Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

Mercure Carcassonne la Cite Hotel

4.0 star property
Hotel with free parking, a quick walk to Château Comtal

Choose dates to view prices

Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing
Exterior
Meeting facility
Breakfast, lunch, dinner served; local cuisine
Exterior
Mercure Carcassonne la Cite Hotel is steps from Château Comtal. Guests can enjoy meals at La Table de l'Olivier, relax poolside with drinks, or unwind on the garden terrace. The hotel offers in-room WiFi and dry cleaning, with staff consistently praised for their helpfulness.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Room options

Check availability for these dates

Tonight

Sep 29 - Sep 30
Check availability for tonight Sep 29 - Sep 30

Tomorrow

Sep 30 - Oct 1
Check availability for tomorrow Sep 30 - Oct 1
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing

Privilege Room - a double bed and a trundle bed for 2 people

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Bathrobes
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Twin Room, Classic Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Twin Room, Classic Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(22 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

In-room safe, desk, blackout drapes, soundproofing

Privilege Room - two single beds and a trundle bed for 2 people

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Bathrobes
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

You may also like

Ad
Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

Carcassonne
  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
8.8 out of 10, Excellent, 483 reviews
SOWELL COLLECTION Hôtel du Roi & SPA

About the neighborhood

Located in Carcassonne, Mercure Carcassonne la Cite Hotel is in the city center and near the airport. Le Musée de la Torture de Carcassone and Theatre Jean Deschamps are cultural highlights, and some of the area's notable landmarks include Basilica of Saint-Nazaire and Basilica of St. Nazaire and St. Celse. Château Comtal and Pont-Neuf de Carcassonne are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Visit our Carcassonne travel guideOpens in a new window
Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000

What's nearby

  • Le Musée de la Torture de Carcassone - 6 min walk - 0.4 miles
  • Château Comtal - 6 min walk - 0.4 miles
  • Basilica of Saint-Nazaire - 8 min walk - 0.4 miles
  • Narbonnaise Gate - 8 min walk - 0.5 miles
  • Aude Gate - 11 min walk - 0.6 miles

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪La Girouette - ‬6 min walk
  • ‪La Demeure Du Cassoulet - ‬7 min walk
  • ‪Le Senechal - ‬7 min walk
  • ‪La Taverne du Chateau - ‬6 min walk
  • ‪Hôtel du Château - ‬4 min walk

About this property

Mercure Carcassonne la Cite Hotel

Upscale hotel near Château Comtal
Located close to Le Musée de la Torture de Carcassone and Narbonnaise Gate, Mercure Carcassonne la Cite Hotel provides a poolside bar, a terrace, and a garden. The on-site local cuisine restaurant, La Table de l'Olivier, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • A seasonal outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and an elevator
  • A TV in the lobby, luggage storage, and 3 meeting rooms
  • Guest reviews say great things about the helpful staff
Room features
All 80 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Similar properties

Lobby lounge

Hôtel Le Donjon - Coeur de la Cité Médiévale

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,028 reviews
Hôtel Le Donjon - Coeur de la Cité Médiévale

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Table de l'Olivier

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR27384824322

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:30 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Does Mercure Carcassonne la Cite Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–8:30 PM.

Is Mercure Carcassonne la Cite Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Carcassonne la Cite Hotel?

Self parking is free at this property.

What time is check-in at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Carcassonne la Cite Hotel?

Check-out is at noon. Late check-out is available for EUR 40.

Where is Mercure Carcassonne la Cite Hotel located?

