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Sowell Collection Hotel du Roi & Spa

5.0 star property

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Sports facility
Indoor pool
Minibar, in-room safe, soundproofing, cribs/infant beds
Front of property
Minibar, in-room safe, soundproofing, cribs/infant beds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Pet friendly
  • Room service

Room options

Similar properties

Exterior

SOWELL COLLECTION Hôtel du Roi & SPA

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
8.8 out of 10, Excellent, 412 reviews
SOWELL COLLECTION Hôtel du Roi & SPA

About the neighborhood

Map
2 Rue Des Calquieres, Carcassonne, Occitanie, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 8 min walk - 0.5 miles
  • Narbonnaise Gate - 12 min walk - 0.6 miles
  • Aude Gate - 12 min walk - 0.7 miles
  • Château Comtal - 12 min walk - 0.7 miles
  • Canal du Midi Harbor Master's Office - 13 min walk - 0.7 miles

Getting around

  • Carcassonne Station - 13 min walk
  • Carcassonne (CCF-Pays Cathare) - 23 min drive

Restaurants

  • ‪Brasserie A 4 temps - ‬6 min walk
  • ‪La Taverne Moderne - ‬6 min walk
  • ‪Le Vintage - ‬5 min walk
  • ‪Brasserie des Platanes - ‬5 min walk
  • ‪Bloc G - ‬4 min walk

About this property

Sowell Collection Hotel du Roi & Spa

Luxury hotel in the city center
Consider a stay at Sowell Collection Hotel du Roi & Spa and take advantage of a terrace, a garden, and a bar. Treat yourself to a facial, a detox wrap, or a body wrap at Elio Spa, the onsite spa. Free in-room WiFi is available to all guests, along with a gym and a sauna.
You'll also find perks like:
  • An indoor pool
  • Buffet breakfast (surcharge), concierge services, and tour/ticket assistance
  • Free newspapers, an elevator, and a 24-hour front desk
  • Multilingual staff, smoke-free premises, and meeting rooms
Room features
All 88 rooms include comforts such as laptop-compatible safes and air conditioning, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with bathtubs and hair dryers
  • Balconies or patios, cribs/infant beds, and coffee/tea makers

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 7 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 25 for adults and EUR 12 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Crib (surcharge)
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Lockers

Guest services

  • Concierge services
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 12 for children
  • Nearby parking fee: EUR 7 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
24-hour pool access
Guests under 18 years old are not allowed in the spa

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

DoubleTree Hilton Carcassonne France Hotel
DoubleTree Hilton France Hotel
DoubleTree Hilton Carcassonne France
DoubleTree Hilton France
DoubleTree by Hilton Carcassonne France

Frequently asked questions

Does Sowell Collection Hotel du Roi & Spa have a pool?

Yes, this property has an indoor pool. Pool access is available 24 hours a day.

Is Sowell Collection Hotel du Roi & Spa pet-friendly?

Yes, this property allows pets with a maximum weight of up to 75 lbs per pet. There's a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

What time is check-in at Sowell Collection Hotel du Roi & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sowell Collection Hotel du Roi & Spa?

Check-out is at 11:00 AM.

Where is Sowell Collection Hotel du Roi & Spa located?

Located in the heart of Carcassonne, this luxury hotel is steps from Old Bridge, Raymond Chesa Leisure Park, and Centre de Congrès Le Dôme. Pont-Neuf de Carcassonne and Museum of Fine Arts are also within 5 minutes. Carcassonne Station is 13 minutes by foot.

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Sowell Collection Hotel du Roi & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 178 reviews
Rating 8 - Good. 50 out of 178 reviews
Rating 6 - Okay. 17 out of 178 reviews
Rating 4 - Poor. 8 out of 178 reviews
Rating 2 - Terrible. 5 out of 178 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

SOPHIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, lovely hotel with an amazing view from the balcony.
Stayed 3 nights in Sep 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean hotel that was conveniently located for visiting La Cite as well as nearby restaurants. Parking was convenient and the staff was very helpful. The rooms were very comfortable, including the bed.
Stayed 1 night in Sep 2022

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious bathroom, comfortable bed. Lovely view of the castle, good breakfast. The only thing was floor lamp didn’t work, we mentioned it at the reception but never been fixed while we stayed 4 nights. Otherwise all good!
Stayed 4 nights in Sep 2023

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing junior suite .. with dark blinds .. and very quite and still close to everything.
Stayed 2 nights in Jun 2022

6/10 Okay

Gautier, Paris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon 4 étoiles mais nous cherchons la 5e. L'organisation du personnel est à revoir urgemment, le petit déjeuner industriel (rien de local, viennoiseries surgelées, œufs lyophilisés, charcuterie de super marché). Il ne faut pas avoir de problème, la direction n'apporte aucune solution (pourtant pour un problème simple de coffre non résolu après 10 jours malgré de multiples relances) En revanche, le personnel est très sympathique et fait au mieux, la chambre spacieuse et propre, idéalement situé, cadre très agréable, services multiples.
Stayed 10 nights in Aug 2020

