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In Mountain

3.0 star property
Family-friendly country house with a full-service spa and a 24-hour front desk

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Exterior
Executive Apartment, 1 King Bed, Pool View, Slope side | Hypo-allergenic bedding, minibar, individually decorated
Exterior
Executive Apartment, 1 King Bed, Pool View, Slope side | Hypo-allergenic bedding, minibar, individually decorated
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Hot Tub
  • Spa
  • Bar
  • Breakfast available
  • 24/7 front desk

Room options

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About the neighborhood

Map
Caminho do Telegrafo, 17, Santa Cruz, Madeira, 9125-258

What's nearby

  • Madeira Botanical Garden - 7 min drive - 4.7 miles
  • Funchal Farmers Market - 9 min drive - 5.2 miles
  • CR7 Museum - 10 min drive - 5.9 miles
  • Funchal Marina - 11 min drive - 5.7 miles
  • Lido Bathing Complex - 14 min drive - 7.3 miles

Getting around

  • Cristiano Ronaldo Airport (FNC) - 15 min drive

Restaurants

  • ‪A Vista D Antonio - ‬9 min walk
  • ‪Vila Verde - ‬14 min walk
  • ‪Bar Moega - ‬5 min drive
  • ‪Casa dos Grelhados - ‬4 min drive
  • ‪Restaurante Churrascaria O Saúl - ‬3 min drive

About this property

In Mountain

Family-friendly country house near Madeira Botanical Garden
Located close to Palmeiras Beach, In Mountain provides an adjacent golf course, a swim-up bar, and a poolside bar. Treat yourself to a massage at the onsite spa. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a terrace and an art gallery on site.
You'll also find perks like:
  • An outdoor pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Continental breakfast (surcharge), an area shuttle, and express check-in
  • Coworking spaces, a 24-hour front desk, and a front-desk safe
Room features
All guestrooms are individually furnished, and have comforts such as private pools and wet bars, as well as perks like free WiFi and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Heating and portable fans
  • Bathrooms with rainfall showers and tubs or showers
  • 32-inch LED TVs with cable channels
  • Private yards, wardrobes/closets, and fenced pool

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Wheelchair-accessible van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 8:30 AM to 10:00 AM for a fee: EUR 9 for adults and EUR 6.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Art gallery
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Scooter/moped rentals

Family friendly

  • Arcade/game room
  • Children's games
  • Dining table
  • High chair
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Private pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 750 square feet of conference space
  • Coworking space

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot tub
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • No elevator (single-level property)
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels
  • Fenced private pool

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Freezer
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Spices
  • Stovetop
  • Wet bar

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in fee: EUR 20 for check-in between 8:00 PM and 2:00 AM
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

The property charges 3.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Litter boxes are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 10.0 per day
Cribs (infant beds) are available for EUR 9.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 9 for adults and EUR 6.50 for children
  • Pet deposit: EUR 200 per stay
  • Service animals are exempt from fees
  • Late check-in fee: EUR 20 for check-in between 8:00 PM and 2:00 AM
  • Late check-out fee: EUR 15 (subject to availability)
  • Housekeeping fee: EUR 25 per day
  • Kitchen/kitchenette fee: EUR 8 per day
  • Crib (infant bed) fee: EUR 9.0 per day
  • Rollaway bed fee: EUR 10.0 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number AL238 2018

We should mention

This property does not have elevators
This property caters to LGBTQ+ guests
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mountain Country House Canico
Mountain Canico
In Mountain Santa Cruz
In Mountain Country House
In Mountain Country House Santa Cruz

Frequently asked questions

Does In Mountain have a pool?

Yes, this property has an outdoor pool.

Is In Mountain pet-friendly?

Yes, pets are allowed at this property. There's a deposit of EUR 200 per stay. Service animals are exempt from fees.

How much is parking at In Mountain?

Self parking is free at this property.

What time is check-in at In Mountain?

Check-in begins at 2:00 PM. Late check-in is available from 8:00 PM– 2:00 AM for a fee of EUR 20.

What time is check-out at In Mountain?

Check-out is at noon. Late check-out is available for EUR 15 (subject to availability).

Where is In Mountain located?

Located near the airport, this family-friendly country house is within 9 mi (15 km) of Palmeiras Beach, Madeira Botanical Garden, and Funchal Farmers Market. Funchal Marina and CR7 Museum are also within 9 mi (15 km).

