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Waldorf Astoria Riviera Maya

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A modern outdoor seating area with a fire feature, palm trees, and a view of the ocean. - Waldorf Astoria Riviera Maya (Cancun)
Creator video - submitted by The VonBKs
A beachfront hotel with multiple buildings, a pool area, and a view of the ocean. - Waldorf Astoria Riviera Maya (Cancun)
A dining table with a view of the ocean, wicker chairs, and a bottle of wine. - Waldorf Astoria Riviera Maya (Cancun)
An aerial view of a resort with multiple swimming pools, sun loungers, and a beach. - Waldorf Astoria Riviera Maya (Cancun)
Luxury
5.0 star property
9.4

Exceptional

Tranquil retreat on Cancun shores

Serene ocean views frame every moment at this luxurious beachfront sanctuary with multiple pools and attentive service. The exceptional spa offers rejuvenating treatments. Evenings unfold at three restaurants where chefs transform fresh ingredients into culinary masterpieces.

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Room, 1 King Bed, Oceanfront

A modern hotel room with a large bed, a desk with a chair, a TV, and a view of the ocean.

Room, 1 King Bed, Oceanfront

  • Partial ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

A modern hotel room with a large bed, a TV, a balcony with a view of the ocean, and a seating area with a table and chairs.

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

A modern living room with a large sofa, a blue armchair, and a view of the sea through a sliding glass door.

Deluxe Suite, 1 King Bed, Ocean View

  • Ocean view
  • 156 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View, Corner

A modern hotel room with a large bed, a sofa, a glass coffee table, a TV, and a seating area with a chair and a small table.

Suite, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 156 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

A modern hotel room with a large bed, a sitting area with a view, a TV, and a balcony.

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 156 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

A modern hotel room with two beds, a TV, a balcony with a view of the sea, and a dining area.

Room, 2 Queen Beds, Oceanfront

10.0 out of 10
Exceptional
(4 reviews)
  • Partial ocean view
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view of the sea.

Deluxe Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, (Master Suite, Swim up)

A modern indoor pool table with a wooden finish, a glass partition with frosted panels, and a colorful geometric wall art piece.

Suite, (Master Suite, Swim up)

  • Partial ocean view
  • 156 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, (Swim up)

A pool area with a wooden fence, lush greenery, and a seating area with a table and chair.

Room, 1 King Bed, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, (Swim up)

A pool area with a wooden fence, lush greenery, and a seating area with a table and chair.

Room, 2 Queen Beds, (Swim up)

10.0 out of 10
Exceptional
(2 reviews)
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

A modern hotel room with a large bed, a view of the ocean, a seating area with a chair and a small table, and a wooden accent wall.

Suite, 1 King Bed, Oceanfront

  • Sea view
  • 96 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

A modern hotel room with a large bed, a TV, a balcony with a view of the sea, and a dining area.

Room, 1 King Bed, Accessible (Roll In Shower)

  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

A modern bathroom with a toilet, bidet, and a small stool.

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

A modern hotel room with two beds, a TV, a balcony with a view of the sea, and a dining area.

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front (Connecting Room)

A hotel room with a wooden wardrobe, a bed with white linens, a marble floor, and a view of a hallway with a wooden door.

2 Bedroom Ocean Front (Connecting Room)

10.0 out of 10
Exceptional
(8 reviews)
  • Sea view
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed and Two Double Beds (Amai)

A balcony with wicker chairs and a glass railing overlooking a beach and ocean.

Suite, 1 King Bed and Two Double Beds (Amai)

  • Ocean view
  • Sleeps 7
  • 1 King Bed

View all photos for Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

A balcony with wicker chairs and a glass railing overlooking a beach and ocean.

Suite, 1 King Bed and 2 Two Double Bed rooms (Riviera)

  • Ocean view
  • Sleeps 7
  • 1 King Bed

View all photos for Deluxe Room 2 Queen Beds-Ocean Front

A hotel room with two beds, a TV, a large window with a view, and a balcony.

Deluxe Room 2 Queen Beds-Ocean Front

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room-Oceanfront

A hotel room with a large bed, a TV, a balcony with a table and chairs, and a view of the ocean.

Deluxe King Room-Oceanfront

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean Front King Suite

A modern hotel room with a large bed, a sitting area with a view, a TV, and a balcony with a view.

Deluxe Ocean Front King Suite

  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Cancun, Waldorf Astoria Riviera Maya is in the suburbs and near the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Arrecife de Puerto Morelos National Park and El Sol de Cancun are also worth visiting. Looking to get your feet wet? Snorkeling and swimming adventures can be found near the property. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580

What's nearby

  • Two sailboats on turquoise waters with a clear sky.
    West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    1 min drive - 0.2 miles
  • Two people sitting on wooden benches under a thatched roof, overlooking a body of water.
    Arrecife de Puerto Morelos National Park
    1 min drive - 0.2 miles
  • A variety of dishes in blue and white bowls.
    Xoximilco
    11 min drive - 4.9 miles
  • Grand Outlet Riviera Maya
    10 min drive - 4.2 miles
  • Moon Palace Golf Club
    12 min drive - 5.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    18 min drive

Restaurants

  • Lobby Bar
    16 min drive
  • the cave
    17 min drive
  • Grand Lobby Bar
    14 min drive
  • Diamond Club Lounge
    17 min drive
  • Boulangerie
    15 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 51 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 005-007-006502/2025

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Waldorf Astoria Riviera Maya have a pool?

Yes, this property has 2 outdoor pools.

