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Hotel Cayena Caracas

4.5 star property
Luxury hotel with free valet parking and a 24-hour fitness center

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Photo gallery for Hotel Cayena Caracas

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Interior
1 bedroom, Frette Italian sheets, premium bedding, down comforters
Fireplace
Library

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Breakfast available
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Presidential Cayena Suite

Presidential Cayena Suite | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Presidential Cayena Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 87 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Premium Room

Deluxe Premium Room | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Premium Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige King

Prestige King | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Prestige King

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Castellana Suite

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Castellana Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ávila Suite

1 bedroom, Frette Italian sheets, premium bedding, down comforters

Ávila Suite

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 55 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, Frette Italian sheets, premium bedding, down comforters

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. José Angel lamas y El Bosque, Av. Principal de La Castellana, Caracas, Miranda, 1060

What's nearby

  • Altamira Square - 9 min walk - 0.5 miles
  • Centro de Arte La Estancia - 15 min walk - 0.8 miles
  • Sambil Caracas Commercial Center - 16 min walk - 0.9 miles
  • Plaza los Palos Grandes - 16 min walk - 0.9 miles
  • Centro Comercial Ciudad Tamanaco - 3 min drive - 1.2 miles

Getting around

  • Altamira Station - 11 min walk
  • Caracas Station - 15 min drive
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia) - 45 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Avila Tei - ‬4 min walk
  • ‪El León - ‬5 min walk
  • ‪Tony Roma's - ‬5 min walk
  • ‪Salon Canton - ‬5 min walk

About this property

Hotel Cayena Caracas

Luxury hotel near Fundacion Centro de Estudios Latinoamericanos Romulo Gallegos
Located close to Altamira Square and Centro de Arte La Estancia, Hotel Cayena Caracas provides a poolside bar, a free daily manager's reception, and a rooftop terrace. Treat yourself to spa services, such as a sports massage or reflexology. The on-site Italian cuisine fine-dining restaurant, Sereno, offers breakfast, brunch, lunch, and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and massage treatment rooms
  • A front-desk safe, concierge services, and a porter/bellhop
Room features
All guestrooms are individually furnished, and feature comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes.
Extra amenities include:
  • Hypo-allergenic bedding, Frette Italian sheets, and pillowtop mattresses
  • Rainfall showers, designer toiletries, and hair dryers
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, free infant beds, and daily housekeeping

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) during limited hours on request
  • Area shuttle (surcharge)
  • Free secured, covered valet parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; USD 30 to 60 for adults and USD 30 to 60 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Sereno

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (495 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages
  • Reflexology
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (24 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (21 inches high)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 79.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 30 to 60 for adults, and USD 30 to 60 for children
  • Airport shuttle fee: USD 336 per vehicle (roundtrip, maximum occupancy 3)
  • Airport shuttle fee per child: USD 280 (roundtrip), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 79.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Cayena-Caracas
Cayena Caracas
Cayena Caracas
Hotel Cayena Caracas Hotel
Hotel Cayena Caracas Caracas
Hotel Cayena Caracas Hotel Caracas

Frequently asked questions

Does Hotel Cayena Caracas have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–7:00 PM.

Is Hotel Cayena Caracas pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Cayena Caracas?

Valet parking is free at this property.

What time is check-in at Hotel Cayena Caracas?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Cayena Caracas?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Cayena Caracas provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 336 per vehicle applies.

Where is Hotel Cayena Caracas located?

Located in Bello Campo, this luxury hotel is within a 10-minute walk of Fundacion Centro de Estudios Latinoamericanos Romulo Gallegos and Altamira Square. Centro de Arte La Estancia and Sambil Caracas Commercial Center are also within 1 mi (2 km). Altamira Station is 11 minutes by foot and Chacao Station is 15 minutes.

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Hotel Cayena Caracas Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 15 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio. buena comida. Hotel seguro. La locación es buena. las habitaciones son cómodas. Uno de los mejores hoteles en los que he estado
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was THE BEST EXPERIENCE IN OUR LIVES!!! if you really want to feel like a million dollars and be treated like a King, PLEASE PLEASE and if you make it to Caracas, YOU HAVE TO GO TO THIS HOTEL... The staff I can say hands down is the best I have ever seen in my life, even in movies... the Outstanding treatment we got from the moment we arrived was again out of this world, the facilities are nothing but incredible, the attention to detail has no words.. But make sure to stay more than one night because you will definitely want to enjoy the hotel.. My wife and I had plans to stay only one night but after the first day we decided to stay 3 additional nights. There are no words to express the food in the restaurant, the again outstanding treatment of the staff and great place this hotel is. 1 Million points to everyone working there!.. and Thank you!!..
Stayed 1 night in Jul 2018
This review was submitted before 2018 and has not been verified.

10/10 Excellent

T.A, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service, great location, awesome food

Excellent staff Great locatiom Awesome food Rooms neat and clean Upscale Privacy
Stayed 3 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

World class hotel

Incredible hotel, the staff is unbelievably capable and attentive to every detail.
Stayed 3 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

la Tartaruga , Tobagp Caribbean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confy and safe

Spent 3 days inside with all what was needed. Great attentive service, quality of the products, beautiful enviroment for meetings.
This review was submitted before 2018 and has not been verified.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in Caracas

If you are looking for privacy and an excellent service, Cayena is the place to stay. Beautiful decoration. Excellent amenities. Is like a bubble in a trouble city.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

shellie, Midland Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk went out of way to help us on our stay!!!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Art, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great privacy and comfort

Great hotel with great service and maximum privacy
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Good hotel.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

lorena, Valencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espectacular

Excelente muy satisfecha
This review was submitted before 2018 and has not been verified.

10/10 Excellent

CLAUDIA, Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Se andate a Caracas è qui che dovete dormire!

A Caracas per lavoro. città pericolosa, paese pericoloso. questo hotel dà la sicurezza di tutto. ed ogni confort e sta nella zona migliore della città. e' qui che dovete andare se vi recate da queste parti.