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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
Tranquil adults-only retreat with rooftop terrace, Zen Spa treatments, and beautiful beachfront setting.

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The Turquoize at Hyatt Ziva Cancun offers an all-inclusive adults-only experience near La Isla Shopping Mall. Guests love the helpful staff, beach cabanas, and loungers on the pristine shoreline. All-inclusive amenities ensure a complete vacation experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Room options

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 64 sq m
  • Sleeps 4
  • Ocean view

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 64 sq m
  • Sleeps 4
  • Ocean view

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 64 sq m
  • Sleeps 3
  • Ocean view

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master Double

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 64 sq m
  • Sleeps 4
  • Ocean view

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master King

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 64 sq m
  • Sleeps 3
  • Ocean view

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(25 reviews)

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Private bathroom
  • 64 sq m
  • Sleeps 3
  • Ocean view

About the neighborhood

Located on the beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is in Zona Hotelera, a neighborhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. El Sol de Cancun and Extreme Adventure are also worth visiting. Visit our Cancun travel guide
Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach which includes swimming, tropical scenes and general coastal views
    Gaviota Azul Beach
    3 min walk - 0.2 miles
  • Cancun_PlazaCaracolMall_6075624_140
    Plaza Caracol Mall
    11 min walk - 0.6 miles
  • Cancun Forum beach Playa Gaviota Azul
    Forum Beach
    11 min walk - 0.6 miles
  • Cancun sunset #green
    Caracol Beach
    12 min walk - 0.7 miles
  • Cancun Convention Center
    9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    28 min drive

Restaurants

  • Hooters
    7 min walk
  • Mandala
    7 min walk
  • Vips
    6 min walk
  • Lobby Bar
    4 min walk
  • Tradewinds
    1 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Luxury all-inclusive property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Close to Hotel Zone Beaches and Gaviota Azul Beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive provides 2 poolside bars, a grocery/convenience store, and a rooftop terrace. With a beachfront location, beach cabanas, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a body wrap, hydrotherapy, or a massage at Zen Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. The gym offers yoga classes and fitness classes; other things to do include parasailing, beach volleyball, and snorkeling. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, an elevator, and a 24-hour front desk
  • A front-desk safe, massage treatment rooms, and beach umbrellas
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 160 rooms have comforts such as private outdoor hot tubs and 24-hour room service, in addition to perks like furnished balconies and laptop-compatible safes.
Other amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 48-inch flat-screen TVs with digital channels
  • Wardrobes/closets, balconies, and LED light bulbs

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

Onsite entertainment and activities
Onsite live performances

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes, and more.

Where is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 15 minutes.

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Reviews

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 818 out of 1002 reviews
Rating 8 - Good. 101 out of 1002 reviews
Rating 6 - Okay. 34 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

Reviews

10/10 Excellent

Khalil

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing and our Butler Miguel was beyond stellar. All Turquoize staff were incredible
Stayed 5 nights in Dec 2025

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
From the time we arrived to the time we left was absolutely seamless. Staff from concierge to house keeping were terrific. 6 nights not enough time to do half of the activities available will be planning a trip back.
Stayed 5 nights in Dec 2025

10/10 Excellent

NELSON FRANCISCO MOLINA

Liked: Cleanliness, amenities, property conditions & facilities
Spotless Room, Outstanding Staff: Starting with Ms Norma. our housekeeping, Miguel and David excellent Butlers, and ghe bell man Mr. Angel. Excellent Service- A 5 Star Resort
Stayed 4 nights in Dec 2025

10/10 Excellent

Wayne

Liked: Cleanliness, amenities
Can’t say enough about this amazing resort. My wife and I are bought celiac They went above and beyond to cater for our needs and the food was amazing The pool on the beaches are the next level. Organizing trip for next year.
Stayed 5 nights in Dec 2025

10/10 Excellent

Lucia

Liked: Cleanliness, amenities
Everything was amazing from beach views, food, service, would definitely go back! Made our one year anniversary very memorable!
Stayed 3 nights in Nov 2025

8/10 Good

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience and friendly staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the hotel was exemplary. The staff were very friendly and polite with the willingness to help. My wife and I are vegetarian and there were enough food choices for us. The quality of the food was very good especially Lorenzo. The butlers Alejandro and Yael were amazing and made the stay brilliant. Staff around the pool were efficient and friendly like those in the restaurants. Would stay there again. By the way, the views of the ocean are unforgettable
Stayed 8 nights in Dec 2025

10/10 Excellent

Michael

Very nice clean resort and the staff was exceptional and very friendly
Stayed 4 nights in Aug 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff exceeded our expectations every step of the way.
Stayed 3 nights in Jul 2025

10/10 Excellent

ZONG YUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are very friendly!
Stayed 1 night in Apr 2025

10/10 Excellent

ZONG YUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are friendly
Stayed 5 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is a 4.5 star property. Location is great with 2 beaches, great views and little seaweed. Staff is wonderful, friendly, helpful and engaging. Room was nice. Great view, clean and comfortable. Dining option in the resort were far better than I expected. I'm a foodie and the menus, preparation and quality were the best I have had at al all inclusive in Mexico/Caribbean by far. Seafood was fresh and well prepared. Mexican option were great (although dumbed down for the American palette unfortunately, but forgivable). Drinks were very good as well made with real liquor and had great variety.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ayush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a good view from the room
Stayed 2 nights in Dec 2024

10/10 Excellent

miljana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Domingo our waiter while at the beach cabana. Amazing service.
Stayed 3 nights in Jun 2025

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food and location
Stayed 4 nights in Sep 2024

10/10 Excellent

Artyusha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great food options very clean and beautiful beach
Stayed 6 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort with top-notch staff. Food selections were awesome too.
Stayed 4 nights in Oct 2024

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Hyatt Zain’s Cancun, lived the beach.
Stayed 4 nights in Jun 2024

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
The resort was great! Good food, great service and nice rooms.
Stayed 5 nights in Oct 2023

10/10 Excellent

BOYUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie.
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the events are perfect
Stayed 3 nights in Oct 2024

10/10 Excellent

Rosa Maria

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the food, staff was super friendly,we love everything.
Stayed 3 nights in Nov 2023

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and views, unbelievable friendly and efficient service, lots of restaurants and food options, many pools and different beaches just an incredible experience
Stayed 6 nights in Jul 2024

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
The staff are very friendly
Stayed 3 nights in Sep 2024

10/10 Excellent

Ku

Liked: Cleanliness, amenities, property conditions & facilities
All step very friendly and nice.
Stayed 10 nights in Feb 2025