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ibis Styles Carcassonne La Cité

Property class: 3

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Photo gallery for ibis Styles Carcassonne La Cité

A pool area with a wicker basket and a white chair. - ibis Styles Carcassonne La Cité (Carcassonne)
A reception area with a wooden reception desk, a blue and white sign, and a seating area with chairs and a table. - ibis Styles Carcassonne La Cité (Carcassonne)
A modern room with a blue wall, a mounted television, and a wooden table with a laptop and a black hat. - ibis Styles Carcassonne La Cité (Carcassonne)
A modern hotel room with a bunk bed, a desk with a chair, a chandelier, and a TV mounted on the wall. - ibis Styles Carcassonne La Cité (Carcassonne)
A bakery interior with a sign reading "L'ECHOPPE GOURMANDE". - ibis Styles Carcassonne La Cité (Carcassonne)
At ibis Styles Carcassonne La Cité, you can look forward to a free breakfast buffet, a terrace, and a garden. The on-site French cuisine restaurant, Le Heaume, offers breakfast, dinner, and a poolside location. In addition to a bar and a gym, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a bed, a desk, a chair, a suitcase, and a small table.

Standard Double Room, 1 Double Bed

8.6 out of 10
Excellent
(35 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room

A modern hotel room with a bed, a sofa, a suitcase, and a window with curtains.

Family Quadruple Room

8.8 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds

View all photos for Family Room

A modern hotel room with a bunk bed, a desk with a chair, a chandelier, and a TV mounted on the wall.

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a wooden nightstand, a desk, and a wall with decorative patterns.

Standard Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Carcassonne, ibis Styles Carcassonne La Cité is in the city center. Le Musée de la Torture de Carcassone and School Museum are cultural highlights, and some of the area's landmarks include Château Comtal and Basilica of St. Nazaire and St. Celse. Visit our Carcassonne travel guide
Map
2 rue Darius Milhaud, Carcassonne, Aude, 11000

What's nearby

  • A historic castle with yellow stripes and a spiral staircase.
    Historic Fortified City of Carcassonne
    9 min walk - 0.5 miles
  • Basilica of Saint-Nazaire
    8 min walk - 0.5 miles
  • Château Comtal
    9 min walk - 0.5 miles
  • Le Musée de la Torture de Carcassone
    11 min walk - 0.6 miles
  • Narbonnaise Gate
    11 min walk - 0.6 miles

Getting around

  • Carcassonne Station
    7 min drive
  • Carcassonne (CCF-Pays Cathare)
    17 min drive

Restaurants

  • Maison du Cassoulet
    10 min walk
  • La Taverne du Chateau
    10 min walk
  • Le Patio de la Cite
    11 min walk
  • Le Trouvère
    10 min walk
  • L'Escargot
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Le Heaume

Things to do

  • Bicycle rentals
  • Foosball table
  • Games
  • Gym
  • Seasonal outdoor pool
  • Table tennis
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Pool gate
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Handrails in stairways (35 inches high)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up; COVID-19 vaccination requirement applies to all guests aged 18 and up; guests providing vaccine record must have received complete vaccination at least 7 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The hotel restaurant is open Monday-Thursday from 7:30-9 PM

Renovations and closures

The following facilities or services will be unavailable from September 11 2026 to September 11 2026 (dates subject to change):
  • Dining venue(s)
The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Dining venue(s)
The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 5.0 per night

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 10.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 5.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides central air conditioning and heating (availability based on the season).

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 9:00 PM
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 31 May
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Does ibis Styles Carcassonne La Cité have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–9:00 PM. The pool is closed seasonally each year from October 1 to May 31.

Is ibis Styles Carcassonne La Cité pet-friendly?

Yes, ibis Styles Carcassonne La Cité allows dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 10.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at ibis Styles Carcassonne La Cité?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at ibis Styles Carcassonne La Cité?

Check-out is at 11:00 AM.

Where is ibis Styles Carcassonne La Cité located?

