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Comfort Aparthotel Carcassonne

3.0 star property
Eco-certified aparthotel with a fitness center and a seasonal outdoor pool

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Photo gallery for Comfort Aparthotel Carcassonne

Exterior
Exterior
Reception
Lobby sitting area
Appartement 2 chambres 6 personnes | 1 bedroom, desk, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Pool
  • Kitchen
  • Pet friendly
  • Air conditioning

Room options

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Showing 6 of 6 rooms

View all photos for Appartement 2 chambres 6 personnes

1 bedroom, desk, iron/ironing board, free WiFi

Appartement 2 chambres 6 personnes

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • Studio
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Appartement twin 1 chambre

Appartement twin 1 chambre | 1 bedroom, desk, iron/ironing board, free WiFi

Appartement twin 1 chambre

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • Studio
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio simple

Studio simple | 1 bedroom, desk, iron/ironing board, free WiFi

Studio simple

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • Studio
  • Sleeps 1
  • 1 Twin Bed

View all photos for Studio twin

Studio twin | 1 bedroom, desk, iron/ironing board, free WiFi

Studio twin

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio double

Studio double | 1 bedroom, desk, iron/ironing board, free WiFi

Studio double

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Appartement 1 chambre 4 personnes

Appartement 1 chambre 4 personnes | 1 bedroom, desk, iron/ironing board, free WiFi

Appartement 1 chambre 4 personnes

Highlights

Air conditioning
Heating
Connecting rooms available
Kitchenette
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • Studio
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Map
14 Route de Villemoustaussou, Carcassonne, Carcassonne, 11000

What's nearby

  • Canal du Midi Harbor Master's Office - 2 min drive - 0.9 miles
  • Château Comtal - 4 min drive - 1.7 miles
  • Narbonnaise Gate - 4 min drive - 1.7 miles
  • Historic Fortified City of Carcassonne - 4 min drive - 1.7 miles
  • Aude Gate - 4 min drive - 1.7 miles

Getting around

  • Carcassonne Station - 2 min drive
  • Carcassonne (CCF-Pays Cathare) - 13 min drive

Restaurants

  • ‪Burger King - ‬14 min walk
  • ‪Sushi Boat - ‬3 min drive
  • ‪Le Bistro - ‬3 min drive
  • ‪Saquette by fred du Bristol - ‬3 min drive
  • ‪Quick - ‬14 min walk

About this property

Comfort Aparthotel Carcassonne

Eco-certified aparthotel with a fitness center and a seasonal outdoor pool
Along with a fitness center, this smoke-free aparthotel has a snack bar/deli and a seasonal outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, express check-out, and a garden. Each apartment provides a kitchenette with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a flat-screen TV comes with satellite channels, and guests can also appreciate conveniences like a coffee/tea maker and a dining table. Housekeeping is available on request.
Comfort Aparthotel Carcassonne offers 115 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions come with satellite channels. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include offices and desks. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include a fitness center and a seasonal outdoor pool.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian

Property amenities

Pool/Spa

  • Fenced pool
  • Pool loungers
  • Seasonal outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Kitchenette

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 12.90 for adults and EUR 6 for children
  • Dining table
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • Flat-screen TV with satellite channels

Outdoor areas

  • Outdoor furniture
  • Terrace
  • Vegetable garden

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Office

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total
  • Fee: EUR 5 per pet per day
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff

Location highlights

  • Near a hospital
  • Near a train station
  • Near the boardwalk/promenade

Things to do

  • Bicycle parking
  • Bicycle storage
  • Gym
  • Shopping mall

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 115 units
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle storage
  • Built in 2008
  • Bulk dispensers for toiletries
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Connecting units available
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Housekeeping (on request)
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Towels (changed on request)
  • Vegetable garden
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 30 to May 18:
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 5 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 12.90 for adults and EUR 6 for children
  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 01 to September 30
Pool access available from 10:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Appart'City Apartment Carcassonne
Apts Cerise Carcassonne Nord House
Cerise Carcassonne NORD House
Apts Cerise Nord
Cerise NORD
Cerise NORD House
Apts Cerise Carcassonne Nord Hotel
Apts Cerise Nord Hotel
Apts Cerise Carcassonne Nord
Appart'City Carcassonne

Frequently asked questions

Does Comfort Aparthotel Carcassonne have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–8:00 PM. The pool is closed seasonally each year from September 30 to May 18.

