Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property
Central hotel connected to a shopping center in Downtown Cancun with rooftop terrace

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your current months are April, 2024 and May, 2024.
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May 2024

Terracaribe Hotel - In Cancun (Downtown Cancun)

Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

Outdoor pool, sun loungers
Interior
Desk, WiFi, bed sheets
Lobby lounge
Shower, free toiletries, hair dryer, towels

Overview of Terracaribe Hotel - In Cancun (Downtown Cancun)

7.6

Good

Popular amenities

  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the neighborhood

Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
  • Popular LocationPizzas Magnatti3 min walk
  • Popular LocationCasa Bea4 min walk
  • Popular LocationMercado 2320 min walk
  • Popular LocationUltramar Ferry Puerto Juárez3 min drive

Room options

Standard Room, 1 Queen Bed

cleanliness

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
Daily housekeeping
Desk
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 2 Queen Beds

cleanliness

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
Daily housekeeping
Desk
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room Superior

  • Sleeps 4
  • 2 Double Beds

Room Standard

  • Sleeps 2
  • 1 Double Bed

Similar properties

About the neighborhood

Cancun

Located on the boardwalk/promenade, Terracaribe Hotel - In Cancun (Downtown Cancun) is in Downtown Cancun neighborhood and is connected to a shopping center. Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza 28 and Puerto Cancun Marina Town Center. Gran Puerto Pier is another place to visit that comes recommended. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Ultramar Ferry Puerto Juárez - 3 min drive
  • Plaza 28 - 4 min drive
  • Plaza Las Americas - 4 min drive
  • Cancun Mall - 5 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Pizza Casa Jaguar - 9 min walk
  • Donceles 28 - 6 min walk
  • Cocina Economica Marbella - 5 min walk
  • Puente Puerto Juárez - 6 min walk
  • El Camarón Feliz - 7 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

Hotel near Gran Puerto Pier
Close to Ultramar Ferry Puerto Juárez, Terracaribe Hotel - In Cancun (Downtown Cancun) provides amenities like a rooftop terrace and a coffee shop/cafe. Guests can connect to free WiFi in public areas.
Additional perks include:
  • An outdoor pool with sun loungers
  • Express check-in, a 24-hour front desk, and smoke-free premises
Room features
All 55 rooms have comforts such as air conditioning, in addition to thoughtful touches like free internet access and room service.
Extra conveniences in all rooms include:
  • Bathrooms with showers and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Los Caracoles

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Daily housekeeping

Outdoors

  • On the boardwalk
  • Pool loungers
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Built in 2005
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Frequently asked questions

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a pool?

Yes, this property has an outdoor pool.

Is Terracaribe Hotel - In Cancun (Downtown Cancun) pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

What time is check-out at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-out is at noon.

Where is Terracaribe Hotel - In Cancun (Downtown Cancun) located?

Located in Downtown Cancun, this hotel is 1.2 mi (1.9 km) from Gran Puerto Pier.

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 213 out of 695 reviews" "
Rating 8 - Good. 240 out of 695 reviews" "
Rating 6 - Okay. 154 out of 695 reviews" "
Rating 4 - Poor. 50 out of 695 reviews" "
Rating 2 - Terrible. 38 out of 695 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Tien

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024

6/10 Okay

Cecilia

Stayed 5 nights in Feb 2024

4/10 Poor

Steve, Baltimore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024

6/10 Okay

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023

6/10 Okay

Franson

Stayed 7 nights in Nov 2023

4/10 Poor

Verified traveler

Disliked: Room comfort
Terrible hotel, beers not allowed. Not clean.
Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Karan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023