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Waldorf Astoria Riviera Maya

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

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Photo gallery for Waldorf Astoria Riviera Maya

2 outdoor pools
Beach/ocean view
Presidential Suite, 1 Bedroom | Living area | 55-inch flat-screen TV with satellite channels
Terrace/patio
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Room, 2 Queen Beds, Oceanfront

View from room

Room, 2 Queen Beds, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Partial ocean view
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | In-room safe, blackout drapes, iron/ironing board

Presidential Suite, 1 Bedroom

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sea view
  • 156 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View, Corner

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Ocean View, Corner

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
  • Ocean view
  • 156 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

View from room

Deluxe Suite, 1 King Bed, Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
  • Ocean view
  • 156 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

In-room safe, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front (Connecting Room)

In-room safe, blackout drapes, iron/ironing board

2 Bedroom Ocean Front (Connecting Room)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, (Swim up)

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, (Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Partial ocean view
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
  • Sea view
  • 96 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

View from room

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
2 bedrooms
Private bathroom
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

Beach/ocean view

Deluxe Room, 2 Queen Beds, Ocean View

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Ocean view
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Master Suite, Swim up)

Shower, towels

Suite (Master Suite, Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sea view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, (Master Suite, Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • Partial ocean view
  • 156 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, (Swim up)

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, (Swim up)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Partial ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Partial ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Amai)

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed (Amai)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed (Riviera)

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed (Riviera)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
  • Ocean view
  • Sleeps 10
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
  • Sea view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

View from room

Room, 2 Queen Beds, Accessible (Roll In Shower)

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
  • Sea view
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Oceanfront

Highlights

Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • Sea view
  • 96 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580

What's nearby

  • Xoximilco - 11 min drive - 4.6 miles
  • Moon Palace Golf Club - 12 min drive - 5.1 miles
  • Riviera Cancun Golf Resort - 21 min drive - 8.7 miles
  • Puerto Morelos Beach - 22 min drive - 12.2 miles
  • Petempich Bay - 25 min drive - 10.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬16 min drive
  • ‪Cusco - ‬17 min drive

About this property

Waldorf Astoria Riviera Maya

Luxury resort near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Take advantage of a poolside bar, a terrace, and a firepit at Waldorf Astoria Riviera Maya. With amenities like a white sand beach and kayaking, this resort is the perfect place to soak up the sun. Indulge in a body scrub, a body wrap, and a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes and fitness classes are offered at the 24-hour gym; Waldorf Astoria Riviera Maya also has a garden, a bar, and a business center. In addition to a steam room, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Other perks include:
  • 2 outdoor pools
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), 5 meeting rooms, and concierge services
  • Outdoor furniture, a paddleboard on site, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 173 rooms boast comforts such as private plunge pools and 24-hour room service, in addition to perks like free WiFi and air conditioning.
Other amenities include:
  • Bathrooms with showers
  • 55-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, free infant beds, and electric kettles

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room crib
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 51 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Frequently asked questions

Does Waldorf Astoria Riviera Maya have a pool?

Yes, this property has 2 outdoor pools.

Is Waldorf Astoria Riviera Maya pet-friendly?

Yes, Waldorf Astoria Riviera Maya allows dogs (limit 2 total) with a maximum weight of up to 51 lbs per pet. There's a fee of MXN 1500 per accommodation, per day. A cleaning fee of MXN 1000 also applies. Service animals are exempt from fees.

How much is parking at Waldorf Astoria Riviera Maya?

Self parking and valet parking are free at this property.

What time is check-in at Waldorf Astoria Riviera Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Waldorf Astoria Riviera Maya?

Check-out is at noon.

Where is Waldorf Astoria Riviera Maya located?

Nestled on the beach, this Cancun resort is just steps from Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Moon Palace Golf Club and El Tinto Golf Course are also within 6 mi (10 km).

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Waldorf Astoria Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 111 out of 134 reviews
Rating 8 - Good. 10 out of 134 reviews
Rating 6 - Okay. 5 out of 134 reviews
Rating 4 - Poor. 3 out of 134 reviews
Rating 2 - Terrible. 5 out of 134 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

Property and staff are great but nothing around the hotel.
Stayed 4 nights in Mar 2025

10/10

Beautiful , luxurious property and amazing pools. Dinners were great with live music every night. Would go back again!
Stayed 3 nights in Mar 2025

10/10

It’s great for a short getaway
Stayed 4 nights in Feb 2025

10/10

Great spot
Stayed 3 nights in Feb 2025

10/10

This was a great property staff was attentive resort was beautiful no complaint will defenitly return again
Stayed 2 nights in Feb 2025

10/10

Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.
Stayed 3 nights in Apr 2025

10/10

Impeccable service. Wonderful food Beautiful private location
Stayed 1 night in Feb 2025

10/10

Service and staff were amazing.
Stayed 6 nights in Dec 2024

10/10

The most wonderful hotel in Cancun for sure.
Stayed 4 nights in Dec 2024

10/10

Incredible staff!
Stayed 2 nights in Jan 2025

10/10

10/10 best service and great food. Will definitely stay at this hotel again.
Stayed 3 nights in Nov 2024

10/10

Beautiful property, very relaxing and the staff were so kind and hospitable. Food was fantastic in all of the restaurants. If you want somewhere very quiet, relaxing and luxurious this is the place.
Stayed 5 nights in Nov 2024

10/10

Amazing
Stayed 1 night in Jan 2025

10/10

Customer service was excellent and the grounds were kept very neat and clean.
Stayed 3 nights in Nov 2024

10/10

Fantastic service. Amazing room. Great dining options, especially Chaya. Great pools. Extremely comfortable pool chairs. Excellently equipped gym. Top notch spa.
Stayed 4 nights in Jan 2025

10/10

Great, luxurious property! Staff was very personable and helpful. The Spar assistant before my session is a gem even the therapist did a great job!
Stayed 4 nights in Jan 2025

10/10

Fantastic service
Stayed 1 night in Jan 2025

10/10

Transport must be set up days before or you may be late to event/excursion
Stayed 4 nights in Feb 2025

10/10

Excellent
Stayed 6 nights in Dec 2024

10/10

Vibes are immaculate!
Stayed 7 nights in Nov 2024

10/10

The Waldorf Astoria Cancun is hands down the best hotel in Cancun, perfect for anyone looking to relax and unwind. Just a quick 20-30 minute drive from the airport, the resort feels like a true escape—far from the crowds and noise. The atmosphere is serene, the amenities are top-notch, and the service is truly exceptional. I haven’t heard a single guest complain about anything! A special shoutout to Francisco at J’AO for the amazing dining experience, Marcus for keeping our room immaculate every day, and Julio by the pool for his outstanding service. Whether you’re looking for luxury, comfort, or pure relaxation, this is the place to be. Can’t wait to return!
Stayed 3 nights in Feb 2025

10/10

Best hotel ever
Stayed 2 nights in Apr 2024

10/10

Food and Dining options must be changed , property has 4 restaurants and all of them are Mexican food centric . However one of the best vegetarian options on all menus
Stayed 4 nights in Dec 2024

10/10

The ambience was perfect. The staff were courteous and attentive. The overall experience is awesome!
Stayed 3 nights in Oct 2024

10/10

The hotel, food and service are impeccable. The only downside is the outsourced service the hotel uses for transportation.
Stayed 2 nights in Oct 2024