Cap Vermell Grand Hotel

5.0 star property
Luxury hotel with 4 restaurants and 4 outdoor pools

Choose dates to view prices

Photo gallery for Cap Vermell Grand Hotel

Exterior
Creator video
1 bedroom, premium bedding, pillowtop beds, free minibar
Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy
Exterior
Cap Vermell Grand Hotel on Son Moll's beaches is perfect for families and active guests. Enjoy Michelin-star dining at four restaurants, yoga at the 24-hour gym, full breakfast, cycling, poolside bar, and Serenitas spa. Visitors consistently praise the attentive staff.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Pet friendly

Room options

Available filters for rooms
Showing 8 of 8 rooms

Grand Suite (Garden)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Grand Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 100 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 4
  • 1 King Bed

Junior Suite, Resort View

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 53 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Junior Suite, Garden View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 53 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Deluxe Room (Grand)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Presidential Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
  • 150 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 4
  • 1 King Bed

Junior Suite, Valley View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
  • 53 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Luxury Villa (Cap Vermell)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
  • 644 sq m
  • Mountain view
  • Sleeps 8
  • 4 King Beds

About the neighborhood

Map
Urbanización Atalaya de Canyamel, Vial A, 12, Capdepera, Balearic Islands, 7589

What's nearby

  • Torre de Canyamel - 5 min drive - 3.1 miles
  • Castle of Capdepera - 9 min drive - 5.3 miles
  • Son Moll Beach - 11 min drive - 7.0 miles
  • Cala Agulla Beach - 12 min drive - 7.4 miles
  • Cala Ratjada Port - 12 min drive - 7.6 miles

Getting around

  • Manacor Station - 25 min drive
  • Palma de Mallorca Airport (PMI) - 60 min drive

Restaurants

  • ‪Restaurante Bonanza - ‬7 min drive
  • ‪Polinesyan - Cocktel Bar - ‬8 min drive
  • ‪Sa Pleta by Marc Fosh - ‬8 min drive
  • ‪L'Orient Café - ‬7 min drive
  • ‪Cala Rotja - ‬8 min drive

About this property

Cap Vermell Grand Hotel

Luxury family-friendly hotel near Torre de Canyamel
Located close to Castle of Capdepera and Son Moll Beach, Cap Vermell Grand Hotel provides free full breakfast, an adjacent golf course, and a poolside bar. Active travelers can enjoy cycling at this hotel. Treat yourself to a sports massage, a manicure/pedicure, or a facial at Serenitas, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and a Michelin star rated meal. Yoga classes are offered at the 24-hour gym; the property also has a terrace, a garden, and a playground. In addition to a hair salon and a library, guests can connect to free in-room WiFi.
Additional perks include:
  • 4 outdoor pools and an indoor pool, along with pool umbrellas and a lifeguard on site
  • Free self parking
  • Limo/town car service, bike rentals, and 2 outdoor tennis courts
  • Access to a nearby indoor pool, express check-out, and express check-in
  • Guest reviews give top marks for the helpful staff
Room features
All 142 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like heated floors and furnished balconies.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Rainfall showers, designer toiletries, and deep soaking tubs
  • LED TVs with premium channels
  • Wardrobes/closets, heated floors, and refrigerators

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 7:30 AM to 11:00 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Balearic
  • Poolside Bar
  • ROKA Mallorca
  • Tapas Bar
  • VORO 2*Michelin

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Golf
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free supervised activities for children
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center (2,422 square feet of space)

Outdoors

  • Beach towels
  • Garden
  • In a national park
  • In the mountains
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • iPad
  • LED TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 18 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 120.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 393 per vehicle (roundtrip, maximum occupancy 3)
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 11:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year
Guests under 16 years old are not allowed in the spa

Property is also known as

Park Hyatt Mallorca Hotel Capdepera
Park Hyatt Mallorca Capdepera
Park Hyatt Mallorca
Cap Vermell Grand Hotel Hotel
Cap Vermell Grand Hotel Capdepera
Cap Vermell Grand Hotel Hotel Capdepera

Frequently asked questions

Does Cap Vermell Grand Hotel have a pool?

Yes, this property has an indoor pool, 4 outdoor pools, and a children's pool. Pool access is from 11:00 AM–7:00 PM.

