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Hotel Alto da Serra

3.0 star property
Travelers find a perfect home base at Hotel Alto da Serra, where natural beauty meets modern convenience and the city's attractions wait just beyond the garden

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Photo gallery for Hotel Alto da Serra

Chalet | Minibar, blackout drapes, iron/ironing board, free WiFi - Hotel Alto da Serra (Canela)
Buffet - Hotel Alto da Serra (Canela)
Exterior - Hotel Alto da Serra (Canela)
Chalet | Minibar, blackout drapes, iron/ironing board, free WiFi - Hotel Alto da Serra (Canela)
Interior entrance - Hotel Alto da Serra (Canela)
Hotel Alto da Serra is in the city center. Guests enjoy a free breakfast buffet and relax in the serene garden. The lobby has a TV and WiFi, and staff arranges tours to nearby attractions. Visitors consistently praise the helpful team.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Chalet

Chalet | Minibar, blackout drapes, iron/ironing board, free WiFi

Chalet

9.0 out of 10
Wonderful
(2 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Apartment

Minibar, blackout drapes, iron/ironing board, free WiFi

Standard Apartment

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Luxury Apartment

Luxury Apartment | Minibar, blackout drapes, iron/ironing board, free WiFi

Luxury Apartment

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment

Minibar, blackout drapes, iron/ironing board, free WiFi

Standard Apartment

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for 1-Bedroom Apartment Standard

Minibar, blackout drapes, iron/ironing board, free WiFi

1-Bedroom Apartment Standard

  • 15 sq m
  • Sleeps 2

View all photos for Bungalow Standard

Minibar, blackout drapes, iron/ironing board, free WiFi

Bungalow Standard

  • Sleeps 3

About the neighborhood

Located in Canela, Hotel Alto da Serra is in the city center. Teatro Municipal de Canela and Stone House Theater are cultural highlights, and some of the area's landmarks include Parque Fazenda da Serra and Caracol Castle. Ecoparque Sperry and Space Adventure Canela are also worth visiting. Visit our Canela travel guide
Map
Rua Borges de Medeiros, 999, Canela, RS, 95670-000

What's nearby

  • Cathedral of Our Lady of Lourdes
    6 min walk - 0.3 miles
  • Joao Correa Square
    9 min walk - 0.5 miles
  • Teatro Municipal de Canela
    9 min walk - 0.5 miles
  • Stone House Theater
    10 min walk - 0.6 miles
  • Canela Automobile Museum
    20 min walk - 1.1 miles

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    108 min drive

Restaurants

  • Caracol Gourmet
    5 min walk
  • Casa Agridoce
    9 min walk
  • Bistrô Sabor de Mel
    7 min walk
  • Le Bari Café
    2 min walk
  • Container Bistrot
    6 min walk

About this property

Hotel Alto da Serra

Hotel near Gramado Covered Street
Hotel Alto da Serra provides amenities like a free breakfast buffet and a garden. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Tour/ticket assistance, luggage storage, and a 24-hour front desk
  • A TV in the lobby and a front-desk safe
Room features
All guestrooms at Hotel Alto da Serra offer perks such as air conditioning, as well as amenities like free WiFi and minibars.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Heating, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 1995
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 26-inch LCD TV

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Alto da Serra Canela
Alto da Serra Canela
Hotel Alto da Serra Hotel
Hotel Alto da Serra Canela
Hotel Alto da Serra Hotel Canela

Frequently asked questions

Is Hotel Alto da Serra pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Alto da Serra?

Check-in begins at 2 PM.

What time is check-out at Hotel Alto da Serra?

Check-out is at 11 AM.

Where is Hotel Alto da Serra located?

Located in Canela Centro, this hotel is within a 10-minute walk of Cathedral of Our Lady of Lourdes, Joao Correa Square, and Teatro Municipal de Canela. Stone House Theater and Canela Automobile Museum are also within 1 mi (2 km).

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Reviews

Hotel Alto da Serra Reviews

9.0

Wonderful

8.8

Cleanliness

9.0

Location

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 48 out of 83 reviews
Rating 8 - Good. 29 out of 83 reviews
Rating 6 - Okay. 3 out of 83 reviews
Rating 4 - Poor. 3 out of 83 reviews
Rating 2 - Terrible. 0 out of 83 reviews

Reviews

10/10 Excellent

Jorge Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
otima
Stayed 2 nights in Sep 2022

8/10 Good

Claudia

Liked: Cleanliness, staff & service
O hotel é limpo e os atendentes são muito gentis.
Stayed 1 night in Nov 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ótimo
Stayed 1 night in Oct 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, room comfort
Localização ótimo. Bom café.
Stayed 1 night in Oct 2025

10/10 Excellent

Debora Thais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aconchego... Eficiência... Bem-Estar !!!!

