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The Westin Cancun Resort & Spa

Property class: 4

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Photo gallery for The Westin Cancun Resort & Spa

An aerial view of a resort with multiple swimming pools, a beach area, and a beachfront promenade. - The Westin Cancun Resort & Spa (Cancun)
A balcony with a view of the ocean, a wicker lounge chair, and a white wall. - The Westin Cancun Resort & Spa (Cancun)
A seaside restaurant with outdoor seating overlooking the ocean. - The Westin Cancun Resort & Spa (Cancun)
A pool with lounge chairs and umbrellas, overlooking a beach. - The Westin Cancun Resort & Spa (Cancun)
A room with large windows, a buffet counter with pastries, and a view of the ocean. - The Westin Cancun Resort & Spa (Cancun)
Located close to El Rey Archaeological Zone and Delfines Beach, The Westin Cancun Resort & Spa provides a swim-up bar, a poolside bar, and a terrace. With a beachfront location, beach massages, and sun loungers, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna or the steam room. Be sure to enjoy a meal at the 3 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes and fitness classes are offered at the 24-hour gym; other things to do include volleyball and basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a garden.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Deluxe Room, 2 Double Beds, Ocean View

A hotel room with two beds, a desk, a chair, and a balcony with a view.

Deluxe Room, 2 Double Beds, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

A hotel room with a large bed, a TV, a desk with a bowl, a chair, and a view of a body of water through a sliding door.

Room, 1 King Bed, Lagoon View

9.6 out of 10
Exceptional
(4 reviews)
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

A hotel room with two beds, a TV, a dining area with a view, and a balcony.

Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(11 reviews)
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

A hotel room with two beds, a desk with a computer, a chair, a TV, and a view of the ocean.

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Lagoon View

A hotel room with two beds, a desk, a chair, a view of a body of water, and a balcony.

Deluxe Room, 2 Double Beds, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Lagoon View

A hotel room with a bed, a desk, a chair, a TV, a balcony with a view, and a painting on the wall.

Deluxe Room, 1 King Bed, Balcony, Lagoon View

8.0 out of 10
Very good
(1 review)
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

A dining area with a large table set for six, a view of the ocean, and a decorative wall panel.

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

A modern hotel room with a large bed, a sofa, a TV mounted on the wall, a view of the sea, and a dining area.

Junior Suite, 1 Bedroom, Lagoon View

  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

A hotel room with a large bed, a desk, a chair, a balcony with a view, and a TV.

Deluxe Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

A living room with a sofa, a glass coffee table, and a view of the sea through a sliding door.

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

A hotel room with a bed, a chair, a table, a view of the ocean, and a balcony.

Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(8 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

A modern hotel room with a balcony, a flat-screen TV, a dining area, and a sofa.

Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

A modern hotel room with a balcony, a flat-screen TV, a dining area, and a sofa.

Studio, 1 King Bed with Sofa bed, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Balcony, Ocean View

A hotel room with a large bed, a television mounted on the wall, a small table with a plant, and a view of the ocean through a sliding glass door.

Villa, 2 Bedrooms, Balcony, Ocean View

  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom, Balcony, Ocean View

A bedroom with a large window, a bed, a nightstand, and a view of the ocean.

Presidential Suite, 1 Bedroom, Balcony, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony, Lagoon View

A balcony with a view of a body of water, a beach, and distant buildings.

Studio, 1 King Bed with Sofa bed, Balcony, Lagoon View

  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Balcony, Lagoon View

A hotel room with a bed, a desk with a vase of flowers, a television, and a balcony with a view of greenery and buildings.

Suite, 2 Bedrooms, Balcony, Lagoon View

8.0 out of 10
Very good
(1 review)
  • Lagoon view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms, Balcony, Lagoon View

A hotel room with a bed, a desk with a vase of flowers, a television, and a balcony with a view of greenery and buildings.

Suite, 3 Bedrooms, Balcony, Lagoon View

  • Lagoon view
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Villa, 3 Bedrooms, Balcony, Ocean View

A hotel room with a large bed, a television mounted on the wall, a small table with a plant, and a view of the ocean through a sliding glass door.