Is Comfort Aparthotel Carcassonne pet-friendly?

Yes, this property allows dogs (limit 1 total). There's a fee of EUR 5 per pet, per day. Service animals are exempt from fees.

How much is parking at Comfort Aparthotel Carcassonne?

Self parking is free at this property.

What time is check-in at Comfort Aparthotel Carcassonne?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Comfort Aparthotel Carcassonne?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Aparthotel Carcassonne located?

Situated near a boardwalk/promenade, this eco-certified aparthotel is within 1 mi (2 km) of Canal du Midi, Saint-Jean Locks, and Parc du Père Noël. Musée du Blason - Vitrail and Canal du Midi Harbor Master's Office are also within 1 mi (2 km). Carcassonne Station is 22 minutes by foot.

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Comfort Aparthotel Carcassonne Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 165 out of 526 reviews
Rating 8 - Good. 221 out of 526 reviews
Rating 6 - Okay. 90 out of 526 reviews
Rating 4 - Poor. 32 out of 526 reviews
Rating 2 - Terrible. 18 out of 526 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
Enjoyed our stay !
Stayed 2 nights in May 2023

8/10 Good

Neill

Liked: Cleanliness, room comfort, communication

7/10 Nice but tired

Basic but nice place. A bit tired looking but friendly staff and decent rooms
Stayed 1 night in Jul 2024

10/10 Excellent

Antonio

Liked: Cleanliness, property conditions & facilities, communication
I recently stayed at this hotel and was extremely impressed with the cleanliness of the property. From the lobby to the rooms, everything was spotless and well-maintained. The staff did an excellent job of keeping the hotel in top condition. One of the highlights of my stay was the ample parking available at the hotel. I had no trouble finding a spot close to the entrance, and the parking lot was well-lit and felt safe. This made coming and going from the hotel a breeze, and I appreciated not having to worry about finding a parking spot. Overall, I had a great experience at this hotel and would highly recommend it to anyone looking for a clean and convenient place to stay. The cleanliness and parking situation really set this hotel apart from others in the area.
Stayed 2 nights in Jun 2024

8/10 Good

Wenguang

Liked: Communication
Spacy,
Stayed 1 night in Aug 2023

6/10 Okay

Consuelo Encarnación

El apartamento es espacioso, muy fácil de llegar pero lejos de todo. Si quieres visitar la ciudad tienes que hacer uso de los parking.
Stayed 1 night in Apr 2025

8/10 Good

Monica

Liked: Cleanliness, amenities, property conditions & facilities, communication
El apartamento tiene una cocina abierta con nevera, placas eléctricas y un microondas. A 5min en coche hay un Carrefour enorme donde encuentras de todo y más tiendas. El apartamento es correcto, hay jabón para los platos y tb de manos y para ducharse y las toallas están incluidas. La cama de matrimonio es bastante cómoda y el sofá del comedor se convierte en dos camas de 90m que para los niños fueron más que suficiente. El lugar es silencioso, así que se descansa bien. Y el aparcamiento tiene verja que se abre con código, igual que la puerta al edificio cuando no hay recepción, así que hay bastante seguridad. Fácil desplazamiento en coche a todos los lugares interesantes de la zona.
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, communication
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort, communication

Voyage étape

Accueil chaleureux Appartement spacieux, équipé et propre. Decoration et mobiliers un peu vieillots mais en ce qui nous concerne, cela ne nous a pas dérangé.
Stayed 1 night in Feb 2025

10/10 Excellent

GILLES

Liked: Cleanliness, room comfort, communication

Le meilleur rapport qualité prix de Carcassonne !

