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Hotel on the Promenade

4.0 star property
Family-friendly hotel with spa services and a 24-hour front desk

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Photo gallery for Hotel on the Promenade

Balcony
Deluxe Double or Twin Room | View from room
Front of property - evening/night
Deluxe Double or Twin Room | Premium bedding, free minibar items, in-room safe, desk
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Bar
  • Spa
  • Parking available
  • 24/7 front desk
  • Room service

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Premium bedding, free minibar items, in-room safe, desk

Deluxe Double or Twin Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
Refrigerator
Minibar (some free items)
Flat-screen TV
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, free minibar items, in-room safe, desk

Standard Double or Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
Minibar (some free items)
Flat-screen TV
Pillow menu
Renovated in 2012
Memory foam bed
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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About the neighborhood

Map
11 Arthurs Road, Sea Point, Cape Town, Western Cape, 8001

What's nearby

  • Cape Town Stadium - 3 min drive - 1.7 miles
  • Cape Town Cruise Terminal - 4 min drive - 2.4 miles
  • Clifton Bay Beach - 5 min drive - 2.3 miles
  • Camps Bay Beach - 5 min drive - 2.5 miles
  • Long Street - 5 min drive - 3.0 miles

Getting around

  • Cape Town Station - 10 min drive
  • Observatory Station - 10 min drive
  • Cape Town Intl. Airport (CPT) - 28 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪FireBirds - ‬5 min walk
  • ‪Food Inn - ‬3 min walk
  • ‪Atlantic Express - ‬5 min walk
  • ‪Seattle Coffee Company - ‬4 min walk

About this property

Hotel on the Promenade

Upscale family-friendly hotel near Cape Town International Convention Centre
At Hotel on the Promenade, you can look forward to a free manager's reception, a terrace, and a coffee shop/cafe. Treat yourself to spa services, such as a body scrub, a massage, or a manicure/pedicure. The on-site French cuisine bistro, The Bistro, offers breakfast, brunch, lunch, dinner, and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and car rentals on site.
Other perks at this hotel include:
  • Free self parking, plus valet parking (surcharge)
  • Breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and babysitting (surcharge)
Room features
All guestrooms at Hotel on the Promenade boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Dutch, English, French, German, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (ZAR 50 per day)
  • Limited onsite parking

Food and drink

  • Breakfast available for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • The Bistro

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 2 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for ZAR 250.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: ZAR 500.00 per day
  • Airport shuttle transfer per adult: ZAR 500 (one way)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: ZAR 500.00 per room (one way)
  • Valet parking fee: ZAR 50.00 per day
  • Rollaway bed fee: ZAR 250.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Cascades Promenade
Cascades Promenade Cape Town
Cascades Promenade Hotel
Cascades Promenade Hotel Cape Town
Cascades On The Promenade Cape Town, South Africa
Cascades On The Promenade Hotel Sea Point
Cascades On The Promenade Cape Town South Africa
Hotel Promenade Cape Town
Hotel Promenade
Promenade Cape Town
Cascades on the Promenade
Hotel on the Promenade Hotel
Hotel on the Promenade Cape Town
Hotel on the Promenade Hotel Cape Town

Frequently asked questions

Is Hotel on the Promenade pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel on the Promenade?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel on the Promenade?

Check-in start time: 1:00 PM; Check-in end time: midnight.

What time is check-out at Hotel on the Promenade?

Check-out is at 11:30 AM.

Does Hotel on the Promenade provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 500.00 per room applies.

Where is Hotel on the Promenade located?

This family-friendly Cape Town hotel is located by the ocean, within a 10-minute walk of Milton Beach, Sea Point Swimming Pool, and Table Mountain National Park. Sea Point Promenade and Sea Point Pavillion are also within 10 minutes.

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Hotel on the Promenade Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 21 out of 27 reviews
Rating 8 - Good. 5 out of 27 reviews
Rating 6 - Okay. 1 out of 27 reviews
Rating 4 - Poor. 0 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William A. Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true boutique hotel, small and elegant, with an attentive, efficient staff. A quiet luxury that made me want to return. The inclusive breakfasts were grand and delicious.
Stayed 2 nights in Mar 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Oct 2024

10/10 Excellent

Tamra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is boutique; cute outdoor restaurant. Location is less than a block from the beach. The owner is very attentive and the staff was superb. Accommodations were great! Food and drinks first rate. Highly recommended.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Sangwook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Danilo, Ribeirao Preto, SP-Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização e visinhança. Equipe fantástica, bem receptivos e atenciosos. Café da manhã impecável!
Stayed 5 nights in Jun 2018
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small boutique hotel in good location a couple blocks from the water. Room was very modern with big balcony and comfortable bed. The owner was very friendly and helpful and gave us suggestions/ tips for things to do around Cape Town.
Stayed 4 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

