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NH Cape Town The Lord Charles

4.0 star property
Family-friendly hotel with 2 outdoor pools and a fitness center

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Photo gallery for NH Cape Town The Lord Charles

Interior
2 outdoor pools, pool umbrellas
Exterior
Bar (on property)
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Room service

Room options

Similar properties

Exterior detail

Lord Charles Hotel, Somerset West, a Tribute Portfolio Hotel

  • Pool
  • Breakfast included
  • Spa
  • Parking included
8.6 out of 10, Excellent, 38 reviews
Lord Charles Hotel, Somerset West, a Tribute Portfolio Hotel

About the neighborhood

Map
Corner of Main Road (M9) & Broadway, Boulevard (R44, Cape Town, Western Cape (province), 7130

What's nearby

  • Cheetah Outreach - 5 min drive - 2.3 miles
  • Lourensford Wine Estate - 6 min drive - 3.0 miles
  • Vergelegen Wine Estate - 10 min drive - 4.9 miles
  • Erinvale Golf Club - 11 min drive - 5.1 miles
  • Spier Wine Estate - 16 min drive - 9.6 miles

Getting around

  • Firgrove Station - 4 min drive
  • Cape Town Bellville Station - 28 min drive
  • Cape Town Intl. Airport (CPT) - 26 min drive

Restaurants

  • ‪Steffanie's Place - ‬5 min drive
  • ‪The Hussar Grill - ‬8 min walk
  • ‪Indigo Spur Steak Ranch - ‬9 min walk
  • ‪Wimpy - ‬4 min drive
  • ‪WCafe - ‬9 min walk

About this property

NH Cape Town The Lord Charles

Upscale family-friendly hotel located in Somerset West
At NH Cape Town The Lord Charles, you can look forward to an airport shuttle, a terrace, and a garden. Treat yourself to spa services, such as a facial or a body treatment. The on-site restaurant, Garden Terrace, offers breakfast, lunch, dinner, and kids' meals. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools with pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and tennis courts
  • Express check-out, tour/ticket assistance, and a 24-hour front desk
Room features
All 198 rooms include comforts such as 24-hour room service and pillow menus, in addition to perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with rainfall showers and tubs or showers
  • Flat-screen TVs with satellite channels
  • Childcare services, coffee/tea makers, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request
  • Area shuttle up to 10 km
  • Beach shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: ZAR 214 to 527 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Garden Terrace

Things to do

  • 2 outdoor pools
  • Gym
  • Personal motorized watercraft
  • Piano
  • Tennis
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (15,007 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 1989
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 214 to 527 per person
  • Airport shuttle fee: ZAR 460 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Lord Charles Hotel
NH Hotel Lord Charles
NH Lord Charles
NH Lord Charles Cape Town
NH Lord Charles Hotel
NH Lord Charles Hotel Cape Town
NH The Lord Charles Hotel
NH Cape Town The Lord Charles Hotel
NH Cape Town The Lord Charles Cape Town
NH Cape Town The Lord Charles Hotel Cape Town

Frequently asked questions

Does NH Cape Town The Lord Charles have a pool?

Yes, this property has 2 outdoor pools.

Is NH Cape Town The Lord Charles pet-friendly?

No, pets are not allowed at this property.

How much is parking at NH Cape Town The Lord Charles?

Self parking is free at this property.

What time is check-in at NH Cape Town The Lord Charles?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at NH Cape Town The Lord Charles?

Check-out is at 10 AM.

Does NH Cape Town The Lord Charles provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–midnight on request. A fee of ZAR 460 per vehicle applies.

Where is NH Cape Town The Lord Charles located?

This family-friendly Cape Town hotel is located near the airport, within 3 mi (5 km) of Ster-Kinekor Somerset, Cheetah Outreach and Strand Golf Club. Flagstone Winery is 2.7 mi (4.4 km) away.

