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Metro Residences Hotel

Property class: 3

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Photo gallery for Metro Residences Hotel

A hallway with a mural of trees and a small pool with a duck. - Metro Residences Hotel (Cap-Haitien)
A building with barred windows, a tiled entrance, and a staircase leading to a door. - Metro Residences Hotel (Cap-Haitien)
A bedroom with a large bed, two bedside tables with lamps, a ceiling fan, a stone wall, and a painting above the bed. - Metro Residences Hotel (Cap-Haitien)
A reception area with a wooden counter, stone wall, and tiled floor. - Metro Residences Hotel (Cap-Haitien)
Two individuals standing behind a bar counter with various liquor bottles on shelves behind them. - Metro Residences Hotel (Cap-Haitien)
Consider a stay at Metro Residences Hotel and take advantage of a nightclub, a poolside bar, and a free grocery shopping service. The on-site restaurant, Sky Bar, offers brunch, lunch, dinner, light fare, and al fresco dining. In addition to a terrace and dry cleaning/laundry services, guests can connect to free WiFi in public areas.

Reviews

6.2 out of 10

Popular amenities

  • Parking included
  • Restaurant
  • Air conditioning
  • Bar
  • Laundry
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room

A room with two beds, a nightstand with a lamp, a stone wall, and a floral curtain.

Deluxe Double Room

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms

A bed with a log-patterned bedspread, a wooden headboard, and a green skirted bed base.

Apartment, 2 Bedrooms

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Mini Suite)

A bedroom with a large bed, two bedside tables with lamps, a ceiling fan, a stone wall, and a painting above the bed.

Room, 1 Queen Bed (Mini Suite)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

A bed with a patterned bedspread, a headboard with a decorative pillow, a nightstand with a vase, and a stone wall.

Standard Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Cap-Haitien, Metro Residences Hotel is in the suburbs and near the airport. Sans Souci Palace and Citadelle Laferriere are local landmarks, and the area's natural beauty can be seen at Rival Plage and Cormier Beach.
Map
9, Ruelle Casimir, Charrier, Cap-Haitien, HT 1110

What's nearby

  • A coastal cityscape with a prominent church featuring a large dome and bell tower, surrounded by dense urban buildings and a calm sea.
    Cap-Haitien Cathedral
    6 min drive - 3.5 miles
  • A large statue with a figure holding a laurel wreath, flanked by two lions, with a staircase leading up to it.
    Place d'Armes
    6 min drive - 3.5 miles
  • A beach with clear turquoise waters, white sand, and blue umbrellas.
    Labadee Beach
    30 min drive - 10.0 miles
  • Cormier Beach
    23 min drive - 8.1 miles
  • Sans Souci Palace
    29 min drive - 16.4 miles

Getting around

  • Cap-Haitien (CAP-Cap-Haitien Intl.)
    18 min drive

Restaurants

  • Gwòg
    6 min drive
  • La Kay Restaurant
    6 min drive
  • Deco bar restaurant
    6 min drive
  • Cap Deli
    5 min drive
  • Metro Residences Bar
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Wired internet (USD 10 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Airport pick-up shuttle (surcharge) during limited hours on request
  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Sky Bar

Things to do

  • Nightclub
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room babysitting (surcharge)
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • Pay movies

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per stay
Cribs (infant beds) are available for USD 10.00 per day

Important information

Optional extras

  • Fee for in-room wired internet: USD 10 per night (rates may vary)
  • An in-room refrigerator is available for an additional fee
  • Crib (infant bed) fee: USD 10.00 per day
  • Rollaway bed fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Metro Residences Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Metro Residences Hotel?

Check-in start time: noon; Check-in end time: midnight.

What time is check-out at Metro Residences Hotel?

Check-out is at 11:00 AM.

Does Metro Residences Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request.

Where is Metro Residences Hotel located?

