Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
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Moon Palace The Grand Cancun - All-inclusive

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Aerial view
Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby

Overview of Moon Palace The Grand Cancun - All-inclusive

Reviews
8.4

Very good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • On private beachOn private beachOn private beach
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Restaurant

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Popular LocationSky Bar1 min walk
  • Popular LocationLobby Bar1 min walk
  • Popular LocationMoon Palace Golf Club18 min walk
  • Popular LocationXoximilco7 min drive

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 2
  • 1 King Bed

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Aerial view
Moon Palace Cancún - All Inclusive
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8.0 out of 10, Very Good, (2327)
Moon Palace Cancún - All Inclusive

About the neighborhood

Cancun

Located in Cancun, Moon Palace The Grand Cancun - All-inclusive is on a private beach. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Puerto Morelos Beach. Traveling with kids? Consider Ventura Park Cancun and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Be sure not to miss outdoor adventures like hiking/biking trails and horse riding.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Moon Palace Golf Club - 18 min walk
  • Xoximilco - 7 min drive
  • El Tinto Golf Course - 8 min drive
  • Ventura Park Cancun - 14 min drive
  • Riviera Cancun Golf Resort - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • Grand Lobby Bar - 18 min walk
  • Sky Bar - 1 min walk
  • Lobby Bar - 1 min walk
  • Cusco - 6 min drive
  • Grand Central Buffet - 5 min drive

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury all-inclusive property near Moon Palace Golf Club
At Moon Palace The Grand Cancun - All-inclusive, you can look forward to free full breakfast, 27 holes of golf, and a marina. This property is a great place to bask in the sun with a private beach, free beach cabanas, and a beach bar. For some rest and relaxation, visit the steam room, and indulge in a body treatment, a facial, or a body scrub. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. The gym offers fitness classes and yoga classes; other things to do include basketball, bowling, and hiking/biking. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide, and 5 swim-up bars
  • Free self parking and valet parking
  • 4 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Evening entertainment, a computer station, and a gift shop
  • Guest reviews give good marks for the family-friendly amenities, pool, and helpful staff
Room features
All 1304 rooms include comforts such as private indoor spa tubs and 24-hour room service, as well as perks like free international calls and premium bedding. Guests reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 42-inch Smart TVs with premium channels
  • Childcare services, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27 holes of golf
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 42-inch Smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All-inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Moon Palace The Grand Cancun - All-inclusive?

Check-out is at noon.

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All-inclusive located?

Nestled on the beach, this Cancun property is within 1 mi (2 km) of Arrecife de Puerto Morelos National Park and Moon Palace Golf Club. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are also within 3 mi (5 km).

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 613 out of 1063 reviews" "
Rating 8 - Good. 204 out of 1063 reviews" "
Rating 6 - Okay. 95 out of 1063 reviews" "
Rating 4 - Poor. 60 out of 1063 reviews" "
Rating 2 - Terrible. 91 out of 1063 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

islam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids heaven . Kids love everything here
Stayed 4 nights in Apr 2024

10/10 Excellent

Seann K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing in all aspects!!!
Stayed 5 nights in Apr 2024

10/10 Excellent

DAVID

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is beautiful Many food options
Stayed 4 nights in Apr 2024

10/10 Excellent

rashonna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Moon Palace the Grand in April 2024 with my mom and 2 kids (6&17) and it was the best. There is plenty to do for everyone. From the playroom, water park, bowling alley, speakeasy (adults only) this place is great. The golf carts that take you throughout the resort runs until 3 am which is great because the resort is huge. Oh and you have access to the sister resorts but the sister resorts have to pay to visit the grand. Just book the grand and see for yourself
Stayed 5 nights in Apr 2024

10/10 Excellent

Camila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace - The Grand was amazing!! They made our experience very special with room upgrade and Cecilia to help us with anything that we needed it. She was very fast at responding and arranged all of our check out. Activity pool staff Alicia, Bryan, Andre Julio and Jimena they all did a great job getting us to participate in activities. Alicia even remember to give a prize to my daughter for a the Ping Pong tournament a day later since we did not attend the theater that night. Food is great, nothing to complain! We highly recommend this hotel.
Stayed 7 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

6/10 Okay

Elsa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Your meal options are very limited. You will NOT get reservations to a speciality restaurant unless you want to eat at 10pm. 3 out of 3 of us that travel got food poisoning. I believe it’s from food just sitting out to long in the buffet. My mother’s purse got stolen while they held our luggage until the room was ready. Although the resort was beautiful…we will not be returning.
Stayed 5 nights in Mar 2024

8/10 Good

Jennifer T

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at the Moon Palace. The rooms and grounds could use some updating compared to other resorts we stayed at. We enjoyed all the restaurants and entertainment offered.
Stayed 4 nights in Mar 2024

6/10 Okay

Young, chester

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There were tons of dining options... but that comes with caveat. All the top restaurants that require reservation were all reserved by the end of first day. Next time, first thing to do should be to reserve restaurants first. Staff... where do I start with this? Front desk was very good in getting what we needed. Problem started with very aggressive "Marketing" folks who tried to intimidate us into 90 minute "Marketing lunch. They were persistent and essentially caused our vacation to start in wrong footing. I get that they are trying to push their "elite" club and other time share... but there is time and place for those, certainly not when we had just checked in!
Stayed 4 nights in Apr 2024

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Might need more staff food wasn’t the best
Stayed 4 nights in Apr 2024