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Satama Hotel

Property class: 4

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Photo gallery for Satama Hotel

A modern hotel room with a bed, bedside tables, a desk, a chair, a ceiling fan, and artwork on the wall. - Satama Hotel (Cap-Haitien)
A covered outdoor seating area with wooden furniture and a pool overlooking the sea. - Satama Hotel (Cap-Haitien)
A multi-story hotel with a pool area, outdoor seating, and a restaurant. - Satama Hotel (Cap-Haitien)
A modern hotel room with a large bed, a desk, a chair, a balcony, and artwork on the wall. - Satama Hotel (Cap-Haitien)
A restaurant with multiple tables and chairs, large windows with a view of a city and mountains, and hanging pendant lights. - Satama Hotel (Cap-Haitien)
Located close to Place d'Armes and Cap-Haitien Cathedral, Satama Hotel provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 1 Queen Bed, Balcony, City View

A hotel room with a bed, a desk, a chair, a TV, and a balcony with curtains.

Superior Room, 1 Queen Bed, Balcony, City View

8.2 out of 10
Very good
(15 reviews)
  • Ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room, 2 Queen Beds, City View, Sea Facing

A hotel room with two beds, a nightstand with a lamp and phone, a chair, and artwork on the wall.

Superior Double Room, 2 Queen Beds, City View, Sea Facing

9.2 out of 10
Wonderful
(14 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Terrace, City View

A modern hotel room with a bed, bedside tables, a desk, a chair, a ceiling fan, and artwork on the wall.

Superior Room, 1 King Bed, Terrace, City View

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Cap-Haitien, Satama Hotel is by the sea. Place d'Armes and Sans Souci Palace are notable landmarks, and the area's natural beauty can be seen at Cormier Beach and Labadee Beach. Cap-Haitien Cathedral and Citadelle Laferriere are two other places to visit that come recommended.
Map
Rue 29 B Prolongée, Cap-Haitien

What's nearby

  • A coastal cityscape with a prominent church featuring a large dome and bell tower, surrounded by dense urban buildings and a calm sea.
    Cap-Haitien Cathedral
    20 min walk - 1.1 miles
  • A large statue with a figure holding a laurel wreath, flanked by two lions, with a staircase leading up to it.
    Place d'Armes
    20 min walk - 1.1 miles
  • A beach with clear turquoise waters, white sand, and blue umbrellas.
    Labadee Beach
    25 min drive - 7.0 miles
  • Rival Plage
    2 min drive - 0.8 miles
  • Cormier Beach
    18 min drive - 5.1 miles

Getting around

  • Cap-Haitien (CAP-Cap-Haitien Intl.)
    16 min drive

Restaurants

  • Gwòg
    14 min walk
  • La Kay Restaurant
    11 min walk
  • Deco bar restaurant
    14 min walk
  • Porte-Royal Disco-Resto
    5 min drive
  • Cap Deli
    14 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 6:00 PM on request
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: HTG 1200 per person (one-way)
  • Airport shuttle fee per child: HTG 1200 (one-way), (from 6 to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Does Satama Hotel have a pool?

Yes, this property has an outdoor pool.

Is Satama Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Satama Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Satama Hotel?

Check-out is at 11 AM.

Does Satama Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–6:00 PM on request. A fee of HTG 1200 per person applies.

Where is Satama Hotel located?

Situated by the sea, this hotel is within 1 mi (2 km) of Place d'Armes and Cap-Haitien Cathedral. Cormier Beach and Labadee Beach are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Satama Hotel Reviews

8.4

Very Good

9.2

Cleanliness

8.2

Location

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 228 out of 398 reviews
Rating 8 - Good. 90 out of 398 reviews
Rating 6 - Okay. 36 out of 398 reviews
Rating 4 - Poor. 18 out of 398 reviews
Rating 2 - Terrible. 26 out of 398 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very nice and friendly. Food was excellent, from breakfast to dinner.
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time, friendly staff, super clean and efficient
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Place is beautiful, i love it the rooms are spacious and very comfortable, clean. Driving to the top of the hill is a little scary 😨 but the hotel is great.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly professional service of the staff.
Stayed 6 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service,high quality
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was magical. I loved it.
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful and high tech. They embrace the natural beauty of Haiti to build this hotel in the mountains. Thank you for providing us with stelar service.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a spectacular stay and place. I appreciate being able to have this experience at such a well maintained place in Okap. The receptionist was incredibly kind, the food was delicious, the drinks were lovely, housekeeping was meticulous, and the room was wonderful. I deeply enjoyed my stay and high recommend this oasis in the mountains. The view is impressive. Thank you for being so wonderful.
Stayed 5 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the panoramic view. However, customer service needs to improve, and the menu presentation at the pool bar. Just two or three sheets of white paper.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great get a way

Had a great time. I arrive early and they still accommodate me and my son at check. It was fast and smooth. The Resturant had some of the best food I could eat. The bar service all the way to the pool and lounging area. Truly a great experience. I would update some stuff in the room. Shower heads and setting chair and desk chair. But over all great. Each morning hot fresh breakfast.
Stayed 6 nights in Oct 2023
Verified review

4/10 Poor

Liked: Staff & service

No hot water, no a/c!

This is supposed to be a high-end hotel. However, they are limiting the hours that guest can run the a/c unit in there rooms and while we were there they had no hot water because of a broken part. For the price you pay to stay here this is unacceptable. The food and staff were good though.
Stayed 2 nights in Jan 2024
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
The property is gorgeous I’m not going to take this away from it. Nice view overlooking the city. However the road could have been done. I was with a baby and every time we have to take this road in and out of the hotel I felt like my life was in danger. The ac was not running during day time which was horrible for my baby. The elevator was not working. I had to carry my heavy bag 3 stairs down. My sink was clogged every day I had to tell someone to come fix it. My balcony door couldn’t close even though I told the front desk. They disregarded all of the complaints. Not going back definitely. For your money yon don’t get the service . Overall property is hot because no central air. I had to leave the hotel everyday and just come back to sleep when Ac was on in the room.
Stayed 5 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
the food is so yummy there, and the view from the hotel is unique.
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Great hotel and awesome services 👌
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and amazing there
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place, i will definitely recommend it to others
Stayed 4 nights in Jul 2022
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
The view is amazing ..will definitely come back ❤️❤️
Stayed 4 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service the waiters were amazing
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my time at Satama. Beautiful hotel and staff. I would book again.
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my 10 day stay and will return.
Stayed 10 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
I love every moment! Best hotel in town.
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely gorgeous! I’ll definitely be returning again. Great staff, service, room, and view!
Stayed 4 nights in Jun 2022