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Au Royal Hôtel

2.0 star property
Hotel in Carcassonne

Choose dates to view prices

Photo gallery for Au Royal Hôtel

Standard Suite | Premium bedding, iron/ironing board, free WiFi
Interior entrance
Staircase
Terrace/patio
Property entrance
Au Royal Hôtel sits in the heart of Bastide Saint-Louis, welcoming guests with its warm atmosphere. The hotel features a terrace perfect for morning meals, complimentary in-room WiFi, and offers luggage storage for convenient exploring.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Pet friendly
  • Breakfast available
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Senior Double Room, 1 Double Bed

Senior Double Room, 1 Double Bed | Premium bedding, iron/ironing board, free WiFi

Senior Double Room, 1 Double Bed

Highlights

Heating
Flat-screen TV
Ceiling fan
Premium bedding
Shower/tub combination
Private bathroom
Hair dryer
Cable/satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double room with Bath

Premium bedding, iron/ironing board, free WiFi

Double room with Bath

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Flat-screen TV
Ceiling fan
Premium bedding
Shower/tub combination
Private bathroom
Hair dryer
Cable/satellite channels
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Premium bedding, iron/ironing board, free WiFi

Family Quadruple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Flat-screen TV
Ceiling fan
Premium bedding
Shower/tub combination
Private bathroom
Hair dryer
Cable/satellite channels
  • 22 sq m
  • City view
  • Sleeps 4
  • 1 Double Bunk Bed

View all photos for Double room with Shower

Double room with Shower | Premium bedding, iron/ironing board, free WiFi

Double room with Shower

Highlights

Heating
Flat-screen TV
Ceiling fan
Premium bedding
Shower/tub combination
Private bathroom
Hair dryer
Cable/satellite channels
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Suite

Standard Suite | Premium bedding, iron/ironing board, free WiFi

Standard Suite

Highlights

Heating
Flat-screen TV
Ceiling fan
Premium bedding
2 bedrooms
Hair dryer
2 bathrooms
Shower/tub combination
  • 22 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
22 Boulevard Jean Jaurès, Carcassonne, Aude, 11000

What's nearby

  • Canal du Midi Harbor Master's Office - 8 min walk - 0.4 miles
  • Historic Fortified City of Carcassonne - 14 min walk - 0.8 miles
  • Narbonnaise Gate - 15 min walk - 0.8 miles
  • Aude Gate - 15 min walk - 0.8 miles
  • Château Comtal - 17 min walk - 0.9 miles

Getting around

  • Carcassonne Station - 8 min walk
  • Carcassonne (CCF-Pays Cathare) - 5 min drive

Restaurants

  • ‪Le Cathare - ‬3 min walk
  • ‪Le Petit Moka - ‬4 min walk
  • ‪La Divine Comedie - ‬1 min walk
  • ‪Cafe Cornella - ‬3 min walk
  • ‪Crêperie Le Blé Noir - ‬3 min walk

About this property

Au Royal Hôtel

Hotel located in Bastide Saint-Louis
Au Royal Hôtel provides a terrace and more. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self parking (surcharge), and luggage storage
  • Bicycle parking and smoke-free premises
Room features
All guestrooms at Au Royal Hôtel have perks such as premium bedding, as well as amenities like free WiFi and free weekday newspapers.
More amenities include:
  • Heating and ceiling fans
  • Shower/tub combinations and hair dryers
  • 59-cm flat-screen TVs with cable channels
  • Housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (EUR 5 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 8 per person

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (on request)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 59-cm flat-screen TV with digital channels

More

  • Ceiling fan
  • Free weekday newspapers
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

The front desk is open daily from 2:00 PM - 7 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 5 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.40 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 8 per person
  • Covered self parking fee: EUR 5.00 per day
  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Children 18 years old and younger are not permitted at this property
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Au Royal
Au Royal Carcassonne
Au Royal Hôtel
Au Royal Hôtel Carcassonne
Hotel Au Royal
Au Royal Hôtel Hotel
Au Royal Hôtel Carcassonne
Au Royal Hôtel Hotel Carcassonne

Frequently asked questions

Is Au Royal Hôtel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 5 per pet, per day. Service animals are exempt from fees.

How much is parking at Au Royal Hôtel?

Self parking is available for EUR 5.00 per day.

What time is check-in at Au Royal Hôtel?

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Au Royal Hôtel?

Check-out is at 11:00 AM. Late check-out is available for EUR 15 (subject to availability).

Where is Au Royal Hôtel located?

Located in Bastide Saint-Louis, this hotel is within a 5-minute walk of Museum of Fine Arts, Place Carnot, and Raymond Chesa Leisure Park. Theatre Jean-Alary and Maison des Memoires are also within 10 minutes. Carcassonne Station is 8 minutes by foot.

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Reviews

Au Royal Hôtel Reviews

7.0

Good

7.2

Cleanliness

7.8

Location

7.4

Staff & service

7.0

Eco-friendliness

6.4

Property conditions & facilities
Rating 10 - Excellent. 47 out of 298 reviews
Rating 8 - Good. 118 out of 298 reviews
Rating 6 - Okay. 85 out of 298 reviews
Rating 4 - Poor. 30 out of 298 reviews
Rating 2 - Terrible. 18 out of 298 reviews

Reviews

6/10 Okay

Victoria

Disliked: Property conditions & facilities

Basic but good.