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NH Cape Town The Lord Charles Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 59 out of 139 reviews
Rating 8 - Good. 48 out of 139 reviews
Rating 6 - Okay. 21 out of 139 reviews
Rating 4 - Poor. 7 out of 139 reviews
Rating 2 - Terrible. 4 out of 139 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly helpful. The room was huge, clean, quiet, wifi great, all the meals I had was tasty and well presented. I noticed that the service at the pool was very slow and it took forever to pick up the dirty dishes. I am not sure if the manager is giving enough guidance
Stayed 2 nights in Mar 2020

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Friendly staff, excellent breakfast and lovely pool area. The room was bright and comfortable.
Stayed 9 nights in Feb 2020

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had various issues with the room and service but they were resolved fairly quickly. One issue, not resolved is that there are no USB ports available - inconvenient in a hotel used for many business conferences.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the lord charles is impeccable, the staff are all professional, friendly and courteous, service is great and the rooms are amazingly comfortable
Stayed 1 night in Feb 2020

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valentines

The staff were friendly and welcoming to me and my lady. They made it extra special for us. The room was well prepared. We were advised of what is happening at the hotel and around with options for our entertainment. I will definitely book again.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Disappointing stay

In short: They need to learn what the term "maintenance" means. Even if they appoint a handyman, it will go a long way towards addressing he many glaring issues relating to maintenance. And... I do not like to have seconds for breakfast, referring rather sarcastically to the fact that the flies had first helping to the buffet. Staff are very pleasant and helpful. Will not recommend this establishment at all!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel, bien équipé et soigné. Personnel trės aimable. Malheureusement, il n'y a pas de douche et toilettes prės de la piscine. Les murs extérieurs sont sales.
Stayed 3 nights in Jan 2020

8/10 Good

Kuvie, Lagos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious & clean. Nice pool & tennis courts.
Stayed 8 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

2/10 Terrible

Heidi Emma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

O Lord, not the Charles

Very loud kitch hotel, noisy, looks great on pics but i disliked it intensely. Bad internet at extremiies, but those rooms are at least a bit more quiet. Conference groups are loud and walls are vety thin
Stayed 1 night in Oct 2019

8/10 Good

Jennie

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here make this hotel such a wonderful place to stay - Always smiling and friendly - It’s like coming home
Stayed 1 night in Dec 2019

6/10 Okay

Johann, Stellenbosch

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful setting and gardens Plumbing not flowing well Carpets looking worn out
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel with great amenities, the staff were beyond professional and friendly, it’s so well located and perfect for the wine lover looking to explore the local wine routes
Stayed 2 nights in Nov 2019

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has low occupancy tonight so pub and restaurants were closed early which was a disappointment after a 23 hour flight
Stayed 1 night in Nov 2019

6/10 Okay

A

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
In general a very nice hotel well situated in Somerset West . Breakfast was also good but
Stayed 1 night in Nov 2019

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing staff
Stayed 2 nights in Oct 2019

8/10 Good

Lori, Las Vegas

Liked: Staff & service, amenities, property conditions & facilities
I stayed here for a week even though my Expedia booking was for 2 nights. Lovely, friendly staff - responsive; good at recovery (e.g., always had to ask for bottled water even though housekeeping was to leave it each day). Property is a little older; standard room (6 nights) much better than suite on first night (host neglected to make reservation). Love the outdoor areas. Bed was really comfy, large shower with bathroom amenities. Would definitely stay again!
Stayed 2 nights in Sep 2019

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

A great location for conferences, with great facilities on-site. You'd need to set aside some time to visit the more central places in Cape Town like Table Mountain, but it's very doable. Good vineyards around the place to visit for some good wine-tasting.
Stayed 4 nights in Sep 2019

4/10 Poor

PASCAL

Liked: Staff & service
Disliked: Room comfort

Could have been better

It would have been perfect if the bathroom did not leak , the air cons of many many other friends rooms were operational , the tissues available when we overheat , the room coffee had not been renewed for days . This hotel has a lack of Quality Control and this is sad for an hotel of such a level . Our friend s conference were disappointed .
Stayed 2 nights in Sep 2019