Is Waldorf Astoria Riviera Maya pet-friendly?

Yes, Waldorf Astoria Riviera Maya allows dogs (limit 2 total) with a maximum weight of up to 51 lbs per pet. There's a fee of MXN 1500 per accommodation, per day. A cleaning fee of MXN 1000 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Waldorf Astoria Riviera Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Waldorf Astoria Riviera Maya?

Check-out is at noon.

Are there all-inclusive benefits at Waldorf Astoria Riviera Maya?

Some rate plans available at this property are all-inclusive.

Where is Waldorf Astoria Riviera Maya located?

Situated by the ocean, this luxury resort is steps from Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Grand Outlet Riviera Maya and Xoximilco are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Waldorf Astoria Riviera Maya Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 177 out of 215 reviews
Rating 8 - Good. 15 out of 215 reviews
Rating 6 - Okay. 11 out of 215 reviews
Rating 4 - Poor. 6 out of 215 reviews
Rating 2 - Terrible. 6 out of 215 reviews

Reviews

Verified review

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waldorf Astoria Riviera Maya in Cancun surpassed all my expectations! The entire staff was welcoming and accommodating right from the moment we checked in. The beautiful hotel scream luxury as soon as you walk in The rooms were extremely clean, and the view of the ediface is spectacular , quite and peaceful. The breakfast at Chaya restaurant was so good, My family loved it. I highly recommend this hotel ,its worth every penny and more. A very big Thank you from the FRIMPONG family to the entire staff for this amazing experience . Y'all Rock!!!!!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

yousef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscaled! Clean and great staff!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent food
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
We had a wonderful stay at the Waldorf. The hotel was very clean and serene, the staff was attentive and the restaurants were very good. We wished we could stay longer but we will be back!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, fresh Riviera Maya property. Great ocean views, although little if any beach to enjoy and except for a handful of unpromoted kayaks, no watersports. If you are visiting Cancun for warm weather and great hospitality this is your spot. If you are looking for authentic Mexican culture, a sprawling resort style pool, big palapa and some lively music this may not be your fit...this is Orlando south.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience was absolutely amazing. From the moment you entered the lobby to the moment I left, I was pleasantly surprised by the staff and their attentiveness to details. They were friendly, helpful and knowledgeable. The rooms were also very spacious and had a ton of upgrades including a stunning view overlooking their pool and the beach. Everything was incredibly clean. I would definitely return back to this hotel next time!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Rooms nice and clean Great people!
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Very clean. Beautiful views. Incredible food. Exceptional service. Perfect place for my family to relax.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

PETER

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Excellent accommodations. Wonderful restaurants
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Martin Anthony

Liked: Cleanliness, amenities
Room was amazing, service outstanding
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Cindy Lee

Liked: Cleanliness, amenities, property conditions & facilities
Excellent spot. Highly recommend. Food was outstanding and the yoga classes with Veronica were devine. Beautiful pool area.
Stayed 5 nights in Feb 2026
Verified review

6/10 Okay

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a very good stay. The food and service were excellent, the spa and amenities were great, and everyone we encountered was warm and hospitable. We tipped 25% throughout our stay because we genuinely appreciated the level of service. ***We also booked a private dinner at Malpeque, which was exactly the experience I had pictured. Unfortunately, there was a significant issue with the wine: I intended to order a bottle for roughly 1,500 pesos ($85 USD) but was instead charged a bottle costing approximately US$1,500. This resulted in a dinner bill of around US$2,500, including nearly US$430 in gratuity. I did not ask for compensation, but this was a substantial and costly mistake. The next day i brought it to the resort's attention, and they admitted that they had made a mistake in the charges, and it should have been 85$ USD. I am still waiting for the error to be corrected, but I tipped based off a 2500$ USD bill = $430 USD tip. I want to believe this was an accident, and not an "angle" on their part. But be careful about wrongful charges *** The resort was also unusually quiet during our stay, with perhaps only 6-8 other couples around, so it lacked some atmosphere. We also had an unpleasant breakfast experience being seated directly beside an obnoxious couple when the restaurant was empty. Despite these issues, the overall service was excellent, and the staff were consistently gracious and hospitable.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Cornelia Ana

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property. Absolutely spotless, attentive staff, beautiful pool and facilities. Ocean view rooms with balcony soaking tubs. Daily yoga with Veronica was amazing!
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

José Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Service amazing
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Aisling

Liked: Cleanliness, amenities, property conditions & facilities
The resort is lovely, rooms are spacious and beautiful and beds very comfortable. The only place this resort needs to improve, is service at the restaurants - it is just too slow - this was at every restaurant, which is disappointing as the food is top notch.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Very quiet and pristine. Very safe and secluded. Extremely clean and staff are excellent. Every room has an ocean view and a jacuzzi hot tub on the balcony. Rooms don't have microwaves or mini frig to store food. The spa is nice. Three good restaurants on site. Two infinity pools. Limited beach space. Not the resort for large sandy beach.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities
Next level. Best service from entry to exit.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Theodora

Service and staff were amazing.
Stayed 6 nights in Dec 2024
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Gustavo

This was a great property staff was attentive resort was beautiful no complaint will defenitly return again
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s there to say it’s the Waldorf Astoria, enough said. Beautiful property and rooms. Exceptional service.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very relaxing and the staff were so kind and hospitable. Food was fantastic in all of the restaurants. If you want somewhere very quiet, relaxing and luxurious this is the place.
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful , luxurious property and amazing pools. Dinners were great with live music every night. Would go back again!
Stayed 3 nights in Mar 2025