Situated near the airport, this hotel is within 6 mi (10 km) of Cap-Haitien Cathedral, Place d'Armes, and Rival Plage. Cormier Beach and Labadee Beach are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Metro Residences Hotel Reviews

6.2

6.8

Cleanliness

6.8

Location

6.8

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 15 out of 60 reviews
Rating 8 - Good. 13 out of 60 reviews
Rating 6 - Okay. 8 out of 60 reviews
Rating 4 - Poor. 11 out of 60 reviews
Rating 2 - Terrible. 13 out of 60 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place I had an amazing night and the staff were amazing
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place. It is very affordable, you get serve breakfast, the staff is very nice and helpful. I really enjoyed my stay there. I will definitely stay there again.
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
I like it it’s clean and quiet I didn’t like the part of no TV and no A/C Furthermore they told me they didn’t cook after I paid for my breakfast online at last they brought me something to eat before I left
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Cooked food for guest
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Thanks
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

I was nerve able to go to the hotel because of security issues that
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
No wifi, no phone services, no Restaurant and nothing close.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could not find the hotel, we tried the phone number and it did not work. In the description it says that the hotel is 7 min away from airport. Noone in the area had heard of it. I had to book another hotel
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Does not have a minimum.
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
Could have done much more. Paid for breakfast but I was served what I could purchase on the street.
Stayed 2 nights in Nov 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The room decor very creepy. They turn off the AC in the middle of the night. Mosquitoes, humidity. Very uncomfortable to sleep.
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Didnt really llke it! Very poor Breakfast. No dining facilities! Staff wasn't really sympathetic. Only one was ok
Stayed 3 nights in Sep 2025
Verified review

6/10 Okay

Disliked: Staff & service, amenities
Poor light in the room. Bad internet signal . They need to upgrade their tech equipment
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Air conditioning wasn’t provided like it was mentioned in the facility
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

No good
Stayed 3 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness
Bad experience, they didn’t give key for my room. Unfortunately, I lost 2 envelopes one had $ 2000 us, the other one $500 us. I wanted to buy something to eat, they told me don’t worry about my stuff, I could go to buy. Arriving home, when the money owner came to take it, I didn’t see it in my bag.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is horrible, they don’t run. The Air conditioning, rooms are hot as hell, no breakfast although I paid for it
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Vraiment bien très propre très class
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Property conditions & facilities
Ils ont tambouriné ma porte pr apporter le dejeuner l. Bien que j’apprecie effort mais ca m’a vraiment sursauté . Sinon bon emplacement et tranquille
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

Liked: Staff & service

A diamond chip in the rough

This Hotel have signs that it was a nice place to stay before covid. There are some improvements the owner is addressing such as plumbing. Being without guest for a couple years and the owner was really not expecting us as he had cancelled all bookings, the generator for the AC was not primed. However, the owner was the epitome of hospitality His staff on hand quickly found a room with an old fashion electic AC that worked quite well. The room was quickly dusted and a small fridge was moved into the room The linen was clean and next morning the front desk staff brought us hot coffee. They really tried to accommodate us. The decor is native to Haiti. The location is in the central area of Cap City but on a quieter side street. I think once the improvements to the plumbing issues are made and the entry treshold tiles replace, some cleaning up of the entry courtyard etc is done it will again reflect the vibrancy it must have had before the 2 years neglect occurred. I must add that I'm a usual 4-5* hoyel patron and was really repelled at the 1st impression. But our driver had a long day driving us fro Hinche over a very rough 2hours of bad road and he abandoned us after dropping us off at the front gate. The 2 young women that was there were obviously not expecting us. They called the owner and he was one of the nicest understaning persons ever. Along with the 2 youn ladies, my husband's patience I was able to calm down sufficiently to accept the hospitality.
Stayed 8 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

It was very nice and clean. The staff was very friendly and professional will definitely consider going back when I’m in Cap-Haitian
Stayed 3 nights in Mar 2021
Verified review

6/10 Okay

Liked: Amenities
I didnt like the room I was put in, thhe bathroom started leaking and bed bugs bit me and my daughter. When i approached them with that the switch thenroom to a better room and condition and then they opened the wifi to the hotel so my experience was not all bad
Stayed 4 nights in Jan 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel claim that they have parking and it wasn't true if one car already park, you have to find your way to park outside the hotel. at checking the lady was so nice but i never get a towel on time in my room due to the construction, it was a mess
Stayed 10 nights in Aug 2019