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Sun Palace Cancun - Adults Only - All-inclusive

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A balcony with a view of the ocean, a bathtub, and wicker furniture. - Sun Palace Cancun - Adults Only - All-inclusive (Cancun)
Property video
An indoor restaurant with multiple dining tables and chairs, a bar area with shelves of bottles, and hanging wicker lamps. - Sun Palace Cancun - Adults Only - All-inclusive (Cancun)
A modern hotel with a pool, a covered area with seating, and a view of the sea. - Sun Palace Cancun - Adults Only - All-inclusive (Cancun)
A beach cabana with a reclining chair, a canopy, and a view of the ocean. - Sun Palace Cancun - Adults Only - All-inclusive (Cancun)
Luxury
4.5 star property
9.2

Wonderful

Beachfront bliss in Cancun

Crystalline turquoise waters lap against pristine white sands at this adults-only beachfront sanctuary. Guests enjoy signature cocktails while taking in ocean vistas from infinity pools. The spa offers rejuvenating treatments after beach activities or evening fire shows beneath the stars.

Popular amenities

  • Parking included

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Junior Suite Ocean View - King Size Bed

A hotel room with a large bed, a sitting area with a view of the ocean, and a separate bathroom with a bathtub.

Superior Junior Suite Ocean View - King Size Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Junior Suite Ocean View - King Size Bed

A spacious hotel room with a large bed, a sitting area with a view of the ocean, and a separate dining area.

Superior Junior Suite Ocean View - King Size Bed

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Junior with Sea View

A hotel room with two beds, a TV, a balcony with a view of the ocean, and a dining area.

Suite Junior with Sea View

  • Sea view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite with Partial Sea View

A hotel room with a bed, bedside table, TV, and a view of the ocean.

Suite with Partial Sea View

  • Partial sea view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

A hotel room with a large bed, a bedside table with a lamp, a TV mounted on the wall, and a view of the ocean through the window.

Superior Governor Suite Partial Ocean View - King Size Bed

  • Partial ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View | Hypo-allergenic bedding available, down comforters, minibar (free items)

Superior Two Bedroom Presidential Suite - Ocean View

  • Ocean view
  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Superior Junior Suite Ocean View - Two Double Beds

A hotel room with two beds, a TV, a bathroom, and a view of the ocean.

Superior Junior Suite Ocean View - Two Double Beds

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

A modern hotel room with a large bed, a bathroom with a bathtub, a dining area with a table and chairs, and a view of the ocean.

Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

A spacious hotel room with a large bed, a TV, a desk, and a view of the ocean.

Superior Honeymoon Suite Ocean View - King Size Bed

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Deluxe Ocean View

A modern hotel room with a large bed, a bathroom with a bathtub, a dining area with a table and chairs, and a view of the ocean.

Superior Deluxe Ocean View

9.6 out of 10
Exceptional
(68 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Zona Hotelera, a neighborhood in Cancun, Sun Palace Cancun - Adults Only - All-inclusive is near theme parks and on the beach. Iberostar Cancun Golf Course and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Arrecife de Puerto Morelos National Park and El Sol de Cancun are also worth visiting. Scuba diving, snorkeling, and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500

What's nearby

  • A wooden pier extending into calm waters with boats docked at the end.
    Nichupté Lagoon
    2 min walk - 0.1 miles
  • A park with a fountain, palm trees, and a distant body of water under cloudy skies.
    Iberostar Cancun Golf Course
    19 min walk - 1.0 mile
  • Ancient stone ruins with columns and a grassy area.
    El Rey Ruins
    4 min drive - 1.6 miles
  • A beach with thatched umbrellas and a lifeguard tower.
    Delfines Beach
    4 min drive - 1.8 miles
  • El Rey Ruins Trailhead
    4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    13 min drive

Restaurants

  • Arena Sports Bar
    6 min walk
  • Marco Polo Restaurante
    9 min walk
  • Zai
    17 min walk
  • Sun Palace
    1 min walk
  • Azvl
    2 min walk

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  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aurora
  • Fuego
  • La Tratto
  • Thai

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (39 inches high)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Sun Palace Cancun - Adults Only - All-inclusive have a pool?

Yes, this property has 3 outdoor pools.

Is Sun Palace Cancun - Adults Only - All-inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sun Palace Cancun - Adults Only - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Sun Palace Cancun - Adults Only - All-inclusive?