Located in the heart of Carcassonne, this hotel is within a 5-minute walk of Château Comtal and Narbonnaise Gate. Le Musée de la Torture de Carcassone and Aude Gate are also within 10 minutes. Carcassonne Station is 27 minutes by foot.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 181 out of 254 reviews
Rating 8 - Good. 56 out of 254 reviews
Rating 6 - Okay. 13 out of 254 reviews
Rating 4 - Poor. 4 out of 254 reviews
Rating 2 - Terrible. 0 out of 254 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Rhian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and lovely stay
Stayed 3 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good rooms, ideal location for Carcassone visit as only a 5 min walk to the entrance of the walled city.
Stayed 1 night in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet hotel just yards from the battlements of Carcassonne. Plenty of secure parking.
Stayed 2 nights in Sep 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Convenient to the cite Breakfast was excellent. Staff friendly and helpful. Would stay again
Stayed 2 nights in Sep 2025

10/10 Excellent

Darvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far this was our best stay out of the whole trip, I felt so welcome by the staff, pool was nice, clean room, breakfast was amazing and even got some food to bring back to my little one.
Stayed 1 night in Aug 2025

8/10 Good

Freydoun

Liked: Cleanliness, amenities, property conditions & facilities
Great location,clean property, easy parking, helpful staff
Stayed 1 night in Jul 2025

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
A great stay, very comfortable and a great location
Stayed 1 night in May 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, very well located, just a few minutes walk away from the entrance to the medieval city. The outdoor area was particularly nice.
Stayed 2 nights in Jul 2025

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien situé, chambre bien confortable, parfait pour une escapade à pied dans la ville fort.
Stayed 1 night in Jun 2025

8/10 Good

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Great location for visiting Carcassone, food options were limited
Stayed 3 nights in Jun 2025

8/10 Good

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff are very good on check in
Stayed 3 nights in Jun 2025

10/10 Excellent

Siegfried

Liked: Cleanliness, amenities, property conditions & facilities
Everthing ok, the rooms, breakfast, Pool top.
Stayed 1 night in Jun 2025

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. And only 5 mins walk away from the old city.
Stayed 1 night in Jun 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Thilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gerne wieder

Sehr angehnemes, sehr ruhiges Hotel im Zentrum, alles fussläufig, gutes Frühstück und guter Service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the castle. They supply filtered water in bottles because it gets used to local tap water. Lots of walking and steps up and down if you go on the ramparts all the way around the castle. .Enjoyed the evening light show taking place only on the part of the ramparts. Had a great dinner in Auberge de Lices.
Stayed 1 night in Aug 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel, 10 min walk to Carcassonne Le Cite, warm friendly staff, excellent facilities, nice restaurant, outdoor pool with pool bar, food and drink priced at around the same as Le Cite, i would definitely stay here again.
Stayed 3 nights in Jun 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is perfect for access to the fortified village and castle and within walking distance of the town . Reception staff were helpful and friendly . Car parking is tight, the hotel takes no responsibility if your car is parked in , as ours almost was !
Stayed 2 nights in Jul 2025

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel convenable personnel à l’accueil très bien, nous avons avons eut un surclassement à notre demande.
Stayed 1 night in Jun 2025

10/10 Excellent

fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Très bien, très joli déco et literie très confortable, hôtel facile d’acces, un accueil très sympathique.
Stayed 1 night in Mar 2025

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tres proche de la cité historique offrant un cadre calme et agréable. L'équipe de l'hotel est attentive et disponible.
Stayed 1 night in Apr 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Découverte de Carcassonne

Hotel bien situé près de l'entrée principale de la cité fortifiée. Personnel très sympathique et professionnel
Stayed 2 nights in Apr 2025

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect location for La Cité

Comfortable hotel in excellent location. Staff very attentive and friendly. Dinner in the restaurant was lovely. Excellent choices for buffet breakfast.
Stayed 3 nights in Mar 2025

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Halte à Carcassonne

Très bonne halte au Mercure de Carcassonne - pratique parking dans l’hôtel. Personnel très professionnel et très accueillant. Restaurant de qualité.
Stayed 1 night in Apr 2025

6/10 Okay

Amal

Disliked: Cleanliness, amenities
Excellent location. Friendly staff. Restaurant needs training in hospitality. Room had bugs and tile grout in bathroom was not clean.
Stayed 3 nights in Jun 2025

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.