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Hotel Chacao Cumberland

3.0 star property
Hotel connected to a shopping center in Caracas with free breakfast

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Photo gallery for Hotel Chacao Cumberland

Lobby sitting area
Front of property
Lobby sitting area
Lobby sitting area
In-room safe, desk, laptop workspace, blackout drapes

Reviews

6.2 out of 10

Popular amenities

  • Breakfast included
  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

Premium Double Room, City View

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Cable channels
Laptop-compatible safe
Laptop workspace
  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Double Room, City View

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Cable channels
Laptop-compatible safe
Laptop workspace
  • City view
  • Sleeps 2
  • 2 Double Beds

Superior Suite, City View

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout drapes/curtains
Designer toiletries
Private bathroom
Cable channels
Daily housekeeping
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Map
Av. Santa Lucia con Av. ppal., del Bosque - Chacaito, Caracas, Capital District

What's nearby

  • Caracas Stock Exchange - 13 min walk - 0.7 miles
  • Sambil Caracas Commercial Center - 2 min drive - 1.3 miles
  • Centro Comercial Ciudad Tamanaco - 2 min drive - 1.5 miles
  • Altamira Square - 4 min drive - 1.7 miles
  • Plaza los Palos Grandes - 5 min drive - 2.2 miles

Getting around

  • Chacaito Station - 10 min walk
  • Caracas Station - 12 min drive
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia) - 44 min drive

Restaurants

  • ‪Pastelería Las Nieves - ‬8 min walk
  • ‪Subway - ‬5 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪El Coco - ‬5 min walk
  • ‪Kamaka Sushi - ‬7 min walk

About this property

Hotel Chacao Cumberland

Hotel located in Sans Souci
You can look forward to free continental breakfast, a free daily manager's reception, and dry cleaning/laundry services at Hotel Chacao Cumberland . The on-site restaurant, El Golozo, serves breakfast. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a 24-hour gym.
You'll also enjoy perks such as:
  • A roundtrip airport shuttle (surcharge), luggage storage, and meeting rooms
  • A water dispenser, smoke-free premises, and laundry services
  • A 24-hour front desk
Room features
All 80 rooms offer comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and bathtubs
  • 40-cm LCD TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to midnight on request

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:30 AM
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • El Golozo

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-cm LCD TV with cable channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Long-term renters welcome
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property

Property is also known as

Chacao Cumberland
Hotel Chacao Cumberland
Chacao Cumberland Hotel
Hotel Chacao Cumberland Caracas
Chacao Cumberland Caracas
Hotel Chacao Cumberland Hotel
Hotel Chacao Cumberland Caracas
Hotel Chacao Cumberland Hotel Caracas

Frequently asked questions

Is Hotel Chacao Cumberland pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Chacao Cumberland ?

Hotel Chacao Cumberland doesn't offer parking.

What time is check-in at Hotel Chacao Cumberland ?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Chacao Cumberland ?

Check-out is at 11:00 AM.

Does Hotel Chacao Cumberland provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–midnight on request. A per person, one-way fee applies.

Where is Hotel Chacao Cumberland located?

Located in Sans Souci, this hotel is within 1 mi (2 km) of Caracas Stock Exchange, Centro Comercial El Recreo, and Tolon Fashion Mall. La Chiquinquira Church and Central University of Venezuela are also within 1 mi (2 km). Chacaito Station is 10 minutes by foot and Sabana Grande Station is 12 minutes.

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Hotel Chacao Cumberland Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 72 reviews
Rating 8 - Good. 16 out of 72 reviews
Rating 6 - Okay. 21 out of 72 reviews
Rating 4 - Poor. 19 out of 72 reviews
Rating 2 - Terrible. 7 out of 72 reviews

7.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
really bad services they wont even pick up the phone from reception . They wont give you any information. Really bad how come you Expedia can advertise anything from that hotel. Very disapinted
Stayed 1 night in Dec 2018

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Aure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es muy bonito y estaba cerca del lugar al que tenia que ir
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Disliked: Room comfort
It’s not bad for that price. Very convenience location. I spent 5 nights for a medical reasons and I was looking for the best price.
Stayed 5 nights in Sep 2018

4/10 Poor

Kel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
AC does not work well throughout hotel. Staff could not provide basic needs E.g. Pencil and band aid
Stayed 1 night in May 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel really O.K., except breakfast!