Hotel bem localizado na região, próximo a avenida principal, local aconchegante, acomodação limpa e organizada, equipe da recepção (Sr. Maurício nos forneceu várias informações que viabilizou nossa estadia na cidade), limpeza e copa são eficientes, dedicados, educados e simpáticos.... Café da manhã variado... Super recomendo !!!!
Stayed 5 nights in Jun 2022

10/10 Excellent

Paulo Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paz e tranquilidade perto do centro de Canela

Quarto grande, banheiro com hidromassagem é diferencial, bom sistema de aquecimento (estava muito frio), café da manhã bom , perto do centro mas bem silencioso
Stayed 2 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
De um modo geral foi bom. Café da manhã bem servido, instalações bem cuidadas. Porém não cabe ser 3 estrelas. Apto. pequeno (sem espaço para 2 malas), não tem TV paga …
Stayed 5 nights in Dec 2021

8/10 Good

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A contento

Foi a contento, passamos um ótimo final de semana e o hotel atendeu a nossa expectativa de ter um lugar para pernoite e desejum
Stayed 2 nights in Dec 2021

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volto logo!

Excelente! Nada a reclamar. Pessoas fantásticas!
Stayed 1 night in Dec 2021

8/10 Good

wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
Stayed 3 nights in Nov 2021

8/10 Good

Francivania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradável

Tudo foi muito agradável, a pousada é um charme, porém por 2 dias passamos por uma friagem e sofremos muito no chalé sem aquecedor
Stayed 5 nights in Nov 2021

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localização é excelente, a duas quadras da bela catedral de pedra, que fica bem no centro da cidade. O apartamento é bom, com banheira de hidromassagem, mas poderiam renovar a parte elétrica. A única tomada com terra fica entre o ar-condicionado e a cabeceira da cama. Se o cabo do meu laptop não tivesse 3m não teria alcançado da mesa até lá. Deveriam colocar uma tomada aterrada à esquerda da janela.
Stayed 2 nights in Oct 2021

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale a pena

Top
Stayed 4 nights in Sep 2021

8/10 Good

Socorro

Liked: Cleanliness, staff & service
Foi tranquilo.
Stayed 3 nights in Sep 2021

10/10 Excellent

Ana Lúcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE

Local muito aconchegante, com muita comodidade, bom atendimento e tratamento
Stayed 1 night in Aug 2021

10/10 Excellent

Érica Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Hotel, impecável na limpeza, conforto, atendimento e ambiente familiar. Localização privilegiada em Canela. Com toda certeza retornaremos
Stayed 1 night in Aug 2021

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um local agradável ,e ótimo atendimento.
Stayed 2 nights in Jul 2021

10/10 Excellent

ANA PAULA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito confortavel a acomodação, com certeza iremos novamente.
Stayed 2 nights in Jun 2021

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa
Stayed 2 nights in Jun 2021

10/10 Excellent

Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muito boa
Stayed 5 nights in Dec 2020

10/10 Excellent

VIVIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente.
Stayed 3 nights in Jan 2021

8/10 Good

katia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospedagem bem localizada

Hospedagem razoável, bem localizado, a duas quadras da Igreja Matriz, funcionários prestativos, café da manhã básico mas cumpre é para ficar poucos dias, acho que falta uma área externa com mesas.
Stayed 2 nights in Dec 2020

10/10 Excellent

VALQUIRIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ambiente familiar

Pousada familiar, o atendimento foi muito receptivo e o café da manhã foi bem gostosinho para uma pousada.
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveler

Liked: Staff & service

BOA

INSTALAÇÕES RAZOÁVELMENTE BOAS MAS COM POUCAS ÁREAS DE CONVIVÊNCIA
Stayed 3 nights in Oct 2020

8/10 Good

Rafael

Liked: Cleanliness, staff & service

Indico

Hotel em ótima localização, limpeza excelente, colaboradores muito educados!! Com certeza recomendaria!!
Stayed 3 nights in Oct 2020