de Carcassone
    8 min walk - 0.5 miles
  • Narbonnaise Gate
    8 min walk - 0.5 miles
  • Basilica of Saint-Nazaire
    11 min walk - 0.6 miles

Getting around

  • Carcassonne Station
    9 min drive
  • Carcassonne (CCF-Pays Cathare)
    17 min drive

Restaurants

  • Maison du Cassoulet
    6 min walk
  • La Taverne du Chateau
    6 min walk
  • Le Patio de la Cite
    7 min walk
  • Restaurant La Barbacane
    9 min walk
  • Le Trouvère
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Table de l'Olivier

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR27384824322

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:30 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Does Mercure Carcassonne la Cite Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–8:30 PM.

Is Mercure Carcassonne la Cite Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Carcassonne la Cite Hotel?

Check-out is at noon. Late check-out is available for EUR 40.

Where is Mercure Carcassonne la Cite Hotel located?

Located in the heart of Carcassonne, this hotel is within a 5-minute walk of Château Comtal and Narbonnaise Gate. Le Musée de la Torture de Carcassone and Aude Gate are also within 10 minutes. Carcassonne Station is 27 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Carcassonne la Cite Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 251 out of 368 reviews
Rating 8 - Good. 87 out of 368 reviews
Rating 6 - Okay. 23 out of 368 reviews
Rating 4 - Poor. 6 out of 368 reviews
Rating 2 - Terrible. 1 out of 368 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & safe location
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfy beds a little crowded pool wise but definitely a good choice to explore the area
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great amenities. The pool was good and well maintained. The hotel is in a great location for the medieval town. The staff were very friendly and helpful.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel with very helpful and nice staff. Good value and decent range for buffet breakfast
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. Views of the walled city right from our room. On site parking was a key factor for us as well.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff,good restaurant.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
The staff were great and location is very good
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just next to the castle. Very friendly and helpful staff. Comfortable room. Breakfast was great!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and very functional. Air conditioning worked perfectly well. Checking was quick and efficient no unexpected issues at all Staff very helpfull. Breakfast quite nice for the value. Very clean I wish we had another day to enjoy the pool and outside areas it looked very inviting.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room , lovely friendly staff, walkable to the city
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A great stay, very comfortable and a great location
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean facility, friendly staff.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Our room with spacious and the staff was just super.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with a marvelous location! Easy walking distance from the Cité!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night here lovely hotel great location near the old medieval part of Carrcassone
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and great location in a beautiful place.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location,clean property, easy parking, helpful staff
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good rooms, ideal location for Carcassone visit as only a 5 min walk to the entrance of the walled city.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Our family with small children had a great stay. Clean, comfortable, spacious rooms and an excellent breakfast.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Convenient to the cite Breakfast was excellent. Staff friendly and helpful. Would stay again
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very good hotel and reception staff
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff are very good on check in
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming hotel, great restaurant and perfect location only 5 minutes walking distance to the medieval 🏰 city.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for visiting the old city.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so close to the walled city and the staff were very helpful with everything we requested.
Stayed 3 nights in May 2024