This hotel is really O.K. Friendly, helpful people at reception. Big, comfortable room with many drawers and big wardrobe. Excellent cleaning. The only thing that was far below the level it should be, was the breakfast.
Stayed 3 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

ALONSO D

Liked: Room comfort
Disliked: Staff & service

Buen precio pero falta calidad

El desayuno etapa incluido y se escudaban en la crisis para o tener desayuno, su explicación era "el desayuno es una cortesía, no una obligación".
This review was submitted before 2018 and has not been verified.

8/10 Good

Stanislav

Liked: Property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Leidy P, Cali, Colombia

Liked: Cleanliness, staff & service, room comfort

Buen servicio mal Internet

El servicio muy bueno, las personas son amables y dispuestas a colaborar. A pesar de que perdí el control del TV en la recepción no me cobraron por ello. Sin embargo, el Internet sólo funciona en la recepción y en el restaurante y esto es una molestia.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

전체적으로 실망스러운 호텔

전체적으로 무척 실망스러웠음. 객실과 건물 자체는 나쁘지않았으나 객실관리나 서비스가 최악이었음. 출장자로서 객실에서 와이파이가 되지않아 너무 불편했고, 객실내 금고는 고장나 작동이 되지않아서 수리요청을 했으나 퇴실때까지 시정되지않았으며, 조식도 너무 열악했음. 개인적으로 커피를 좋아하는데 커피가 없어서 제공을 받지못한 유일한 호텔이었음. 최근의 어려운 경제사정으로인한 일시적인 문제일지는 모르겠으나 현재로서는 다시 묵고싶지않음.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Eliana

Liked: Cleanliness, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

#HotelCumberlan, Holanda

Liked: Cleanliness
Disliked: Property conditions & facilities

Leuk hotel

Mijn ervaring met dit hotel was. Kamer was uitstekend, alleen het eten was zeer bizar en slecht. Ik raad aan daar verblijven en buiten de deur eten. Ee is een goede Chinees in de buurt.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities

Downtown

No parking no vallet parking . Excellent location but old not up date facilities Not a 3.5 start
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Zaira, Cumana

Disliked: Staff & service, property conditions & facilities, room comfort

Hotel liegt in einer verkehrsreichen Zone

Durch hohes Verkehrsaufkommen war das Hotel schwer zu errreichen. Das 1. Zimmer was uns angeboten wurde stank nach Schweiß. Frühstück mangelhaft, an einem Tag fiel das Früstück aus, es war ausverkauft. Es fiel uns nicht schwer, obwohl bezahlt, das Hotel vorzeitig zu verlassen.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Mary, Ciudad Bolivar

Liked: Room comfort
Disliked: Cleanliness, staff & service

para mejorar un servicio costoso

En realidad llegar es fácil, pero en cuanto a mi experiencia se ve que no habian cambiado las sabanas tenia cabellos de otras personas y otras impurezas, en cuanto al agua ademas de ubicarla en otros pisos su sabor no es puro por otra parte la unica vez que fui al desayuno no había lo ofrecido y las frutas estaban marchitas.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Carlos Arturo, Bogota

Disliked: Property conditions & facilities

aceptable

El gimnasio tiene unas máquinas en mal estado. El wi fi es de baja cobertura. Prácticamente no sirve en las habitaciones.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

se recomienda

Esta bien ubicado y en buenas condiciones el desayuno es bueno
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Auristela Hernandez, Puerto Ordaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volveremos !
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Cleanliness

Comparado com o resto, é bom.

Tinha boa acomodação, a limpeza estava mais ou menos. Não tinha agua quente no chuveiro e o WIFI é pessimo no quarto. No geral, comparando com a cidade que tinha falta de água e de produtos basicos (papel higienico por exemplo), até que o hotel esta bom.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Elina Moya, estado Sucre

Liked: Cleanliness, room comfort

"Camas confortables";

Agradable. Pero nunca se pudo acceder a internet
This review was submitted before 2018 and has not been verified.

10/10 Excellent

raul m mariscal ch, puerto la cruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

"Excelente ubicación"

"Camas confortables"
This review was submitted before 2018 and has not been verified.

6/10 Okay

nobley, europe

Liked: Cleanliness, room comfort
good location for the visits we needed to make. Some rooms are tired but the staff are friendly and helpful. Many speak quite good English