Check-out is at noon.

Does Sun Palace Cancun - Adults Only - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Sun Palace Cancun - Adults Only - All-inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Sun Palace Cancun - Adults Only - All-inclusive located?

Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Iberostar Cancun Golf Course. Delfines Beach is 1.2 mi (2 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sun Palace Cancun - Adults Only - All-inclusive Reviews

9.2

Wonderful

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 752 out of 1003 reviews
Rating 8 - Good. 141 out of 1003 reviews
Rating 6 - Okay. 64 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

Reviews

Verified review

10/10 Excellent

Merritt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Newly renovated. Service was excellent and staff was very friendly and helpful.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Sun Palace, they offer several pools, great atmosphere, nice spa, great resturants, we liked the Thai a lot. I'd recommend it for a nice get away.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place food was great
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room | Staff | Breakfast | all on point
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very efficient.We have many friends.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely facility, staff responsive, amenities over the top. I will return!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay! Clean rooms, friendly staff and great food!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Karla Valeria Zermeno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean awesome service and great views!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, resort well kept. Staff was courteous, helpful and accomodating. We really enjoy our stay at the Sun Palace Cancun.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent and because of this, we will be a regular customer.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding. Great service.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Edward M

Liked: Cleanliness, property conditions & facilities
Gorgeous resort! Food and staff were great! We will be back.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like Diamonds this is the Hotel for you! Food was Great, we had a 10 day stay at the Resort so we visited all the Restaurants, pools, bars you name it! staff was very helpful and friendly, very safe and attentive, we recommend sun Palace
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Tijuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
May 20-25th was our 5th visit to Sun Palace as a couple. Needless to say, we love this place. The spa was the star of our visit this time. We cannot believe we have been skipping it!! We ventured out to Moon Palace and purchased a day pass to the Grand. If you are looking for a relaxing vacation with a few frills, Sun Palace is your place. We were able to catch a Cabaret and Michael Jackson show!!! Boy, do they know how to entertain!! See you next year, SUN!!!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sun Palace is a travel destination for all couples who want to enjoy a beautiful hotel and tireless staff who work to make your stay an absolutely incredible one. We went for our 40th wedding anniversary and are so glad we did. The intimate size makes for a truly relaxed experience that will not be forgotten. The accommodations are truly topnotched. Everyone we spoke to had been coming to Sun Palace for years and now we know why. A wonderful experience for sure and one that will not disappoint.
Stayed 7 nights in Apr 2026
Verified review

6/10 Okay

Jennifer Lynn

Liked: Cleanliness, property conditions & facilities
Needs better liquor , more beer selections, better food , more options to eat The staff and room and resort was super cl an and accommodating
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Bonnie

Liked: Cleanliness, amenities, property conditions & facilities
The staff was above and beyond kind, helpful, and courteous! The room was kept spotless, and the whole resort was so clean! We definitely enjoyed our time of relaxation!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room. Food was really good, the staff was great. Airport shuttle we called the hotel 3 days before our arrIval and they scheduled our transportation. We chose the private transportation we didn’t had to wait for other people they picked us up fast.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! the rooms were well appointed and clean, o.ur room had a beautiful view overlooking the ocean, the restaurants were all themed with great courses, the pools and bars were so fun and relaxing, the staff was very friendly and accommodating for reservations and stay extensions (we were allowed to purchase additional nights. due to inclement weather that delayed our arrival) and there were several activities each day. Our group will definitely be returning and we'd highly recommend it!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Annemarie

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the service incredible and the food was great too. We would certainly go back and recommend to anyone who wamts top notch service and great amenities.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Fernando arenas

Liked: Cleanliness, property conditions & facilities
Great staff 100 % highly recommended
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Ebony Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish we enjoyed the entire resort! The staff, our room, food, and the spa was all excellent! We will definitely be back!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
The Master Chef "Deana" and Sous Chef "Fernando" and team were amazing. they created the best dishes and hospitality for two wonderful dinners..
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Holly

Room was great. Cleaning and service were superb. Loved the pools and beach. The desk staff was t
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing dinner at the Mexican restaurant & the Italian restaurant! The su chef is amazing & his chefs are also amazing! The wait staff went above & beyond as did the wine guy !!
Salad
Tomato soup
Seafood ravioli
Stayed 2 nights in Jan 2026