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In Mountain Reviews

Reviews

6.4
Rating 10 - Excellent. 9 out of 39 reviews
Rating 8 - Good. 10 out of 39 reviews
Rating 6 - Okay. 6 out of 39 reviews
Rating 4 - Poor. 5 out of 39 reviews
Rating 2 - Terrible. 9 out of 39 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

sangam

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great !!
Stayed 4 nights in Jun 2024

10/10 Excellent

Libby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the host is exceptional. All the staff are polite and accommodating. The staff made wonderful recommendations for dinning options in the area. There are many improvements being made to the property and we would definitely stay here again.
Stayed 3 nights in Sep 2024

6/10 Okay

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice owner
Stayed 1 night in Aug 2024

4/10 Poor

Hayley

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in bedding, hair in shower, no bathroom door. We booked a room described as having an ocean view and our view was of a wall. We rebooked to another hotel after one night.
Stayed 4 nights in Jul 2024

8/10 Good

Catriona

Liked: Cleanliness, staff & service
The property was in a beautiful location on top of a mountain served well by local buses. The room we had was large but open plan with shower and toilet. The shower was amazing hot and powerful. Electrics in the room were dodgy .And being out of season the pool and hottub were not available which would have been nice to know before booking. The fireplace was not useable. We were given a heater that worked well. Overall we had a lovely stay it was what we needed a break from normal life , peaceful .
Stayed 4 nights in Jan 2023

6/10 Okay

Nikolai

Liked: Staff & service
Disliked: Cleanliness

Align expectations before booking

There is so much potential in this place! First the really good things: Marco and the rest of the staff were great! They attended to all our needs. Cars are available for rent very easily and cheaply - just ask! The view is stunning! Unfortunately that's about it. A lot of the things listed on hotels.com wasn't there, and if we had known, we would have booked another hotel, since we didn't have a car. There restaurant was closed, and there was a very limited food supply. There was a microwave and a fridge, but we had to ask for cutlery - which, when used, we put on the balcony, because we had to rinse it in the bathroom sink and then had nowhere to put it. The bathroom had no door and a glass wall - I love my girlfriend, but sometimes you need privacy. The other toilets on the premises didn't work... Toilet paper had to be thrown in the trash, which is fine, except the trash wasn't emptied. In fact, our room wasn't cleaned once in the four days we were there. The only trash can was the tiny one in the bathroom, so we also had to come up with another solution for trash. The water from the shower ran into the living room/kitchenette and soaked the floor. And there was only one light switch, which turned on ALL the light - not great when there is no bathroom door/wall and you need to go to the bathroom at night! We did still have a pleasant stay, just make sure to align expectations before booking.
Stayed 4 nights in Jul 2022

2/10 Terrible

Tzuca

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room for one night via Expedia because my flight was canceled due to weather. The location was not at the address mentioned in my booking, but they shared with me the GPS coordinates when they realised I am so late. The taxi driver said it was not a nice place, but whatever, it was late evening. I arrived, the room was very much improvised, one light switch for all lights, plugs not working, a table made of a glass which was moving, shower and toilet in the room with no door - but one could see own reflection in a huge mirror (creepy), no warm water, cold and windy inside and very noisy- one could hear the entire house. The door was not safe, and someone tried to open it in the morning without knocking. The booking said they have a restaurant and wellness area, but none was true. There was nothing to eat except overpriced chips in the small mini bar. They asked me to pay 30 euro cash deposit. I went to bed, and 20 minutes later, my skin was itching, had some bites on back and belly. I turned on the light, and there were fleas jumping in the bed. Fleas...I killed some, and decided to leave. But the location is very remote and there was no taxi available. The bed smelled like old and cigarette, although it was marked as a non-smoking room. Early in the morning, I asked them to drive me to the airport, as they said they did it for 25 euro. They kept my entite 30 eur deposit and shared no receipt. Please stop sending people there and stop this collaboration.

2/10 Terrible

Veronica

Stayed 2 nights in Oct 2024

8/10 Good

manuel jonathan

Tout est un peu vieillissant, le équipements fonctionnent à moitié et rien n'est fourni à part les serviettes de bain. Pas de savon et gel douche dans la salle de bain, il faut réclamer le papier toilette, pas de quoi faire la vaisselle dans le petit kitchenette. En même temps, pour le prix c'est déjà très bien. Et puis le propriétaire nous offre l'apéritif à l'arrivée !!!
Stayed 5 nights in Sep 2024