Is Cap Vermell Grand Hotel pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 18 lbs per pet. There's a fee of EUR 30 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Cap Vermell Grand Hotel?

Self parking is free at this property.

What time is check-in at Cap Vermell Grand Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Cap Vermell Grand Hotel?

Check-out is at noon.

Does Cap Vermell Grand Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 393 per vehicle applies.

Where is Cap Vermell Grand Hotel located?

This family-friendly Capdepera hotel is located by the ocean, 2.4 mi (3.9 km) from Torre de Canyamel, and within 6 mi (10 km) of Castle of Capdepera and Capdepera Golf. Son Moll Beach and Arta Town Hall are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Cap Vermell Grand Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 280 out of 346 reviews
Rating 8 - Good. 37 out of 346 reviews
Rating 6 - Okay. 18 out of 346 reviews
Rating 4 - Poor. 7 out of 346 reviews
Rating 2 - Terrible. 4 out of 346 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

maybet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful and excellent service
Stayed 5 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique experience and top quality hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I took our first family vacation here with our 3 month old and we absolutely loved it. The property, amenities and food were incredible. The staff was always nice and helpful. We will definitely be back
Stayed 7 nights in Jul 2025

10/10 Excellent

Jung

Liked: Cleanliness, amenities, property conditions & facilities
The first hotel we visited upon arriving in Mallorca was truly stunning—large and beautiful beyond expectation. However, the check-in time was not properly honored, and no compensation or measure was offered in response. That part was disappointing and made our family quite upset. Still, the beauty and comfort of the hotel quickly helped us move past those feelings. We hope the hotel management recognizes that there are a few areas that need improvement in order to leave visitors with the best possible experience
Stayed 2 nights in Jun 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all so kind and helpful
Stayed 3 nights in Jul 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided on a last minute stay after eating at Voro and it was a great choice - rooms were well appointed, service and staff excellent. Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Cap Vermel was absolutely amazing! Could not have asked for a better place to stay in Mallorca. Great staff, restaurants and services! Will definitely be back.
Stayed 3 nights in Sep 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional establishment. Unbelievably clean and well kept. The grounds are immaculate and the staff takes extra care to keep them that way. Dining is superb. Rooms are very well kept, brilliantly laid out and beautifully designed.
Stayed 3 nights in Aug 2024

8/10 Good

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was great, with beautiful rooms, nice bedding (good matrasses), clean, and usually good service. Restaurants: I only ate at Balearic and the service was reasonable but not great, the food was average and hence overpriced.
Stayed 6 nights in Sep 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention to detail by the staff is incredible. From beginning to end an unforgettable experience.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mylene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 4 nights in Jul 2023

4/10 Poor

Tashi

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Disappointed – Poor Service Overshadowed a Beautiful Property While Cap Vermell Grand Hotel is undeniably beautiful, the overall experience was far from what you'd expect at this price point. The location is remote, with limited dining options, and the service consistently missed the mark. We rented a car and used the hotel’s valet service. During our stay, the car sustained damage—three small dings, likely from another car door while parked. The valet staff acknowledged the damage happened after our arrival, yet the hotel refused to accept responsibility. We reported the issue to management immediately, but received no response for two full days, despite repeated follow-ups. As we were checking out, we asked again for a resolution. There was no manager on-site, and Sergio—who had initially been handling the issue—was conveniently on leave with no one informed or available to step in. Francesco, another manager, was equally unhelpful and dismissive. What should have been a minor, easily resolved issue was dragged out and still outstanding. We are escalating this matter. For a hotel that markets itself as a luxury destination, the lack of accountability, professionalism, and basic customer care was extremely disappointing. We expected more—and unfortunately, we wouldn’t return or recommend Cap Vermell based on this experience.
Stayed 4 nights in Jul 2025

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

no late checkout despite asking twice and empty

great hotel, amazing brasserie, good breakfast although not great. main problem was despite asking twice for a late checkout, there was 'no availability' happy to pay but still no. online almost total availability. why not! just didn't want to.
Stayed 1 night in Oct 2023