This family-friendly Carcassonne hotel is located in the historical district, within a 10-minute walk of Basilica of Saint-Nazaire, Historic Fortified City of Carcassonne, and Le Musée de la Torture de Carcassone. Château Comtal and Narbonnaise Gate are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ibis Styles Carcassonne La Cité Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 452 out of 838 reviews
Rating 8 - Good. 319 out of 838 reviews
Rating 6 - Okay. 50 out of 838 reviews
Rating 4 - Poor. 10 out of 838 reviews
Rating 2 - Terrible. 7 out of 838 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and overall good location
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel. Good pool. Close to City. Convenient car park.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was excellent! Very helpful, even with restaurant reservations. Parking is very convenient and walkable to the old city. Only issue is that the a/c was locked and not cold enough for the teat wave we were in.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stays for three nights to explore the medieval city and do a day trip to Toulouse. The hotel is very walkable to the medieval citadel and is also on a bus route so for us, well located for our needs but far from the main carcassonne and taxi to/from the airport will cost over €20. Rooms large and clean, slight drain smell so needed to keep bathroom doors shut. The a/c annoyingly reverted to 25c from 22c during the night time so had to get up to regulate it (was 30/31c during day). Breakfast was varied, plentiful and good quality. Freshly squeezed orange juice machine was a nice touch. Swimming pool was fantastic after a hot day walking the ramparts and exploring the medieval city. Towels are a non-refundable €2 and disappointingly small. Overall we would stay here again if in the area - a well priced, comfortable hotel.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The friendly staff made the stay enjoyable
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Excellent staff. Great location.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Carcassonne

Great hotel, good basic breakfast, five mins walk to medieval city.
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel for kids very near old city. Great breakfast
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant Stay

The hotel was fantastic facilities were well kept and maintained to a high standard. Really enjoyed the theming of the hotel in a medieval style it was a great touch. Staff were really friendly and were always happy to help.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
The room was very large which was great, but a tad worn. the decor was fun. The night desk staff person was very welcoming and a delight. There is a lovely cat outside. Parking onsite was convenient and the walkable location to La Cite was perfect!
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel near Carcassone-Cite Medievale

Good hotel in its category: clean, easy access, close to Cite Medievale, Excellent complimentary breakfast buffet
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family friendly hotel

The whole family had a great stay at this hotel, the rooms, pool and dining area were all spotless and the staff went out of their way to help whenever we had a question or a problem. My partner and I kept remarking how hard everyone was working, but still the staff were always friendly and helpful.
Stayed 7 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy walking distance into Carcassonne centre.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great clean pool. Good breakfast. Clean room. Allows dogs. Perfect for us.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Ibis Styles was very nice. Great position for the medieval city. Great friendly service, nice rooms. Breakfast was very good and the pool was a bonus. All of us (4) really enjoyed our stay. Definetly recommend.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room was castle themed so the kids loved it. The staff were really helpful and kind.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Place was fantastic. Location beautiful. View excellent. Owner can seem brusque but he’s a teddy bear. Spa is extra charges so we didn’t take advantage of.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay at a great location

Good hotel with a great location, Friendly staff, very good parking (secure) and an OK breakfast. The room was big and suites us well traveling 3 persons and a labrador. The bed was big and comfortable. New shower and bathroom. Just a 10 min walk to the Carcassonne old city. Can recommend it.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for short visit to old town Carcassonne

Excellent hotel for visit to Carcassonne old town with a 10-15 walk into the center. The room was small but very clean as was the hotel. Staff were very friendly even with our terrible French. Car park made it even easier.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. Just a few minute walk to the castle. Room was spacious and clean. Breakfast was really good with fresh juices and fruit. A nice stay overall.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the Cité but quiet too

Ideally situated hotel, a 7 minute flat walk to the Cité along a quiet road. Hotel is quirkily decorated to reflect Carcassonne's history and is very comfortable and quiet. They serve food in the evenings, although the night we decided to eat there the restaurant was closed due to a private booking and we had to get taxis to/from the city centre.... Breakfast is good with plenty of choices and eat inside or out on the terrace, got a well stocked bar that wasn't that expensive too. All in all a great hotel for visiting the Cité
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, close (10min walk) to the old walled city of Carcassonne. Staff very friendly and helpful. Downside: aside from the old city, not of services (restaurants, etc) close to the hotel. Car is useful.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so nice and friendly. Pool was so nice and refreshing since it was practically 100 degrees f. We ate dinner at the hotel and it was easy and very good. We were glad too since up in the Cité there's no AC and all outdoor seating. Rooms very clean! And the included breakfast with the fresh OJ machine is so yummy! Private safe parking with lots of shade a plus too!!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff. Convenient location. Good value for money. Good buffet breakfast. Restaurant should be open every evening. I was disappointed it was closed on Sunday evening. Breakfast was busy (which was expected) however, if you introduce a system whereby guests can clear their own trays this would free up tables quicker.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent 3* hotel.

A decent 3* hotel with a good small pool with sunloungers. Good ample breakfast included in price. Only a 10 minute stroll to the Cite. No balcony in rooms in level 1 & 2.
Stayed 3 nights in Sep 2023