2/10 Terrible

Jerome

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Si vous croyez que vous n'êtes pas dans la bonne rue en arrivant, c'est parce que vous êtes arrivés. La rue c'est un dépotoir automobile! L'odeur en retrant... ouf ca sens le cigare meme si c'est un hôtel non-fumeur. Pas de porte de salle de bain. On entend tout!!! Le vent rentre dans la maison et fait claquer les portes en permanence! L'impression que quelqu'un essaie de rentrer dans ta chambre à chaque fois. On a avisé pour un bruit qui cognait dans le mur en permanence. On nous a répondu que se n'était que le vent, mais le problème n'a jamais été réglé. Il y a un trou dans le mur, on voit dehors et les insectes passent! Beaucoup d'insectes dans la chambre.
Stayed 2 nights in Sep 2024

6/10 Okay

Pieter Teunis van

Disliked: Staff & service, property conditions & facilities
De accommodatie ligt op een mooie plek met een prachtig uitzicht over de zee. De kamer was erg basic. Bij het boeken werd vermeld dat er ontbijt kon worden bijbesteld. Ter plaatse bleek dit niet mogelijk. De douche had geen douchewand of douchegordijn, waardoor na het douchen de hele badkamer blank stond. stond.bijgeboekt
Stayed 7 nights in May 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Sale (poils de chats sur les draps et les serviettes), pas de VMC donc humidité présente dans la chambre (les serviettes était déjà humide à notre arrivés), une odeur de parfum se dégageait dans la chambre c’était beaucoup trop, une cuisine avec aucune équipement pour le nettoyage (éponge, torchon ou liquide vaisselle) … dommage le cadre était vraiment sympa.
Stayed 2 nights in May 2024

2/10 Terrible

Luke

Stayed 1 night in Oct 2023

6/10 Okay

julien

Stayed 1 night in Apr 2023

6/10 Okay

Christophe

Liked: Cleanliness
Disliked: Property conditions & facilities
Tres bel environnement exterieur, au calme dans la campagne. Grand lit double confortable.
Stayed 1 night in Apr 2023

4/10 Poor

Catia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Podia ter sido bem melhor, desde a descrição de cama kingsize que eram duas camas de solteiro juntas , aos bichos que estavam mortos no chão do quarto desde o primeiro dia e a água do chuveiro que ou era fria ou era a escaldar . Sinceramente preferia ter dado mais 10/30€ e ter aquilo que realmente estava descrito no anúncio do quarto. Não tenho nada a reclamar da simpatia mas das condições sim.
Stayed 3 nights in Mar 2023

8/10 Good

Nevenka

Stayed 5 nights in Mar 2023

4/10 Poor

Michal

Disliked: Room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Sijainti syrjässä, suihkut toimi huonosti, epäsiistiä huoneessa.
Stayed 7 nights in Dec 2022

8/10 Good

Oliver

Liked: Cleanliness, staff & service
Stayed 14 nights in Jul 2022

8/10 Good

Nuno

local agradável

A estadia foi boa de uma maneira geral, existem sempre pontos a melhorar. Como o movimento não é o habitual neste momento de continua pandemia o serviço não se faz como habitual, a oferta de refeição é como o que aparece nas fotos, e o valor que pede é excessivo, principalmente o pequeno almoço, 7 euros por pessoa, acho muito, pois descendo 1 km temos uma pastelaria padaria onde se come bem mais barato. A falta de pessoal no alojamento também é notória. A culpa também é da situação em que nos encontramos.
Stayed 5 nights in May 2022

2/10 Terrible

christine

Nous avions fait deux réservations dans cet établissement (l’une à notre arrivée sur l’île et la seconde pour notre retour) et elles ont été annulées le jour même de notre venue théorique ce qui fait que nous avons dû aller à l’hôtel(95€) à notre arrivée après avoir tourné plus d’une heure en pleine nuit et pour la seconde nous avons dû dormir dans la voiture sur le parking de l’aéroport
Stayed 1 night in May 2022

10/10 Excellent

Adriana

Stayed 1 night in Apr 2022

2/10 Terrible

christine

Stayed 1 night in Apr 2022

2/10 Terrible

Marinela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst stay I have had in years. No heating in the room and the weather was not warm as usual, so I literally freezed in that room for 4days. Owner not responsive and rude. No hot water for 3 days. No wifi working due to some works on the street. they are not prepared for any kind of unexpectable situations or weather. The shower leaked every time you took a shower. the room was old and the fireplace was stinking. They advertise it as soundproof walls but you can literally hear everything, and having an old wooden door does not help as well. Awful accomodation and owner. Would never recommend someone to go there.
Stayed 5 nights in Apr 2022