Je suis un habitué de cet hôtel qui représente pour moi la meilleure option qualité prix sur Carcassonne. Apart hôtel bien équipé, chambre très grande. Piscine, fitness, parking gratuit pour moins de 50 euros ! Et en plus une équipe professionnelle et accueillante ...que voulez vous de plus !
Stayed 1 night in Feb 2025

8/10 Good

Didier

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Communication
Sommier bruyant matelas moyen
Stayed 1 night in Jan 2025

2/10 Terrible

Gregory

Disliked: Cleanliness, communication
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Liked: Room comfort, communication
Disliked: Cleanliness

Bon appartement mais pas propre

Bon accueil et petit déjeuner très bien géré. Chambre confortable mais la propreté était vraiment médiocre dans notre appartement (couvertures sales, traces douteuses sur les interrupteurs de la chambre, …). Accueil et réception très bien.
Stayed 1 night in Dec 2024

6/10 Okay

Marcelo

Liked: Cleanliness, communication
Disliked: Room comfort
Cama com colchão muito ruim... O resto estava bom...
Stayed 1 night in Dec 2024

6/10 Okay

Maria

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Dec 2024

8/10 Good

alberto

Liked: Cleanliness, room comfort, communication

Mercados navideños en Carcassonne

Tuvimos un problema con las dos habitaciones al llegar pero lo solucionaron rápido y nos regalaron el desayuno del primer día. Fácil acceso con aparcamiento gratuito. El único inconveniente, la moqueta horrible. El personal muy amable. El desayuno correcto pero poco variado.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mathieu

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Dec 2024

10/10 Excellent

ADRIAN

Liked: Amenities, property conditions & facilities, communication
Stayed 1 night in Dec 2024

10/10 Excellent

GILLES

Liked: Cleanliness, room comfort, communication

Excellent rapport qualité prix

Habitué de cet établissement qui vient de changer de Nom, je n'ai jamais été déçu. Toute l'équipe fait son possible pour un séjour agréable. Apart hôtel très spacieux. Professionnels et sympathiques, rien à redire sur l'accueil, l'entretien et les conseils. Bravo !
Stayed 1 night in Dec 2024

4/10 Poor

Laurent

Disliked: Cleanliness, communication
Température dans la chambre trop basse, pas possible d augmenter la température. Vmc trop bruyante. Pas moyen de accrocher la pomme de douche, barre manquante. Du moisi dans la douche. Moquette taché.
Stayed 1 night in Dec 2024

8/10 Good

Conchi

Liked: Cleanliness, room comfort, communication

Perfecto para familias

Llegamos antes de la hora del checking, y ya teníamos listo nuestro apartamento. La verdad es que hemos estado muy bien. Lo único los colchones del sofá cama, que estaban muy blandos.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

Une différence de prix au moment de régler la note

Chambre spacieuse avec penderie, une vraie table ronde, un bureau et 2 chaises. La circulation dans la chambre est aisée. La salle d'eau est correcte : suffisamment d'espace pour ne pas se cogner contre les WC, la douche est bien avec une vraie porte qui ferme. Nous avons pas compris la tarif final : l'hôtel nous a facturé la taxe journalière alors que HOTEL.COM nous a annoncé un tarif comprenant toutes les taxes. Résultat : nous avons payé plus que ce qui etait annoncé
Stayed 1 night in Oct 2024

10/10 Excellent

Chantal

Liked: Cleanliness, room comfort, communication

Un séjour agréable

L'accueil et l'enregistrement étaient bien. La personne nous a indiqué des endroits où nous pourrions manger le soir. Le lieu est calme et agréable.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, communication
Stayed 1 night in Oct 2024

6/10 Okay

Sophie

Liked: Cleanliness, room comfort, communication

Bof

Notre séjour s’est bien passé sauf à quelques petits détail près , nous avons rencontré des problèmes au niveau de la porte d’entrée de la chambre ( elle ne fermer que si l’on mettait la clé) nous l’avons signalé le matin à la réception qui nous a dit qu’elle allait faire quelque chose pour résoudre le problème, dommage pour le lavabo ancien cassé devant , qu’il n’y es pas de petite terrasse non plus dans les chambres ça aurait été top pour un appart hôtel , le lit était médiocre , sinon pour le personnel très sympathique et agréable rien à dire de plus sauf que malheureusement cet hôtel ne mérite pas 3 étoiles ( peut être deux étoiles hélas ) sinon nous sommes venu qu’une nuit mais nous pensons pas revenir, dommage pour cet hôtel qui a des endroits magnifiques autour ….
Stayed 1 night in Oct 2024