Villa, 3 Bedrooms, Balcony, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

Room

  • Sleeps 2

About the neighborhood

Located on the beach, The Westin Cancun Resort & Spa is in Zona Hotelera, a neighborhood in Cancun. While the natural beauty of Nichupté Lagoon and Delfines Beach can be enjoyed by anyone, those looking for an activity can check out Aquaworld. El Rey Archaeological Zone and La Isla Shopping Mall are two other places to visit that come recommended. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water. Visit our Cancun travel guide
Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500

What's nearby

  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    3 min walk - 0.2 miles
  • A park with a fountain, palm trees, and a distant body of water under cloudy skies.
    Iberostar Cancun Golf Course
    4 min drive - 1.8 miles
  • A beach with thatched umbrellas and a lifeguard tower.
    Delfines Beach
    5 min drive - 2.2 miles
  • A waterfront with a wooden pier, palm trees, and overwater bungalows.
    La Isla Shopping Mall
    15 min drive - 7.0 miles
  • A beach with rows of sun loungers and a thatched-roof structure.
    Langosta Beach
    30 min drive - 12.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    12 min drive

Restaurants

  • Arena Sports Bar
    1 min walk
  • Sun Palace
    7 min walk
  • Taco Arte Restaurant
    4 min drive
  • Azvl
    8 min walk
  • Restaurant Las Fuentes
    16 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Fitness classes
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 005-007-000163/2025

Frequently asked questions

Does The Westin Cancun Resort & Spa have a pool?

Yes, this property has 4 outdoor pools.

Is The Westin Cancun Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Westin Cancun Resort & Spa?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Westin Cancun Resort & Spa?

Check-out is at 10 AM.

Where is The Westin Cancun Resort & Spa located?

Nestled on the beach, this Zona Hotelera hotel is within 2 mi (3 km) of Nichupté Lagoon, El Rey Archaeological Zone, and Delfines Beach. Aquaworld and La Isla Shopping Mall are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Westin Cancun Resort & Spa Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 1949 out of 3333 reviews
Rating 8 - Good. 754 out of 3333 reviews
Rating 6 - Okay. 353 out of 3333 reviews
Rating 4 - Poor. 123 out of 3333 reviews
Rating 2 - Terrible. 154 out of 3333 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view, friendly staff
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge staff was very helpful with information about excursions and local attractions/shopping.
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to ensure we had a memorable vacation. We truly enjoyed our stay at Westin Cancun and would choose them again in the future.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staying experience and staff is very supportive and helpful.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d recommend especially if you enjoy a bit of peace and quiet
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 6 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, pool was not crowded at all and food was good.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grateful for having the opportunity to stay here and enjoy, it is also a family-friendly Hotel and stuff. Thank you Westin!
Stayed 9 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service !!!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and the breakfast buffet is good!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had 4 outdoor pools which was great so not too crowded. Food on the resort was very good. Staff super friendly and helpful. Nice clean rooms.
Stayed 8 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good service and attention thanks will stay again
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was the best!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place! Staff were really friendly and helpful! Highly recommended
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but nice hotel with good rooms. Great views of the ocean. Friendly, helpful staff. Good pools. Breakfast bar had plenty of options from fresh fruits to traditional American options with omelet station. Opted to eat diners out for a more local flare.
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location,friendly Staff.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is amazing , the staff is friendly
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, clean and stuff was nice and welcoming. It is kind of older but they do a good job of cleaning and organizing things. Food and pools were great! Would stay again.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price and relaxing. Not much nightlife if that matters to you. But if you want to read a book and a swim up bar this place is perfect. Pool is right on the ocean
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor outdoor dining was great and buffet was great too. Amazing pools and views. Very nice staff.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed by the attentive staff and their great attitude toward customers.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
I had a good massage in this hotel and liliana lady was good at it also all staff members were good helpful very friendly nexus team was very good Eric was good guy
Stayed 10 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Nice hotel clean But staff needs to work on skills way they talk to people be more friendly
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the ocean had a lot of algae. The rooms were awesome. Room was clean . Outdoor pool was great.
Stayed 7 nights in Aug 2026