Ratings based on 995 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 13, 2024 on Expedia
Dated. Hair dryer cord didn’t reach plug. Tv remote kantankerous
Comment from Hotel Management
Apr 15, 2024 by Customer Care Team, Hotel Management
Dear Dave, we appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring that our facilities and amenities meet the expectations of our guests is important to us, and we will handle the issues you mentioned regarding the hair dryer cord length and TV remote functionality. Your comments will help us improve, and we thank you for bringing them to our attention. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A verified traveler
Posted Apr 9, 2024 on Expedia
Terrible experience booking with them duplicate charged my card and denied it now have to dispute with bank. Expedia customer service above and beyond but were unable to work with them either.
Comment from Hotel Management
Apr 11, 2024 by Customer Care Team, Hotel Management
Hi Desarey,We're deeply sorry to hear about the challenges you encountered during the booking process and with the duplicate charge on your card. This is certainly not the experience we aim to provide for our guests. We apologize for any inconvenience caused and understand the frustration this situation has caused you. Your feedback regarding cleanliness, staff, service, amenities, and property conditions is also concerning and not reflective of our standards. We will investigate these issues internally to ensure they are addressed promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make things right for you in the future.Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A verified traveler
Posted Apr 8, 2024 on Expedia
There was a phallic silicone object in my room which resulted in my switching of rooms, breakfast was mid with only cereal and pastries so I ate out to get a filling meal. The service was pretty good and were accommodating.
Comment from Hotel Management
Apr 11, 2024 by Customer Care Team, Hotel Management
Hi Raekwon,We're terribly sorry for the uncomfortable experience you had during your stay. Such incidents are unacceptable and not reflective of our standards. We apologize for any inconvenience caused and appreciate your understanding in switching rooms. Regarding breakfast, we regret that it didn't meet your expectations, and we'll review our offerings to ensure a more satisfying experience for our guests in the future. However, we're glad to hear that our staff provided good service and were accommodating. Your feedback is invaluable, and we'll use it to improve our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make it up to you on a future visit.Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A verified traveler from ANTELOPE
Posted Apr 8, 2024 on Expedia
The hot tub is really hot and steamy at night. Breakfast options are ok.
Comment from Hotel Management
Apr 11, 2024 by Customer Care Team, Hotel Management
Dear Guest,We're glad to hear that you enjoyed the hot tub during your stay! Providing a relaxing and enjoyable experience for our guests is important to us. Regarding breakfast, we appreciate your feedback on the options provided. We'll take this into consideration to ensure a more satisfying breakfast experience for our guests in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay!Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A verified traveler
Posted Apr 7, 2024 on Expedia
Our 2 night stay was just fine. The price was comparable with the room and grounds. Staff was great, very helpful.
Comment from Hotel Management
Apr 11, 2024 by Customer Care Team, Hotel Management
Hi Ronald,We're delighted to hear that you had a pleasant two-night stay with us! Providing value for our guests is important to us, and we're glad to hear that you found the price comparable with the quality of the room and grounds. It's also wonderful to know that our staff provided great service and were helpful during your stay. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience in the future!Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A verified traveler
Posted Apr 6, 2024 on Expedia
There was an opening in the roof and the staff would not accomodate moving me. However, they stated they would assist me if I came back to get a better room so I might give this hotel another chance
Comment from Hotel Management
Apr 8, 2024 by Customer Care Team, Hotel Management
Hi Jordan,We're truly sorry for the inconvenience you experienced during your stay due to the opening in the roof. Your comfort and safety are our top priorities, and we apologize for any disappointment caused by our inability to accommodate your request to move rooms. Rest assured, we take your feedback seriously, and we'll address the issue promptly to ensure it doesn't happen again in the future. We're glad to hear that our staff offered to assist you in finding a better room upon your return, and we appreciate your consideration in giving us another chance. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to reach out. We look forward to the opportunity to welcome you back and provide you with a much-improved experience.Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A verified traveler
Posted Mar 23, 2024 on Expedia
Comment from Hotel Management
Mar 26, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted Mar 23, 2024 on Expedia
Good excellent
Comment from Hotel Management
Mar 27, 2024 by Customer Care Team, Hotel Management
Hi Martha,Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our priority, and we're grateful for your kind words. If there's anything else we can do to ensure your next visit is just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm Regards, Triplodge Santa ClaritaGuest Experience Team
by A verified traveler from Alhambra
Posted Mar 19, 2024 on Expedia
i asked the front desk about the ac unit not working in my room and it never got fixed. Luckily i only stayed for 2 nights.
Comment from Hotel Management
Mar 20, 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you encountered with the AC unit in your room and that it was not resolved during your stay. Providing a comfortable environment for our guests is a priority, and we apologize for falling short in this instance. Your feedback is important, and we'll address this issue promptly to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay in the futureWarm Regards, Triplodge Santa ClaritaGuest Experience Team
by A verified traveler
Posted Mar 11, 2024 on Expedia
The night check-in lady was very accommodating. On another note, the morning lady was a Rude Indian front desk inhumane tyrant. The time moved up an hour and we thought we had an extra hour to decide on extending. She called the room mad acting like we were squatters. I was away from the room and told her in good faith. I could give her the card over the phone or book an extension with Expedia pending my return to the room.
She was Unreasonable and combative while I was trying to extend the reservation. She gave my disabled guest in the room 5 minutes to leave or pay in cash while the original reservation was booked and paid through Expedia
She didn't want to extend through expedia and was so nasty and rude I didnt push the issue and booked a new room at a different location. So I decided to return the nastiness and cuss her out. That was a weird and uncustomer service-friendly experience from a supposed hospitality business. She must be the owner because surely an employee would not be that rude.
I dont recommend anyone stay here! Good luck if you have to interact with this insensitive, argumentative cold cold-blooded poor excuse for a human being.
Comment from Hotel Management
Mar 13, 2024 by Customer Care Team, Hotel Management
Hi Carolyn,We are genuinely sorry to hear about the distressing experience you had during your recent stay with us, particularly regarding the interactions with our staff and the challenges faced while attempting to extend your reservation. It's clear from your feedback that we fell short of delivering the compassionate and professional service we aim for, especially in accommodating the needs of all our guests, including those with disabilities. We take your comments seriously and are committed to addressing this behavior with the individual concerned to ensure this is an isolated incident. Additionally, we are exploring ways to streamline our extension process, especially for bookings made through third-party platforms like Expedia, to prevent similar issues in the future. Your comfort and satisfaction are paramount to us, and we regret that we missed the mark this time. We are also looking into your concerns regarding cleanliness and overall property conditions as part of our ongoing efforts to improve guest experiences. Please allow us the opportunity to make amends; we would love to have the chance to regain your trust and demonstrate the true level of hospitality and guest care we are known for.Warm Regards, Triplodge Santa ClaritaGuest Experience Team