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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Hotel with a 24-hour front desk, steps from Aude Gate

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Restaurant
Lobby
Terrace/patio
Minibar, in-room safe, individually decorated, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
Minibar
Electric kettle
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room | Minibar, in-room safe, individually decorated, desk

Classic Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
Minibar
Electric kettle
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
Minibar
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
Minibar
Electric kettle
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, individually decorated, desk

Family Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
TV
Private bathroom
Hair dryer
Minibar
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

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About the neighborhood

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 miles
  • Aude Gate - 1 min walk - 0.1 miles
  • Narbonnaise Gate - 2 min walk - 0.2 miles
  • Château Comtal - 3 min walk - 0.2 miles
  • Theatre Jean Deschamps - 4 min walk - 0.2 miles

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪L'Escargot - ‬2 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Les Terrasses de la Cité - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Upscale hotel near Aude Gate
Located close to School Museum and Theatre Jean Deschamps, Hôtel Le Donjon - Coeur de la Cité Médiévale provides a garden, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Brasserie Le Donjon, the on-site brasserie. Free in-room WiFi and a business center are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • A TV in the lobby, multilingual staff, and 1 meeting room
  • Luggage storage, a banquet hall, and free newspapers
  • Guest reviews say great things about the helpful staff and location
Room features
All 61 individually decorated rooms offer thoughtful touches such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • Electric kettles, daily housekeeping, and desks

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 3 and January 20.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is Hôtel Le Donjon - Coeur de la Cité Médiévale pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 12 per pet, per night. Service animals are exempt from fees.

How much is parking at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Valet parking is available for EUR 24 per night. Limited spots are available.

What time is check-in at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:30 PM; Check-in end time: anytime.

What time is check-out at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-out is at noon.

Where is Hôtel Le Donjon - Coeur de la Cité Médiévale located?

Located in City of Carcassonne, this hotel is steps from Aude Gate, School Museum, and Narbonnaise Gate. Theatre Jean Deschamps and Château Comtal are just steps away. Carcassonne Station is 25 minutes by foot.

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Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 595 out of 1000 reviews
Rating 8 - Good. 296 out of 1000 reviews
Rating 6 - Okay. 75 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Liked: Staff & service, amenities, property conditions & facilities
Best location, beautiful hotel. The staff were very friendly. Great to have the check out late, so you can explore the area further. I would love to be back!
Stayed 1 night in Apr 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quaint boutique hotel in a great location in the walled city. The staff were kind and the room was nice
Stayed 1 night in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
We loved having parking and transportation to the hotel available …the amazing ancient city and refurbished old-style European hotel was perfect and fitting for the incredible site we were in the center of .
Stayed 2 nights in Apr 2025

10/10 Excellent

Saeid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice and clean hotel and located amazing place.
Stayed 2 nights in Jan 2025

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Carcasonne. Hotel room was up many many stairs so for elderly it was not a reasonable choice. The village was amazing, restaurants excellent and the hotel was charming.
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a clean and safe budget friendly option. Incredible value. Great for women traveling solo.
Stayed 1 night in Mar 2025

10/10 Excellent

barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it's quirkiness and feel of being in an old castle area.

10/10 Excellent

barb

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being inside the castle walls. Very walkable. Lovely old, and I mean hundreds of years old, hotel. Staff was very nice.
Stayed 2 nights in Feb 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, great location for the city.
Stayed 1 night in Sep 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Le Donjon is one of the most unique places I've ever stayed. It was a great experience. From our room we could see the Chateau Comtal, the castle of Carcassonne. The hotel is right in the middle of La Cite Medievale, near the Aude Gate. The staff was very helpful and accomodating. The room was spacious and the beds were comfortable. It was great staying in the walled city. We could bring our purchases back to the room easily. The hotel also has a secured parking lot that it shares with the nearby Hotel de La Cite. We would definitely stay here again and request the same room!
Stayed 4 nights in Mar 2025

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best decision in my trip. The hotel is cozy, comfortable, and has character. The staff is superb: cordial and helpful all the time.
Stayed 2 nights in Dec 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option when visitong Carcassonne

Great option when visitong Carcassonne, right in the cité medievale. Amazing location, very good breakfast and quality of the room. In a historical house
Stayed 2 nights in Dec 2024

10/10 Excellent

Dr. Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasent stay

Lovely room, super location, friendly staff, good value
Stayed 1 night in Oct 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
A great choice for a night or two within the medieval walled city.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was excellent as was our room. loved the town and would recommend two night stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the rooms in a private courtyard was outstanding.
Stayed 1 night in Sep 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice option in the medieval town. The private patio was a nice touch.
Stayed 1 night in Nov 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel, situated perfectly to explore the old city. Room was excellent and staff very friendly. Secure parking very easy to find and baggage service to and from hotel is really useful
Stayed 3 nights in Sep 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and it was accessible to many places!!
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Liked: Amenities
Great place to explore Carcasonne. Well located. Helpful stsff
Stayed 2 nights in Oct 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful location

Always love staying at the Donjon. The location is perfect, staff are friendly, great breakfast. The only negative is the bathroom. We had 3 rooms and all 3 the shower water leaked all over the floor despite numerous attempts to stop this. Also a couple of our travellers nearly slipped in the shower. The surface is very slippery.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very helpful and friendly staff. The location is amazing, in the middle of Carcassonne. The rooms are clean and tidy. We enjoyed staying here very much!
Stayed 1 night in Aug 2024