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Queen Victoria Hotel & Manor House by NEWMARK

5.0 star property
Luxury hotel with a full-service spa and free valet parking

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Photo gallery for Queen Victoria Hotel & Manor House by NEWMARK

View from room
Pool
Hallway
View from property
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service
  • 24/7 front desk

Room options

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Showing 2 of 2 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Canal view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Portswood Close Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape, 8001

What's nearby

  • Two Oceans Aquarium - 5 min walk - 0.3 miles
  • Cape Town Stadium - 8 min walk - 0.5 miles
  • Cape Town Cruise Terminal - 12 min walk - 0.7 miles
  • Cape Town International Convention Centre - 19 min walk - 1.0 mile
  • Long Street - 20 min walk - 1.1 miles

Getting around

  • Cape Town Station - 7 min drive
  • Observatory Station - 8 min drive
  • Cape Town Intl. Airport (CPT) - 21 min drive

Restaurants

  • ‪V & A Waterfront - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Ocean Basket - ‬3 min walk
  • ‪Life Grand Café - ‬2 min walk
  • ‪Cooked - ‬3 min walk

About this property

Queen Victoria Hotel & Manor House by NEWMARK

Luxury hotel near Cape Town Stadium
Close to Cape Town Cruise Terminal and Cape Town International Convention Centre, Queen Victoria Hotel & Manor House by NEWMARK provides a poolside bar, a terrace, and a garden. Indulge in Ayurvedic treatments, a facial, and aromatherapy at the onsite spa. The on-site restaurant, Dash, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site.
You'll also enjoy the following perks during your stay:
  • Outdoor pool access nearby with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and free bicycle rentals
  • Express check-out, express check-in, and babysitting (surcharge)
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms are individually furnished, and offer comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and deep soaking tubs
  • 42-inch HDTVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: ZAR 385 for adults and ZAR 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Dash

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Sauna

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 80% of food locally-sourced
  • Built in 2011
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 385.00 for adults and ZAR 200 for children
  • Airport shuttle fee: ZAR 900 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Queen Hotel Victoria
Queen Victoria Hotel
Victoria Queen Hotel
Queen Victoria Hotel Cape Town, South Africa
Queen Victoria Hotel Cape Town
Queen Victoria Cape Town
Queen Victoria Hotel Manor House Cape Town
Queen Victoria Hotel Manor House
Queen Victoria Manor House Cape Town
Queen Victoria Manor House
Queen Victoria Hotel
Queen Victoria Hotel Manor House by NEWMARK
Queen Victoria Hotel & Manor House by NEWMARK Hotel
Queen Victoria Hotel & Manor House by NEWMARK Cape Town
Queen Victoria Hotel & Manor House by NEWMARK Hotel Cape Town

Frequently asked questions

Does Queen Victoria Hotel & Manor House by NEWMARK have a pool?

Yes, this property has outdoor pool access.

Is Queen Victoria Hotel & Manor House by NEWMARK pet-friendly?

No, pets are not allowed at this property.

How much is parking at Queen Victoria Hotel & Manor House by NEWMARK?

Self parking and valet parking are free at this property.

What time is check-in at Queen Victoria Hotel & Manor House by NEWMARK?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Queen Victoria Hotel & Manor House by NEWMARK?

Check-out is at 11 AM.

Does Queen Victoria Hotel & Manor House by NEWMARK provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 900 per person applies.

Where is Queen Victoria Hotel & Manor House by NEWMARK located?

Located in Victoria and Alfred Waterfront, this luxury hotel is within 1 mi (2 km) of The Watershed, Cape Town Stadium, and Cape Town International Convention Centre. Cape Town Cruise Terminal and Long Street are also within 1 mi (2 km). Cape Town Station is 29 minutes by foot.

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Queen Victoria Hotel & Manor House by NEWMARK Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 321 out of 416 reviews
Rating 8 - Good. 73 out of 416 reviews
Rating 6 - Okay. 13 out of 416 reviews
Rating 4 - Poor. 4 out of 416 reviews
Rating 2 - Terrible. 5 out of 416 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

We loved this hotel. Very attentive service, delicious restaurant for dinner, beautiful and clean room!
Stayed 3 nights in Feb 2025

10/10

What a beautiful property, very close to the mall with many dining options. The staff was incredibly friendly and I would absolutely recommend anyone to stay here!
Stayed 1 night in Dec 2024

10/10

Perfect stay in Dock House. Everything about the hotel & facilities are excellent & the staff really do go the extra mile to make the stay special. The location is perfect for Waterfront & we would definitely recommend.
Stayed 2 nights in Jan 2025

