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Terracaribe Hotel - In Cancun (Downtown Cancun)

Property class: 3

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Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

A modern hotel with a pool, multiple balconies, and sun loungers. - Terracaribe Hotel - In Cancun (Downtown Cancun) (Cancun)
A spacious lobby with wicker furniture, ceiling fans, and a glass coffee table with a plant. - Terracaribe Hotel - In Cancun (Downtown Cancun) (Cancun)
Room - Terracaribe Hotel - In Cancun (Downtown Cancun) (Cancun)
A multi-level atrium with a central staircase, indoor plants, and a seating area with a table and chairs. - Terracaribe Hotel - In Cancun (Downtown Cancun) (Cancun)
A hotel corridor with a number sign '102' on the wall, a potted plant, and outdoor seating. - Terracaribe Hotel - In Cancun (Downtown Cancun) (Cancun)
Located close to Gran Puerto Pier, Terracaribe Hotel - In Cancun (Downtown Cancun) provides a rooftop terrace and a coffee shop/cafe. Stay connected with free WiFi in public areas.

Reviews

7.8 out of 10
Good

Popular amenities

  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Double Bed

A neatly made bed with a patterned blanket, a bedside lamp, and a small wooden nightstand.

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Two double beds with wooden headboards, white bedding, and brown bed skirts in a hotel room with a tiled floor and a window with blinds.

Superior Room, 2 Double Beds

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Triple Room

Room

Family Triple Room

  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

About the neighborhood

Located on the boardwalk/promenade, Terracaribe Hotel - In Cancun (Downtown Cancun) is in Downtown Cancun neighborhood and is connected to a shopping center. Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Tortugas. Gran Puerto Pier is another place to visit that comes recommended. Spend some time exploring the area's activities, including golfing. Visit our Cancun travel guide
Map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    5 min drive - 1.6 miles
  • Séptimo Día Adventist Church
    10 min walk - 0.5 miles
  • Museo Iconografico de la Carrera Panamericana
    13 min walk - 0.7 miles
  • Mercado 23
    19 min walk - 1.0 mile
  • Las Palapas Park
    5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    31 min drive

Restaurants

  • La Casa De Las Mayoras
    3 min walk
  • Donceles 28
    4 min walk
  • El Zurdo
    9 min walk
  • Primo
    10 min walk
  • taqueria bonampak
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Los Caracoles

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Built in 2005
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Shared bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 002-025-001894/2026

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

Frequently asked questions

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a pool?

Yes, this property has an outdoor pool.

Is Terracaribe Hotel - In Cancun (Downtown Cancun) pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

What time is check-out at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-out is at noon.

Where is Terracaribe Hotel - In Cancun (Downtown Cancun) located?

Located in Downtown Cancun, this hotel is 1.2 mi (1.9 km) from Gran Puerto Pier.

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Reviews

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

7.8

Good

8.6

Cleanliness

6.0

Location

8.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 264 out of 787 reviews
Rating 8 - Good. 258 out of 787 reviews
Rating 6 - Okay. 163 out of 787 reviews
Rating 4 - Poor. 52 out of 787 reviews
Rating 2 - Terrible. 50 out of 787 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant experience at this hotel. It was very clean, we enjoyed the pool and it was basic but nice. The location is not great but for that price we were content.
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! The housekeepers were very friendly! Loved the pool and the amenities would come back!
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
The location is ideal, especially if you are going to Isla Mujeres. The property and room were exceptionally clean. The housekeepers do a great job. The bathroom amenities are very basic and few. The front desk staff would benefit from more customer service training. There's a barrier post at the cafeteria entrance, which makes it appear closed all the time. The menu was limited to eggs only. I was able to access transportation easily from the hotel, and I found the area relatively safe.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Disliked: Amenities
I like the quietness
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Stayed 4 nights in Jan 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean almost everywhere. However, I never saw anyone working on the pool, doing cleaning or adding chemicals so, I am a little concerned by that
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean everything here. I never saw anyone cleaning the pool so that concerns me.
Chapel at the hotel
Pool
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023
Verified review

6/10 Okay

Liked: Cleanliness

Nice budget hotel to stay, clean, pool, a/c

Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Agradable
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The place smells dusty
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff
Stayed 7 nights in May 2025
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Disliked: Room comfort, communication

Terrible hotel, beers not allowed. Not clean.

Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023