Very noisy hotel I can't explain what all the noises were but there was a lot of them! It's basic but ok for few nights stay with no frills . Great location and easy to find . Lots to do around the hotel.
Stayed 2 nights in Apr 2025

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

3 nights in Au Royal

Rather disappointing and did not live up to the photos. Hotel is advertised as with parking, but this is simply not true. The parking in Carcassonne can only be described as a nightmare and a long drive round trying to find a space (not at the hotel as there are non available) is a regular occurrence. Room wasn't particularly clean and there is next to no storage space, meaning living out of a suitcase. Staff are very friendly, but this is the only real plus.
True picture of outside hotel Au Royal
This is the storage space available
Cleanliness?
Bathroom wasn't the cleannist
Stayed 3 nights in May 2023

6/10 Okay

Giorgio

Liked: Staff & service
silenziosa
Stayed 1 night in Sep 2025

6/10 Okay

Emepege

Liked: Staff & service, amenities
Disliked: Cleanliness
Amabilidad del personal. Déficit limpieza en habitación, toallas,
Stayed 3 nights in Sep 2025

10/10 Excellent

Caleb

Nice bloke from the front desk! Recommend
Stayed 1 night in Aug 2025

2/10 Terrible

MARIA PAULA

Disliked: Staff & service, property conditions & facilities, room comfort
El hotel no tenía aire acondicionado, solo un ventilador que hacía ruido, y la bañera tenía cortinas poco higiénicas.El domingo había personal del hotel a primera hora pero no había nadie custodiando las maletas a las 12:45 de la mañana cuando fuimos a recoger las maletas
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveler

Liked: Cleanliness

Hôtel correct

L'établissement est bien placé vers le centre de Carcassonne. Grande chambre en état moyen. Salle de bain avec une petite douche. Prix abordable. Petit déjeuner avec l'essentiel. L'établissement est référencé Accueil vélo et dispose bien d'un moyen de stationnement de vélo sous en préaux à l'arrière. Toutefois il n'y a pas de support vélo (appui contre le mur), ni de point d'ancrage.
Stayed 1 night in Apr 2025

2/10 Terrible

isabelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fuir...

Déception totale. Inconcevable pour un 2 étoiles ! Chambre médiocre, état déplorable.
Stayed 1 night in Jan 2025

8/10 Good

Josiane

Liked: Cleanliness, staff & service

Bon hôtel en centre ville

Hôtel correct, bon séjour dans l'ensemble. Confort assez rustique. Le plus : sa situation en plein centre ville.
Stayed 1 night in Nov 2024

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅からシテに行く途中にあるシンプルなホテルです。便利な場所にあり、比較的静かなので泊まるだけなら十分でした
Stayed 2 nights in Oct 2024

10/10 Excellent

Azmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel confortable au cœur de la ville.

Très bon séjour, chambres confortables et pratiques. L'hôtel est idéalement situé et la gérante est de très bon conseil sur les activités à faire pour découvrir Carcassonne. Literie très confortable, nous avons très bien dormi. Malgré la feria qui se tenait en centre ville nous étions au calme.
Stayed 2 nights in Aug 2024

6/10 Okay

Alida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale molto gentile. Camera pulita
Stayed 1 night in Aug 2024

6/10 Okay

Florence

Liked: Staff & service

Bon accueil

Très bon accueil mais hôtel vieillissant
Stayed 1 night in Aug 2024

4/10 Poor

G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Few days away

Very antiquated, shower curtain smelled. The lady in charge/owner was lovely though, helpful, and spoke English.
Stayed 4 nights in Jul 2024

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service

Agréable

Cet hôtel est bien situé et proche des commerces Un peu vieillot il est resté dans son jus et sans climatisation mais l’accueil a été très chaleureux et notre hôtesse nous a très bien conseillé sur les parkings et restaurants … on oublie les inconforts
Stayed 3 nights in Jul 2024

8/10 Good

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione comoda sia per la stazione che per il castello e il centro citta. Camera con bagno pulita e spaziosa . Colazione discreta. Personale gentile
Stayed 1 night in Jul 2024

4/10 Poor

Salvador

Disliked: Cleanliness, property conditions & facilities, room comfort

Habitación antigua y sucia

La habitación que nos dieron era muy antigua, baño con baldosas repintadas y cortina de ducha sucia. Faltaba luz en los apliques de la cama. Sabanas con alguna rasgadura y somier viejo y sucio. Estuvimos solo un noche, afortunadamemte. Lo mejor, su ubicación.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Hotel gut gelegen zur Innenstadt.
Stayed 1 night in Sep 2023

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities

Séjour Royal hôtel

Chambre : literie confortable mais éclairage trop faible pour lire. Son TV trop bas. Douche : j'aurais préféré une douche à l'italienne ou il y a moins de risque de chute. Les sièges de la salle à manger un peu petits pour des adultes.
Stayed 3 nights in Sep 2023

2/10 Terrible

Leroy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty conditionlights not working
Stayed 1 night in Jul 2023

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon sejour

Cet hôtel est conforme aux attentes avec cependant un accueil au delà de nos attentes plus qu agréable un service de qualité un hotel propre pratique puisque proche du centre et proche dun arrêt de bus pour se rendre à la cite de carcassonne recommandé
Stayed 2 nights in Sep 2022

8/10 Good

Mònica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely mini break

Great stay for two nights in lovely Carcassonne. Hotel was basic but adequate for short stay. Friendly staff, esp. the lady at reception.
Stayed 2 nights in Aug 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Music Festival

Madame on the reception was very welcoming. Happy to help with any issues. Informative. Housekeeping was excellent. Wouldn’t hesitate to stay again. Also easy access to Carcassonne town & City Medieval. Bus stop just outside which was easy to use. 😀
Stayed -1 night in Jul 2022

8/10 Good

Zac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the centre of Carcassonne. Breakfast was offered but we didn’t take it up. The lady on reception was very helpful when we needed to ask questions and boon a taxi.
Stayed 4 nights in Jun 2022

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