10/10

The staff is wonderful and polite, the rooms are spacious and comfortable and the area is clean and safe. Highly recommended!
Stayed 3 nights in Jan 2025

10/10

Simply exceptional service. The staff were the most welcoming, knowledgeable, helpful and thoughtful I have ever interacted with. An absolutely divine hotel. Food was excellent. Great beds and linens. Loved the thoughtful black facecloth for make up removal. Will definitely return.
Stayed 1 night in Mar 2025

10/10

Just a lovely place to stay. My only complaint was that the food menu was very limited, especially since I didn’t want a 6 course meal. Options were limited and cobbled together 2 appetizers as a meal. Otherwise, it was a very nice experience.
Stayed 2 nights in Mar 2025

10/10

Friendly helpful staff in a great location
Stayed 5 nights in Mar 2024

10/10

Great staff and service. Excellent location.
Stayed 2 nights in May 2024

10/10

Small quiet hotel. Perfect location and all the staff were excellent. They could not have been more helpful. Highly recommended hotel.
Stayed 6 nights in Jul 2024

10/10

All of the staff were very friendly and helpful. The room was elegantly appointed. The food in the restaurant was top notch.
Stayed 4 nights in Sep 2024

10/10

Excellent place. Everything and everyone were great and professional
Stayed 1 night in May 2024

10/10

Clean Room and very helpful staff
Stayed 8 nights in Nov 2023

10/10

Excellent hotel. Fantastic location near the V&A waterfront. Staff helpful and attentive
Stayed 4 nights in Jul 2022

10/10

Everything was amazing from check-in to check-out…. The staff and property are perfection…. Breakfast and room service was delicious
Stayed 1 night in Dec 2023

10/10

We enjoyed a four night stay at the hotel. This is our second visit - location brilliant in an historic area of the waterfront. Staff very helpful, facilities exceptional with a beautiful pool area and fabulous spa ! Will go again!
Stayed 4 nights in Jan 2024

10/10

Staff was super friendly and helpful. Food excellent
Stayed 2 nights in Feb 2023

10/10

Very convenient for waterfront. Lovely pool garden, room large with oversize bathroom
Stayed 1 night in Feb 2024

10/10

Everything is excellent
Stayed 2 nights in Dec 2023

10/10

Top notch hotel in a great location. The V&A Waterfront provides a very safe walkable area with lots of shops, restaurants and entertainment options (boat trips, tours). The hotel staff at Queen Victoria is top notch in all respects- courtesy, helpfulness and desire to do anything they can to make your stay in the city/country as good as possible.

8/10

The hotel was well equipped so comfortable and clean, its proximity to the main road meant it was very noisy in our room and the swimming pool, the staff were very friendly and so helpful although there weren’t enough staff for breakfast service and at the bar early evening
Stayed 3 nights in Jan 2024

10/10

Everything was in fabulous condition and the staff were extremely friendly. Despite Cape Town being a somewhat dangerous destination at the moment, I felt very safe and taken care of at the hotel, given proper guidance on activities and how to enjoy the surrounding area. I would definitely return to stay again!
Stayed 5 nights in Jan 2024

10/10

First stop en route up the garden route for our honeymoon and couldn’t have got off to a better start. The hotel itself is amazing very modern with all the amenities you could ask for. The staff were very attentive and friendly can not speak highly enough of all involved with the hotel. The breakfast as well was amazing and set us up perfectly every morning for the rest of the day
Stayed 3 nights in Feb 2024

10/10

Fantastic experience. Beautifull hotell with great service. From check in, room cleaning, concierge to breakfast. Everybody was extremely helpfull and kind.
Stayed 4 nights in May 2023

10/10

We enjoyed 5 nights here. Could not recommend highly enough. Location, condition and amenities unsurpassed. Would not consider any other hotel at the Waterfront.
Stayed 5 nights in Feb 2023

10/10

I can’t say enough about the staff here. Check in was not waiting in line in front of a long counter. Instead, you were seated at a desk and given a beverage to sip on during the quick check in process. There was always someone nearby to ask a question. The breakfast that was included had so many choices and was delicious! Location was a very short walk to the Waterfront. Room was very nice with a small tray of treats to greet us. Bathroom included heated towel racks which were a pleasant surprise. My only criticism was that the bathroom toilet area had obviously had a water leak so the paint was bulging and looked horrible which was certainly not in keeping with the rest of the hotel. I would definitely recommend.
Stayed 1 night in Sep 2024