Incredible stay. Fabulous location. Comfy bed. Good WiFi.
Stayed 5 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tres bel hotel

Tres bel hotel,propre bien situé, Acceuil remarquable
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Anton, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Litet och personligt hotell i bästa läge

Ett litet och mycket fint boutique hotell som gjorde vår vistelse i Kapstaden så bra som överhuvudtaget är möjligt. Mycket hjälpsam och trevlig personal. Rummet var stort, funktionellt och rent med en stor hörnbalkong på andra våningen. Delvis utsikt över havet. Frukosten var fräsch och varierad och maten på lunch och middag var mycket bra.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome place to stay in Sea Point.

Awesome place to stay in Cape Town. Really close to the beach with very confortable bedroom and tasty breakfast. Staff is very friendly.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

Boutique chic with a few niggles

The hotel staff were quite excellent in their service levels. The front desk manager is also very friendly and was quite quick to try solve our problems. One thinks she has to do this often. The room had an excellent bed, sheets and pillows. Good TV offering and great internet. The restaurant had a good menu and the room service was perfect. The rooms were serviced daily and all toiletries were replenished. Towels were cleaned daily.The in-room safe is large. The hotel is situated in a excellent location. Walking distance to the promenade and easy access to all tourist attractions. On the negative side, the hotel/guest house is small and so noise from the kitchen staff talking and slamming doors from other guests is quite disturbing although by 10pm all noise was over. The floors of the room were very dusty and looked as if they had not seen a wet wash in weeks. You only had to look in the corners and between the cables lying on the floor to feel as if walking barefoot or with socks on would be a bad idea. There was also a consistent smell of urine in the hotel dining area throughout our stay. This was quite bad, I'm not sure what was going on. Other than those negatives everything else was great.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Raymond, Scottsdale, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel, great value

Wonderful hotel close to the beach. Excellent service. Very good restaurant.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great breakfast, great staff, very comfortable rooms with all the modern conveniences you could need.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

CHIEH, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location good, good price, sweet staff.

Great place to stay. The staff are all friendly and willing to help. Quiet neighbourhood and close to the beach.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Michael, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great boutique hotel!

Service is great here - personalized, genuine and high quality. Rooms are well appointed and the location is safe and convenient to good restaurants and a short drive away from the cape town landmarks. I have to specifically compliment the chef here - the breakfast was the best we had in cape town, staying at several hotels. Highly recommended!
This review was submitted before 2018 and has not been verified.

8/10 Good

FBB, Johannesburg

Liked: Staff & service, property conditions & facilities, room comfort

Superb!

The Cascades is an amazing boutique hotel. I thoroughly enjoyed my stay there. The rooms are superb!! Although the bathroom didn't seem like it had been cleaned properly (I found random hairs in the basin & shower) I find it hard to hold this against them due to the lovely I had at the hotel.
This review was submitted before 2018 and has not been verified.

8/10 Good

Rodrigo, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom!

O hotel é muito bem localizado, fica em Sea Point. Dá pra andar pra praia a pé, tem um calçadão muito legal pra dar uma caminhada e fazer um exercício. O staff é muito simpático, o quarto tem um tamanho bom e o banheiro também. Cama e banho confortáveis. O restaurante do hotel não é nada excepcional, mas oferece boas opções. O café da manhã incluído tb é farto. Apenas 2 pontos negativos a serem mencionados: a simpatia do gerente não era das melhores, apesar que no último dia conhecemos a esposa dele que o substituiu e a diferença foi de 180 graus, muito simpática, pena que só a conhecemos no último dia! E a internet oferecida nos quartos, muito instável e apenas 1 aparelho por vez ( pra quem depende de internet durante a viagem é uma questão).
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Ilana, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The staff was extremely welcoming and friendly upon our arrival. The room was spacious, very clean and well appointed with modern amenities and a large balcony. Breakfast was delicious! Very close to the ocean and the Sea Point Promenade. Would definitely recommend!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Jamie, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic place with great hosts.

Best place we stayed in during our visit to Cape Town. Close to the water and about 4km out from the V&A waterfront and thankfully less touristy. Wonderful patio restaurant and the service was excellent. It's easy to hop on a bus and parking was easy to find. Uber is available in Cape Town so it's easy to get around if you prefer not to drive.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angenehmes Hotel in Sea Point Super Frühstück, 1x wöchentlich Braii zu empfehlen
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tres bon

en couple; chambre deluxe. sejour tres agreable et calme. petit hotel a dimension familiale et tres bien tenu. le prorietaire et certains employes parlent francais. Nourriture tres bonne. A recommander.