Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Moon Palace The Grand Cancun - All-inclusive

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Aerial view
Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby

Overview of Moon Palace The Grand Cancun - All-inclusive

Reviews
8.4

Very good

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • Breakfast included
  • Pool

Explore the area

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Popular LocationMoon Palace Golf Club18 min walk
  • Popular LocationVentura Park Cancun14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
  • Popular LocationRiviera Cancun Golf Resort20 min drive

Room options

Grand Swim Up Suite Garden View

cleanliness

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Deluxe Garden View

cleanliness

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Grand Family Suite Garden View

cleanliness

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Presidential Suite

cleanliness

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Honeymoon Suite - King Size Bed

cleanliness

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

Grand Governor Suite - King Size Bed

cleanliness

Highlights

Furnished balcony
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
  • 151 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Cancun

Located in Cancun, Moon Palace The Grand Cancun - All-inclusive is on a private beach. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. Traveling with kids? Consider Ventura Park Cancun and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Moon Palace Golf Club - 18 min walk
  • Xoximilco - 7 min drive
  • Ventura Park Cancun - 14 min drive
  • Riviera Cancun Golf Resort - 20 min drive
  • Delfines Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • Grand Lobby Bar - 18 min walk
  • Sky Bar - 1 min walk
  • Lobby Bar - 1 min walk
  • Cusco - 6 min drive
  • Grand Central Buffet - 5 min drive

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury all-inclusive property near Moon Palace Golf Club
At Moon Palace The Grand Cancun - All-inclusive, you can look forward to free full breakfast, 27 holes of golf, and a marina. This property is a great place to bask in the sun with a private beach, free beach cabanas, and a beach bar. Treat yourself to spa services, such as a massage, aromatherapy, or reflexology. Be sure to enjoy a meal at any of the 12 onsite restaurants, which feature Mexican cuisine and ocean views. The gym offers Pilates classes and fitness classes; other things to do include bowling, ecotours, and basketball. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide, and 5 swim-up bars
  • Free self parking and valet parking
  • 4 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a free beach club on site
  • Evening entertainment, tour/ticket assistance, and a reception hall
  • Guest reviews give good marks for the family-friendly amenities, pool, and helpful staff
Room features
All 1304 rooms include comforts such as private indoor hot tubs and 24-hour room service, as well as perks like free international calls and premium bedding. Guests reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 42-inch Smart TVs with premium channels
  • Childcare services, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27 holes of golf
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 42-inch Smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

Is Moon Palace The Grand Cancun - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All-inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Moon Palace The Grand Cancun - All-inclusive?

Check-out is at noon.

Does Moon Palace The Grand Cancun - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All-inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All-inclusive located?

Nestled on the beach, this Cancun property is within 1 mi (2 km) of Arrecife de Puerto Morelos National Park and Moon Palace Golf Club. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are also within 3 mi (5 km).

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 613 out of 1051 reviews" "
Rating 8 - Good. 200 out of 1051 reviews" "
Rating 6 - Okay. 91 out of 1051 reviews" "
Rating 4 - Poor. 57 out of 1051 reviews" "
Rating 2 - Terrible. 90 out of 1051 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Araceli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a great place for vacations
Stayed 5 nights in Mar 2024

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

4/10 Poor

Dae won

Traveled with family and small children
Disliked: Staff & service
There is extra $180.00 USD for transportation from airport to resort They blocked UBER to come in airport
Stayed 7 nights in Mar 2024

10/10 Excellent

Valerie

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024

10/10 Excellent

Molly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very fun and kid friendly resort. There are multiple Hugh quality restaurants to choose from. The staff was very friendly and kind.
Stayed 6 nights in Mar 2024

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Every aspect of our stay exceeded our expectations. Great staff! Most comfortable beds ever. Amazing restaurant and Food, Bar makes amazing drinks!! Would highly recommend for families and pleasure!"
Stayed 3 nights in Mar 2024

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great experience and would recommend the property to other families. I am somewhat of a “hotel snob”, but also will not ruin my whole trip over nit picky things. Pros: -Plenty of amenities- the kids loved the kids playplace, waterpark, mini golf, arcade, karaok- they had actual Lucha libre wrestling one night- the kids loved it. - Service was excellent- poolside and beach side service were spectacular. -The grounds and multiple pools were beautiful and the restaurants were thoughtfully designed. -The beds were comfortable and the AC worked well. - most things were easily walkable and there were golf carts to take you around. - Food for an all inclusive was good- I am not much of a buffet person- there was a good variety- it was decent- poolside food & room service were OK. We had 4 excellent experiences at the restaurants- we loved the Italian, French, Japanese and Lebanese. We had mediocre experiences at the Taco restaurant and Circus, but what they lacked in food quality was made up in entertainment. Cons: -the beach was very seaweedy and overall disappointing - they were relentless about trying to get you to a timeshare presentation - we had a resort credit that they did not tell us until the end of the stay that we had to specify when we wanted to use it- we thought it would be just taken off the bill- so it went unused. Overall, we had a great experience, if a beautiful beach is not important to you then I would highly recommend it.
Stayed 6 nights in Mar 2024

2/10 Terrible

Seiichiro

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The quality of service is the worst as far as I know

10/10 Excellent

Lois

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Moon Palace Grand. All staff were extremely pleasant and accommodating. The specialty restaurants are awesome. Rooms are large, well kept and stocked. The grounds are beautiful and pools are clean. Our family of 10, enjoyed many of the amenities. It catered to kids as well as adults,
Stayed 6 nights in Mar 2024

10/10 Excellent

Laysen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Mar 2024