10/10 Excellent

francesc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, limpieza y una atención del personal excelente
Stayed 2 nights in Aug 2020

2/10 Terrible

Jean Michel

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

A eviter

Pas de bagagiste ! pas de place pour déposer ces valises .Un seul chariot pour tout l hôtel ! Aucune aide de la part du personnel ! Aucune responsabilité, du réceptionniste qui nous Dit qu elle n’y est pour rien , d allez voir son chef , le chef Nous dit de voir le directeur même le directeur nous dit d apeller le propriétaire ! Ils ont perdu l habilitation hilton ! Pas étonnant ! Pour un 5* à part la chambre Rien ne va !
Stayed 2 nights in Aug 2020

8/10 Good

Jacques, Paris

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
hotel très bien placé, piscine agréable. les chambres avec vue sur la cité sont très agréables
Stayed 2 nights in Aug 2020

4/10 Poor

Mickael

Liked: Cleanliness
Disliked: Staff & service

Pas terrible ... les 4* seulement sur la façade

Manque de personnels, Rapport qualité/ prix négatif, En bonus, n’avons pas eu la chambre réservée avec vue sur la cité
Stayed 1 night in Aug 2020

2/10 Terrible

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

assez votre chemin

Mauvaise insonorisation des chambres au niveau des porte de communication. A fuir à moins que vous souhaiter partager votre chambre avec votre voisin :)
Stayed 2 nights in Aug 2020

6/10 Okay

Nathalie

Liked: Cleanliness, room comfort

e déconseille

Arrivée à 15h30 chambre non prête nous avons dû attendre 1h La réception très encombrée et très mal organisée accueil non chaleureux !! je trouve que cet hôtel n’est pas digne d’un 5*
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

8/10 Good

Byungchul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮아요

가격, 위치, 침구상태 모두 훌륭함. 다만, 냉장고가 전혀 시원하지 않고, 창 밖에서 샤워하는 모습을 볼 수 있음에도 창에 커튼이 없는 점이 아쉬웠다
Stayed 1 night in Jul 2020

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

etienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Découverte de Carcassonne

Découverte de Carcassonne, L’hôtel est très très bien placé, il permet de profiter de la ville basse et de la ville haute. Il manque juste un parking couvert sous l’hôtel mais celui de la ville à 300 mètres fait l’affaire. Bel hôtel complètement refait où le confort et la vue sur le pont et la ville haute offrent des conditions merveilleuses pour une étape découverte...
Stayed 2 nights in Jul 2020

6/10 Okay

Julien

Liked: Cleanliness, staff & service

Séjour non concluant

Une baignoire qui ne fonctionne pas, le store au dessus de celle ci cassé, un petit déjeuné pas à la hauteur d’un 5 étoiles, une piscine intérieure soit disant chauffer mais qui ne l’était pas ( ressenti 19 degré pour un thermomètre indiquant 28 ) et ayant une capacité de 36 personnes mais n’ayant que 3 transats. Nous avons été déçu tout le long du séjour! Les seuls points positifs sont la propreté des lieux et l’hôtel donnant vu sur la cité médiévale.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien situé avec une très jolie vue. La chambre est spacieuse et comfortable. Le seul bémol est que l hôtel ne dispose pas de son propre parking et il faudrait rajouter une autre machine à café pour le buffet.
Stayed 1 night in Jun 2020

10/10 Excellent

Radomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

BEATRIZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable estadía

El hotel es muy agradable, el personal amable. Muy buena ubicación. Lo único es una pena que no hay servicio de restaurante, solo para el desayuno
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just come back from a 5 days stay at this hotel and we could not have booked a better hotel. It's location is excellent, with beautiful views over the river and old city and only a 5 to 10 mins walk into the centre of Carcassonne. The rooms were not overly large, however I liked the fact the bathroom and WC were separate. The rooms were well equipped with all tea and coffee making facilities, iron and ironing board and hair dryer. Immaculately laid out with lovely thick dressing gowns for the colder evenings. The staff were lovely and could not have been anymore welcoming, with nothing being too much trouble. The breakfast is self service and catered for all tastes, with both continental and cooked on offer. I cannot recommend this hotel enough. We had the perfect stay.
Stayed 4 nights in Mar 2020

8/10 Good

Cédric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Fabrice

Stayed 1 night in Feb 2020

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une nuit dans un magnifique hôtel

Juste parfait
Stayed 1 night in Feb 2020

4/10 Poor

eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Très décevant

Plutôt déçu du séjour pour un hôtel de ce standard. J’ai réservé une chambre avec un très grand lit et me retouve avec deux lit séparé. Comble du séjour pas d’eau chaude dans ma chambre, l’accueil me proposé uniquement de me prêter une chambre à l’autre bout pour me doucher... inadmissible
Stayed 1 night in Feb 2020

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020