4/10 Poor

sophie

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Whilst the hotel is generally beautiful and the pool area is lovely, we simply cannot recommend Cap Vermell. The service was impersonal and lacking generally. You might expect some service around the pool but alas… When I spoke to reception to complain that our room had not been cleaned one day, the staff member essentially tried to place the blame on me, when in reality they forgot to clean our room. Our room leaked when there was heavy rain outside. We notified them of this. You might expect an apology when paying this price….but no. Requests for additional decaf coffee pods were ignored… The restaurants are at best average and charge Michelin prices (we didn’t go to Voro … which actually has the stars, as it is adults only). The Japanese restaurant was closed (we were not made aware of this on booking). The kids meals are heavily salted and don’t include any veg (even at EUR14). The room was generally unclean (the grout is grubby, the edges around the sinks have grime that is not cleaned off). Despite our issues, we were not asked if we were happy with our stay on check out. Nobody cares. To top it off, they brought our bags down but left one on the buggy. I didn’t notice as I was strapping my son in his car seat in the car and my husband was settling the final invoice inside. The taxi driver obviously didn’t see this as it was left on the buggy by the hotel staff. I am told it will be posted to me but I will wait to see if that happens.
Stayed 7 nights in Sep 2023

10/10 Excellent

Menesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious suite plenty of space for family of 4, very comfortable beds and seating excellent for business use as well as our family holiday. Beautiful bathroom and extra WC. Staff very friendly and helpful breakfast was simply delightful. Lots of choice love the fresh Majorcan selection Valet Parking for Cars and Minibar included with our room. After eating in the hotel, we also ate in local restaurants which were also very nice to try a visit to the local castle in Capdepera lunch in the village after strolling round the market on a Wednesday.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ivis Dianthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star experience taken to another level
Stayed 5 nights in Sep 2025

10/10 Excellent

Miracles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the staff, cleanliness and pool.
Stayed 5 nights in Sep 2025

6/10 Okay

Susan

Disliked: Staff & service
The negative views of this property all say the same thing: the customer service is not good and the cleanliness/maintenance of the property can be improved. 1 there was litter on the pathway outside our property all the time we were there; 2 the breakfast room staff acted as though they didn't want to be there. It frequently took 10 to 15 mins to get water and an additional 10 mins to get coffee/tea; 3 A la carte breakfast orders were uneven. We were initially told we could order something for our son that we could take up to him. The next day we couldn't; 4 one day, we were sitting outside on the patio. It began to rain lightly but that was not a problem as our table had a large umbrella/sombrero (as did others). I went inside to get some buffet items. When I came out, my husband was sitting in the rain. It emerged that a Spanish family asked for an additional umbrella and the server, without saying a word, took our umbrella to give to them. My husband was the only Black man sitting at breakfast that day. I don't want to jump to conclusions but it is difficult not to in the circumstances. When I objected to the way we had been treated, all of a sudden, we were allowed to order another take-away item for our son. 5 The gym at the hotel was not maintained. On successive days, there were no towels and on at least one day, there was no water. When I went to the reception to ask for them to replenish them, they seemed surprised to be asked.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jonathan

Liked: Amenities
Amazing hotel voro was unbelievable
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and our stay was great. The staff are above and beyond, the area is gorgeous and there is plenty to do. Family friendly and relaxing at the same time.
Stayed 7 nights in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous and the staff incredible. Very family friendly and the team at the hotel go above and beyond. Highly recommended stay. Its a relaxed area of the island and has beautiful spots nearby.
Stayed 3 nights in Aug 2025

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 3 nights in Aug 2025

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service
The grounds themselves were nice, albeit in the middle of nowhere. However, when we arrived to our room there was fruit
Stayed 3 nights in Aug 2025

10/10 Excellent

SAMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!
Stayed 1 night in Aug 2025

6/10 Okay

Calibo

Disliked: Cleanliness, staff & service

If you don't speak Spanish, avoid

There was a noticeable lack of competence throughout the hotel, or perhaps many of the staff simply didn’t speak English well enough. Whether it was at breakfast—where we waited 20 minutes for a matcha latte only to be told they had run out—or at the front desk, where we requested room cleaning that never happened, the service was consistently disappointing. At the pool area, we waited 40 minutes for our food, then another 20 minutes to receive the bill, which turned out to be incorrect. The drawers in the room were dirty, and the glass we ordered never arrived. The only staff who were quick and competent were the bell boys.
Stayed 4 nights in Jul 2025